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GT Snow & Cycle Inc.

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GT Snow & Cycle Inc. Reviews (1)

Initial Business Response /* (1000, 5, 2017/09/21) */
September 21,
Revdex.com of Northern Indiana
RE: Case # XXXXXXX Mr*** ***
Attn: *** ***
We are very sorry Mr*** is unhappy and thinks we won't fulfill our contract
In accordance with his FREE
Maintenance contract in the fall of we mailed him a postcard to call and schedule his furnace serviceAfter no response, January of we followed up and sent a second postcard to remind him to schedule, with still no response we followed up with a call to his cell phone and he replied he works
all week and was only off on Saturday and SundayWe don't normally schedule maintenance services on Saturdays and Sundays, but we can on Saturday for an extra cost
This summer we sent him a postcard to schedule his Air Conditioner ServiceAgain no response, we followed up this time with a letter explaining he has this coming and it would be in his best interest to schedule as these maintenance agreements expire
He finally called and scheduledThe day came for us to service and he called first thing in the morning to see what time we were coming outIt was degrees and raining, we explained that we could not service his air conditioner in these
conditionsThe forecast for the day called for the weather to warm up and the rain to stop so we explained that we would come later, He wanted to reschedule in case we couldn't make it, which we did but we did do his Air Conditioner service that day
Opening an Air Conditioner's electrical components and refrigerant lines in the rain exposes them to moisture and can be very harmful to the unit and the Service Tech,
We plan to service his units as he schedules themWe also plan to honor his ten year failed parts and labor warranty
Thank-youIf you have any further questions at this time, please call me
Sincerely,
*** ***
Office Manager
Initial Consumer Rebuttal /* (3000, 7, 2017/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Never received any postcards in the mail from this agencyI had to call them to find the arrival time which at that point they hung up on meI called back a second time and the lady who answered was rude inappropriate with her language and basically refused to help meOnly after I threatened to calm the Revdex.com did the make some accommodationNo information was ever provided to me about Saturday serviceEach time I called and asked about Saturday service I was told they don't do service on Saturdays and don't schedule appointments after during the week

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Address: Box 225 Group 327 RR 3, Selkirk, Manitoba, Canada, R1A 2A8

Phone:

50899121 0 0
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