Initial Business Response / [redacted] (1000, 6, 2015/07/23) */ GSF Properties has had conversations with Ms [redacted] and made changes to her move out statementWe recognized the amounts shown as deposits and have refunded her the $paid for the gate cardAdditionally, we have reduced cleaning charges by $$was refunded to Ms [redacted] on The $she had originally paid
Initial Business Response / [redacted] (1000, 5, 2015/04/21) */ Good morning, Can you reach out to [redacted] and ask what property he lived out? I did a company search and his name did not come upIn order to better serve his complaint I need to know the complex name Sincerely, [redacted] D [redacted] Payroll Supervisor Corporate Secretary GSF Properties Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) WE LIVED AT PALM MISSION VILLAGE APARTMENTS - [redacted] N [redacted] AVE [redacted] FRESNO XXXXX.LEASE WAS UNDER [redacted] AND [redacted] Final Consumer Response / [redacted] (3000, 16, 2015/05/28) */ We recently experienced a death in the family which has delayed our response to the company's latest statementsHowever, we do not consider this matter resolvedWe received a phone call from GSF Properties on 5/26/continuing to threaten us with collections unless we pay $immediatelyGiven the fact that we initially expected a refund for at least a portion of the $1,deposit, not a bill, this action is still unacceptableWe spent a considerable amount of time and effort cleaning the apartment according to the standards outlined in the "checklist" referenced in GSF's responseWe have both eye witnesses and photographs that show the apartment thoroughly cleaned upon our departureAt NO TIME after giving our day notice, or even upon returning keys to management in person, were we offered the opportunity to be present for the move-out inspectionWe advised GSF on the phone yesterday that we still dispute this situation not only due to the fact that we fully cleaned the apartment, but that their "urine analysis" seems to have been exaggerated or fabricated to allow GSF to charge us for full carpet replacement when it was not necessaryWe again advised them that the diagram shows "urine stains" in areas where the dog never had access during our stayThe only areas in need of replacement due to minor pet damage (holes in carpet, not urine) were in the living room area, which could have been taken care of at a much more reasonable cost Although we truly believe that we are due a refund in this case, we have made the decision that we will consider this matter resolved if GSF removes any charges in excess of our security / pet deposits (totaling $1,060) which is more than enough to cover the full carpet replacement Final Business Response / [redacted] (4000, 18, 2015/06/05) */ On March 24th, we mailed a revised move out statement with a cover letter clearly stating your optionsUnfortunately your lack of response to our inquiry of payment went unheeded and therefore your account was promptly sent to our collections advisor CMRWe are sincerely sorry for you recent lossWe have contacted CMR and asked them to hold the account until we can satisfy your Revdex.com complaint In as much as we would like to remove the charges for the carpet damage, we simply cannot impose that cost on an owner that did not themselves damage the carpet in the unitIn your own words, there is damage to the apartment's carpet and further you agree that a portion of this carpet is your chargeWe appreciate your willingness to accept responsibilityLet me go further to explain why we can't simply remove the charges or reduce them to your likingWe cannot simply replace a piece of carpet here and there throughout an apartmentWhile this may be cost effective, it simply isn't fair to the next incoming resident (you were once in that position)Would you rent a "patch work" carpet? More specifically under California law, we are protected just as you areIn section you will find various citing about wear and tearPet damage is not wear and tearThe section goes on to state that you are to return the apartment to us in the same condition that you received itIn this case you weren't able to do that because of the pet damage It is also notable that you did have the opportunity to be present for the move-out inspectionThe management office was open the day you moved out and the manager did contact you before she closed the office to ask, if you were ready for walk-thru? You said you were not completely done moving yet and that you will drop off the keys in the hour drop boxOnce you drop off the keys in the drop box, you have now given possession of the unit to the owner/agentOn Monday when the manager opened the office, she found the keys and there was no note with the keys saying that you wanted to be present for the inspection, so the manager did the walk-thru on March 2, (Monday) In summary, we will not be able to settle the account per your request however we did previously reduce the balance owed by Your new balance due and owing is $
Initial Business Response / [redacted] (1000, 7, 2014/02/27) */ GSF Properties is merely the managing agent of the complexwe act on behalf of the ownersThe owners were provided proper documentation from the prior owners (through purchase escrow) the amount of each deposit the prior owners had on file at the time of the sale) July those deposits are transferred to the new owners upon close of escrowIn the closing documents, there are no records of receipt of a security deposit from this residentThe prior owner [redacted] have to account for the security deposit and the resident has been advised that we would entertain their evidence of payment of said deposit if they could show records of the sameI can be reached for comment or discussion on the matter at - Kristi Reinke district Manager, GSF Properties Inc
Initial Business Response / [redacted] (1000, 5, 2015/04/09) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] @gsfpi.com Resident resides at Westridge Garden ApartmentsAfter we received the complaint, we made contact with the resident and have scheduled an appointment to meet with her to walk her apartment and visualize her stated concerns Our appointment with 4/10/at 9:00am If the customer has issues with her apartment in the future, she [redacted] contact the management company directly at [redacted] We also take emergency (after hours ) calls at this same number Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) The master bathroom shower has been recoatedThe shower door is still rusty, the mildew on the ceiling has been cleaned or repaintedHowever, the bathroom fan was discovered to be faulty and repairedThe rust in hall bath tub was noted but the bath tub was not recoatedA preexisting hole in the hallway was patchedMaintenance tried to replace the rusty dishwasher racks, the new dish racks did not fit Final Business Response / [redacted] (4000, 11, 2015/05/07) */ I have attempted to reach [redacted] by telephone on several occasions and left a message on her voice mail to discuss her dissatifaction with repairs we have made to her unitThe wall has been repaired, the shower has been resurfaced, the exhaust fan has been repaired and the mildew on the wall has been cleaned and wall re-painted.I am not sure whay Ms [redacted] is contacting Revdex.com instead of the Leasing office or Management company for maintenance repairsIf she is still not satisfied with repairs or if there are any new items she would like to discus, she [redacted] call the Property manager at XXX-XXX-XXXX or myself at the district office XXX-XXX-XXXX [redacted] Gardea-Property Supervisor
GSF is done responding to this tenantCedar Springs will continue its efforts in making our community safe and looking its best [redacted] did go out and inspect the handicap zones and immediately made arrangements to repaint and get new signsCedar Springs will also continue to follow the laws set forth for parking in handicap zones and or red fire zones Thank you
I lived at the Lakeview apartments in Lemoore, CA for years and This company took over managing it in June Ever since then it has been horrible and I was reassured by the owner it would be better and I will see the changesI see the changes all right, I was terminated because I have two service dogs that bark because my new neighbor agitates them on purpose so he calls the manager and complains but when I report his loud music at late hours, I'm the bad guyThey don't care about children being homeless and being disabled and just want the moneyWhen a supervisor tells my mom we want our apartment back in a harsh tone, that shows me she has no heartThis management company is horrible and favors military and treat them better then us civiliansI would not recommend moving here and my repairs were never finished and I did report them to the health deptI'm sure that's another reason they want me out
Initial Business Response / [redacted] (1000, 9, 2016/01/22) */ Dear Revdex.com: This our response to the above complaint regarding Case ID#XXXXXXXXThe consumer gave a day notice on 7/20/and moved out of his unit on 8/20/The consumer was aware that he owed a prorated rent amount before his move out dateHe did pay that amount but it was rejected due to insufficient fundsMove out was completed and charges were deducted for rent due and cleaningThe total amount due from the consumer is $(which is the prorated rent that he owed before move out.) As to the communication we have in good faith tried to contact this consumer and have left messages with no responseI have attached all documents regarding this matterIf you have any additional questions or concerns please do not hesitate to contact me at the below mentioned phone number Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/05/18) */ Contact Name and Title: [redacted] Contact Phone: 661.XXX-XXXX Contact Email: [redacted] @gsfpi.com Revdex.com# XXXXXXXX In response to your complaint, the summary of move out charges was detailed and very thoroughThe majority of the charges applied to your account were two foldYou signed a month lease that expired on 5/31/- in accordance with California law that lease is binding through its expirationThat means that regardless of when you vacate, you are responsible for the rent through the end of the lease OR the day in which we begin to collect rent from a new residentYou returned your keys on 3/28/and we re-rented the unit 4/22/- therefore you are responsible for rent through 4/22/This is plus a late fee of (10% of your monthly rent) The remaining charges are clearly outlined in the invoices delivered to you in the form of a "revised move out statement" with clear direction on how to make a payment arrangement for the move out charges / balance owedIt further instructs you to contact our district office at if you should have any questions about your move out chargesUnfortunately we've not received any such communication from this customerCustomer is more than welcome to contact the office to discuss these charges if she disagrees with themDisputed charges must be clearly defined; we will not be able to answer generalities or accusations, but only evidentiary disputes (ie photos/documentation that would prove contrary to the charge etc) Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I wasn't disputing what I was charged for rent thru the end of my leaseI asked why I was being charged so much for repairs, paint, & other fees to get the apartment ready to rentI haven't received a revised move out statement Final Business Response / [redacted] (1000, 11, 2016/06/01) */ California law requires us to report your security disposition within daysIn order to meet that requirement, we have to prepare an estimateOnce we have all of our invoices, and the unit has been turned, we provide a revised statementthat will come with an invoice and indicative charges that we felt were your responsibilityIf you dispute those, we would be happy to discuss those line bylineit is best to wait until we have that statement sent to you before we start discussing actual chargesWhich we are happy to doYou can reach our main office at [redacted]
Do to former tenant of gsf properties inc, of prac grove comm, that management has clearly shown of unprofessionalism within its own policies terms and conditions of a gross immortality of customers service on and handling a legal issues of remaking a new written or oral statement policies terms
Initial Business Response / [redacted] (1000, 6, 2015/07/23) */ GSF Properties has had conversations with Ms [redacted] and made changes to her move out statementWe recognized the amounts shown as deposits and have refunded her the $paid for the gate cardAdditionally, we have reduced cleaning charges by $$was refunded to Ms [redacted] on The $she had originally paid
Initial Business Response / [redacted] (1000, 5, 2015/04/21) */ Good morning, Can you reach out to [redacted] and ask what property he lived out? I did a company search and his name did not come upIn order to better serve his complaint I need to know the complex name Sincerely, [redacted] D [redacted] Payroll Supervisor Corporate Secretary GSF Properties Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) WE LIVED AT PALM MISSION VILLAGE APARTMENTS - [redacted] N [redacted] AVE [redacted] FRESNO XXXXX.LEASE WAS UNDER [redacted] AND [redacted] Final Consumer Response / [redacted] (3000, 16, 2015/05/28) */ We recently experienced a death in the family which has delayed our response to the company's latest statementsHowever, we do not consider this matter resolvedWe received a phone call from GSF Properties on 5/26/continuing to threaten us with collections unless we pay $immediatelyGiven the fact that we initially expected a refund for at least a portion of the $1,deposit, not a bill, this action is still unacceptableWe spent a considerable amount of time and effort cleaning the apartment according to the standards outlined in the "checklist" referenced in GSF's responseWe have both eye witnesses and photographs that show the apartment thoroughly cleaned upon our departureAt NO TIME after giving our day notice, or even upon returning keys to management in person, were we offered the opportunity to be present for the move-out inspectionWe advised GSF on the phone yesterday that we still dispute this situation not only due to the fact that we fully cleaned the apartment, but that their "urine analysis" seems to have been exaggerated or fabricated to allow GSF to charge us for full carpet replacement when it was not necessaryWe again advised them that the diagram shows "urine stains" in areas where the dog never had access during our stayThe only areas in need of replacement due to minor pet damage (holes in carpet, not urine) were in the living room area, which could have been taken care of at a much more reasonable cost Although we truly believe that we are due a refund in this case, we have made the decision that we will consider this matter resolved if GSF removes any charges in excess of our security / pet deposits (totaling $1,060) which is more than enough to cover the full carpet replacement Final Business Response / [redacted] (4000, 18, 2015/06/05) */ On March 24th, we mailed a revised move out statement with a cover letter clearly stating your optionsUnfortunately your lack of response to our inquiry of payment went unheeded and therefore your account was promptly sent to our collections advisor CMRWe are sincerely sorry for you recent lossWe have contacted CMR and asked them to hold the account until we can satisfy your Revdex.com complaint In as much as we would like to remove the charges for the carpet damage, we simply cannot impose that cost on an owner that did not themselves damage the carpet in the unitIn your own words, there is damage to the apartment's carpet and further you agree that a portion of this carpet is your chargeWe appreciate your willingness to accept responsibilityLet me go further to explain why we can't simply remove the charges or reduce them to your likingWe cannot simply replace a piece of carpet here and there throughout an apartmentWhile this may be cost effective, it simply isn't fair to the next incoming resident (you were once in that position)Would you rent a "patch work" carpet? More specifically under California law, we are protected just as you areIn section you will find various citing about wear and tearPet damage is not wear and tearThe section goes on to state that you are to return the apartment to us in the same condition that you received itIn this case you weren't able to do that because of the pet damage It is also notable that you did have the opportunity to be present for the move-out inspectionThe management office was open the day you moved out and the manager did contact you before she closed the office to ask, if you were ready for walk-thru? You said you were not completely done moving yet and that you will drop off the keys in the hour drop boxOnce you drop off the keys in the drop box, you have now given possession of the unit to the owner/agentOn Monday when the manager opened the office, she found the keys and there was no note with the keys saying that you wanted to be present for the inspection, so the manager did the walk-thru on March 2, (Monday) In summary, we will not be able to settle the account per your request however we did previously reduce the balance owed by Your new balance due and owing is $
Initial Business Response / [redacted] (1000, 7, 2014/02/27) */ GSF Properties is merely the managing agent of the complexwe act on behalf of the ownersThe owners were provided proper documentation from the prior owners (through purchase escrow) the amount of each deposit the prior owners had on file at the time of the sale) July those deposits are transferred to the new owners upon close of escrowIn the closing documents, there are no records of receipt of a security deposit from this residentThe prior owner [redacted] have to account for the security deposit and the resident has been advised that we would entertain their evidence of payment of said deposit if they could show records of the sameI can be reached for comment or discussion on the matter at - Kristi Reinke district Manager, GSF Properties Inc
Initial Business Response / [redacted] (1000, 5, 2015/04/09) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] @gsfpi.com Resident resides at Westridge Garden ApartmentsAfter we received the complaint, we made contact with the resident and have scheduled an appointment to meet with her to walk her apartment and visualize her stated concerns Our appointment with 4/10/at 9:00am If the customer has issues with her apartment in the future, she [redacted] contact the management company directly at [redacted] We also take emergency (after hours ) calls at this same number Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) The master bathroom shower has been recoatedThe shower door is still rusty, the mildew on the ceiling has been cleaned or repaintedHowever, the bathroom fan was discovered to be faulty and repairedThe rust in hall bath tub was noted but the bath tub was not recoatedA preexisting hole in the hallway was patchedMaintenance tried to replace the rusty dishwasher racks, the new dish racks did not fit Final Business Response / [redacted] (4000, 11, 2015/05/07) */ I have attempted to reach [redacted] by telephone on several occasions and left a message on her voice mail to discuss her dissatifaction with repairs we have made to her unitThe wall has been repaired, the shower has been resurfaced, the exhaust fan has been repaired and the mildew on the wall has been cleaned and wall re-painted.I am not sure whay Ms [redacted] is contacting Revdex.com instead of the Leasing office or Management company for maintenance repairsIf she is still not satisfied with repairs or if there are any new items she would like to discus, she [redacted] call the Property manager at XXX-XXX-XXXX or myself at the district office XXX-XXX-XXXX [redacted] Gardea-Property Supervisor
GSF is done responding to this tenantCedar Springs will continue its efforts in making our community safe and looking its best [redacted] did go out and inspect the handicap zones and immediately made arrangements to repaint and get new signsCedar Springs will also continue to follow the laws set forth for parking in handicap zones and or red fire zones Thank you
I lived at the Lakeview apartments in Lemoore, CA for years and This company took over managing it in June Ever since then it has been horrible and I was reassured by the owner it would be better and I will see the changesI see the changes all right, I was terminated because I have two service dogs that bark because my new neighbor agitates them on purpose so he calls the manager and complains but when I report his loud music at late hours, I'm the bad guyThey don't care about children being homeless and being disabled and just want the moneyWhen a supervisor tells my mom we want our apartment back in a harsh tone, that shows me she has no heartThis management company is horrible and favors military and treat them better then us civiliansI would not recommend moving here and my repairs were never finished and I did report them to the health deptI'm sure that's another reason they want me out
Initial Business Response / [redacted] (1000, 9, 2016/01/22) */ Dear Revdex.com: This our response to the above complaint regarding Case ID#XXXXXXXXThe consumer gave a day notice on 7/20/and moved out of his unit on 8/20/The consumer was aware that he owed a prorated rent amount before his move out dateHe did pay that amount but it was rejected due to insufficient fundsMove out was completed and charges were deducted for rent due and cleaningThe total amount due from the consumer is $(which is the prorated rent that he owed before move out.) As to the communication we have in good faith tried to contact this consumer and have left messages with no responseI have attached all documents regarding this matterIf you have any additional questions or concerns please do not hesitate to contact me at the below mentioned phone number Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/05/18) */ Contact Name and Title: [redacted] Contact Phone: 661.XXX-XXXX Contact Email: [redacted] @gsfpi.com Revdex.com# XXXXXXXX In response to your complaint, the summary of move out charges was detailed and very thoroughThe majority of the charges applied to your account were two foldYou signed a month lease that expired on 5/31/- in accordance with California law that lease is binding through its expirationThat means that regardless of when you vacate, you are responsible for the rent through the end of the lease OR the day in which we begin to collect rent from a new residentYou returned your keys on 3/28/and we re-rented the unit 4/22/- therefore you are responsible for rent through 4/22/This is plus a late fee of (10% of your monthly rent) The remaining charges are clearly outlined in the invoices delivered to you in the form of a "revised move out statement" with clear direction on how to make a payment arrangement for the move out charges / balance owedIt further instructs you to contact our district office at if you should have any questions about your move out chargesUnfortunately we've not received any such communication from this customerCustomer is more than welcome to contact the office to discuss these charges if she disagrees with themDisputed charges must be clearly defined; we will not be able to answer generalities or accusations, but only evidentiary disputes (ie photos/documentation that would prove contrary to the charge etc) Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I wasn't disputing what I was charged for rent thru the end of my leaseI asked why I was being charged so much for repairs, paint, & other fees to get the apartment ready to rentI haven't received a revised move out statement Final Business Response / [redacted] (1000, 11, 2016/06/01) */ California law requires us to report your security disposition within daysIn order to meet that requirement, we have to prepare an estimateOnce we have all of our invoices, and the unit has been turned, we provide a revised statementthat will come with an invoice and indicative charges that we felt were your responsibilityIf you dispute those, we would be happy to discuss those line bylineit is best to wait until we have that statement sent to you before we start discussing actual chargesWhich we are happy to doYou can reach our main office at [redacted]
Do to former tenant of gsf properties inc, of prac grove comm, that management has clearly shown of unprofessionalism within its own policies terms and conditions of a gross immortality of customers service on and handling a legal issues of remaking a new written or oral statement policies terms