Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
As an addendum to that already submitted and in response to the supplemental complaint of the complainant: 1) Complainant stated our firm provided her with a deadline of the 28thWe did notAs shown in her request there was no indication the job needed to be completed by the 28th2) Complainant again states “When I(complainant) contacted them(Guaranteed Subpoena) on the 31st, I told them that the paperwork had to be served that dayThey did not.” In response to this claim, we sent our process server to the requested address and the process server received no answer at the door We did as we were instructed3) Complainant states service was not effectuated because the process server did not “sit and wait for [redacted] ***, though that is part of your fee schedule”“Sitting and waiting” is not part of our standard practice and is commonly referred to “waiting time” charged at $per hourThis information is available on our websiteThis was never requested by the complainant4) Complainant states the affidavit returned “had many errors in how it was completed”The original affidavit we provided did not include the attemptsOur customer service supervisor had our process server recreate the affidavit which included the attempts and the complainant had a copy the next dayThis is allowed by the rules of courtAlthough we thought we did our best to attempt, serve and return an affidavit to the complainant in a timely fashion, we will be refunding the complainant the full amount of
The service was completed on the first attemptOur successful service was rejected by compiainant’s attorney The mailings were performed on three occasions The process was posted on three occasions We followed instructions and performed the duties requested We never contracted with the complainantWe contracted with [redacted] The compIainant is a client of the aforementioned law firm We never charged for the services we performedComplainant is demanding we pay close $of her attorney feesThe attorney in this particular case overruled us on the projects we completed successfully We paid our contractor over $for the services they performed which we did not request or demand from the law firm or complainant On the basis stated above, we see the allegations of the claimant as unwarranted Please advise Very truly yours, [redacted] President
In response to a complaint received by your office on or about August 5, from [redacted] *** [redacted] the facts are as follows: The work order was received on July 24, at 2:15pm which was a request for service of a restraining order The complaint suggested that instructions for service was attached and part of the package forwarded to our attention A review of the assignment (attached) indicates that the only instructions were as follows: “the DV-Proof of Personal Service needs to be sent back to me via e-mail (and mail) Thank You” There is no mention of service to be completed by July 28, as alleged The work order was entered at 4:00pm by our data-entry unit and forwarded to our process server immediately Our process server made his first attempt on July 24, at 8:00pm, four hours from the time of receipt in spite of the limited or lack of instructions from the complainant Our process server failed to serve the process at this time as no one was at home On July 27, at 1:00pm our process server returned to the given address and was met by the subject’s mother who advised that her son [redacted] the subject of the service was not at home and further that she did not know when he would be at home On July 27, at 9:00am our process server again was met by the subject’s mother and again she stated that [redacted] was not at home and she was unaware as to when he would be On July 30, at 10:00pm our process server returned to the home of the subject and on this occasion was met by a young woman, approximately age who repeated what the mother had stated on two other occasions This was the fourth attempt at service On July 31, our process server was relayed instructions to leave the process with the mother At 7:30pm our fifth attempt, service was not completed as no one was home On August 1, at 2:59pm our process server returned to the service address and served the mother in the driveway Guaranteed Subpoena was unaware based on the context of the instructions that service was to be made on a specific date Our attempts prove that even if we had been properly instructed that service could not have been completed The document in question to be served, a “restraining order” is not one that anyone wants to receive We have no doubt that [redacted] was evading We also question the instructions of the attorney of serving the mother with a restraining order as she was not the subject of the order However when given instructions we do follow them and do complete service as instructed All reasonable care was used and all instructions were followed Standard practices were used to effectuate service utilizing multiple attempts with no charges for the attempts A restraining order is always personally served Our services was completed on a Saturday The proof of service notarized was forwarded by e-mail from our customer service unit on August 3, We made no error in the handling of this matter and followed all of the instructions given to us We do not read the contents of the documents we receive for service with the exception of the cover sheet and instruction of the customer For your review we have attached our status page results of the aforementioned This information was available to the complainant at all times from their computer Using their web I.Dthey could have viewed our attempts and other confidential information We understand the frustration of the complainant but disagree with all the facts portrayed We did nothing wrong
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
As an addendum to that already submitted and in response to the supplemental complaint of the complainant: 1) Complainant stated our firm provided her with a deadline of the 28thWe did notAs shown in her request there was no indication the job needed to be completed by the 28th2) Complainant again states “When I(complainant) contacted them(Guaranteed Subpoena) on the 31st, I told them that the paperwork had to be served that dayThey did not.” In response to this claim, we sent our process server to the requested address and the process server received no answer at the door We did as we were instructed3) Complainant states service was not effectuated because the process server did not “sit and wait for [redacted] ***, though that is part of your fee schedule”“Sitting and waiting” is not part of our standard practice and is commonly referred to “waiting time” charged at $per hourThis information is available on our websiteThis was never requested by the complainant4) Complainant states the affidavit returned “had many errors in how it was completed”The original affidavit we provided did not include the attemptsOur customer service supervisor had our process server recreate the affidavit which included the attempts and the complainant had a copy the next dayThis is allowed by the rules of courtAlthough we thought we did our best to attempt, serve and return an affidavit to the complainant in a timely fashion, we will be refunding the complainant the full amount of
The service was completed on the first attemptOur successful service was rejected by compiainant’s attorney The mailings were performed on three occasions The process was posted on three occasions We followed instructions and performed the duties requested We never contracted with the complainantWe contracted with [redacted] The compIainant is a client of the aforementioned law firm We never charged for the services we performedComplainant is demanding we pay close $of her attorney feesThe attorney in this particular case overruled us on the projects we completed successfully We paid our contractor over $for the services they performed which we did not request or demand from the law firm or complainant On the basis stated above, we see the allegations of the claimant as unwarranted Please advise Very truly yours, [redacted] President
In response to a complaint received by your office on or about August 5, from [redacted] *** [redacted] the facts are as follows: The work order was received on July 24, at 2:15pm which was a request for service of a restraining order The complaint suggested that instructions for service was attached and part of the package forwarded to our attention A review of the assignment (attached) indicates that the only instructions were as follows: “the DV-Proof of Personal Service needs to be sent back to me via e-mail (and mail) Thank You” There is no mention of service to be completed by July 28, as alleged The work order was entered at 4:00pm by our data-entry unit and forwarded to our process server immediately Our process server made his first attempt on July 24, at 8:00pm, four hours from the time of receipt in spite of the limited or lack of instructions from the complainant Our process server failed to serve the process at this time as no one was at home On July 27, at 1:00pm our process server returned to the given address and was met by the subject’s mother who advised that her son [redacted] the subject of the service was not at home and further that she did not know when he would be at home On July 27, at 9:00am our process server again was met by the subject’s mother and again she stated that [redacted] was not at home and she was unaware as to when he would be On July 30, at 10:00pm our process server returned to the home of the subject and on this occasion was met by a young woman, approximately age who repeated what the mother had stated on two other occasions This was the fourth attempt at service On July 31, our process server was relayed instructions to leave the process with the mother At 7:30pm our fifth attempt, service was not completed as no one was home On August 1, at 2:59pm our process server returned to the service address and served the mother in the driveway Guaranteed Subpoena was unaware based on the context of the instructions that service was to be made on a specific date Our attempts prove that even if we had been properly instructed that service could not have been completed The document in question to be served, a “restraining order” is not one that anyone wants to receive We have no doubt that [redacted] was evading We also question the instructions of the attorney of serving the mother with a restraining order as she was not the subject of the order However when given instructions we do follow them and do complete service as instructed All reasonable care was used and all instructions were followed Standard practices were used to effectuate service utilizing multiple attempts with no charges for the attempts A restraining order is always personally served Our services was completed on a Saturday The proof of service notarized was forwarded by e-mail from our customer service unit on August 3, We made no error in the handling of this matter and followed all of the instructions given to us We do not read the contents of the documents we receive for service with the exception of the cover sheet and instruction of the customer For your review we have attached our status page results of the aforementioned This information was available to the complainant at all times from their computer Using their web I.Dthey could have viewed our attempts and other confidential information We understand the frustration of the complainant but disagree with all the facts portrayed We did nothing wrong