Guarantee Cellular

The customer did not receive a refund in time since they disputed the charge with their credit card and when we got the dispute (among others) we provided tracking information of the item being delivered and paypal (who handled the transaction) decided the dispute in our favorI've contacted PayPal to sort this out and processed a full refund fro the customer and the transaction ID on PayPal is [redacted] I apologize for the inconvenience we have caused you

Customer lives in China - and purchased a refurbished phoneOur return policy states: Returns and exchanges are accepted only for items purchased from Guarantee Cellular in accordance with the conditions set forth hereinFor Canada or other international returns, the shipping costs as well as the import duties and fees required for return shipping will not be refundedInternational orders will also be subject to the conditions as stated above.We offered the customer to ship the phone back to us for a full refund, but customer refusesAdditionally, as a courtesy, we offered customer a chance to keep the phone with a reduction of 5% discount on their charge, however customer refused this as wellWe are, and continue to be in touch with customer to resolve the issue however, we must adhere to our return policy regarding overseas shipments

The customer did not receive a refund in time since they disputed the charge with their credit card and when we got the dispute (among others) we provided tracking information of the item being delivered and paypal (who handled the transaction) decided the dispute in our favorI've contacted
PayPal to sort this out and processed a full refund fro the customer and the transaction ID on PayPal is *** I apologize for the inconvenience we have caused you

Customer lives in China - and purchased a refurbished phone. Our return policy states: Returns and exchanges are accepted only for items purchased from Guarantee Cellular in accordance with the conditions set forth herein. For Canada or other international returns, the shipping costs as well as...

the import duties and fees required for return shipping will not be refunded. International orders will also be subject to the conditions as stated above.We offered the customer to ship the phone back to us for a full refund, but customer refuses. Additionally, as a courtesy, we offered customer a chance to keep the phone with a reduction of 5% discount on their charge, however customer refused this as well. We are, and continue to be in touch with customer to resolve the issue however, we must adhere to our return policy regarding overseas shipments.