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Guaranteed Quality Restoration Inc Reviews (12)

named-flow="FLOW-2">Revdex.com
*** *** ***
*** *** ** ***
Re: Case #***
Dear ***
We are in receipt of the above noted case numberHowever, there are some discrepancies in the complaint
First, the motor in question was not too small, in fact it was noted on the original work order as being a (1100/825) motorThis motor is one that the manufacturer recommends for this specific unit / system application
Secondly the information her other company provided her is also inaccurateA smaller motor would not cause a system to burn up (a larger motor would)Also If you take a look at the work order, the parts were installed with a 5-Year warrantyShe took advantage of that warranty when she called us out the second time and could have continued to do so for years if she would have needed
The original call came in as a leaking unit which was caused by clogged up lines, additionally we found that when the unit was installed it was done so with no secondary safety switch which is why the leaking occurred
In addition we were charged back $plus service charge fees since she had disputed the chargesTherefore, not only did we not collect $but we also lost money on credit merchant services as well as labor and material used to perform the services
Lastly, If you look at the original work order we were not given the opportunity to support our year warranty which is unfair to usThe client also claims to have called repeated times asking for a refundWe find that she called once asking for a call back from the Technician, we forwarded that message to the tech and never heard another word from her and so in the office we believed that her concerns was resolved
***
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The reason I scheduled this company to come out was to see if they could determine why water was leaking from the outside furnace into my house through a common wall and to have annual maintenance service on the unit. My A/C and furnace were years old and was running perfectly except for never had a problem with the furnace leakingThe technician, ***, told me that the leak was just from a possible clog pipe which was already cleared and running againI agreed to have him install a secondary shut off switch to turn off the unit before condensation got to that level if it ever clogged up again
A few minutes later *** said that that he saw motor oil residue viable on the outer housing of the fan motor and this was a sign that the motor could be going out soon. He said it was a good idea to replace the motor before it goes out as a precaution because if the fan were to stop I could be looking at having to replace the whole unit from the damage caused by not pulling the air off condenser. So, I said OK.
He replaced the fan motor and installed a secondary turn off switchI paid him $and that was that(The maintenance service which he said was included in the $was never done.)
I agree with ***’s comment that it was noted on the original work order “replace fan motor (1100/825)” (whatever that means) was never in question. I only know that he pulled out the original amp fan motor (which my air conditioning was working perfectly with) and he installed an amp fan motor and by the next day when the hot weather was it at it’s peak, my air conditioning stopped blowing cold air
I called GQ (Guaranteed Quality), and spoke with another technician who said he could come out to check it on Saturday, that maybe there was another clog and the turn off switch was doing what turning it off like it should. By Saturday the weather outside had cooled down drastically and the air was cooling the little bit needed. So I said it seemed to be working ok again. The following week the weather was hot again and the unit stopped blowing cold air again, so I called and told *** that I saw that this time I noticed the fan had stopped turning at the same time the cold air stopped blowing in the house
He came back out and after he tested the fan motor he said there’s nothing wrong with it, the problem was the air condenser was bad and the whole unit needed to be replaced. *** said he would give me a credit back of $toward a new condenser so the $2,unit would only cost me $1,but he would need another $down payment to write up the order, which I paid him in cash and got a receipt.
I still couldn’t believe that my year old AC which was working fine a week ago, now needs to be completely replaced after a new fan motor was installed. So I called GQ and asked them to postpone the appointment for installing the new condenser because I wanted to get a second opinion before I spend that much money.
I then contacted then another company for the second opinion and they came out and indicated that I did not need a new compressor. They said the original amp blade fan motor had been replaced with an amp blade fan motor and the fan motor was overheating causing it to stop turning.
They replaced the new RPM (blade) motor from Guaranteed Quality with a new RPM (blade) from the manufacturer and the air conditioner has been working great ever since. Also, this company did the maintenance and cleaning service which was paid for to Guaranteed Quality, but never done
I called GQ twice asking to speak with someone who could help me with a compliant and the first time I was told I needed to speak with *** or *** and they were both busy and one of them would call me back After days and no call back I called again and was told *** was in and he would have to call me back. I said I’ll just hold and when *** got on the phone I explained this all to him. He said he would need to talk to *** and ask him for his input and that he would call me back as soon as he contacted him. That was the last I ever heard from anybody at GQ and they still have my $down payment for the AC unit I didn’t end up needing to purchase
I would like for this company to refund my $for the down payment on new AC I didn’t buy and they can have the motor they installed backI still have it in a box and they said it was working fine
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The guys were just out, very positive and very professionalIt appears they did a thorough review of my three A/Cs and came up with several items they said needed repair or attentionI am not sure what they serviced on this service call for $per unit but they did give me a list for additional repairs

My heating system is years old and GQ people had it sanitized and cleaned in DecemberThe filter was replacedNow it works pretty wellThe final cost is $which is acceptableIf they could have given itemized costs, it would be even better

Guarantee came out and tried to charge me $700.00. They admitted they totally misdiagnosed my A/C problem. No appology. They cancelled my repair appt which they scheduled because they "were stretched too thin." No appology. They finally figured out it was a thermostat problem (and a fuse) They charged me $125.00 for the bottom of the line Honeywell thermostat (non-programable, non-lit) which costs $25.00 at [redacted].

I had Guaranteed Quality service my heating system last week. They were very efficient and professional in setting up the appointment. Their technical person, [redacted] was prompt. He was thorough in looking at my heating system. I assumed that there was something wrong with my furnace. He explained in detail that my system is hydronic and forced air combo. He adjusted the settings for improved heating. I am grateful that my system did not need replacement at this time. I had a pleasant experience with GQ and [redacted].

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The reason I scheduled this company to come out was to see if they could determine why water was leaking from the outside furnace into my house through a common wall and to have annual maintenance service on the unit.  My A/C and furnace were 5 years old and was running perfectly except for never had a problem with the furnace leaking. The technician, [redacted], told me that the leak was just from a possible clog pipe which was already cleared and running normal again. I agreed to have him install a secondary shut off switch to turn off the unit before condensation got to that level if it ever clogged up again.
A few minutes later [redacted] said that that he saw motor oil residue viable on the outer housing of the fan motor and this was a sign that the motor could be going out soon.  He said it was a good idea to replace the motor before it goes out as a precaution because if the fan were to stop I could be looking at having to replace the whole unit from the damage caused by not pulling the air off condenser.  So, I said OK. 
He replaced the fan motor and installed a secondary turn off switch. I paid him $700.00 and that was that. (The maintenance service which he said was included in the $700.00 was never done.)  
I agree with [redacted]’s comment that it was noted on the original work order “replace fan motor (1100/825)” (whatever that means) was never in question.  I only know that he pulled out the original 1100 amp fan motor (which my air conditioning was working perfectly with) and he installed an 825 amp fan motor and by the next day when the hot weather was it at it’s peak, my air conditioning stopped blowing cold air.
I called GQ (Guaranteed Quality), and spoke with another technician who said he could come out to check it on Saturday, that maybe there was another clog and the turn off switch was doing what turning it off like it should.  By Saturday the weather outside had cooled down drastically and the air was cooling the little bit needed.  So I said it seemed to be working ok again.  The following week the weather was hot again and the unit stopped blowing cold air again, so I called and told [redacted] that I saw that this time I noticed the fan had stopped turning at the same time the cold air stopped blowing in the house.
He came back out and after he tested the fan motor he said there’s nothing wrong with it, the problem was the air condenser was bad and the whole unit needed to be replaced.  [redacted] said he would give me a credit back of $700.00 toward a new condenser so the $2,300 unit would only cost me $1,600.00 but he would need another $160.00 down payment to write up the order, which I paid him in cash and got a receipt. 
I still couldn’t believe that my 5 year old AC which was working fine a week ago, now needs to be completely replaced after a new fan motor was installed.  So I called GQ and asked them to postpone the appointment for installing the new condenser because I wanted to get a second opinion before I spend that much money. 
I then contacted then another company for the second opinion and they came out and indicated that I did not need a new compressor.  They said the original 1100 amp 2 blade fan motor had been replaced with an 825 amp 3 blade fan motor and the fan motor was overheating causing it to stop turning. 
They replaced the new 825 RPM (3 blade) motor from Guaranteed Quality with a new 1100 RPM (2 blade) from the manufacturer and the air conditioner has been working great ever since.  Also, this company did the maintenance and cleaning service which was paid for to Guaranteed Quality, but never done.
I called GQ twice asking to speak with someone who could help me with a compliant and the first time I was told I needed to speak with [redacted] or [redacted] and they were both busy and one of them would call me back.  After 4 days and no call back I called again and was told [redacted] was in and he would have to call me back.  I said I’ll just hold and when [redacted] got on the phone I explained this all to him.   He said he would need to talk to [redacted] and ask him for his input and that he would call me back as soon as he contacted him.  That was the last I ever heard from anybody at GQ and they still have my $160.00 down payment for the AC unit I didn’t end up needing to purchase.
I would like for this company to refund my $160.00 for the down payment on new AC I didn’t buy and they can have the motor they installed back. I still have it in a box and they said it was working fine.
Regards,[redacted]

[redacted] - Since we did spend lots of time and parts we would like to ask if we could meet half way at $80.00 Each.[redacted]

[redacted] - Since we did spend lots of time and parts we would like to ask if we could meet half way at $80.00 Each.
[redacted]

I had a complete air conditioning unit installed including all new ducts. Proved to be energy efficient and a few minor installation issues were resolved quickly. A little over a year after installation my ducts started coming off and a person was dispatched within a day to repair. The service person told me that they had not been installed properly he explained and showed me everything and redid all the ducts, took pictures and reported to owner. This was all done at no cost to me.

Revdex.com[redacted]Re: Case #[redacted] Dear [redacted] We are in receipt of the above noted case number. However, there are some discrepancies in the complaint. First, the motor in question was not too small, in fact it was noted on the original work...

order as being a (1100/825) motor. This motor is one that the manufacturer recommends for this specific unit / system application. Secondly the information her other company provided her is also inaccurate. A smaller motor would not cause a system to burn up (a larger motor would). Also If you take a look at the work order, the parts were installed with a 5-Year warranty. She took advantage of that warranty when she called us out the second time and could have continued to do so for 5 years if she would have needed.  The original call came in as a leaking unit which was caused by clogged up lines, additionally we found that when the unit was installed it was done so with no secondary safety switch which is why the leaking occurred.  In addition we were charged back $700 plus service charge fees since she had disputed the charges. Therefore, not only did we not collect $700 but we also lost money on credit merchant services as well as labor and material used to perform the services.  Lastly, If you look at the original work order we were not given the opportunity to support our 5 year warranty which is unfair to us. The client also claims to have called repeated times asking for a refund. We find that she called once asking for a call back from the Technician, we forwarded that message to the tech and never heard another word from her and so in the office we believed that her concerns was resolved.   [redacted]

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Address: 3001 Red Hill Ave #6-107, Costa Mesa, California, United States, 92626-4534

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