Guard Master Dri-Tec Water Proof Protector

Guard Master Dri-Tec Water Proof Protector
GM Warranty Services
Tricounty Furniture
On August 16, 2015, my child had an accident while sleeping on a Tempurpedic mattress which had a Guard Master Dri-Tec Water Proof Protector covering it. I purchased the mattress protector at the same time I purchased the mattress. On August 17, 2015, I filed a claim with GM Warranty Services. On August 18, 2015, GM Warranty Services contacted me and said they would send me a new mattress protector and a professional cleaning technician would contact me. Tricounty Furniture Service contacted me and we set up and appointment to have the mattress cleaned on September 19, 2015. The technician came, took photos, and cleaned the mattress. On September 20, 2015, I contacted GM Warranty services via email and sent them photos of the mattress which was not clean and which now was more damaged. Mauricio was my service technician. The technician’s cleaning process also caused an additional stain to the side of the mattress that was not there before. On September 21, 2015, GM Warranty services told me they were contacting the cleaning technician to get their photos and reports. On September 24, 2015, I received a phone call in which GM Warranty Services denied my claim. They lied and said there were stains on the side of the mattress. In short GM Warranty Services sent Tricounty Services to clean my mattress which was covered by the warranty and Tricounty Services caused an additional stain which was used as a reason to deny me further services. They did not honor the warranty. I want a new mattress per warranty.
They did not honor the warranty. I want a new mattress per warranty. If they will not honor the warranty and replace the mattress, I want a refund of 199.99 plus tax, which is what I paid for the mattress protector that did not work. I also want them to pay for another cleaning of the mattress to fix the damage caused.