GTS Auto Body

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We appreciate the time that [redacted] took to write the complaint, we believe that every complaint or issue brought up by a client is extremely importantThese are extremely rare and this is the first association PSCG has ever separated ways withWe have heard and read the complaint and we have addressed each issue in the complaint below.When we were hired by this COA we knew they had issues with past managers, they were self-managed when we took over management and had informed us they had fired the last manager because they could not get alongWe knew this was a red flag but we figured we would try to help them out, they were in a very bad way with all of their COA responsibilitiesOur goal at PSCG is to help our clients, we believe in helping people and doing the best job possible.? The COA President, ***, was new to the association and had never been a president of a COA beforeShe did not understand what her job was, or what she was to do, so we provided similar guidelines as follows: PresidentThe president shall be the principal executive officer of the corporation and, subject to the Board’s control, shall supervise and control all of the business and affairs of the corporationWhen present, he shall preside over all shareholders’ meetings and over all board meetingsWith the secretary or other officer of the corporation authorized by the Board, he may sign certificates for shares of the corporation, deeds, mortgages, bonds, contracts, or other instruments that the Board has authorized to be executed, except when the signing and execution thereof has been expressly delegated by the Board or by these By-Laws to some other officer or agent of the corporation or is required by law to be otherwise signed or executed by some other officer or in some other manner? In general, he shall perform all duties incident to the office of President and such other duties as may be prescribed by the Board from time to time.? It seemed the old board who had been in place for many years was not too fond of her due to her lack of knowledge, so we tried to help her and educate her, but her fellow board members were not very nice to her on several occasions.? When we met with the board to go over the current status of the COA, we learned several things that were very disturbing, I will only list a few.? • They were not doing Reserve Studies as requiredRCW ?" they have significant assets and they did not have a hardship.? • They were not having a yearly audit done by an outside third party CPARCW ?" I was told meeting minutes voting this down were not available? This was a huge huge RED FLAG.? • They were looking to raise dues and create a flat increase when that was strictly prohibited by the governing documentsPer Schedule Bof the CC&R’s.? • And they were using un-licensed contractors on their projects, doing major work to the building.? ?" This was a huge concern due to the liability of all owners and a possibility of unassignable damage caused by unlicensed contractorsThis was really a big problem.? When we brought these up to the board, they became very defensive and upsetAnd informed us they were doing things correctly, when we informed them we had to do things right they became even more upsetThe board was very hostile towards us at this meetingWe were also informed at this meeting that the current treasurer would let bills and invoices go past due because the COA account did not have enough money to pay their current expenses and the juggled invoices from month to monthThey directed us to cut costs at every opportunity? We informed them that this is not a good business practice and they should be budgeting for all expenses.? We informed the board “we have to do things right or we can’t do them at all.” this caused problems and they did not want us to do anything that cost money?"even necessary functions.? In-fact after we mailed out notices to the owners, the board got very angry and said never to mail anything because they only want to post notices on doors to save on postageThis was in our opinion not good as we could not be sure that owners received the proper documentationThis was a very small association but we always want to ensure everyone gets notified properly.? When we were delivered the documents for the COA by the board, it was completely disorganized, we were left with a pile of papers given to us in a shoe box, and there was no order or priority to anythingWe asked for a breakdown of expenses and were told by the past treasurer it was in the boxWe began sorting and organizing all of the files and putting them into digital formatAfter we cleaned things up we changed all of the addresses for the utilities, and because this takes three ?" four weeks to process (completely on the utility’s business side of things) we asked the board to forward any notices they received so that we could pay themThe first round of payments made to all utilities were paid very close to the due date, but nothing was ever turned offWe had very nicely explained that initially it takes a few weeks for the address to change correctly go through and utility companies to properly update their recordsEvery time the treasurer received a notice during that initial period, she was sure something got missed, but each and every time we sent her the statement from the bank showing that all bills had been paid? We went through this seven or eight timesThe housekeeper was paid on time and she was just not used to seeing a bank check instead of a handwritten check, I emailed the board the verification from the bank showing payment to the housekeeper.? Regarding the attorney fees, they had legal questions around a building that was being completed next door to them, they wanted to ensure that their property was not being used by the neighboring propertyWe informed them we would have a Real Estate attorney look into this and get back to themOn 2/18/ [redacted] the board president said in email “Thanks for getting with the attorney and informing us at PH.” The President and board clearly knew what they were doing and whyBut the truth behind the matter is that the opposing council for the property next door had said they would reimburse all legal fees, and when we had separated from the COA, the opposing council for the neighboring had not yet reimbursed the COAThe COA was not upset about the attorney being hired on their behalf with their approval, but they were upset with the neighboring property not reimbursing themWe were diligently working on this before we separated ways.? Regarding the Landscape contract, we were adamantly charged with the task of cutting costsWe got three bid for landscaping and we met with the President [redacted] on March 10th at pmShe was present with her house partner ***We discussed the costs of the landscaping and she approved the change in Landscapers and we noted the record in our filesAnd made the changeThis was approved by the President [redacted] per Article V Contracts, Loans, Checks, and Deposits of the By-laws.? Contracts ?" The board may authorize any officer or officers, agent or agents, to enter into any contract or execute and deliver any instrument in the name of, and on behalf of, the corporation, and such authority may be general or confined to a specific instance.? [redacted] the president was in charge of contracts and she approved this on March 10th at the pm meeting? In regards to the financials, they were standard financialsThe problem was the board could not understand how to read them, as they had produced them differently in the past [redacted] was using their QuickBooks in a very unconventional way--rather than using the supplied customer and vendor functions they were only using journal entries to record financial activity? Our team used QuickBooks for years and have never seen it done this way? This further complicated our ability to provide the nonstandard reports the board was requestingWe spoke with the treasurer and board and developed a 100% custom financial report that was created just for them to review so they could understand, this took several additional hours each month as it was out of the everyday accounting functions, but we provided it for them because we really wanted to help them out.? Dave does not own Puget Sound Condo GroupThat is completely incorrectDave is a W-employee and is a property managerThere are no other companies under the Puget Sound Condo Group UmbrellaPuget Sound Condo Group uses vendors to do work for services required.? We did hire a new bookkeeper while we were managing the COA, and they did not seem to mind the change at the time, we explained that in business sometimes there are changes and we work to make them as seamless as possible.? The board had some items they wished to discuss and they wanted to call a board meetingAt that meeting nothing was ever discussed about them being unhappy with services everIn the complaint they state “we attempted to contact Puget Sound Condo Group when each deficiency became apparent in order to resolve these issues” But that was never ever brought up onceThe issues they had were with not wanting to do a Reserve Study, they wanted to use the cheapest un-licensed contractors, and they wanted to cut corners and do things that were not right and in some cases not legal.? Here is a list from the agenda provided by the board for the meeting on or about the 11th of June at 2:pm? It does not say anything about any issues? 1) ? Meeting item from client - PH actual invoices that are outstanding (any and all)PSCG RESPONSE -None were outstanding all were paidThe board was happy with this.? ? (2) ? Meeting item from client - Resolve outstanding $refund of easement/legal fee and, following several Board requests, I would like to leave our meeting Wednesday with the refund receipt and our COA copy ? ? ? ? of finalized signed easement document.? ? ? ? ? PSCG RESPONSE -The easement document the lawyer prepared was taken care of by the lawyerThe monies of $was to be reimbursed by opposing council and we reached out to them againOur ? ? ? ? agreement ended before we were able to collect on thisThe board was happy with this.? ? (3) Meeting item from client - Please make outstanding reserve deposits before Wednesday, bring receipts? May and June deposits are not showing.? ? ? ? PSCG RESPONSE - This was done, there reserve account was in a different bank and we manually mailed them checks to deposit, this was taken care of and we provided the deposit receipts from the bankThe ? ? ? ? ? ? ? ? board was happy with this.? ? (4) Meeting item from client - Despite several requests, the board has not received written copies of Unit # [redacted] late fees, NSF charges and catwritten agreement payment planI need copies at our ? ? ? ? meeting? ? ? ? PSCG RESPONSE - This plan was emailed 5/7/15, 6/4/15, & 6/5/We also provided a hard copy of the payment plan, the board apologized for missing this three timesThe board was happy when they left the ? ? ? meeting and everything was taken care of the entire meeting lasted about minutes as there were only four items to discussIt was a good meeting.? ? Once the relationship had ended we completed our remaining workWe received a letter from [redacted] on July 25th asking for landscape monies back for services not completedShe has said we did not ? ? ? ? ? ? ? ? respond but in fact we had sent her an email on July And here is what we responded.? Hello,? I received a copy of your letter regarding landscaping.? You sent a termination letter dated June 16th.? [redacted] owed landscaping for the month of June.? And the prorated amount of the July service.? You were invoiced to July 16th.? The landscaping contract was specific that days written notice would be needed to cancel the contractdays’ notice was provided on June 16th and the property was serviced until July 16th? We believe that we did an excellent Job for PH Condo’sWe are very sorry that they were not happyWe did everything in our power to please them but at the end of the day they just did not want to do things right, they wanted to do things wrong and when we discussed doing things right and following the governing documents they decided to end the relationshipIt was really too bad because we could have really helped their COAWe love helping people and would love to help themWe really wish them the best and would be happy to help them in the future.? PSCG Ownership.?

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] We did receive the correct lid, however, it was not delivered in September as stated by Septic Solutions It was delivered on October 13th, after another call to the business on October 12th.Regards, [redacted]

We have reviewed the response provided by [redacted] HOAWe greatly appreciate them taking the time to provide their responsePlease post this as our responseAnd let it be known, that this complaint was not made in regards to PSCG’s management but it was made based on a landscaping invoice that was paid out to the landscaper who provided the services.? [redacted] interviewed PSCG for the property management position because they were having trouble running their self-managed HOAAs we had stated earlier, they had also tried using a professional management company several years earlier and that had not worked out for them eitherOur management of [redacted] was very goodIt can be very difficult when the board wants to run an association and cut corners and do things wrongWe really tried hard to educate the board and to provide them with the expertise they needBut is needs to be noted that this entire complaint is on landscaping not management, and PSCG has nothing to do with the landscaping.? PSCG paid all bills and set up all accounts in accordance with good and standard management practicesPSCG also had to upload and sift through a shoe box full of disorganized financial papersWe were not provided with substantial financial materialWe did a very good job of rebuilding what we were given.? David did not recommend a flat rate for the dues increaseThat did not happen, what did happen was the Board asked if they could do a flat rate increase and our response was we need to look into what the governing documents allowThe board had then said they had already approved a flat rate increase at their last board meetingWe informed the board that we needed sufficient time to review the governing documents before an answer could be providedThis can be confirmed by the third party attorney [redacted] ? Additionally after reviewing the meeting minutes from January 28, provided by [redacted] board member at [redacted] it is very clear that the statement made by The President [redacted] was completely and untruthfulThe minutes read ?"? From the January 28th, HOA meeting (this meeting that was held BEFORE PSCG was hired).? “The Budget was approved as presented in Scenario with a dues increase of $[redacted] a month across the board effective March 1, “As you can see from [redacted] ***s own meeting minutes that they approved this before PSCG was even hiredThis is not right, it is not fair that [redacted] misrepresents facts on such a consistent basis.? The contract for property management services was entered into on January 31st three days after they made their decision about a flat rate dues increaseThe meeting minutes from the January 28th HOA meeting go on to say*After the annual homeowner’s meeting, Puget Sound Condo Group was consulted and it was determined that we need to assess the dues increase based upon percentage of ownership? They have mailed their introduction letter with dues increase notice to all homeowners.As you can see from this statement in their approved meeting minutes everything that The President [redacted] said was not trueIt clearly says they consulted PSCG and we gave them the correct dues increase as the increase must be based upon percentage of ownershipAgain this is PSCG working to do things right and the board misrepresenting the truthDave did a very good job here and directed the board correctly.Regarding the notices of utilities and invoices, as soon as we received any invoices they were paidDeposits were made as checks were receivedWe did a very good job of paying all invoicesWhat the board did not understand was that we paid their invoices with the banks bill pay system, and that invoices take seven to ten days for payments to post, additionally it takes the utility company’s three to four weeks to transfer the billing address to the new PSCG account information from the old [redacted] account.? [redacted] dues were collected as payments were made to usWe send out the invoices for the dues amounts to each ownerOnce the owners receive the invoices they send in their paymentsWe then process their payments and deposit them into the [redacted] accountThis is very straight forward there is no way we didn’t collect dues because the owners send them in on their own!? Because of the way [redacted] had been choosing to pay and not pay vendors for work done, one in particular, (an elevator company we will not mention their name), they were holding their invoices because they did not have the funds to pay them, so that invoice was late because [redacted] was not paying it [redacted] was not straight forward when it came to invoicesWe told them they needed to do things right and this did not make the board happyThey just did not want to do things the right wayThis is why they hired a professional management company because they could not agree and do things rightThey did not treat us fair either, just like the management company years before us.? Regarding the financial reportsWe have been providing a standard report for all of our associations and it has always been the sameThere has never been a problem with itAnd all reports generated come from QuickBooks, we do not generate reports in excel, unless a down load is requestedAdditionally in [redacted] ***s response and I quote “ [redacted] officers had provided PSCG with our own standard quarterly financial reports from the prior year.”? This statement clearly confirms that they were requesting custom reportsThey were not using QuickBooks correctlyOur team of accounting professionals is very very goodAnd has never had a problem with financial reportsThe real problem was the board could not understand how to read financial reports, as they had produced them differently in the past [redacted] was using their QuickBooks in a very unconventional way--rather than using the supplied customer and vendor functions they were only using journal entries to record financial activity? Our team has used QuickBooks for years and have never seen it done this way? This further complicated our ability to provide the nonstandard reports the board was requestingWe spoke with the treasurer and board and developed a 100% custom financial report that was created just for them to review so they could understand, this took several additional hours each month as it was out of the everyday accounting functions, but we provided it for them because we really wanted to help them out.? The next statement is extremely alarming to us as a management company and is one of the reasons the board was not happyIn [redacted] (The President) response she states the following.? “For the record, [redacted] HOA never uses unlicensed contractors for major jobs.”What she (The President) is saying is that they use licensed contractors for major projects, but for minor projects they use unlicensed contractorsThis is exactly what they do at [redacted] ***, they don’t want to do things right they don’t have a high standard and they play games with wordsThings would be fine if they said “we only use licensed contractors” but they know they do notAnd that is so wrong, it is horrible, it puts everyone in the HOA at risk of law suits and damagesIt is not goodInstead of just telling the truth they bend the truth, they don’t do things right.? Additionally? • They were not doing Reserve Studies as requiredRCW ?" they have significant assets and they did not have a hardship.? • They were not having a yearly audit done by an outside third party CPARCW ?" I was told meeting minutes voting this down were not available? This was a huge huge RED FLAG.? They chose not to answer this as they fully know they are in the wrong.? Dave represents PSCG as a Senior Property ManagerWe have conducted a full audit of his work and found everything in orderDave has done a great job for PSCG and is a very good managerHe met with The President [redacted] on March 10th at pm and she approved the change in landscape vendors as she has fully authority to do as listed in [redacted] ***s governing documents as the authorized officer? Contracts ?" The board may authorize any officer or officers, agent or agents, to enter into any contract or execute and deliver any instrument in the name of, and on behalf of, the corporation, and such authority may be general or confined to a specific instance.? We have reviewed Dave’s notes from the meeting and she did authorize the change as PSCG was charged with the task of reducing the budget in all areasThe rest of the board may not have been pleased and she may be back peddling on what she committed to but we have reviewed the notes.? In addition to this we currently have a copy of the meeting minutes from April 22nd Item number ? States “The landscaper contract was changed, and questioned the scope and frequency of their service as the previous landscaping service came every weekThe goal it to save money”? Based on these meeting minutes provided in email by [redacted] Board member for the [redacted] HOAThey fully agreed to the change in landscape providers and knew full well that they were making the change to save money, they statement at the end “The goal is to save money” is exactly in line with what the board had instructed us to do from day one.Additionally when the contract was signed PSCG was very clear that they work with affiliate companiesOn page two under AAdminister / Monitor Contracts: it clearly states that? “General Contracting services can be offered through one of our affiliate companies.”? It also states that? "PSCG is not responsible for performance of any contractors work.”It also states that? “All contracts and orders shall be made in the name of the association.”? Under section C it also states that? “Each vendor will act as a contractor for the association, and not as an associate of the Agent.”This information was all very detailed in the PSCG property management contract signed by the board of directors president [redacted] ( [redacted] ) on January 31st The contract for landscaping is not in the name of PSCG and has nothing to do with PSCG as stated abovePSCG does not owe any refund for landscaping servicesPSCG has no obligation to the landscaping, and as you can see from the meeting minutes provided the landscaping change was approved by the board of directorsThis claim should be removed immediately from PSCG as it has no bearing on the work provided by PSCGThe board was in full control of every decision made? In reviewing Dave’s emails and correspondence with the board of directors he never projects himself as an owner, he only projects himself as a Senior Property ManagerWe thoroughly searched all his correspondence with every account he works on and found no such referenceThis is another attempt from The President [redacted] to distort the facts and make things upHere is a copy of his signature line from the first email Dave sent ***Very Truly Yours,? Dave W?" Senior Property ManagerPuget Sound Condo GroupExcellence in condo managementNothing in that email signature represents ownership of any kind, or could be misconstrued as such? In regards to other business that may be owned by James and Alice those are not in question here and successful business owners typically have more than one business investmentPSCG is PSCG alone and by itselfA similar comparison would be [redacted] and Pi [redacted] ?" while owned by [redacted] , they operate independently of one another.? Again the landscaping as you can see above was approved in the April 22nd meeting minutes by the [redacted] Board of directorsThe landscape contract signed on behalf of the board of directors at the approval of [redacted] President of the HOA clearly states that thirty days written notice must be provided for terminationAdditionally there has not been one complaint listed against the landscape services provided, it seems this termination stems solely from a vindictive termination of servicesI am sure now that we have mentioned that no complaints regarding landscaping have been made, the [redacted] board of directors will fabricate some complaints, but in their initial complaint and the response there was not one just reason or cause to even terminate the landscape agreementIn closing, we appreciate the opportunity we had to work with [redacted] ***, they do desperately need professional assistance, and we would be happy to help them get themselves on trackWe feel no ill will and only wish them the bestIt is really not fair and too bad they did not want to do things rightWe love to help people and really wish we could have helped [redacted] HOA.? Sincerely,? Puget Sound Condo Group Management.? ?

10/31/Donald J*** informed Revdex.com that the work has been completed and the issue is resolved

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an
agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have reviewed the response provided by *** *** HOAWe greatly appreciate them taking the time to provide their responsePlease post this as our responseAnd let it be known, that this complaint was not made in regards to PSCG’s management but it was made based on a landscaping invoice that was paid out to the landscaper who provided the services.? *** *** interviewed PSCG for the property management position because they were having trouble running their self-managed HOAAs we had stated earlier, they had also tried using a professional management company several years earlier and that had not worked out for them eitherOur management of *** *** was very goodIt can be very difficult when the board wants to run an association and cut corners and do things wrongWe really tried hard to educate the board and to provide them with the expertise they needBut is needs to be noted that this entire complaint is on landscaping not management, and PSCG has nothing to do with the landscaping.? PSCG paid all bills and set up all accounts in accordance with good and standard management practicesPSCG also had to upload and sift through a shoe box full of disorganized financial papersWe were not provided with substantial financial materialWe did a very good job of rebuilding what we were given.? David did not recommend a flat rate for the dues increaseThat did not happen, what did happen was the Board asked if they could do a flat rate increase and our response was we need to look into what the governing documents allowThe board had then said they had already approved a flat rate increase at their last board meetingWe informed the board that we needed sufficient time to review the governing documents before an answer could be providedThis can be confirmed by the third party attorney ** ***? Additionally after reviewing the meeting minutes from January 28, provided by *** *** board member at *** *** it is very clear that the statement made by The President *** *** was completely and untruthfulThe minutes read ??"? From the January 28th, HOA meeting (this meeting that was held BEFORE PSCG was hired).? “The Budget was approved as presented in Scenario with a dues increase of $50.00* a month across the board effective March 1, “As you can see from *** ***s own meeting minutes that they approved this before PSCG was even hiredThis is not right, it is not fair that *** *** misrepresents facts on such a consistent basis.? The contract for property management services was entered into on January 31st three days after they made their decision about a flat rate dues increaseThe meeting minutes from the January 28th HOA meeting go on to say*After the annual homeowner’s meeting, Puget Sound Condo Group was consulted and it was determined that we need to assess the dues increase based upon percentage of ownership? They have mailed their introduction letter with dues increase notice to all homeowners.As you can see from this statement in their approved meeting minutes everything that The President *** *** said was not trueIt clearly says they consulted PSCG and we gave them the correct dues increase as the increase must be based upon percentage of ownershipAgain this is PSCG working to do things right and the board misrepresenting the truthDave did a very good job here and directed the board correctly.Regarding the notices of utilities and invoices, as soon as we received any invoices they were paidDeposits were made as checks were receivedWe did a very good job of paying all invoicesWhat the board did not understand was that we paid their invoices with the banks bill pay system, and that invoices take seven to ten days for payments to post, additionally it takes the utility company’s three to four weeks to transfer the billing address to the new PSCG account information from the old *** *** account.? *** *** dues were collected as payments were made to usWe send out the invoices for the dues amounts to each ownerOnce the owners receive the invoices they send in their paymentsWe then process their payments and deposit them into the *** *** accountThis is very straight forward there is no way we didn’t collect dues because the owners send them in on their own!? Because of the way *** *** had been choosing to pay and not pay vendors for work done, one in particular, (an elevator company we will not mention their name), they were holding their invoices because they did not have the funds to pay them, so that invoice was late because *** *** was not paying it*** *** was not straight forward when it came to invoicesWe told them they needed to do things right and this did not make the board happyThey just did not want to do things the right wayThis is why they hired a professional management company because they could not agree and do things rightThey did not treat us fair either, just like the management company years before us.? Regarding the financial reportsWe have been providing a standard report for all of our associations and it has always been the sameThere has never been a problem with itAnd all reports generated come from QuickBooks, we do not generate reports in excel, unless a down load is requestedAdditionally in *** ***s response and I quote “*** *** officers had provided PSCG with our own standard quarterly financial reports from the prior year.”? This statement clearly confirms that they were requesting custom reportsThey were not using QuickBooks correctlyOur team of accounting professionals is very very goodAnd has never had a problem with financial reportsThe real problem was the board could not understand how to read financial reports, as they had produced them differently in the past*** *** was using their QuickBooks in a very unconventional way--rather than using the supplied customer and vendor functions they were only using journal entries to record financial activity? Our team has used QuickBooks for years and have never seen it done this way? This further complicated our ability to provide the nonstandard reports the board was requestingWe spoke with the treasurer and board and developed a 100% custom financial report that was created just for them to review so they could understand, this took several additional hours each month as it was out of the everyday accounting functions, but we provided it for them because we really wanted to help them out.? The next statement is extremely alarming to us as a management company and is one of the reasons the board was not happyIn *** *** (The President) response she states the following.? “For the record, *** *** HOA never uses unlicensed contractors for major jobs.”What she (The President) is saying is that they use licensed contractors for major projects, but for minor projects they use unlicensed contractorsThis is exactly what they do at *** ***, they don’t want to do things right they don’t have a high standard and they play games with wordsThings would be fine if they said “we only use licensed contractors” but they know they do notAnd that is so wrong, it is horrible, it puts everyone in the HOA at risk of law suits and damagesIt is not goodInstead of just telling the truth they bend the truth, they don’t do things right.? Additionally? • They were not doing Reserve Studies as requiredRCW ??" they have significant assets and they did not have a hardship.? • They were not having a yearly audit done by an outside third party CPARCW ??" I was told meeting minutes voting this down were not available? This was a huge huge RED FLAG.? They chose not to answer this as they fully know they are in the wrong.? Dave represents PSCG as a Senior Property ManagerWe have conducted a full audit of his work and found everything in orderDave has done a great job for PSCG and is a very good managerHe met with The President *** *** on March 10th at pm and she approved the change in landscape vendors as she has fully authority to do as listed in *** ***s governing documents as the authorized officer? Contracts ??" The board may authorize any officer or officers, agent or agents, to enter into any contract or execute and deliver any instrument in the name of, and on behalf of, the corporation, and such authority may be general or confined to a specific instance.? We have reviewed Dave’s notes from the meeting and she did authorize the change as PSCG was charged with the task of reducing the budget in all areasThe rest of the board may not have been pleased and she may be back peddling on what she committed to but we have reviewed the notes.? In addition to this we currently have a copy of the meeting minutes from April 22nd Item number ? States “The landscaper contract was changed, and questioned the scope and frequency of their service as the previous landscaping service came every weekThe goal it to save money”? Based on these meeting minutes provided in email by *** *** Board member for the *** *** HOAThey fully agreed to the change in landscape providers and knew full well that they were making the change to save money, they statement at the end “The goal is to save money” is exactly in line with what the board had instructed us to do from day one.Additionally when the contract was signed PSCG was very clear that they work with affiliate companiesOn page two under AAdminister / Monitor Contracts: it clearly states that? “General Contracting services can be offered through one of our affiliate companies.”? It also states that? "PSCG is not responsible for performance of any contractors work.”It also states that? “All contracts and orders shall be made in the name of the association.”? Under section C it also states that? “Each vendor will act as a contractor for the association, and not as an associate of the Agent.”This information was all very detailed in the PSCG property management contract signed by the board of directors president *** ** *** (*** ***) on January 31st The contract for landscaping is not in the name of PSCG and has nothing to do with PSCG as stated abovePSCG does not owe any refund for landscaping servicesPSCG has no obligation to the landscaping, and as you can see from the meeting minutes provided the landscaping change was approved by the board of directorsThis claim should be removed immediately from PSCG as it has no bearing on the work provided by PSCGThe board was in full control of every decision made? In reviewing Dave’s emails and correspondence with the board of directors he never projects himself as an owner, he only projects himself as a Senior Property ManagerWe thoroughly searched all his correspondence with every account he works on and found no such referenceThis is another attempt from The President *** *** to distort the facts and make things upHere is a copy of his signature line from the first email Dave sent ***Very Truly Yours,? Dave W??" Senior Property ManagerPuget Sound Condo GroupExcellence in condo managementNothing in that email signature represents ownership of any kind, or could be misconstrued as such? In regards to other business that may be owned by James and Alice those are not in question here and successful business owners typically have more than one business investmentPSCG is PSCG alone and by itselfA similar comparison would be *** *** and Pi*** *** ??" while owned by *** ***, they operate independently of one another.? Again the landscaping as you can see above was approved in the April 22nd meeting minutes by the *** *** Board of directorsThe landscape contract signed on behalf of the board of directors at the approval of *** *** President of the HOA clearly states that thirty days written notice must be provided for terminationAdditionally there has not been one complaint listed against the landscape services provided, it seems this termination stems solely from a vindictive termination of servicesI am sure now that we have mentioned that no complaints regarding landscaping have been made, the *** *** board of directors will fabricate some complaints, but in their initial complaint and the response there was not one just reason or cause to even terminate the landscape agreementIn closing, we appreciate the opportunity we had to work with *** ***, they do desperately need professional assistance, and we would be happy to help them get themselves on trackWe feel no ill will and only wish them the bestIt is really not fair and too bad they did not want to do things rightWe love to help people and really wish we could have helped *** *** HOA.? Sincerely,? Puget Sound Condo Group Management.? ?

10/23/17 Revdex.com spoke with Donald J[redacted]. They delivered a lid, was the wrong lid. The correct lid was delivered during the month September. The business considers this matter resolved.

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  We did receive the correct lid, however, it was not delivered in September as stated by Septic Solutions.  It was delivered on October 13th, after another call to the business on October 12th.Regards,
[redacted]