In response to your letter regarding the above captioned complaint, please be
advised that on 9/15/our Company did furnish and install one double floodlight with motion sensor on the garage, as a replacement for the existing light, for Ms*** ***, *** *** *** Road, Great Falls, VAAt the time of installation I discussed proper operation of the motion sensor with Ms*** to include providing her with the owner's manualWe were discussing the operation of the unit while standing in her laundry room, which is the location of the switchWhen I provided the manual to her she stated that she "really did not need it because if there was a problem she would be giving us a callAt the time of our discussion I also demonstrated how the unit would work with or without the motion sensor by incorporating the use of the existing light switchI have done other electrical work for Ms*** in the past and by her own admission during our earlier phone conversations, she has a history of calling our office but not leaving any messagesI am in the field every day and can be reached in my office after usual business hours, which is when Ms*** has contacted me to discuss her electrical needsWe have not received any messages from her with regard to this installationWe will be happy to go by to see if we can resolve the problem; however, it is our belief that if she were to follow the instructions in the owner's manual it would resolve any issuesAs we previously discussed, the motion sensor is controlled by the operation of the switchIt is also possible that there may have been a power surge which would also affect operationSince we have not received any messages indicating there is a problem, I believe we should be given the opportunity to rectify this issuePlease let me know if you need any further informationGary SWeller, SrPresident
In response to your letter regarding the above captioned complaint, please be
advised that on 9/15/our Company did furnish and install one double floodlight with motion sensor on the garage, as a replacement for the existing light, for Ms*** ***, *** *** *** Road, Great Falls, VAAt the time of installation I discussed proper operation of the motion sensor with Ms*** to include providing her with the owner's manualWe were discussing the operation of the unit while standing in her laundry room, which is the location of the switchWhen I provided the manual to her she stated that she "really did not need it because if there was a problem she would be giving us a callAt the time of our discussion I also demonstrated how the unit would work with or without the motion sensor by incorporating the use of the existing light switchI have done other electrical work for Ms*** in the past and by her own admission during our earlier phone conversations, she has a history of calling our office but not leaving any messagesI am in the field every day and can be reached in my office after usual business hours, which is when Ms*** has contacted me to discuss her electrical needsWe have not received any messages from her with regard to this installationWe will be happy to go by to see if we can resolve the problem; however, it is our belief that if she were to follow the instructions in the owner's manual it would resolve any issuesAs we previously discussed, the motion sensor is controlled by the operation of the switchIt is also possible that there may have been a power surge which would also affect operationSince we have not received any messages indicating there is a problem, I believe we should be given the opportunity to rectify this issuePlease let me know if you need any further informationGary SWeller, SrPresident