Guarantee Escrow

Revdex.comBeacon BlvdWest Sacramento, CA Complaint # [redacted] Dear Mr [redacted] ,Our customer in the above referenced complaint has repeatedlyinsisted that there is an “original order dated back to December 2014” that sheseeks to submit to her insurance company for reimbursementSince there was NO order in 2014, we are unable to comply with herrequestPlease note that an inquiry does not constitute on order,as an order must contain all the necessary medical documentation required froman ordering physician to obtain any piece of equipmentIn December we provided a phone quote as to the price of thechair the customer requestedThere were NO codes and NO reimbursable medicalqualifiers associated to this quoteIt was only eligible to beacted upon as a cash purchase.There is also an apparent misunderstanding in the customer’sstatement pertaining to our “looking fora form requiring time and money” as thereis NO form that exists that would allow her to bill for her wheelchairpurchase (which occurred in January 2015)Repeated requests were madefor a sales receipt which we have complied withAdditionally, there were no rude or dismissive comments madeby our staff as alleged.There is a very strict and exacting process to obtaininsurance reimbursement for medical equipmentWhen it is not followed, and inthis case the customer agreed to not follow it, there isabsolutely nothing that we or any medical equipment provider can do to changethatThe original sales slip signed by our customer states “I agree that the item(s) provided above are not an insurancecovered claimMobility Plus of CAwill not bill insurance or accept a lowerpayment.”After at least teninsistent requests from this customer, I must respectfully request that NO further requests are forthcoming forus to produce an original order dated December 2014, as none exists Sincerely, [redacted] ***