Guaranteed Roofing and Home Improvement

Please have member call the number on the back of the membership card

Dear [redacted] , Thank you for contacting AAAI am so sorry to hear of your experience and for the inconvenience this has caused youAccording to our records, you spoke with a supervisor to cancel your and you were advised at that time you would receive a refund, I apologize for the delayI have submitted another request for the refund of the $paidYou can expect to receive your refund check in the next 7-business daysPlease contact me at ###-###-#### if you need further assistance Sincerely, [redacted] Resolution Specialist CIC Member Relations & Quality The Auto Club Group ###-###-#### Tell us why here

Good afternoon, We understand you never received a letter from us, we can only advised that a letter was mailed to your address on file The good news is that we are making the business decision to refund your membership dues as requested which you should receive within -business days Sincerely, [redacted] Resolution SpecialistCIC Member Relations & Quality The Auto Club Group###-###-#### option [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Contact with Ms*** was established and the incident was discussedCustomer originally called in at 5:37am and she was informed of a minute response timeminutes later Ms*** was called back and was informed that the primary service provider assigned to the area was not going to
meet the original estimated response time and alternate service was being explored but there could be an additional minute delayCustomer cancelled service request and called back at 11:53am and service was sent outApologies were made to the customer for the experience and reimbursement of the $that she paid in over mileage fees was being reimbursedA check to be mailed to customer refunding fees

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI received an email directly from the business, acknowledging misinformation, I am granted a refund in the next 8-business daysI am eagerly awaiting my refund.
Regards,
D*** ***

Good Afternoon,
We at AAA truly apologize for any miscommunication that was received regarding the AAA
Membership
Benefits. After reviewing the case, I have authorized an expedited
refund of $66.00. It will take 8-business days for the
refund to apply back to the credit card used in the transaction. We have emailed the customer with these findings. I hope this is helpful and we welcome the opportunity to do business together in the future

Good afternoon, Thank you for contacting AAAI am sorry to hear you want to cancel your membershipAAA’s cancellation policy is in our membership handbook, "If you ask to cancel, your membership will expire without renewal at the end of the current term, but no dues will be refunded." You called
to cancel your membership on March 21, 2018, which is after your March 15th renewal dateThat is why you were advised that your membership would cancel on March 15, Please note that AAA mailed you a letter the first week of January advising you that your credit card on file would be charged for your membership renewal on 2/18/18, the letter also stated if you needed to make changes or remove the information to mail the form back or contact us by phoneThe renewal letter that you are referring to is a letter we mailed the end of February advising you that we successfully charged the card on file for your membership renewal. However, as a one-time courtesy I will cancel your membership with a refundYou can expect to receive your refund in the next 10-business days back to the credit card that was chargedPlease contact me at ###-###-#### option if you have any further questions.Sincerely,*** ***Resolution SpecialistCIC Member Relations & QualityThe Auto Club Group###-###-#### option 2*** Sincerely,

Someone from AAA will be in contact with memberI do not handle verify my ID issues

Spoke with customer regarding the delay in service that she experiencedProvided customer of available options if she ever encountered such a delay in the future (private service - reimbursement option)Explained to our member that this incident was reported to our Field Manager assigned to
Jacksonville who will review and address appropriately with the owner of the service providerOffered to place a credit in the amount of $onto her membership which can be applied towards membership dues at next renewalCustomer pleased with resolution

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted], Thank you for contacting AAA. I am so sorry to hear of your experience and for the inconvenience this has caused you. According to our records, you spoke with a supervisor to cancel your and you were advised at that time you would receive a refund, I apologize for the delay. I...

have submitted another request for the refund of the $13.42 paid. You can expect to receive your refund check in the next 7-10 business days. Please contact me at ###-###-#### if you need further assistance.    Sincerely, [redacted] Resolution Specialist CIC Member Relations & Quality The Auto Club Group ###-###-#### Tell us why here...

Good afternoon,  We understand you never received a letter from us, we can only advised that a letter was mailed to your address on file.  The good news is that we are making the business decision to refund your membership dues as requested which you should receive within 10 -14 business days.   Sincerely, [redacted] Resolution SpecialistCIC Member Relations & Quality The Auto Club Group###-###-#### option 2[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Please have member call the number on the back of the membership card.