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Guardian Abstract & Title Co, Inc.

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Guardian Abstract & Title Co, Inc. Reviews (1)

April 4, Revdex.com Jefferson St., NE, Ste AAlbuquerque, New Mexico Re: Complaint ID # *** *** *** ***/*** and *** *** I have received you letter dated March 31, 2016, along with the accompanying Customer Experience
Information page, which represents the occurrence of events leading up to the claimI discussed this with Ms*** on one occasion, and it appeared from information in our file that my escrow company printed a check and presumably mailed it on the 2nd of the month of March, To require, or request evidence that the envelope containing the check to the lender was mailed in a timely manner, cannot be provided, since, I doubt that any company makes copies of their mail, after postage is stamped on it and prior to dropping it into the mailboxHowever, in light of the fact that Ms*** has indicated that neither she, nor the Seller, received any evidence of the payment, in for form of a payment receipt, and even though the copies of the payment receipts in my file, indicate that the receipts were mailed on March 2, 2016, I have decided to re-think our position on this matter, and therefore will waive the Closeout Fee of $Also, it has been, and will continue to be the position of my escrow company, to compensate any party, which, due to the failure of my company, has caused a penalty of late feeTherefore, if a late payment penalty was incurred by the Seller, based on the possibility of my escrow company to fail to mail the payment to their lender, in a timely manner, then, my escrow company will reimburse the Seller for such late payment penaltyWe thrive to provide the very best in escrow services and do not take our duties as such, lightlyMy apologies to Ms*** and to Mrand Mrs***, if the failure of the staff of my escrow company, has caused any of them hardship or penaltiesIf Mrand Mrs*** will provide evidence of a late payment penalty to me, we will promptly reimburse themThe reputation of my escrow company is far more valuable to me than a $Closeout Fee, or a late payment penaltyI trust that this will satisfactorily resolve this matter, and I wish the parties wellSincerely Michael *S*** Owner

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Address: 221 N Auburn Ave, Farmington, New Mexico, United States, 87401

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