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GTO Access Systems, LLC

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GTO Access Systems, LLC Reviews (4)

RE: [redacted] Dear [redacted] ***,I am writing in response to the above referenced complaint.I personally contacted this customer on 1/28/to discuss his issues with our productHe states he is experiencing a battery charging problem using a watt solar panelIt has been our experience that a watt panel may not be sufficient for his system in the winter months when days are shorter and the possibility of multiple over cast daysHe also states his system will not charge with the fuse installed, we have never had this to be the case; but just the oppositeWe agreed to send him a new system along with a free watt solar panelThis extra watts of charging will give him times the charging capacity for the same amount of sunlight in a given dayWe also sent him a return label to return the system in question for us to thoroughly testWe always evaluate and investigate suspected failures for product improvement purposes.I left a message yesterday, 2/3/with our customer to return my call, after I received notification from UPS his new system and solar panel were deliveredWhen we spoke on the 28th of January 2016, I suggested I would contact him again in weeks to follon the performance of the new productsI will follow through with this follcallAs for the long wait times on our phone system, we have identified some problems with our new phone system and have rectified most of themWe are diligently working to resolve all of themWe place a high value on our customer's experiences with our company and employeesSincerely, [redacted] Director, Technical SupportGTO Access Systems [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10125324, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** Revdex.com
Re: Complaint # ***- *** ***
Mr*** reports to have had Mighty Mule gate automation systems that he describes to have had problems withGTO Access Systems keeps a robust data base for our Technical Service department that records
each customer and any RGA (Return Goods Authorization) that would have ever been issued to themOur data base shows that only one RGA ( Return Goods Authorization) has ever been issued to Mr***, over the time that he reports to have had GTO systems and that RGA was issued on June 20th, in which GTO issued Mr*** a control board at no cost to himI had the GTO Director of Technical Service, *** *** contact Mr*** by phoneThe following is a chronology of the calls and actions in our attempt to assist Mr***
7/17/2014, contacted Mr*** offered him and he accepted an
advance of a new replacement and a return label for the defective unit and also
offered free evaluation on an older unit
7/18/2014, Customer received the new system
along with the return shipping label
7/25/2014, contacted the customer to check on
the status, he has not had time to completely install the new system, and he
has determined his battery is defectiveHe reported that he will purchase and install a new
battery, possibly today, also return the equipment for our evaluation.
7/30/2014, Mr*** has not yet returned the defective product to GTO
In conclusion, GTO has fully stood behind our product and gone beyond our warranty requirementsWe value Mr*** and fully understand the frustration when issues arise with mechanical devicesWe have provided Mr*** with a new replacement operatorIf there are any future operational issues I would ask him to contact GTO service department and speak directly to Mr*** ***, Director
Bob Gill, VP HR and Technical Service

RE: [redacted]Dear [redacted],I am writing in response to the above referenced complaint.I personally contacted this customer on 1/28/2016 to discuss his issues with our product. He states he is experiencing a battery charging problem using a 5 watt solar panel. It has been our experience that a 5...

watt panel may not be sufficient for his system in the winter months when days are shorter and the possibility of multiple over cast days. He also states his system will not charge with the fuse installed, we have never had this to be the case; but just the opposite. We agreed to send him a new system along with a free 10 watt solar panel. This extra 10 watts of charging will give him 3 times the charging capacity for the same amount of sunlight in a given day. We also sent him a return label to return the system in question for us to thoroughly test. We always evaluate and investigate suspected failures for product improvement purposes.I  left a message yesterday, 2/3/2016 with our customer to return my call, after I received notification from UPS his new system and solar panel were delivered. When we spoke on the 28th of January 2016, I suggested I would contact him again in 2 weeks to follow-up on the performance of the new products. I will follow through with this follow-up call. As for the long wait times on our phone system, we have identified some problems with our new phone system and have rectified most of them. We are diligently working to resolve all of them. We place a high value on our customer's experiences with our company and employees. Sincerely,[redacted]Director, Technical SupportGTO Access Systems[redacted]

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Address: 3121 Hartsfield Rd, Tallahassee, Florida, United States, 32303-3149

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