GSI Commerce Solution Incorporated

[redacted] < [redacted] > 2:PM (hours ago) to [redacted] This customer is not an online customer and appears to be for ***/ [redacted] *** Please advise if you have additional information to be able to research/resolve the issue [redacted] Revdex.com [redacted] Issue: Return/Credit Received: Customer Information: [redacted] [redacted] , NJ [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] We purchased a pair of [redacted] men's shoes ( [redacted] Box Leather - [redacted] - Black ) at *** Thank you, [redacted] Tier Representative: Global Sports [redacted] ###-###-#### [redacted] [redacted] logo-email.gif The information contained in this electronic mail transmission is intended only for the use of the individual or entity named in this transmissionIf you are not the intended recipient of this transmission, you are hereby notified that any disclosure, copying or distribution of the contents of this transmission is strictly prohibited and that you should delete the contents of this transmission from your system immediatelyAny comments or statements contained in this transmission do not necessarily reflect the views or position of eBay Enterprise, or its subsidiaries and/or affiliates From: [redacted] , [redacted] Sent: Tuesday, May 27, 9:AM To: [redacted] **; [redacted] , [redacted] Cc: ***, ***; [redacted] , [redacted] Subject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] All, Please respond as needed [redacted] Manager, Customer Service Global Sports and Work from Home [redacted] M ###-###-#### [redacted] [redacted] Description: logo-email.gif

[redacted] <[redacted]>
2:33 PM (19 hours ago)
to [redacted] 
This customer is not an online customer and appears to be for [redacted]/[redacted].  Please advise if you have additional information to be able to...

research/resolve the issue.
[redacted] 
Revdex.com [redacted]
Issue:  Return/Credit
 
Received:
Customer Information:
[redacted] 
[redacted]
[redacted] , NJ  [redacted]
Daytime Phone: ###-###-####
E-mail: [redacted]
We purchased a pair of [redacted] men's shoes ([redacted] Box Leather - [redacted] - Black ) at [redacted].
 
Thank you,
[redacted]
Tier 2 Representative: Global Sports
 
[redacted]
###-###-####
[redacted]   [redacted]
 
logo-email.gif
The information contained in this electronic mail transmission is intended only for the use of the individual or entity named in this transmission. If you are not the intended recipient of this transmission, you are hereby notified that any disclosure, copying or distribution of the contents of this transmission is strictly prohibited and that you should delete the contents of this transmission from your system immediately. Any comments or statements contained in this transmission do not necessarily reflect the views or position of eBay Enterprise, or its subsidiaries and/or affiliates.
 
From: [redacted], [redacted] 
Sent: Tuesday, May 27, 2014 9:35 AM
To: [redacted]; [redacted], [redacted]
Cc: [redacted], [redacted]; [redacted], [redacted]
Subject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].
 
All,
 
Please respond as needed
 
[redacted]
Manager, Customer Service Global Sports and Work from Home.     
 
[redacted]
[redacted]   M ###-###-####
[redacted]   [redacted]
 
Description: logo-email.gif

Review: I placed an order for some items online and paid. The items were cancelled. I called to complain and the supervisor approved my items to be reordered at the same price. A couple of days later my 2nd order was cancelled. I called and they fed me this BS about their terms and conditions that no one ever reads and refused to fulfill my order at the same price. From my understanding "pricing errors" has happened quite frequently with this company. I believe this company is operating under the false pretense of utilizing false advertisement as a marketing tool to deceive buyers by claiming it's a "pricing error" to cancel orders placed. order #[redacted] & #[redacted].

Product_Or_Service: Optimum Nutrition Whey Protein

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Replace my order at the price agreed upon, write a written letter of apology for causing me distress and wasting my time, hire competent employees, and honor prices as advertised.

Review: We purchased a pair of [redacted] men's shoes ([redacted] Box Leather - [redacted] - Black ) at [redacted]. The shoes began to rip across the top seam of the shoe. We sent an email concerning this issue on March 5, 2014. We received an email on 3/6/14, stating that we would be contacted in 3 business days. Days passed and no one contacted us. We sent another email on 3/13/14 and received another automated email on 3/14/14 stating our issue was of High Importance. It is now March 19, 2014, and we still do not have a response.We are quite surprised and disappointed that our issue has not been addressed. We would have thought better of such businesses. We are very disappointed with the lack of response from [redacted] and [redacted] concerning this issue.

Product_Or_Service: [redacted] BOX LEATHER men's shoesDesired Settlement: DesiredSettlementID: Other (requires explanation)

We would have thought that the money we paid for [redacted] shoes would have given us a much better product. Why would such expensive shoes rip after only a few uses??

Business

Response:

[redacted] <[redacted]>

2:33 PM (19 hours ago)

to [redacted]

This customer is not an online customer and appears to be for [redacted]. Please advise if you have additional information to be able to research/resolve the issue.

Revdex.com [redacted]

Issue: Return/Credit

Received:

Customer Information:

[redacted] , NJ [redacted]

Daytime Phone: ###-###-####

E-mail: [redacted]

We purchased a pair of [redacted] men's shoes ([redacted] Box Leather - [redacted] - Black ) at [redacted].

Thank you,

Tier 2 Representative: Global Sports

###-###-####

logo-email.gif

The information contained in this electronic mail transmission is intended only for the use of the individual or entity named in this transmission. If you are not the intended recipient of this transmission, you are hereby notified that any disclosure, copying or distribution of the contents of this transmission is strictly prohibited and that you should delete the contents of this transmission from your system immediately. Any comments or statements contained in this transmission do not necessarily reflect the views or position of eBay Enterprise, or its subsidiaries and/or affiliates.

From: [redacted], [redacted]

Sent: Tuesday, May 27, 2014 9:35 AM

To: [redacted]; [redacted], [redacted]

Cc: [redacted], [redacted]; [redacted], [redacted]

Subject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].

All,

Please respond as needed

Manager, Customer Service Global Sports and Work from Home.

[redacted] M ###-###-####

Description: logo-email.gif

Review: I placed an order on 12/02/2013 (Cyber Monday) and on my confirmation page where I was to look over my order everything was okay (the cyber sale price). Once I pushed "submit" my receipt and the amount charged was the full price of the items, not the sale price which was on my confirmation page previously. I waited about 10 min and called the customer service agent (at 1202 according to my phone), who said she could not do anything because the order would not go through for several hours and I was told to call back. I called the next day and was told nothing could be done because their records showed I placed the order at 0330 on 12/03/2013 so they were unable to honor the sale price that showed on my confirmation page. I called the next day and was told while my order did not show as placed until 0330, my credit card showed as charged at 0030 on 12/03/2013. The receipt I received in my e-mail was timed 1200am on 12/02/2013. I wrote the customer service telling them my confirmation page had the sale prices and when I pushed "accept" I was charged full price on the next page but they refuse to give me the sale price unless I can show a receipt that is timed 1159pm on 12/02/2013. The fact remains the my CONFIRMATION PAGE showed the sale prices and when I pushed "accept" on my computer I was accepting the sale prices as shown on that page. I doubt the receipt was sent the second I pushed "accept" but am sure it took several minutes, as I have had to wait for e-mails to go through on several occasions which can take several minutes.Desired Settlement: My credit card was charged the full price of $174.53 even though the CONFIRMATION PAGE showed I was to be charged $86.60 (plus tax). I want to be refunded the difference. I want to be charged the amount that I accepted when I pushed the "accept" button from the confirmation page. I also feel this is false advertising and should be against the law and Juicy Couture should be fined. I feel I deserve something for the hassle they have put me through for there illegal business practices.

Review: They advertise specials online and when you purchase item on sale or with a free item they cancel the order a couple days later or send the purchase item without the free item that was advertised. Then if you return item after using [redacted] they will only issue you a store credit not full refund of your money. On thanksgiving they advertised [redacted] and [redacted] fishing rod with a free reel and they just don't send the free item. When you try to correct this through customer service they demand you reorder item again and pay for second time even when special is over and they won't refund money since its [redacted]. I will not repurchase item that they messed up order on as [redacted] sporting goods does not deserve my hard earned money for this bait and switch discount they offer. THE COSTOMER SERVICE IS HORRIBLE ON THE PHONE AT THE ABOVE MENTIONED NUMBERDesired Settlement: Credit to my [redacted] account without 8 dollar fee and a apology from [redacted] sporting goods CEO for his poor online customer support.

Business

Response:

December 20, 2013

Review: I ordered a purse (order #[redacted])and received an email notification that it shipped on 11/9 with UPS tracking. When I tracked it, the tracking said that the package was delivered in MARCH to anther address. I called UPS who said it was a recycled tracking number and that it had not been reused yet so the item was likely still in Juicy's warehouse as they had not received it. I notified Juicy, and they said to wait 5 days. I called again on Thursday and was told that they would overnight it again to be received on Friday. I waited home all day for it to arrive. At 5PM I called and was told that it never left the warehouse and that I would receive it Monday. It arrived Monday with the wrong tassle and wrong coin purse (different than how it was pictured on the iternet). I called Juicy once again. I was told they would call me in 2-4 hrs. Never happened. They said they would overnight a new one to me and send me tracking. I did not recieve the tracking, but a new purse arrived the next day that was the exact same as the other wrong one. I called again. I was told that they were going to call the warehouse and ensure once again that they were sending the right purse. They said they d call in 2-4 hrs again with tracking. Never happened. I called back at 5pm and was told that by the next day I would hear from them with tracking. I still have heard nothing.Desired Settlement: I want the correct item. I also think that I should be accomodated in some manner for the countless hours that I have spent on the phone and the day that I lost waiting at home for the package.

Business

Response:

We have looked into the issue that has been filed by [redacted] regarding her recent experience with JuicyCouture.com. The customer was shipped an alternate item and it was delivered to the customer on 11/27/13. In addition, we issued an appeasment on the order. We apologized for the inconvenience and this issue has been resolved.

Please feel free to contact us with any questions.

Best,

Juicy Couture

Customer Care Department

Review: An order was placed using a gift card, Bath and Body Works cancelled the order and did NOT refund the gift card balance.

An order was placed using a gift card, Bath and Body Works cancelled the order and did NOT refund the gift card balance.

Order Number: [redacted]Desired Settlement: Refund.

Review: I placed a large order via the [redacted] website on 01/02/2014. I ordered 11 large three wick candles, two mason jar candles, four of the 2 pack wallflowers and 6 wallflower bulbs. I received my order yesterday 01/07/2014. Originally it was in route on 01/06/2014 but due to the weather it was rescheduled for the 7th. I received the order in a large box due to the quantity and weight of the large order. When I opened the box I began removing the thin top layer of brown paper used for packing. As I reached for the first candle in a thin opened cardboard box of some sort and immediately cut my finger. Upon pulling my hand out to inspect the items half of the candles were shattered with glass all throughout the box. Of the 11 large candles 5 were shattered and one was just cracked but intact, the rest had the wax detached from the glass jars. I can only assume that the extreme cold temperatures along with the lack of protective bubble packing on the bottom of the box was what contributed to the shattered candles. All the the glass was literally frozen when the [redacted] carrier handed me the package. But the items were also completely free floating with zero protection on the bottom of the shipping box. The two smaller mason jars and the wallflower bulbs that were securely wrapped in bubble wrap were fine. After cutting my thumb and inspecting the box for damage, I called [redacted] Customer Service Center, after sitting on hold for 20 minutes I sent an email to their customer service email address as directed by the phone recording. I explained the incident and the condition of the items and told them I was very upset and would appreciate a return call by the end of the business day. No return call. Again this morning, I called the customer service line and again I was on hold for 38 minutes "due to the high call volume." The recording stated that you could contact customer service via their website instead of staying on hold for hours. Again, emailed- still no reply!Desired Settlement: I either want replacements for the shattered and damaged candles that they can gladly have back or I want a refund. It's beyond sad when you've been a lifelong customer to be treated with such disrespect and disregard. Not only am I sitting with broken candles but I also have a cut thumb due to their careless lack of proper packaging. After two calls and three emails, you would think they would have immediately returned my call to rectify the problem AND apologize for the incident.

Review: On Cyber Monday 12/02/2012, we placed and order on line at aeropostale website. Earlier that day they had on their website, they had a free $25 gift card for orders over $100, then later in the day when our order was placed it was changed to a free aeropostale bear for orders of $100 or more. Free music earbuds for orders over $75. We placed an order that totaled $106.30 plus 6.38 tax-total $112.68. We received our order 12/11/13, and there was no free bear included (or earbuds). I called the customer service number and was told that the supply of bears had run out and that there was nothing that could be done that it was while supplies lasted. I expressed my displeasure noting that earlier in that day they were offering a $25 gift card and it was changed hours later. That I believe that tactic was done because of the large amount of on line orders they were receiving and gift cards wouldn't run out, so it was my opinion that they changed it to items they only had limited supplies of. According to their website the bear was valued at $24.99. I had asked if she would substitute a gift card but was told no she couldn't. I asked to speak to a supervisor and was asked to hold while she checked to see if there was anything that could be done. After a few minutes, she returned and apologized but said nothing could be done.I went to their website today, 12/11/13, and their new offer was $25 off orders of $100 or more with free shipping. Yet, they still cannot provide a $25 gift card in lieu of the bear? I don't know how many of the incentive items they had available at the time, but I believe it was far less than orders they anticipated on Cyber Monday, and I feel if they are offering an incentive to entice people to place orders of a certain amount, they should have items available to provide for free when consumers place orders in the required amount.Desired Settlement: I would like them to provide either the bear, a gift card, or another item of comparable value because I spent the necessary amount on their website and they were offering $25 off $100 orders the very day I contacted customer service.

Review: I ordered an item from Fogdog through [redacted].com. I will never order anything from FOGDOG again; awful experience. My 9-year-old son wanted a set of football shoulder pads to wear with his Halloween costume this year. He scraped together his piggy bank and chore money to pay for both the cost of the $6.86 and the $5.99!! shipping. He waited each day for the mail to come, waiting for these shoulder pads. When the package finally arrived, it contained a Raiders helmet and jersey set, not even close to what he ordered. The order slip and return instructions were very vague and indicated that the cost to ship it back would be credited and that an exchange would be made. I paid $10.72 [redacted] to have the wrong item shipped back. The only credit given was the cost of the shoulder pads, not the cost of the original shipping or the return shipping. Again, my son waited by the door each day for the shoulder pads to arrive. Finally, today, I called FOGDOG to inquire and complain. I was told that I would not be refunded either shipping cost and that they "have no system in place to do an exchange." In order to get the shoulder pads, I would have to place a new order. There is no. way. I will be ordering another thing from this company. I believe their practice is fraudulent, deceitful, and disorganized. I intend to report them to the BBC immediately. Most upsetting is that my son, who spent his own money to buy these shoulder pads, is deeply disappointed.Desired Settlement: I would like to receive the original shoulder pads that I ordered at no additional cost and without making a new order. I do not trust this company.

Review: Ordered a jersey on this website and all that showed up was [redacted] Nutritional Milk for babies. No other delivery. No way of contacting the owners of the website to discuss the order.Desired Settlement: I'd like a refund for the order and for the website to be shut down if it's a scam.

Review: I recently purchased cloths and shoes from the online site. However, it did not fit properly. I did not realize the return had to be made within a certain time period. Due to my business, I was traveling for an extended period of time and unable to return the items as needed. I recently tried to return the goods and they were sent back to me. at my own expense. Afterwards, I called right away to discuss the return and get an exception for my situation, and requested either a return or at the very least a store credit. Neither the customer service representative, or the manager were going to help me. It didn't appear that they cared about helping me resolve my situation, or keeping me as a loyal customer. As a matter of fact I was told that a higher level of management was going to call me back, and I never received a follow up call, instead I was called a week later by the representative apologizing for nobody following up with me, but the bottom line was that they cant help me. They basically told me there's nothing they can do and I'm stuck with the merchandise. I now have $227.00 worth of items that do not fit me, and its a waste of clothes and shoes that I cannot wear. As a loyal customer to the brand its disheartening to get the service I have received. I pleaded with them to offer me at least a store credit so I can exchange the items for something I would be able to wear.Desired Settlement: At this point I am extremely upset with the lack of leniency and customer service with Calvin Klein. I would like a complete refund because I do not want to give them any more of my business.

Review: I purchased items through GNC.com and my order was processed until it was cancelled a few days later due to availability issues. I am filing this complaint because they are liars. The product did not go out of sale, in fact, they raised the price of the product and made it seem like it went out of sale by sending me a cancellation email. My order #'s were: [redacted] and [redacted]. Unless these orders are sent out for the price I originally paid for them, I vow to never do business with GNC or GNC.com again, and I will let everyone know this as well. These type of ridiculous marketing plots (showing low prices then cancelling orders in order for you to buy it at a higher price) is what is causing them to go slowly out of business.Desired Settlement: DesiredSettlementID: Replacement

I want my orders replaced with the original price I paid.