Dear [redacted] , In response to your letter regarding Customer Experience ID [redacted] , Highway Toll Administration followed the standard policy and procedures as laid out in the rental agreement the customer signed at the time of renting the vehicle We are a company that provides electronic toll collection services to the rental customers, which offer a fast and convenient way of paying for tolls by utilizing an in-vehicle transponder device or license plate imaging Customers are provided with a rental jacket and other handout materials that explain the service and the daily convenience fee of $3.95/rental day up to a maximum of $19.75/rental plus the toll amounts once the service is activated The service can be activated by driving through an all-electronic toll booth, one that does not accept cash, and the toll is picked up by the transponder installed inside the vehicle or by license plate imaging Once the service is activated by the customer, the credit card that is utilized to rent the vehicle will be charged within to business days after the vehicle is returned for the daily convenience fees plus the toll amounts incurred by the renter during his or her rental period We strive to provide excellent service to all of our customers and to that end, all transponders installed inside the vehicles contain a phone number which connects the customer to a live agentThat agent can answer questions about any aspect of the service and also provide itemized receipts for the charges incurred throughout the duration of the rental agreement We reached out to [redacted] , explained how the service works and tried to work out a solution with himHowever, we were unable to do so Sincerely, Amit S [redacted] Senior Vice President, Operations Highway Toll Administration, LLC [redacted] **
Dear [redacted] , In response to your letter regarding Customer Experience ID [redacted] , Highway Toll Administration followed the standard policy and procedures as laid out in the rental agreement the customer signed at the time of renting the vehicle We are a company that provides electronic toll collection services to the rental customers, which offer a fast and convenient way of paying for tolls by utilizing an in-vehicle transponder device or license plate imaging Customers are provided with a rental jacket and other handout materials that explain the service and the daily convenience fee of $3.95/rental day up to a maximum of $19.75/rental plus the toll amounts once the service is activated The service can be activated by driving through an all-electronic toll booth, one that does not accept cash, and the toll is picked up by the transponder installed inside the vehicle or by license plate imaging Once the service is activated by the customer, the credit card that is utilized to rent the vehicle will be charged within to business days after the vehicle is returned for the daily convenience fees plus the toll amounts incurred by the renter during his or her rental period We strive to provide excellent service to all of our customers and to that end, all transponders installed inside the vehicles contain a phone number which connects the customer to a live agentThat agent can answer questions about any aspect of the service and also provide itemized receipts for the charges incurred throughout the duration of the rental agreement We have reached out to [redacted] and have resolved their inquiry Sincerely, Amit S [redacted] Senior Vice President, Operations Highway Toll Administration, LLC Phone - ###-###-#### Fax: ###-###-#### Email: [redacted] Website: [redacted] Tell us why here
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I never recieved the credit for $I checked my bank statement In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Good Afternoon,Please be advised that the $convenience fee to use the transponder does not include tolls.The convenience fee covers administrative cost only.I acknowledged that you did pay for a Toll Pass at the time of the rental, this is why I waived the convenience fee that you were billed on the invoice.Toll fees can range from $to as low as $so there would be no way for us to predict where and how many tolls you could incur.Tolls are billed after you return the vehicle and the local tolling agency notifies us of any tolls.I understand that this was not fully explained to you at the time you were offered the service, as a courtesy we have waived the full invoice.Should you require any additional information please let me know.Best Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: ID [redacted] this company had promised to resolve the concern by getting me a refund for the entire amount charged wrongly to my credit card within 7-daysI have still not received the credit till today[Original complaint premise is this : HTA wrongly reported and charged [redacted] Rent a car for toll due by me (at an exit I was not even present) >> [redacted] in turn charged me the toll $plus a service charge of $>> [redacted] kept saying talk to HTA as "HTA charged [redacted] ">> HTA kept saying "We did'nt charge your card, so we cannot refundtalk to [redacted] ">HTA did not furnish proof of my presence at the exitRefund of the entire amount of $wrongly charged to me(In my previous complaint I requested the refund of $only as I didnt care about the changeNow I want the whole $back.) [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business acknowledged that I paid for the daily toll pass which covered tolls during my stayThe business then stated that the tolls were based on pictures of the license plate; and that the transponder didn't recordThis appears to be an attempt to charge people multiple times for tolls that were already paid and they offer no proof that the transponder didn't workSince I paid for atoll pass I shouldn't owe any chargesIf the transponder in the rental car was not working, then they need to work with the rental car company to resolve this issue.These charges are not valid and are not my responsibility In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] Dear [redacted] , Below is the response to your letter regarding Customer Experience ID [redacted] [redacted] had received a citation letter directly from Enterprise and not from Highway Toll Administration We have reached out to Enterprise on behalf of [redacted] and was advised that [redacted] will receive a full credit for the citation back in the original form of payment Sincerely, Amit S [redacted] Senior Vice President, Operations Highway Toll Administration, LLC Phone - ###-###-#### Fax: ###-###-#### [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:Monday, May **, 7:PMI am contacting you in response to my recent complaint ( [redacted] ) against the Highway Toll Administration, LLCThe matter is not resolved -- because of work and the time zone difference, I have been unable to successfully connect to their customer service representativeI left a message today with HTALLC Customer Service rep [redacted] , at ###-###-####I respectfully submit that I do not see this matter closed until I receive satisfactory confirmation from HTALLCThank you for your support.Sincerely, [redacted]
Thank you for taking the time to contact E-Toll, it is always a pleasure to serve you.I was unable to locate any information in our system related to the customer information provided.I am sorry for any inconvenience this may have causedIf you are able to provide the name of the renter and/or a rental agreement or contract number I may be able to locate the information.Please be advised that SRis a cashless toll road, what this means is on cashless toll roads there is no area to pay by cash, all toll booths have been removedInstead, there is an overhead gantry which scans the vehicle as you pass underneath, and charges the accountregistered to the vehicleInformation regarding E-toll services can be found on your rental jacket under collectionsSincerely, [redacted]
Dear [redacted] , In response to your letter regarding Customer Experience ID [redacted] , Highway Toll Administration followed the standard policy and procedures as laid out in the rental agreement the customer signed at the time of renting the vehicle We are a company that provides electronic toll collection services to the rental customers, which offer a fast and convenient way of paying for tolls by utilizing an in-vehicle transponder device or license plate imaging Customers are provided with a rental jacket and other handout materials that explain the service and the daily convenience fee of $3.95/rental day up to a maximum of $19.75/rental plus the toll amounts once the service is activated The service can be activated by driving through an all-electronic toll booth, one that does not accept cash, and the toll is picked up by the transponder installed inside the vehicle or by license plate imaging Once the service is activated by the customer, the credit card that is utilized to rent the vehicle will be charged (as tolls are reported to us by tolling authority) after the vehicle is returned for the daily convenience fees plus the toll amounts incurred by the renter during his or her rental period We strive to provide excellent service to all of our customers and to that end, all transponders installed inside the vehicles contain a phone number which connects the customer to a live agentThat agent can answer questions about any aspect of the service and also provide itemized receipts for the charges incurred throughout the duration of the rental agreement We have reached out to [redacted] and have resolved her inquiry Sincerely, Amit S [redacted] Senior Vice President, Operations Highway Toll Administration, LLC [redacted]
Hello,We have left a voice message for the customer to call us back.In the interim, we have asked EHI to issue this customer a full creditThe customer will see the refund on his statement in 7-business days
Hi, We have looked into this complaint and apologize to the customer for any inconvenience she has enduredWe are issuing an additional credit of $for the convenience fees the customer was billed on the serviceShe had called our offices and received a prior credit of $on June *, The $is the difference for the convenience fees she was billed.We have also reached out to the toll road and requested for images of the vehicle going through the tollsWe will provide this to the customer as soon as we receive itTo clarify, we do not have control of when the toll roads send us the toll dataWe bill the customer as soon as we receive the data from the toll roadVery rarely, there are delays in us receiving the information all together and that is why the customer got billed a few times.Highway Toll Administration
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com:Please note that the road/bridge is not a cashless toll road as the Highway Toll Authority statesThere are cash booths available for cash payment.Additionally, the local tolling agency ( [redacted] ) states that no fees should be charged if [redacted] is able to provide a violation tolling numberThis has been the case for many years where [redacted] will send the bill directly to the consumerI am glad to see this issue resolvedHowever, I am very disappointed that there is no way to opt out of the service Sincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and confirm that the business has communicated with me and processed a refund (which I am told to expect shortly) This resolution is satisfactory to me I would just like to note that my concern/complaint was not with the process of assessing tolls, but with the delay in refunding my monies after I had spoken with the business and submitted required documentation since February Sincerely, [redacted]
Dear [redacted] , In response to your letter regarding Customer Experience ID [redacted] , Highway Toll Administration followed the standard policy and procedures as laid out in the rental agreement the customer signed at the time of renting the vehicle We are a company that provides electronic toll collection services to the rental customers, which offer a fast and convenient way of paying for tolls by utilizing an in-vehicle transponder device or license plate imaging Customers are provided with a rental jacket and other handout materials that explain the service and the daily convenience fee of $3.95/rental day up to a maximum of $19.75/rental plus the toll amounts once the service is activated The service can be activated by driving through an all-electronic toll booth, one that does not accept cash, and the toll is picked up by the transponder installed inside the vehicle or by license plate imaging Once the service is activated by the customer, the credit card that is utilized to rent the vehicle will be charged within to business days after the vehicle is returned for the daily convenience fees plus the toll amounts incurred by the renter during his or her rental period We strive to provide excellent service to all of our customers and to that end, all transponders installed inside the vehicles contain a phone number which connects the customer to a live agentThat agent can answer questions about any aspect of the service and also provide itemized receipts for the charges incurred throughout the duration of the rental agreement We reached out to [redacted] , explained how the service works and tried to work out a solution with himHowever, we were unable to do so Sincerely, Amit S [redacted] Senior Vice President, Operations Highway Toll Administration, LLC [redacted] **
Dear [redacted] , In response to your letter regarding Customer Experience ID [redacted] , Highway Toll Administration followed the standard policy and procedures as laid out in the rental agreement the customer signed at the time of renting the vehicle We are a company that provides electronic toll collection services to the rental customers, which offer a fast and convenient way of paying for tolls by utilizing an in-vehicle transponder device or license plate imaging Customers are provided with a rental jacket and other handout materials that explain the service and the daily convenience fee of $3.95/rental day up to a maximum of $19.75/rental plus the toll amounts once the service is activated The service can be activated by driving through an all-electronic toll booth, one that does not accept cash, and the toll is picked up by the transponder installed inside the vehicle or by license plate imaging Once the service is activated by the customer, the credit card that is utilized to rent the vehicle will be charged within to business days after the vehicle is returned for the daily convenience fees plus the toll amounts incurred by the renter during his or her rental period We strive to provide excellent service to all of our customers and to that end, all transponders installed inside the vehicles contain a phone number which connects the customer to a live agentThat agent can answer questions about any aspect of the service and also provide itemized receipts for the charges incurred throughout the duration of the rental agreement We have reached out to [redacted] and have resolved their inquiry Sincerely, Amit S [redacted] Senior Vice President, Operations Highway Toll Administration, LLC Phone - ###-###-#### Fax: ###-###-#### Email: [redacted] Website: [redacted] Tell us why here
Hello,We have spoken with the customer and issued him a full credit which he will see on his card in 3-business days.Highway Toll Administration
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I never recieved the credit for $I checked my bank statement In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Good Afternoon,Please be advised that the $convenience fee to use the transponder does not include tolls.The convenience fee covers administrative cost only.I acknowledged that you did pay for a Toll Pass at the time of the rental, this is why I waived the convenience fee that you were billed on the invoice.Toll fees can range from $to as low as $so there would be no way for us to predict where and how many tolls you could incur.Tolls are billed after you return the vehicle and the local tolling agency notifies us of any tolls.I understand that this was not fully explained to you at the time you were offered the service, as a courtesy we have waived the full invoice.Should you require any additional information please let me know.Best Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: ID [redacted] this company had promised to resolve the concern by getting me a refund for the entire amount charged wrongly to my credit card within 7-daysI have still not received the credit till today[Original complaint premise is this : HTA wrongly reported and charged [redacted] Rent a car for toll due by me (at an exit I was not even present) >> [redacted] in turn charged me the toll $plus a service charge of $>> [redacted] kept saying talk to HTA as "HTA charged [redacted] ">> HTA kept saying "We did'nt charge your card, so we cannot refundtalk to [redacted] ">HTA did not furnish proof of my presence at the exitRefund of the entire amount of $wrongly charged to me(In my previous complaint I requested the refund of $only as I didnt care about the changeNow I want the whole $back.) [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business acknowledged that I paid for the daily toll pass which covered tolls during my stayThe business then stated that the tolls were based on pictures of the license plate; and that the transponder didn't recordThis appears to be an attempt to charge people multiple times for tolls that were already paid and they offer no proof that the transponder didn't workSince I paid for atoll pass I shouldn't owe any chargesIf the transponder in the rental car was not working, then they need to work with the rental car company to resolve this issue.These charges are not valid and are not my responsibility In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] Dear [redacted] , Below is the response to your letter regarding Customer Experience ID [redacted] [redacted] had received a citation letter directly from Enterprise and not from Highway Toll Administration We have reached out to Enterprise on behalf of [redacted] and was advised that [redacted] will receive a full credit for the citation back in the original form of payment Sincerely, Amit S [redacted] Senior Vice President, Operations Highway Toll Administration, LLC Phone - ###-###-#### Fax: ###-###-#### [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:Monday, May **, 7:PMI am contacting you in response to my recent complaint ( [redacted] ) against the Highway Toll Administration, LLCThe matter is not resolved -- because of work and the time zone difference, I have been unable to successfully connect to their customer service representativeI left a message today with HTALLC Customer Service rep [redacted] , at ###-###-####I respectfully submit that I do not see this matter closed until I receive satisfactory confirmation from HTALLCThank you for your support.Sincerely, [redacted]
Thank you for taking the time to contact E-Toll, it is always a pleasure to serve you.I was unable to locate any information in our system related to the customer information provided.I am sorry for any inconvenience this may have causedIf you are able to provide the name of the renter and/or a rental agreement or contract number I may be able to locate the information.Please be advised that SRis a cashless toll road, what this means is on cashless toll roads there is no area to pay by cash, all toll booths have been removedInstead, there is an overhead gantry which scans the vehicle as you pass underneath, and charges the accountregistered to the vehicleInformation regarding E-toll services can be found on your rental jacket under collectionsSincerely, [redacted]
Dear [redacted] , In response to your letter regarding Customer Experience ID [redacted] , Highway Toll Administration followed the standard policy and procedures as laid out in the rental agreement the customer signed at the time of renting the vehicle We are a company that provides electronic toll collection services to the rental customers, which offer a fast and convenient way of paying for tolls by utilizing an in-vehicle transponder device or license plate imaging Customers are provided with a rental jacket and other handout materials that explain the service and the daily convenience fee of $3.95/rental day up to a maximum of $19.75/rental plus the toll amounts once the service is activated The service can be activated by driving through an all-electronic toll booth, one that does not accept cash, and the toll is picked up by the transponder installed inside the vehicle or by license plate imaging Once the service is activated by the customer, the credit card that is utilized to rent the vehicle will be charged (as tolls are reported to us by tolling authority) after the vehicle is returned for the daily convenience fees plus the toll amounts incurred by the renter during his or her rental period We strive to provide excellent service to all of our customers and to that end, all transponders installed inside the vehicles contain a phone number which connects the customer to a live agentThat agent can answer questions about any aspect of the service and also provide itemized receipts for the charges incurred throughout the duration of the rental agreement We have reached out to [redacted] and have resolved her inquiry Sincerely, Amit S [redacted] Senior Vice President, Operations Highway Toll Administration, LLC [redacted]
Hello,We have left a voice message for the customer to call us back.In the interim, we have asked EHI to issue this customer a full creditThe customer will see the refund on his statement in 7-business days
Hi, We have looked into this complaint and apologize to the customer for any inconvenience she has enduredWe are issuing an additional credit of $for the convenience fees the customer was billed on the serviceShe had called our offices and received a prior credit of $on June *, The $is the difference for the convenience fees she was billed.We have also reached out to the toll road and requested for images of the vehicle going through the tollsWe will provide this to the customer as soon as we receive itTo clarify, we do not have control of when the toll roads send us the toll dataWe bill the customer as soon as we receive the data from the toll roadVery rarely, there are delays in us receiving the information all together and that is why the customer got billed a few times.Highway Toll Administration
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com:Please note that the road/bridge is not a cashless toll road as the Highway Toll Authority statesThere are cash booths available for cash payment.Additionally, the local tolling agency ( [redacted] ) states that no fees should be charged if [redacted] is able to provide a violation tolling numberThis has been the case for many years where [redacted] will send the bill directly to the consumerI am glad to see this issue resolvedHowever, I am very disappointed that there is no way to opt out of the service Sincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and confirm that the business has communicated with me and processed a refund (which I am told to expect shortly) This resolution is satisfactory to me I would just like to note that my concern/complaint was not with the process of assessing tolls, but with the delay in refunding my monies after I had spoken with the business and submitted required documentation since February Sincerely, [redacted]