Guaranteed Motor Cars

Initial Business Response / [redacted] (1000, 8, 2017/12/22) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: ***@parishouseofbridal.com Hello, Miss [redacted] purchased a brand new Kitty Chen designer dress off of the rackShe put $down on 06/21/and scheduled an appointment on 06/23/for her first fitting and then paid her balance of $She was supposed to come back and pay the alterations but instead found and provided us with a website that had this counterfeit dress at a drastically reduced price (under cost)We looked into this for the Bride by calling the designer and asking if they would provide some kind of discount as the price online was under cost of the dressAttached is a copy of the letter they sentThe letter states that they can't confirm the authenticity of the advertised dress and that the site is NOT an authorized dealer and the dress was not purchased from the designerWe cannot match a price or issue a discount if not approved due to the fact that we have a contract with the designerWe can not sell any product under MSRP or we would have our account closedWe have been in contact with Miss [redacted] and explained everything to herWe understand her frustration but it should not be with us but with the counterfeit site that is misrepresenting the productIf Miss [redacted] wants another size ordered we have no problem ordering her another sizeHowever, please let it be noted that most formals will need alterations that are an additional costOur alterations department is separate from us but we have asked them for a discount and they will extend one to the bride We want to make this an easy experience for the bridePlease inform the bride to contact us directly and we could make arrangements to measure her and see if another size would work better for her Thank you, Rene'e Paris House of Bridal Initial Consumer Rebuttal / [redacted] (3000, 10, 2017/12/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I attempted to get a refund the next day on 6/22/because I had already found the same dress not realizing it at the time of purchaseThe bridal shop I found the discounted dress on it 100% authentic they just buy samples and resell themI understood that the chances of receiving a refund was slim to none but I did think Paris House of Bridal would attempt to price matchI paid the dress off out of respect to uphold my end of a contract and go to my first fitting at that time management had yet to respond to my numerous messages and I was unsure of the outcome of my requests so no alterations were performedI was then told that instead of receiving a discount on the dress I would receive one on alterations but this also was not followed through by Paris House of Bridal so no alterations were ever done on the dressConsidering every other bridal shop I've been too from Chicago to Valparaiso this is the ONLY one that refuses to discount a "sample" gown off the rack I've left messages at the shop for the manager to please call me because if she refuses to appropriately discount the sample dress is like a BNWT gown ordered so I can attempt to resell the gown but have never once received a returned call

Initial Business Response /* (1000, 8, 2017/12/22) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@parishouseofbridal.com
Hello,
Miss [redacted] purchased a brand new Kitty Chen designer dress off of the rack. She put $1000.00 down on 06/21/2017 and...

scheduled an appointment on 06/23/2017 for her first fitting and then paid her balance of $765.45. She was supposed to come back and pay the alterations but instead found and provided us with a website that had this counterfeit dress at a drastically reduced price (under cost). We looked into this for the Bride by calling the designer and asking if they would provide some kind of discount as the price online was under cost of the dress. Attached is a copy of the letter they sent. The letter states that they can't confirm the authenticity of the advertised dress and that the site is NOT an authorized dealer and the dress was not purchased from the designer. We cannot match a price or issue a discount if not approved due to the fact that we have a contract with the designer. We can not sell any product under MSRP or we would have our account closed. We have been in contact with Miss [redacted] and explained everything to her. We understand her frustration but it should not be with us but with the counterfeit site that is misrepresenting the product. If Miss [redacted] wants another size ordered we have no problem ordering her another size. However, please let it be noted that most formals will need alterations that are an additional cost. Our alterations department is separate from us but we have asked them for a discount and they will extend one to the bride.
We want to make this an easy experience for the bride. Please inform the bride to contact us directly and we could make arrangements to measure her and see if another size would work better for her.
Thank you,
Rene'e
Paris House of Bridal
Initial Consumer Rebuttal /* (3000, 10, 2017/12/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I attempted to get a refund the next day on 6/22/2017 because I had already found the same dress not realizing it at the time of purchase. The bridal shop I found the discounted dress on it 100% authentic they just buy samples and resell them. I understood that the chances of receiving a refund was slim to none but I did think Paris House of Bridal would attempt to price match. I paid the dress off out of respect to uphold my end of a contract and go to my first fitting at that time management had yet to respond to my numerous messages and I was unsure of the outcome of my requests so no alterations were performed. I was then told that instead of receiving a discount on the dress I would receive one on alterations but this also was not followed through by Paris House of Bridal so no alterations were ever done on the dress. Considering every other bridal shop I've been too from Chicago to Valparaiso this is the ONLY one that refuses to discount a "sample" gown off the rack I've left messages at the shop for the manager to please call me because if she refuses to appropriately discount the sample dress is like a BNWT gown ordered so I can attempt to resell the gown but have never once received a returned call.