Ok where do I start, I had my service moved about 40 yards satalight, and had bad or no service at all I would call and 2 weeks later had a service tech come out worked one day and called again guy said I went over my limit but he checked again worked good for 2 days called in they tell me my router needs to be updated 2 weeks later tech comes out works for a day again no service comes and gos, called almost every day they seem to not be able to fix the problem tech came out the 3rd time worked for a couple of days called again complained lady stayed in needed to upgrade my package we did and still no service bout ready to get a new provider
The reason Gtek disconnected this customers service (a terminated employee) is for the following reason. He was destroying Gtek property such as dropbox pictures, documents and contracts. This was a malicious attack against Gtek, in order to protect our business and valuable...
information we had no choice but to disconnect this customer’s service. As far as a settlement he is requesting, he did receive internet service for the 6 months that he paid for so we do not see a reason for payment. What is unacceptable is someone maliciously attacking our property and valuable information.
The email sent out on June 7th stated that we are starting to roll out our upgrades. It also stated that our upgrades are scheduled to be complete by the beginning of Q4. [redacted] has been receiving his original package speeds that are stated in his contact of 4mbps download by 2mbps upload....
Gtek does not have a system in place to limit or throttle bandwidth. When John has called in before and ran a speed test showing his slow speeds we torched his IP address to find out he was running a speed test while downloading a game at the same time thus not giving him his speeds on the speed test. In the meantime I have upgraded his speeds to our new package. We have yet to finish the tower work on the tower he is connected to so I can not guarantee that his new speeds will be consistent. Upon completion of our upgrades then his speeds will be consistent. I am upgrading his speeds to help him out in the meantime. I will also have a tech following up with him everyday until he is satisfied with the service. Attached is the email that was sent out to our customers about our upgrades.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The reason Gtek disconnected this customers service (a terminated employee) is for the following reason. He was destroying Gtek property such as dropbox pictures, documents and contracts. This was a malicious attack against Gtek, in order to protect our business and valuable...
information we had no choice but to disconnect this customer’s service. As far as a settlement he is requesting, he did receive internet service for the 6 months that he paid for so we do not see a reason for payment. What is unacceptable is someone maliciously attacking our property and valuable information.
The email sent out on June 7th stated that we are starting to roll out our upgrades. It also stated that our upgrades are scheduled to be complete by the beginning of Q4. [redacted] has been receiving his original package speeds that are stated in his contact of 4mbps download by 2mbps upload....
Gtek does not have a system in place to limit or throttle bandwidth. When John has called in before and ran a speed test showing his slow speeds we torched his IP address to find out he was running a speed test while downloading a game at the same time thus not giving him his speeds on the speed test. In the meantime I have upgraded his speeds to our new package. We have yet to finish the tower work on the tower he is connected to so I can not guarantee that his new speeds will be consistent. Upon completion of our upgrades then his speeds will be consistent. I am upgrading his speeds to help him out in the meantime. I will also have a tech following up with him everyday until he is satisfied with the service. Attached is the email that was sent out to our customers about our upgrades.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]