Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Mr [redacted] quotes himself on the Virginia Auto website saying he is, “committed to doing the right thing” and doing “it with the highest quality” (www.virginiaautoservice.com) If Mr [redacted] feels having my vehicle “inspected” again after already having it for three days constitutes a resolution, customer service or doing the right thing, I disagreeAs I told his employee and provided in writing for Mr [redacted] I would not be returning my vehicle to Virginia Auto Mr [redacted] is neither credible, evidenced by the damage my vehicle sustained in his care nor ethical evidenced by his admission that he records customers conversations without their knowledge or consent Mr [redacted] references that his “equipment indicated that it should pass” I have asked repeatedly for these results and they have yet to be supplied to me How is it that my vehicle scored worse at the emissions testing center if the equipment indicated that it should pass? More importantly how is this providing a service “highest quality”.Mr***’s assertion that this is somehow my fault for buying this vehicle is absurd I must say I am very pleased with my purchase and that the vehicle is in very good condition considering its more than twenty-five years old What Mr*** failed to mention regarding the vehicle’s emissions history is that it passed a year ago when registered by the previous owner This information is found on [redacted] Mr.***’s negative statements regarding the vehicle are in contradiction to Virginia Auto’s own inspection report and speak directly to his credibility If one reads the report, the items in need of attention include general maintenance, which most older vehicles would require Notone of those “issues” has anything to do with emissions How is this a “lemon”?I have followed a rational and reasonable course of action I complained to the service manager It was escalated to the owner I provided the owner with a written description of my complaint via email and sent certified mail I called the owner and he refused any action including talking to me I then disputed the charge with my credit card company and left customer reviews online I followed up with the owner via email and certified mail Again, there was no response to my complaint I then lodged a complaint with the Revdex.com If this can’t be resolved the next logical steps would be the State [redacted] office and then exploring legal action.These are the pertinent facts My vehicle performed progressively worse in emissions testing under the service of Virginia Auto I have attached the testing results of the vehicle before bringing it to Virginia Auto ( [redacted] [redacted] ) and the last attempt after Virginia Auto worked on the vehicle ( [redacted] ) The results are clear, the vehicle performed worse after Virginia Auto worked on it and now requires additional repair that were not needed before bringing it to Virginia AutoMr [redacted] has refused to engage, provide and or offer any resolution regarding my complaint This is the basis of my complaint, Mr [redacted] damaged my vehicle and refused to resolve the issue.I would like Mr*** to do the right thing and provide the highest quality as he commits to on his website Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Mr [redacted] quotes himself on the Virginia Auto website saying he is, “committed to doing the right thing” and doing “it with the highest quality” (www.virginiaautoservice.com) If Mr [redacted] feels having my vehicle “inspected” again after already having it for three days constitutes a resolution, customer service or doing the right thing, I disagreeAs I told his employee and provided in writing for Mr [redacted] I would not be returning my vehicle to Virginia Auto Mr [redacted] is neither credible, evidenced by the damage my vehicle sustained in his care nor ethical evidenced by his admission that he records customers conversations without their knowledge or consent Mr [redacted] references that his “equipment indicated that it should pass” I have asked repeatedly for these results and they have yet to be supplied to me How is it that my vehicle scored worse at the emissions testing center if the equipment indicated that it should pass? More importantly how is this providing a service “highest quality”.Mr***’s assertion that this is somehow my fault for buying this vehicle is absurd I must say I am very pleased with my purchase and that the vehicle is in very good condition considering its more than twenty-five years old What Mr*** failed to mention regarding the vehicle’s emissions history is that it passed a year ago when registered by the previous owner This information is found on [redacted] Mr.***’s negative statements regarding the vehicle are in contradiction to Virginia Auto’s own inspection report and speak directly to his credibility If one reads the report, the items in need of attention include general maintenance, which most older vehicles would require Notone of those “issues” has anything to do with emissions How is this a “lemon”?I have followed a rational and reasonable course of action I complained to the service manager It was escalated to the owner I provided the owner with a written description of my complaint via email and sent certified mail I called the owner and he refused any action including talking to me I then disputed the charge with my credit card company and left customer reviews online I followed up with the owner via email and certified mail Again, there was no response to my complaint I then lodged a complaint with the Revdex.com If this can’t be resolved the next logical steps would be the State [redacted] office and then exploring legal action.These are the pertinent facts My vehicle performed progressively worse in emissions testing under the service of Virginia Auto I have attached the testing results of the vehicle before bringing it to Virginia Auto ( [redacted] [redacted] ) and the last attempt after Virginia Auto worked on the vehicle ( [redacted] ) The results are clear, the vehicle performed worse after Virginia Auto worked on it and now requires additional repair that were not needed before bringing it to Virginia AutoMr [redacted] has refused to engage, provide and or offer any resolution regarding my complaint This is the basis of my complaint, Mr [redacted] damaged my vehicle and refused to resolve the issue.I would like Mr*** to do the right thing and provide the highest quality as he commits to on his website Regards, [redacted] ***