GSN Mechanical, LLC

From: [redacted] Sent: Wednesday, August 12, 4:PM face=Calibri>Subject: GSN Mechanical/ Complaint I sold this vehicle person to person, on consignment I bought the car for 1500.00, and repaired the brakes, all engine oil leaks, an axle, and replaced the clutch in the vehicle I then drove the car around for my own personal use for about two weeks before posting it for saleDuring that time, the rear main oil seal began leaking on the carI then brought it back into my shop, and pulled the transmission back out, to replace the seal for a second time, because I didn’t want to sell a car that was leakingI was at the time very proud how I had repaired just about everything on the car, and it was running top notch While the vehicle was apart and on jackstands, with the transmission out of it, I received a few phone calls on the car, and all potential customers were told that the vehicle was not quite ready for sale Of these potential buyers, [redacted] and her boyfriend [redacted] , were the only ones still interested in the carThey made a trip out and looked it overAt that time, I disclosed how much I paid for the car, and showed then every receipt for every part that I had installed, including disclosing the oil seal that I was replacing at the time of their visitAt no time, did I give Ms [redacted] , or [redacted] , the idea, or did I inform them, that there would be any warranty on the carHowever I had verbally agreed that I would warranty out any of the parts that I had replaced already, and only charge them labor for any of those repairs After The oil seal was replaced, and I had driven the car, I gave [redacted] a call to inform her that the car was ready for a test drive They then came to my shop, I copied her drivers license, and [redacted] and Ms [redacted] , took the car out for an extended amount of time (aprox min.) They returned with the vehicle, and admitted that they had gotten the car stuck on some ice, and had to “rock “ it back and forth between 1rst and reverse, to get it unstuck They also mentioned that it had died while they were rocking it, but they were not concerned, because it started right back up After the test drive, they agreed with each other that they liked the car, and then counted out $in cash, and we drove to a notary, where the car was actually signed and notarized to her mother No Bills of sale were requested by either party Three days later, I got a phone call from Ms [redacted] , and she told me that the car was dying.She said that she could keep it running by “feathering” the clutch,and throttle at the same timeI told her that I would try to diagnose the problem, at a discounted price, and also informed her to stop driving the vehicle, as I was concerned for their safety, and also concerned that she might prematurely wear down the clutch, or possibly flood the engine oil with raw fuel Ms [redacted] then informed me that she had to keep driving the car, as it was her only vehicleShe stated that she could not drive her mothers car as a secondary vehicle, because her mothers car “had no brakes” The next day, Ms [redacted] brought the Nissan to my shop, where I discovered a small tear in the air boot from the air filter box, to the throttle bodyI explained how the tear could have occurred while the engine was rocking back and forth excessively, during their attempt to free the car from the ice the previous weekNot having any parts available, I covered the leak with and aluminum tape made for duct workI told her that would attempt to find a good used air boot at a junkyard, and she could come back and I would install it for the price of the diagnostic timeI also Replaced the idle air control valve, and charged her parts and labor to replace it.Totaling about Within a week, she informed me that the car had been running better, and then all of a sudden, began to die and not start back upI again advised Ms [redacted] to not drive the car, and she again said that she would in fact have to keep drivingAllowing it to die several times, and cranking the engine for extended periods of time without start up I asked Ms [redacted] , if her mother needed some one to fix her Ford Tauras, and if so, I could fix that car faster, than I could [redacted] s Nissan Maxima,and informed her that first, that they would have a safe car to drive while I was trying to figure out the NissanMs [redacted] , and her mother agreed that fixing the Ford Tauras first, would be the best optionAlso, that the repair would have to be financed, with no fees or interest, because they were short on cash The repair to the Taurus involved replace all of the brake lines, both wheel cylinders, and the master cylinderThe total cost of that repair was over At the time that I was authorized to repair the Tauras, [redacted] s mother paid down towards parts and labor After the Tauras was fixed, with the balance of over owed, Ms [redacted] brought the maxima back to my shop, and this time, the oil light was coming on at idle, and the engine was knocking Inspection of the oil revealed that the engine oil had been contaminated with fuel, most likely from extending engine cranking thinning the oil, and damaging the engine internally So before addressing the previous issue of the engine dying, informed Ms [redacted] that the engine would now need to be replaced AT this time I priced a used engine, and told Ms [redacted] , that I would split the cost of the engine with her, $(total engine cost 800.00)out of pure compassion and not out of obligation, and I would get it installed for herI also added the cost of gaskets,oil and antifreeze to her work order, bring the balance that she owed for the entire job to just about $Ms [redacted] gave me $cash, of which I applied to the balance still owed on her Mothers ford taurasWhich she later complained to me about by saying she paid me to put In the engine After installing the engine, the vehicle started up, ran great for the test drive, and idled outside my shop for an estimated minutesI shut the car off, and it never started back up I spent over hrs and bought computers, cleaned every ground wire, replaced cam and crank sensors, sent the car to Nissan, all in an attempt to fix the problem but had no success During this time, [redacted] came to see me and had brought her boyfriend [redacted] to my shop, where [redacted] began accusing me of causing the problem on purpose, and demanding that I refund their money for the vehicleI refused, explain how the car did not have this issue when I sold it, and was not responsible for the vehicle as there was no warranty implied as far the vehicle itself wentThey were informed of ALL of the work that the car had done,and test drove the car to their satisfactionThey complained about the vehicle dying out before they purchased it, with absolutely no incentives from me and threatened to “hit me in the mouth”, while screaming obscenities and other threats at me, in front of my customers and employees It was at this time that I refused to continue working on the car, and suggested that they have it towed to another shop Attached is the work order that is still pending with this vehicle

From: [redacted] Sent: Wednesday, August 12, 2015 4:53 PM
face=Calibri>Subject: GSN Mechanical/ Complaint
 
      I sold this vehicle person to person, on consignment.
  I bought the car for 1500.00, and repaired the brakes, all engine oil leaks, an axle, and replaced the clutch in the vehicle.  I then drove the car around for my own personal use for about two weeks before posting it for sale. During that time, the rear main oil seal began leaking on the car. I then brought it back into my shop, and pulled the transmission back out, to replace the seal for a second time, because I didn’t want to sell a car that was leaking. I was at the time very proud how I had repaired just about everything on the car, and it was running top notch.
   While the vehicle was apart and on jackstands, with the transmission out of it, I received a few phone calls on the car, and all potential customers were told that the vehicle was not quite ready for sale.
Of these potential buyers, [redacted] and her boyfriend [redacted], were the only ones still interested in the car. They made a trip out and looked it over. At that time, I disclosed how much I paid for the car, and showed then every receipt for every part that I had installed, including disclosing the oil seal that I was replacing at the time of their visit. At no time, did I give Ms. [redacted], or [redacted], the idea, or did I inform them, that there would be any warranty on the car. However I had verbally agreed that I would warranty out any of the parts that I had replaced already, and only charge them labor for any of those repairs.
    
   After The oil seal was replaced, and I had driven the car, I gave [redacted] a call to inform her that the car was ready for a test drive.
They then came to my shop, I copied her drivers license, and [redacted] and Ms. [redacted], took the car out for an extended amount of time (aprox 30 min.)
They returned with the vehicle, and admitted that they had gotten the car stuck on some ice, and had to “rock “ it back and forth between 1rst and reverse, to get it unstuck.
They also mentioned that it had died while they were rocking it, but they were not concerned, because it started right  back up.   After the test drive, they agreed with each other that they liked the car, and then counted out $3200.00 in cash, and we drove to a notary, where the car was actually signed and notarized to her mother.  No Bills of sale were requested by either party.
 
   Three days later, I got a phone call from Ms. [redacted], and she told me that the car was dying.She said that she could keep it running by “feathering” the clutch,and throttle at the same time. I told her that I would try to diagnose the problem, at a discounted price, and also informed her to stop driving the vehicle, as I was concerned for their safety, and also concerned that she might prematurely wear down the clutch, or possibly flood the engine oil with raw fuel.  Ms. [redacted] then informed me that she had to keep driving the car, as it was her only vehicle. She stated that she could not drive her mothers car as a secondary vehicle, because her mothers car “had no brakes”.  The next day, Ms. [redacted] brought the Nissan to my shop, where I discovered a small tear in the air boot from the air filter box, to the throttle body. I explained how the tear could have occurred while the engine was rocking back and forth excessively, during their attempt to free the car from the ice the previous week. Not having any parts available, I covered the leak with and aluminum tape made for duct work. I told her that would attempt to find a good used air boot at a junkyard, and she could come back and I would install it for the price of the diagnostic time. I also Replaced the idle air control valve, and charged her parts and labor to replace it.Totaling about 150.00   Within a week, she informed me that the car had been running better, and then all of a sudden, began to die and not start back up. I again advised Ms. [redacted] to not drive the car, and she again said that she would in fact have to keep driving. Allowing it to die several times, and cranking the engine for extended periods of time without start up.
 
   I asked Ms. [redacted], if her mother needed some one to fix her 2001 Ford Tauras, and if so, I could fix that car faster, than I could [redacted]s Nissan Maxima,and informed her that first, that they would have a safe car to drive while I was trying to figure out the Nissan. Ms. [redacted], and her mother agreed that fixing the Ford Tauras first, would be the best option. Also, that the repair would have to be financed, with no fees or interest, because they were short on cash.  The repair to the Taurus involved replace all of the brake lines, both wheel cylinders, and the master cylinder. The total cost of that repair was over 400.00.  At the time that I was authorized to repair the Tauras, [redacted]s mother paid 200.00 down towards parts and labor.
 
   After the Tauras was fixed, with the balance of over 200.00 owed, Ms. [redacted] brought the maxima back to my shop, and this time, the oil light was coming on at idle, and the engine was knocking.
Inspection of the oil revealed that the engine oil had been contaminated with fuel, most likely from extending engine cranking thinning the oil, and damaging the engine internally.
So before addressing the previous issue of the engine dying, informed Ms. [redacted] that the engine would now need to be replaced.
AT this time I priced a used engine, and told Ms. [redacted], that I would split the cost of the engine with her, $400.00 (total engine cost 800.00)out of pure compassion and not out of obligation, and I would get it installed for her. I also added the cost of gaskets,oil and antifreeze to her work order, bring the balance that she owed for the entire job to just about $500.00. Ms. [redacted] gave me $500.00 cash, 200.00 of which I applied to the balance still owed on her Mothers ford tauras. Which she later complained to me about by saying she paid me 700.00 to put In the engine.
 
After installing the engine, the vehicle started up, ran great for the test drive, and idled outside my shop for an estimated 30 minutes. I shut the car off, and it never started back up.
I spent over 30 hrs and bought 3 computers, cleaned every ground wire, replaced cam and crank sensors, sent the car to Nissan, all in an attempt to  fix the problem but had no success.
  During this time, [redacted] came to see me and had brought her boyfriend [redacted] to my shop, where [redacted] began accusing me of causing the problem on purpose, and demanding that I refund their money for the vehicle. I refused, explain how the car did not have this issue when I sold it, and was not responsible for the vehicle as there was no warranty implied as far the vehicle itself went. They were informed of ALL of the work that the car had done,and test drove the car to their satisfaction. They complained about the vehicle dying out before they purchased it, with absolutely no incentives from me.
and threatened to “hit me in the mouth”, while screaming obscenities and other threats at me, in front of my customers and employees.
  It was at this time that I refused to continue working on the car, and suggested that they have it towed to another shop.
Attached is the work order that is still pending with this vehicle.