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GTO Auto Body & Refinishing

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GTO Auto Body & Refinishing Reviews (6)

This company did a great jobThe owner [redacted] came out and explained in great detail the entire processOur new windows were installed within weeksThe installers were very friendly and did a great jobWe will have them install our siding in the springVery Happy

Great experienceWindows ordered and installed in a timely fashionRepresentative was friendly and the installation crew did a beautiful job

Great experience. Windows ordered and installed in a timely fashion. Representative was friendly and the installation crew did a beautiful job.

This company did a great job. The owner [redacted] came out and explained in great detail the entire process. Our new windows were installed within 3 weeks. The installers were very friendly and did a great job. We will have them install our siding in the spring. Very Happy.

There are so many things that went wrong, I don't know where to begin. [redacted] was always late to our meetings. Always. & usually by 15 minutes, if not more. One time he was an hour late. That was beyond frustrating & as a customer, I found it disrespectful. [redacted] needed to meet with me 3-4 times just to get paperwork done & it's hard to constantly have to leave work to meet him or go in late. Perhaps it wasn't possible to do all the paperwork at once, but it just seemed to be a big hassle.
The install went great, but they did scratch my hardwood floor. [redacted] said he'd get take care of it & get someone out there & that signing off on the paperwork for them to get their money from the finance company wouldn't hinder that. The paperwork was signed Friday, [redacted] told me to call the company & let them know that it's signed & they can release the money. [redacted] called me at least once a day asking if I had called the company because they really needed the money, but I told him the company told me they had to wait until they had the paperwork, which [redacted] had to mail. Again...unprofessional to keep hounding me, when there was nothing I could do.
When I followed up about the floor scratch I kept getting pushed off & vague answers so finally I called [redacted]. He went to work immediately to try to remedy the situation & get the floor fixed. [redacted] told me the floor would be fixed in 2 weeks...it was over 2 months & took someone else stepping in to finally get the job done.
The floor is now fixed & I'm happy with it & I know [redacted] did what he could to make my experience better, but in the end, there were too many bad things that happened for too long, that no positive experience would eclipse the negative.

We contracted with Energy Efficient Replacements for new window installation for our home in South Bend to replace 28 Windows. They exceeded our expectation and did a terrific job. Highly Recommended.

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