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GTG Investments, Inc

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Review: I am in the process of booking stays at three vacation rentals near Yellowstone National Park, for a trip I am planning this fall with family and friends. Our flights are already booked, so we need to finalize our lodging arrangements as quickly as possible. Bookings with two of the rental units have been successful. The third booking, with Yellowstone Park Riverfront Cabins (aka GTG Investments, Inc.) has not. I submitted a reservation request form to GTG Investiments, and on the morning of July 22 I spoke with the company's representative ([redacted]) to request a three-night reservation. She said the rental unit was available for the dates I requested, and took my credit card information. She said I would receive a rental agreement from her that day, via email, which I would need to sign and return in order to confirm the reservation. I did not hear from her again that day. I sent her follow-up emails on July 23 and 25, requesting the rental agreement form and reminding her that I needed to finalize my lodging arrangements quickly. Finally, late on the afternoon of the 25th, I made a reservation with one of the other rental companies I'm working with for this trip, to cover the dates I had requested with GTG Investments, Inc. I informed Ms. [redacted] of that fact, by email. At that point she sent me a response, emailing me a copy of the rental agreement form and informing me that she had placed a $300 charge on my credit card, as a deposit for the rental unit. I emailed a response, requesting that she void the charge or issue a $300 credit. I have not heard from her since. The $300 charge from GTG Investments posted to my credit card account on July 27. I have spoken with my credit card company, informing them I will be disputing the charge if the issue is not resolved.Desired Settlement: GTG Investments should issue a $300 credit to my MasterCard account.

Consumer

Response:

Hi [redacted],

A $300 credit from GTG Investments showed up on my credit card account today. Thanks very much for your help, and please close out the complaint.

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Description: Cabin, Cottage & Chalet - Rentals

Address: 210 Cirque Drive, Bozeman, Montana, United States, 59718

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