GuardTronic Inc has monitored my fire system for my business (Michael's Mansion) since July After a 2nd alarm call within a month period, I was told (via phone) that I probably need a new batteryI asked what the cost would be and requested to know the location of the battery within the system because we could replace itI was informed that there would not be a charge for the battery replacement because it was part of my monitoring feeI then asked that they schedule a technician to come and do the battery replacementA couple of weeks passed and I received another alarm call I asked why a technician never came out and was told they showed an open service call and would have a technician give me a callHe called the next day and again told me there would not be a charge for the battery replacementWhen the technician arrived he replaced the battery and told me there was not a charge for the replacement and did not leave a service ticketThen I received a bill in the amount of $for the battery replacementI sent a letter to GuardTronic telling them that they had made a mistake and asked them to remove the chargeThey did not remove the charge and informed me that the technician was misinformed when he told me there would not be a charge We have been talking with manager Jordan Bwho has been arrogant, rude and has no concern about us as a customerMike, my business partner called and spoke with Jordan and was treated with extreme disrespect His intimidation included insinuating that "the state regulating agency was in his pocket" as he had them on speed dialHe implied that he and Amy are friendsHe actually called Amy Hat the Arkansas Private Investigators and Security Alarm Installation and Monitoring and manipulated the conversationHe told Amy many untruths about Mike's and his conversation as a prelude to the 3-way conversationDuring the way call Jordon used the term, in his contract, numerous timesAmy then stated that the issue we had was not under her jurisdictionMike requested a copy of the contractAfter receiving another request for payment for the battery replacement without the contract copy Mike requested, I went to GuardTronic to talk with Jordan and explain what happened The waiting area is not air conditionedIt was degrees outside and felt the same insideThere are no fansThe table and chairs they have for seating were not cleanI asked if we could go back in a cleaner, cooler area to sit down so we could discuss the disputeJordan's response was why would I was you to back there and why do I want you as a customerHe also told me he is not responsible for what his technicians say when they are working a service callHe kept saying we need to look at our contractWhen I was ready to leave the waiting area the door was locked and after attempts I was not able to open the doorI felt trappedThat caused me to have a panic attackWhich appeared to give Jordan pleasureI left the waiting area with hair that was dripping wet with sweat I was told by another alarm company that alarm companies are required to perform a yearly inspection/check of systems they monitorIf they had done that yearly check they would have known the battery was bad before it failedThey haven't performed a check since our monitoring beganThey have not allowed me to speak to the technicianI have also requested a call from Brannon Rthe security consultant that sold us our system and monitoringI was told by Jordon, "that he does not want to talk with you"They have not provided me with a copy of the service call for the battery replacementThey continue to bill me for the service call that I was told would be "no charge"Jordon's customer service skills are non-existentHis concern for the client is minimal if at allWe believe there is a personal reason for his actions and he has singled us outI can't imagine that his business would continue if he treated each customer as he has treated us GuardTronic provides a service that is required for businesses to be compliant with fire code They should be cordial, fair and respectful in dealing with their clientsI would not recommend them to anyone I think that what they have done is in violation of codes regulating their businessWhat they did to us is deceptive and fraudulentHow many other businesses have experienced this type of scam and just paid the bill to remain Fire Code compliant? I want Guard ronic to remove the charge for the battery replacementI want an apology from Jordon Bfor the his mistreatment of myself and Mike as a customerI want him to take responsibility for informing his technicians about costs for services provided during a service callProper training can help ensure that GuardTronic is not engaging in deceptive practicesI want them to provide a receiving/waiting area for customers that is clean and maintains a pr
GuardTronic Inc has monitored my fire system for my business (Michael's Mansion) since July After a 2nd alarm call within a month period, I was told (via phone) that I probably need a new batteryI asked what the cost would be and requested to know the location of the battery within the system because we could replace itI was informed that there would not be a charge for the battery replacement because it was part of my monitoring feeI then asked that they schedule a technician to come and do the battery replacementA couple of weeks passed and I received another alarm call I asked why a technician never came out and was told they showed an open service call and would have a technician give me a callHe called the next day and again told me there would not be a charge for the battery replacementWhen the technician arrived he replaced the battery and told me there was not a charge for the replacement and did not leave a service ticketThen I received a bill in the amount of $for the battery replacementI sent a letter to GuardTronic telling them that they had made a mistake and asked them to remove the chargeThey did not remove the charge and informed me that the technician was misinformed when he told me there would not be a charge We have been talking with manager Jordan Bwho has been arrogant, rude and has no concern about us as a customerMike, my business partner called and spoke with Jordan and was treated with extreme disrespect His intimidation included insinuating that "the state regulating agency was in his pocket" as he had them on speed dialHe implied that he and Amy are friendsHe actually called Amy Hat the Arkansas Private Investigators and Security Alarm Installation and Monitoring and manipulated the conversationHe told Amy many untruths about Mike's and his conversation as a prelude to the 3-way conversationDuring the way call Jordon used the term, in his contract, numerous timesAmy then stated that the issue we had was not under her jurisdictionMike requested a copy of the contractAfter receiving another request for payment for the battery replacement without the contract copy Mike requested, I went to GuardTronic to talk with Jordan and explain what happened The waiting area is not air conditionedIt was degrees outside and felt the same insideThere are no fansThe table and chairs they have for seating were not cleanI asked if we could go back in a cleaner, cooler area to sit down so we could discuss the disputeJordan's response was why would I was you to back there and why do I want you as a customerHe also told me he is not responsible for what his technicians say when they are working a service callHe kept saying we need to look at our contractWhen I was ready to leave the waiting area the door was locked and after attempts I was not able to open the doorI felt trappedThat caused me to have a panic attackWhich appeared to give Jordan pleasureI left the waiting area with hair that was dripping wet with sweat I was told by another alarm company that alarm companies are required to perform a yearly inspection/check of systems they monitorIf they had done that yearly check they would have known the battery was bad before it failedThey haven't performed a check since our monitoring beganThey have not allowed me to speak to the technicianI have also requested a call from Brannon Rthe security consultant that sold us our system and monitoringI was told by Jordon, "that he does not want to talk with you"They have not provided me with a copy of the service call for the battery replacementThey continue to bill me for the service call that I was told would be "no charge"Jordon's customer service skills are non-existentHis concern for the client is minimal if at allWe believe there is a personal reason for his actions and he has singled us outI can't imagine that his business would continue if he treated each customer as he has treated us GuardTronic provides a service that is required for businesses to be compliant with fire code They should be cordial, fair and respectful in dealing with their clientsI would not recommend them to anyone I think that what they have done is in violation of codes regulating their businessWhat they did to us is deceptive and fraudulentHow many other businesses have experienced this type of scam and just paid the bill to remain Fire Code compliant? I want Guard ronic to remove the charge for the battery replacementI want an apology from Jordon Bfor the his mistreatment of myself and Mike as a customerI want him to take responsibility for informing his technicians about costs for services provided during a service callProper training can help ensure that GuardTronic is not engaging in deceptive practicesI want them to provide a receiving/waiting area for customers that is clean and maintains a pr