GSL Properties Inc

Gsl never responded to me by phone, email, nothingPlease find out why there not responding or sending me my deposit
Thank
you,
*** ***
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear Ms. [redacted]:
 
A GSL representative will reach out to you by telephone this afternoon to resolve your concerns.
 
Regards,
 
GSL Properties, Inc.

Complaint: [redacted]I am rejecting this response because:
I see that there are a few things listed on here that are not true. For example; I was never offered for my apartment to be baited for the cockroaches. Had that been offered I would have taken the opportunity right away! This is something that has been going on for months and would have preferred that than moving out of my home! I would have remembered something like that being offered as well as someone telling me what I would have to do. This was NEVER offered. I would appreciate full honesty in a case like this. I will be taking pictures of how the apartment is left, and I expect most of my deposit back. I do have my move in checklist which I will compare to any statements that may be made since people like to lie. I am not happy with the fact that I had to move out of my home, move my son from schools, spend 2000 on moving costs WHICH should not have happened in the first place if people had been doing their job. Sincerely,[redacted]

To The Revdex.com,
I am writing you today in regards to the complaint filed by Mrs. [redacted] that your organization received. In that statement she references her window sills and the mildew that is created from the condensation that naturally accumulates in that location....

This is a common problem at our community that is caused by both the hot New Mexico climate as well as an individual’s personal living habits. Regardless of the reason we at Ventana Ranch are prepared to clean and remove any mildew build up as a result of condensation, however we can’t control the way our residents decide to live in any individual apartment. In addition to cleaning the window sill our maintenance team will also rebuild any window sills that have been damaged from the water. I have searched our records and do not have record of work orders placed by Mrs. [redacted] nor do I remember speaking to her about this in early 2016. Because this is an issue we address for all of our residents Mrs. [redacted] should rest assure any damage to the window sill from the condensation will be treated and repaired by Ventana Ranch at no cost to her.
Next, Mrs. [redacted], claims we ignored her request for pest control service. Let me be clear, Ventana Ranch understands the importance of preventive maintenance and has teamed up with [redacted] to insure the best defense for our residents in regards to any pest issues we are asked to eliminate. With regular bi-weekly service provided by [redacted] there is no need for us to hesitate or deny pest control service to any of our valuable residents. Beginning in May and through the current month of July Mrs. [redacted] has received pest control service to her apartment a total of 7 times. Throughout these months I have spoken with Mrs. [redacted] about other types of treatment such as baiting the apartment. This treatment requires the resident to empty out all cabinets allowing space for [redacted] to place the bait and eliminate any of the pests in her residence. Mrs. [redacted] said she would think about it and let me know when she was prepared to bait the apartment. I heard from her next on July 17th. During that conversation she decided to move forward with baiting her residence. The following day I received an email from Mrs. [redacted] which contradicted our phone conversation the previous day, this email was clear about not pursuing this avenue of combating the pests she has spoken of. I immediately called her to discuss and during this conversation Mrs. [redacted] was adamant that she is not comfortable living in the apartment despite managements many efforts to deal with her complaint. In the interest of creating something positive for the resident it was then agreed to by both parties that we would enter into a mutual termination of the lease allowing Mrs. [redacted] to move out without any early termination fees or the required 30 day notice. That day Mrs. [redacted] came in to sign the termination of the lease and received a copy for her records. At that time, she wanted confirmation she would be given her full security deposit back. At that time, I explained the deposit will be returned to her minus any damages to the apartment that aren’t considered normal wear and tear and/or cleaning charges, if any.
In conclusion, Ventana Ranch values all of our residents both past and present.  As the property manager I can guarantee Mrs. [redacted] will be held to the same standards all exiting residents are held to. Any charges due to damages will be combined with photo(s) as tangible proof they existed.
 
Thank you,
Felicia Z[redacted]
Community Manager
Ventana Ranch Apartments
10400 Universe Blvd
Albuquerque NM 87114505.922.0092