GSF Properties, Inc.

Initial Business Response /* (1000, 10, 2015/07/23) */
California Civil Code Section parGclearly states that a good faith estimate of charges may be furnished to a vacating resident if the work in their unit will not be done within the daysIt goes further to say that,
"If the
reason for the estimate is because the documents from a person or entity providing services, materials, or supplies are not in the landlord's possession,the itemized statement shall include the name, address, and telephone number of the person or entity."
In this case, the estimate was given, because we had not yet completed work, NOT because of not yet having the invoicesTherefore, the address of the vendor is not requiredThe estimated move out statement is therefore not defective
At this point, a revised move out with actual charges has been sent to the customerIt does not refund the entire depositThere were substantial charges for painting and wall repairs due to the residents' damage to the wallsThey made an effort to patch, but the patches were very poor quality and did not meet the standard for a rent ready apartmentThis resulted in extra expense for sanding and repaintingThere were further charges for disposal of furniture that the residents left by the dumpster areaAll charges in the revised statement have invoices attached
Initial Consumer Rebuttal /* (3000, 12, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As we stated in a prior statement, the requirements of a good faith estimate were not met, in more than one circumstanceGSF Incmay not add language to a statute that does not exist
No letter or partial deposit has been received by the business to dateHowever, we will not accept 100% of painting charges being applied against deposit due to the fact that the unit needed to be repainted as a matter of a course of business prior to the new tenant taking possessionHowever, a prorated share of painting cost may be reviewed for reasonableness and considered as this prorated methodology is common industry practiceCharges for sanding the wall prior to painting will be reviewed for reasonablenessIndustry standard would be no more than hours of labor for patching AND sandingNo actual patching was necessary, therefore even hours would be excessiveNo charges for furniture disposal will be accepted as a charge against security depositAll items were packed into truck and moved
Once the documents are received by GSF Inc., we will respond accordinglyTo restate, the documents that allegedly were sent prior to GSF Inc's July 23rd response have NOT been received
Final Consumer Response /* (4200, 20, 2015/09/16) */
GSF Properties Inchas failed to respond to our concerns that an exorbitant amount of money was deducted from our security deposit, as expectedIt is unfortunate that the company has violated numerous sections of landlord/tenant law with regard to security deposit retentionMy Revdex.com complaint is to remain unresolved and ignored by the management company for other prospective tenants to see and be wary
Final Business Response /* (4000, 26, 2015/12/21) */
***Document Attached***
The resident and management are at an impasse at this pointWe reduced the original charges in our revised move out and did submit the revised move out statement and refund to the residentAttached are photos of the walls in the apartment, highlighting the need for fixing the patchwork and the need for complete paint as chargedThe attached move out statement shows invoices that were paidThe final move out statement did include an additional $due to the remove of the furniture disposal charge, resulting in the previously mentioned $refundWe did receive notice that the former resident filed a small claims suit, but that suit was subsequently dismissedWe feel that the charges are justified given the extremely poor condition of the unit when they vacatedProper prorations were done to account for the time spent in the unit by the former residents

Initial Business Response /* (1000, 5, 2014/11/21) */
Contact Name and Title: *** *** - Property Sup
Contact Phone: XXX-XXX-XXXX ex
Contact Email: ***@gsfpi.com
Mr and Mrs *** did place a holding deposit back in SeptemberOur site Manager, *** placed it as a holding
deposit for a future unitWe do not hold units vacant for 2/monthsOur policy is to hold for up to two week's after rent readyThe intention was for the next available unit in this applicants time frame to be held for them, however, one in their preference did not come availableThe Manager did fail to explain the floating deposit to the applicantWhen the *** cancelled their deposit and did not want to wait for another unit, the Manager felt really bad for the error and expedited processing the return of their security deposit in order to provide excellent customer service, and so they could have the money to place their deposit on another unit elsewhereThe refund check was on the Manager's desk first thing this morning - *** contacted the *** who were scheduled to pick up their check today.(prior to this complaint being received)

Initial Business Response /* (1000, 6, 2014/12/29) */
As of November 5th, 2014; was aware of the situation with said tenantWe have sent in pest control, maintenance, and a contractor to address all issues, He was not happy with the quality of the service that was providedWe have
also offered to place moth balls but said tenant has refusedWe have also offered to release said tenant out of his contract with no penalties and with a full refund of his security depositThere *** be compensation, at this time we are just waiting to find out what that is
*** *** Assistant Supervisor GSF Properties Office: (XXX) XXX-XXXX Fax: (XXX) XXX-XXXX
Initial Consumer Rebuttal /* (3000, 8, 2014/12/30) */
I did receive an email from them directly today offering me dollars for my troubles regarding this matter
I am not willing to accept either offer that they have tabled at this pointI am out a considerable amount of money for my clothes, not to mention my time and work in cleaning up a mess they allowed to happenThey property manager let this situation get out of hand by her lack of response to me and hoping that I would go awayI would like to see if they are willing to increase the offer closer to my requestOtherwise I *** close the case unsatisfactorily and take this to small claims court
I was made many promises upon signing a contract to move in here and very few have been kept by GSFSince they do not want to fulfill the promises made by the property manager I would like compensation for all of my losses, work and out of pocket expenses
If you have any questions regarding my response please feel free to contact me
Best regards,
*** ***
Final Business Response /* (4000, 10, 2015/01/02) */
Final Consumer Response /* (4200, 12, 2015/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While the dollar credit to my account is a start to resolving the problems created by GSF Properties, it is not near enough to replace the clothes lost by the neglect of GSF Properties
Yes, the situation has been resolved for the most part, but this is not because of any actions done by GSFThe situation has been resolved because I took so much time and effort and continued to complain to GSF that there was a problem
I watched the property manager close open work orders for my apartment saying that the problem was resolved with NO work being done
I *** not stand by and take a small credit for dollars when over dollars of my clothes were destroyed due to negligence
I am not asking for any other work to be done (all of which was promised by the property manager, such as new appliances and countertops) I am only asking that my possessions be replaced
The mothballs dropped off at my doorstep also do not work in eliminating moths and had someone from GSF done their homework PRIOR to brining them here this would have been knownIn order to eliminate moths, there is several steps that need to be done BEFORE installing a moth deterrent
I stand by my demand for the FULL amount otherwise I *** take the credit as a partial payment and either request mediation or litigate through small claims
Best regards,
*** ***

GSF is done responding to this tenant. Cedar Springs will continue its efforts in making our community safe and looking its best. [redacted] did go out and inspect the handicap zones and immediately made arrangements to repaint and  get new signs. Cedar Springs will also continue to follow the laws set forth for parking in handicap zones and or red fire zones.  Thank you.

In response to the complaint from [redacted] C [redacted], Cedar Springs did tow Mr [redacted]'s car because it is simply illegal to park in a handicap zone anywhere not just Cedar Springs.  In response to the ongoing construction and gates left open, all tenants were properly notified of the ongoing...

efforts to the exterior and interior upgrades to make Cedar Springs a nicer and safer place for our tenants to live.

I am rejecting this response because: 
I will have to say my problems, questions and concerns was with [redacted]s response via phone .It was not pleasant to hear. He had no desire to fix the problem or look into a solution. The reason why is because he was dishonest to begin with, he did not reach out to me after giving him more than a few weeks time to answer my questions about the parking situation and about the gates being closed in the late hours of the night. Yes, there was a letter of construction and it stated there would be some inconveniences to the tenants that live here at cedar springs. That there was going to be upgrades to the complex due to the construction, but for some time has past and we did not see another letter that stated the gates will be continued to be open for the time being without any construction going on. The last day they finished was on December 18th when the front gates concrete was finished and dried. From that point on I would assume the gates would be closed after hours like normal, but after there was no construction that was in progress. I had only seen destruction of property since then. The handicap sign on the spot that my wife had NO choice to park in was pushed over on to the ground on Dec16th, I will assume an individual too in the same situation as my wife had their vehicle towed. On January 12th around midnight, in my own parking spot I had my window broken and my daughters bag stolen because we had open gates at night. This may have been prevented if those gates had been closed and inspected by [redacted]s or his apartment manger that no longer is with the company as of dec 31th. [redacted] had stated he himself would be inspecting the handicap parking spot that I spoke to him about and the same day he respond to my complaint on the Revdex.com site,that he look into the spot and fix signs for handicap parking to be legal, the sign is not up and the handicap symbol is not clearly painted on the asphalt. A car has been parking there for some time and has not been towed like my wife’s car. My friend is handicap and could not park there due to the sign still not addressed by [redacted]s dishonesty of the inspection he stated that it would soon be taken care of. The frustration of paying for a so called closed gates community is less than pleasant as so described on their website. Cedar springs is nice on paper, but the reality is no one working for GSF has shown no professionalism in attending to the needs of the tenants. This is has nothing to do with personnel or Maintenance crews just the leadership of the property management.Police Report# [redacted] Office: M. [redacted] Badge#[redacted] for my broken windo. Note : Ihave attached the photos from the day the sign was pushed over and the cars that continued being parked and not towed away.

Initial Business Response /* (1000, 5, 2016/05/18) */
Contact Name and Title: [redacted]
Contact Phone: 661.XXX-XXXX
Contact Email: [redacted]@gsfpi.com
Revdex.com# XXXXXXXX
In response to your complaint, the summary of move out charges was detailed and very thorough. The majority of the charges...

applied to your account were two fold. 1. You signed a 12 month lease that expired on 5/31/16 - in accordance with California law that lease is binding through its expiration. That means that regardless of when you vacate, you are responsible for the rent through the end of the lease OR the day in which we begin to collect rent from a new resident. You returned your keys on 3/28/16 and we re-rented the unit 4/22/16 - therefore you are responsible for rent through 4/22/16. This is 770.07 plus a late fee of 110.00 (10% of your monthly rent) 2. The remaining charges are clearly outlined in the invoices delivered to you in the form of a "revised move out statement" with clear direction on how to make a payment arrangement for the move out charges / balance owed. It further instructs you to contact our district office at 661.834.1498 if you should have any questions about your move out charges. Unfortunately we've not received any such communication from this customer. Customer is more than welcome to contact the office to discuss these charges if she disagrees with them. Disputed charges must be clearly defined; we will not be able to answer generalities or accusations, but only evidentiary disputes (ie photos/documentation that would prove contrary to the charge etc) .
Initial Consumer Rebuttal /* (3000, 7, 2016/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I wasn't disputing what I was charged for rent thru the end of my lease. I asked why I was being charged so much for repairs, paint, & other fees to get the apartment ready to rent. I haven't received a revised move out statement.
Final Business Response /* (1000, 11, 2016/06/01) */
California law requires us to report your security disposition within 21 days. In order to meet that requirement, we have to prepare an estimate. Once we have all of our invoices, and the unit has been turned, we provide a revised statement. that will come with an invoice and indicative charges that we felt were your responsibility. If you dispute those, we would be happy to discuss those line byline. it is best to wait until we have that statement sent to you before we start discussing actual charges. Which we are happy to do. You can reach our main office at [redacted]

Initial Business Response /* (1000, 9, 2016/01/22) */
Dear Revdex.com:
This our response to the above complaint regarding Case ID#XXXXXXXX. The consumer gave a 30 day notice on 7/20/2015 and moved out of his unit on 8/20/15. The consumer was aware that he owed a prorated rent amount...

before his move out date. He did pay that amount but it was rejected due to insufficient funds. Move out was completed and charges were deducted for rent due and cleaning. The total amount due from the consumer is $683.34 (which is the prorated rent that he owed before move out.) As to the communication we have in good faith tried to contact this consumer and have left messages with no response. I have attached all documents regarding this matter. If you have any additional questions or concerns please do not hesitate to contact me at the below mentioned phone number.
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/07/23) */
GSF Properties has had conversations with Ms. [redacted] and made changes to her move out statement. We recognized the amounts shown as deposits and have refunded her the $50 paid for the gate card. Additionally, we have reduced cleaning...

charges by $25. $75 was refunded to Ms. [redacted] on The $229 she had originally paid.

Initial Business Response /* (1000, 10, 2015/07/23) */
California Civil Code Section 1950 par. G.3 clearly states that a good faith estimate of charges may be furnished to a vacating resident if the work in their unit will not be done within the 21 days. It goes further to say that,
"If...

the reason for the estimate is because the documents from a person or entity providing services, materials, or supplies are not in the landlord's possession,the itemized statement shall include the name, address, and telephone number of the person or entity."
In this case, the estimate was given, because we had not yet completed work, NOT because of not yet having the invoices. Therefore, the address of the vendor is not required. The estimated move out statement is therefore not defective.
At this point, a revised move out with actual charges has been sent to the customer. It does not refund the entire deposit. There were substantial charges for painting and wall repairs due to the residents' damage to the walls. They made an effort to patch, but the patches were very poor quality and did not meet the standard for a rent ready apartment. This resulted in extra expense for sanding and repainting. There were further charges for disposal of furniture that the residents left by the dumpster area. All charges in the revised statement have invoices attached.
Initial Consumer Rebuttal /* (3000, 12, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As we stated in a prior statement, the requirements of a good faith estimate were not met, in more than one circumstance. GSF Inc. may not add language to a statute that does not exist.
No letter or partial deposit has been received by the business to date. However, we will not accept 100% of painting charges being applied against deposit due to the fact that the unit needed to be repainted as a matter of a normal course of business prior to the new tenant taking possession. However, a prorated share of painting cost may be reviewed for reasonableness and considered as this prorated methodology is common industry practice. Charges for sanding the wall prior to painting will be reviewed for reasonableness. Industry standard would be no more than 1.5 hours of labor for patching AND sanding. No actual patching was necessary, therefore even 1.5 hours would be excessive. No charges for furniture disposal will be accepted as a charge against security deposit. All items were packed into truck and moved.
Once the documents are received by GSF Inc., we will respond accordingly. To restate, the documents that allegedly were sent prior to GSF Inc's July 23rd response have NOT been received.
Final Consumer Response /* (4200, 20, 2015/09/16) */
GSF Properties Inc. has failed to respond to our concerns that an exorbitant amount of money was deducted from our security deposit, as expected. It is unfortunate that the company has violated numerous sections of landlord/tenant law with regard to security deposit retention. My Revdex.com complaint is to remain unresolved and ignored by the management company for other prospective tenants to see and be wary.
Final Business Response /* (4000, 26, 2015/12/21) */
[redacted]Document Attached[redacted]
The resident and management are at an impasse at this point. We reduced the original charges in our revised move out and did submit the revised move out statement and refund to the resident. Attached are photos of the walls in the apartment, highlighting the need for fixing the patchwork and the need for complete paint as charged. The attached move out statement shows invoices that were paid. The final move out statement did include an additional $50 due to the remove of the furniture disposal charge, resulting in the previously mentioned $123 refund. We did receive notice that the former resident filed a small claims suit, but that suit was subsequently dismissed. We feel that the charges are justified given the extremely poor condition of the unit when they vacated. Proper prorations were done to account for the time spent in the unit by the former residents.

Initial Business Response /* (1000, 5, 2014/06/04) */
[redacted] has been a great resident of Palm Mesa.I'm apologize for not being able to attend her call on May 12th because I was on vacation from 5/12 -5/19/14.
After I returned from vacation on May 20th I received her message and it...

was in a very angry voice and was very difficult understand. However, I tried calling the number she left, but it was a wrong number. The first M/O statement she received was a good faith estimate and 2nd was the revised move-out, which had actual copies of the invoices that were attached the statement. Our normal process is that we keep all originals invoices and the resident gets a copy.
After reviewing the revised M/O statement, I have removed the paint charges. So, [redacted] should be receiving the 2nd revised M/O statement that is being processed by our Accounting Department and it will be going out in few days.
Should you have questions and/or concerns after you receive the 2nd revised move out statement, please contact me at (XXX) XXX-XXXX ext. 14.
Initial Consumer Rebuttal /* (2000, 7, 2014/06/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2015/07/23) */
GSF Properties has had conversations with Ms. [redacted] and made changes to her move out statement. We recognized the amounts shown as deposits and have refunded her the $50 paid for the gate card. Additionally, we have reduced cleaning charges...

by $25. $75 was refunded to Ms. [redacted] on The $229 she had originally paid.

Initial Business Response /* (1000, 5, 2015/04/09) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@gsfpi.com
Resident resides at Westridge Garden Apartments. After we received the complaint, we made contact with the resident and have scheduled...

an appointment to meet with her to walk her apartment and visualize her stated concerns.
Our appointment with 4/10/15 at 9:00am.
If the customer has issues with her apartment in the future, she [redacted] contact the management company directly at [redacted] We also take emergency (after hours ) calls at this same number.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The master bathroom shower has been recoated. The shower door is still rusty, the mildew on the ceiling has been cleaned or repainted. However, the bathroom fan was discovered to be faulty and repaired. The rust in hall bath tub was noted but the bath tub was not recoated. A preexisting hole in the hallway was patched. Maintenance tried to replace the rusty dishwasher racks, the new dish racks did not fit.
Final Business Response /* (4000, 11, 2015/05/07) */
I have attempted to reach [redacted] by telephone on several occasions and left a message on her voice mail to discuss her dissatifaction with repairs we have made to her unit. The wall has been repaired, the shower has been resurfaced, the exhaust fan has been repaired and the mildew on the wall has been cleaned and wall re-painted.I am not sure whay Ms. [redacted] is contacting Revdex.com instead of the Leasing office or Management company for maintenance repairs. If she is still not satisfied with repairs or if there are any new items she would like to discus, she [redacted] call the Property manager at XXX-XXX-XXXX or myself at the district office XXX-XXX-XXXX.
[redacted] Gardea-Property Supervisor

Initial Business Response /* (1000, 7, 2014/02/27) */
GSF Properties is merely the managing agent of the complex. we act on behalf of the owners. The owners were provided proper documentation from the prior owners (through purchase escrow) the amount of each deposit the prior owners had on...

file at the time of the sale) July 2011. those deposits are transferred to the new owners upon close of escrow. In the closing documents, there are no records of receipt of a 500.00 security deposit from this resident. The prior owner [redacted] have to account for the security deposit and the resident has been advised that we would entertain their evidence of payment of said deposit if they could show records of the same. I can be reached for comment or discussion on the matter at 661.834.1498 - Kristi Reinke district Manager, GSF Properties Inc.

Initial Business Response /* (1000, 5, 2015/04/21) */
Good morning,
Can you reach out to [redacted] and ask what property he lived out? I did a company search and his name did not come up. In order to better serve his complaint I need to know the complex name.
Sincerely,
[redacted] D....

[redacted]
Payroll Supervisor
Corporate Secretary
GSF Properties Inc.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
WE LIVED AT PALM MISSION VILLAGE APARTMENTS - [redacted] N [redacted] AVE [redacted] FRESNO XXXXX.LEASE WAS UNDER [redacted] AND [redacted]
Final Consumer Response /* (3000, 16, 2015/05/28) */
We recently experienced a death in the family which has delayed our response to the company's latest statements. However, we do not consider this matter resolved. We received a phone call from GSF Properties on 5/26/15 continuing to threaten us with collections unless we pay $400 immediately. Given the fact that we initially expected a refund for at least a portion of the $1,060 deposit, not a bill, this action is still unacceptable. We spent a considerable amount of time and effort cleaning the apartment according to the standards outlined in the "checklist" referenced in GSF's response. We have both eye witnesses and photographs that show the apartment thoroughly cleaned upon our departure. At NO TIME after giving our 30 day notice, or even upon returning keys to management in person, were we offered the opportunity to be present for the move-out inspection. We advised GSF on the phone yesterday that we still dispute this situation not only due to the fact that we fully cleaned the apartment, but that their "urine analysis" seems to have been exaggerated or fabricated to allow GSF to charge us for full carpet replacement when it was not necessary. We again advised them that the diagram shows "urine stains" in areas where the dog never had access during our stay. The only areas in need of replacement due to minor pet damage (holes in carpet, not urine) were in the living room area, which could have been taken care of at a much more reasonable cost.
Although we truly believe that we are due a refund in this case, we have made the decision that we will consider this matter resolved if GSF removes any charges in excess of our security / pet deposits (totaling $1,060) which is more than enough to cover the full carpet replacement.
Final Business Response /* (4000, 18, 2015/06/05) */
On March 24th, we mailed a revised move out statement with a cover letter clearly stating your options. Unfortunately your lack of response to our inquiry of payment went unheeded and therefore your account was promptly sent to our collections advisor CMR. We are sincerely sorry for you recent loss. We have contacted CMR and asked them to hold the account until we can satisfy your Revdex.com complaint.
In as much as we would like to remove the charges for the carpet damage, we simply cannot impose that cost on an owner that did not themselves damage the carpet in the unit. In your own words, there is damage to the apartment's carpet and further you agree that a portion of this carpet is your charge. We appreciate your willingness to accept responsibility. Let me go further to explain why we can't simply remove the charges or reduce them to your liking. We cannot simply replace a piece of carpet here and there throughout an apartment. While this may be cost effective, it simply isn't fair to the next incoming resident (you were once in that position). Would you rent a "patch work" carpet? More specifically under California law, we are protected just as you are. In section 1950 you will find various citing about normal wear and tear. Pet damage is not normal wear and tear. The section goes on to state that you are to return the apartment to us in the same condition that you received it. In this case you weren't able to do that because of the pet damage.
It is also notable that you did have the opportunity to be present for the move-out inspection. The management office was open the day you moved out and the manager did contact you before she closed the office to ask, if you were ready for walk-thru? You said you were not completely done moving yet and that you will drop off the keys in the 24 hour drop box. Once you drop off the keys in the drop box, you have now given possession of the unit to the owner/agent. On Monday when the manager opened the office, she found the keys and there was no note with the keys saying that you wanted to be present for the inspection, so the manager did the walk-thru on March 2, 2015 (Monday).
In summary, we will not be able to settle the account per your request however we did previously reduce the balance owed by 66.89. Your new balance due and owing is $399.00

Initial Business Response /* (1000, 5, 2016/05/18) */
Contact Name and Title: [redacted]
Contact Phone: 661.XXX-XXXX
Contact Email: [redacted]@gsfpi.com
Revdex.com# XXXXXXXX
In response to your complaint, the summary of move out charges was detailed and very thorough. The majority of the...

charges applied to your account were two fold. 1. You signed a 12 month lease that expired on 5/31/16 - in accordance with California law that lease is binding through its expiration. That means that regardless of when you vacate, you are responsible for the rent through the end of the lease OR the day in which we begin to collect rent from a new resident. You returned your keys on 3/28/16 and we re-rented the unit 4/22/16 - therefore you are responsible for rent through 4/22/16. This is 770.07 plus a late fee of 110.00 (10% of your monthly rent) 2. The remaining charges are clearly outlined in the invoices delivered to you in the form of a "revised move out statement" with clear direction on how to make a payment arrangement for the move out charges / balance owed. It further instructs you to contact our district office at 661.834.1498 if you should have any questions about your move out charges. Unfortunately we've not received any such communication from this customer. Customer is more than welcome to contact the office to discuss these charges if she disagrees with them. Disputed charges must be clearly defined; we will not be able to answer generalities or accusations, but only evidentiary disputes (ie photos/documentation that would prove contrary to the charge etc) .
Initial Consumer Rebuttal /* (3000, 7, 2016/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I wasn't disputing what I was charged for rent thru the end of my lease. I asked why I was being charged so much for repairs, paint, & other fees to get the apartment ready to rent. I haven't received a revised move out statement.
Final Business Response /* (1000, 11, 2016/06/01) */
California law requires us to report your security disposition within 21 days. In order to meet that requirement, we have to prepare an estimate. Once we have all of our invoices, and the unit has been turned, we provide a revised statement. that will come with an invoice and indicative charges that we felt were your responsibility. If you dispute those, we would be happy to discuss those line byline. it is best to wait until we have that statement sent to you before we start discussing actual charges. Which we are happy to do. You can reach our main office at [redacted]

Do to former tenant of gsf properties inc, of prac grove comm, that management has clearly shown of unprofessionalism within its own policies terms and conditions of a gross immortality of customers service on and handling a legal issues of remaking a new written or oral statement policies terms.

I lived at the Lakeview apartments in Lemoore, CA for 6 years and This company took over managing it in June 2016. Ever since then it has been horrible and I was reassured by the owner it would be better and I will see the changes. I see the changes all right, I was terminated because I have two service dogs that bark because my new neighbor agitates them on purpose so he calls the manager and complains but when I report his loud music at late hours, I'm the bad guy. They don't care about children being homeless and being disabled and just want the money. When a supervisor tells my mom we want our apartment back in a harsh tone, that shows me she has no heart. This management company is horrible and favors military and treat them better then us civilians. I would not recommend moving here and my repairs were never finished and I did report them to the health dept. I'm sure that's another reason they want me out.

Initial Business Response /* (1000, 9, 2016/01/22) */
Dear Revdex.com:
This our response to the above complaint regarding Case ID#XXXXXXXX. The consumer gave a 30 day notice on 7/20/2015 and moved out of his unit on 8/20/15. The consumer was aware that he owed a prorated rent...

amount before his move out date. He did pay that amount but it was rejected due to insufficient funds. Move out was completed and charges were deducted for rent due and cleaning. The total amount due from the consumer is $683.34 (which is the prorated rent that he owed before move out.) As to the communication we have in good faith tried to contact this consumer and have left messages with no response. I have attached all documents regarding this matter. If you have any additional questions or concerns please do not hesitate to contact me at the below mentioned phone number.
Sincerely,
[redacted]