I have used this service for several years I started when it was 3-U located in Henderson, Nevada Great service at a reasonable price Then Telna bought the company, not quite as good service but the long distance worked well Ever since the company was purchased by G-3, I have no long distance service, I can not get through and despite a long conversation with customer service and a many promises, I still have no long distance service nor can I contact customer service any more G-has managed to take a company that has worked well for the better part of a decade and destroyed it in a few weeks Congratulations G-3, may you reap what you have sown
I travel to Europe oftenI decided to use GTelecom services in November to keep in touch with my ailing wifeThe service GTelecom claims to offer is a gross exageration as the phone and SIM card I obtained from G3T was found uselessMy calls were barred !! It took days and long distance calls from France to try to solve the issue, to no availIn the end G3Telecom technical dept came to the conclusion that it was due to a faulty SIM card I gave G3Telecom the benfit of the doubt, received a new SIM card In Sarasota Fl where I winteredThe phone worked on [redacted] networkMy second trip to Europe took place a few weeks later in March As soon as I arrived in Munich and tried to call, the system selected a network but my calls were barredI then flew to France and the same happened in ToulouseThe phone selected the [redacted] network but my calls remained barred for the rest of the staySame happened to Toronto as I waited for my connection to Sarasota.Calls were barred or I was not allowed to make calls etc In conclusion GTelecom technical dept is not equipped to address people issues on the spotSuch a service endangers people in fact as a cell phone is an essential in people's lives todayIt is a life line to safety, to call for help, to keeping in touch with other GTelecom staff is doing a good job to soothe frustrated customers, they do know their lines...The technical support however is an abomination and the capabilities G3Telecom claims to have an outright total and unequevocal misrepresentation
Very Very Very poor customer serviceJust to add my credit card details and add a topup minutes, they took hour of my timeThe reason I called the support because the online website doesnt allow me to add the credit card
I have used this service for several years I started when it was 3-U located in Henderson, Nevada Great service at a reasonable price Then Telna bought the company, not quite as good service but the long distance worked well Ever since the company was purchased by G-3, I have no long distance service, I can not get through and despite a long conversation with customer service and a many promises, I still have no long distance service nor can I contact customer service any more G-has managed to take a company that has worked well for the better part of a decade and destroyed it in a few weeks Congratulations G-3, may you reap what you have sown
I travel to Europe oftenI decided to use GTelecom services in November to keep in touch with my ailing wifeThe service GTelecom claims to offer is a gross exageration as the phone and SIM card I obtained from G3T was found uselessMy calls were barred !! It took days and long distance calls from France to try to solve the issue, to no availIn the end G3Telecom technical dept came to the conclusion that it was due to a faulty SIM card I gave G3Telecom the benfit of the doubt, received a new SIM card In Sarasota Fl where I winteredThe phone worked on [redacted] networkMy second trip to Europe took place a few weeks later in March As soon as I arrived in Munich and tried to call, the system selected a network but my calls were barredI then flew to France and the same happened in ToulouseThe phone selected the [redacted] network but my calls remained barred for the rest of the staySame happened to Toronto as I waited for my connection to Sarasota.Calls were barred or I was not allowed to make calls etc In conclusion GTelecom technical dept is not equipped to address people issues on the spotSuch a service endangers people in fact as a cell phone is an essential in people's lives todayIt is a life line to safety, to call for help, to keeping in touch with other GTelecom staff is doing a good job to soothe frustrated customers, they do know their lines...The technical support however is an abomination and the capabilities G3Telecom claims to have an outright total and unequevocal misrepresentation
Very Very Very poor customer serviceJust to add my credit card details and add a topup minutes, they took hour of my timeThe reason I called the support because the online website doesnt allow me to add the credit card