Guaranteed Gutters

The building I live in has an underground draining system and the gutters needed to be inspected since live in the Garden Unit. Guaranteed Gutters came out shortly after and completed a cleaning as well as took photos of problem areas that were noticed. Soon after a call from Tim, they returned to complete the repairs as well as referred my landlord to another company that assisted with some metal work needed and was spotted during their free gutter inspection. We pretty much got a free house inspection plus the gutters maintenance. Not bad if you ask me.

I left Phone call and email to schedule a cleaning, A lady talked to me and I gave her the information and told her that I was almost his first customer many years ago. I told her what I needed done and that it was a 2 story house and got a quote from her. I said ok to the quote. got called back the next day to check that they had my correct phone number so I could be talked to by the owner. Another day went by and he called saying she really didn't know my house situation and had to charge more. I agreed and told him I had a doctor appointment in the early morning and would be home by noon. He said he would come in the afternoon about 1.pm. I was home at 11 and waited until after five and no one called or showed up I did call him at about 3 pm and again about 4:30 and left messages. Finally he called after 5 pm and said he wasn't sure how long I would be at the doctor and was finishing up a job and would be over the next morning. I told him to just cancel the job. I refuse to be treated that way it's not good business practice I was home from 11 am until 5 pm and they didn't have the courtesy to at least call me! This rating is for service not quality of work which has been good in the past