The Sales Representative ( Michael Bell) came to my home to give me pricing on an alarm system. When I selected Guardian. he came back to finalized the deal. I sign documents and he ran a credit check. The issue came towards payment. I told him that I wanted to paid using my bill payer service through my bank and I needed an invoice. He call his manager. His manager was going to check with the accounting department. Then the sales rep said don't worry about it. I would be able to paid when the system was installed. Several days went by and I did not hear from the sales rep. He told me that there were several parts not in and they could not do the install. So I call customer service most of the day to contact the sales manager since I did not hear back from the sales rep.. After repeated calls to customer service. They had a Bert Henry sales manager in Cincinnati, Ohio call me. He told me that he would look into the situation. Michael Bell sales manager finally call me back and said that he was out of the office. He told me that someone from accounting would call me back so I could paid the full amount of the install. Then he would arrange to get the install done maybe the next day. Well I was driving home from work. My wife calls me and tells me that the reason why the install was not schedule because Michael call my wife and told her that your husband would not paid for the installation. So she paid partially the deposit for the installation. I was totally furious and call Michael Bell phone number and told him if he shows up for the install I would totally physically harm him for lying to my wife. The sales manager never call me back either. Also after the install was done I was quoted $ 52.00 a month by the sales rep. If I don't do auto pay it is $ 62.00 a month. I am totally disgusted with this whole entire transaction and stil totally piss off
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The response from Guardian is both misleading and disingenuos on several accounts Guardian stated that I could email [redacted] directly to cancel the service They have misinterpreted several clauses of our contract, specifically paragraph which does not address hours of operation for retreiving equipment and paragraph that states that the alarm system shall at all times remain the property of the company to be removed by the company upon termination of this agreement Based on the contract language, there is nothing preventing Guardian from retreiving the equipment when the new home owners are available It seems that Guardian is simply trying to exploit the situation by charging me an exorbitant amount of money for their lack of willingness to retrieve their own equipmentThey have breach the contract and their business practices are unethical and irresponsible Attached is my official response to their claimsRegards, [redacted]
6/6/2014To Whom It May Concern:,In response to your letter dated 6/2/regarding [redacted] ID # [redacted] [redacted] contacted us regarding the canceling of his monitoring serviceA contract was put in place between [redacted] and Guardian Alarm Systems, Inc on February' 10th for a period of monthsThe contract then renewed automatically for a period of one year at the end of the nine month on November 10th and each year thereafter.On Saturday 4/12/ [redacted] requested the canceling of the service even though he still had months left on his contractSince he was moving we were willing to let him out of the contract early with no penaltyThat same day I emailed him letting him know that I could have a technician come to his home and remove our equipment on Monday or Tuesday the 14th and 15th of AprilHe then emailed back to inform us that he had sold the house and no longer had access to it and that the real estate agent [redacted] would be in contact with the buyers to allow us access to the home.On May 5th the real estate agent still hadn’t contacted us to allow access to the homeOn May 9f I sent the following email:***,I did speak with himUnfortunately he's not very motivated to make time for someone to come by during regular working hoursRight now he is telling us that the only time someone can come by is after 7pm or on a weekendIf we are unable to come up with a more reasonable way to retrieve the radio we will be forced to charge you for it.The new owners will only allow access on Monday through Friday after 7pm or on the weekendsI am not I the position to pay a technician overtime for after hour’s emergency call to retrieve equipment that by contract [redacted] was responsible to return [redacted] needs to read his contract especially paragraph 2.1, that requires him to notify us by registered mail days before the contract renews in order to cancelAnd paragraph that states we perform service Monday through Friday between the hours of 8:am and 5:00pmParagraph 13, regarding our ownership of the equipment, 15, removal of equipment, 16, default on his partIf [redacted] can not find his copy of the contract I would be happy to send it to him.I have attempted to work with [redacted] and allow early termination of the contract and to retrieve our equipment, but his inability to take care of his responsibility to make sure that the equipment was returned to us before selling and moving out of the home is out of our control.At this time we will be exercising our contracted [redacted] to charge [redacted] for the equipment he has not returned and if necessary will seek legal action against him.Regards,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The response from Guardian is both misleading and disingenuos on several accounts Guardian stated that I could email [redacted] directly to cancel the service They have misinterpreted several clauses of our contract, specifically paragraph which does not address hours of operation for retreiving equipment and paragraph that states that the alarm system shall at all times remain the property of the company to be removed by the company upon termination of this agreement Based on the contract language, there is nothing preventing Guardian from retreiving the equipment when the new home owners are available It seems that Guardian is simply trying to exploit the situation by charging me an exorbitant amount of money for their lack of willingness to retrieve their own equipmentThey have breach the contract and their business practices are unethical and irresponsible Attached is my official response to their claimsRegards, [redacted]
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6/6/2014To Whom It May Concern:,In response to your letter dated 6/2/regarding [redacted] ID # [redacted] [redacted] contacted us regarding the canceling of his monitoring serviceA contract was put in place between [redacted] and Guardian Alarm Systems, Inc on February' 10th for a period of monthsThe contract then renewed automatically for a period of one year at the end of the nine month on November 10th and each year thereafter.On Saturday 4/12/ [redacted] requested the canceling of the service even though he still had months left on his contractSince he was moving we were willing to let him out of the contract early with no penaltyThat same day I emailed him letting him know that I could have a technician come to his home and remove our equipment on Monday or Tuesday the 14th and 15th of AprilHe then emailed back to inform us that he had sold the house and no longer had access to it and that the real estate agent [redacted] would be in contact with the buyers to allow us access to the home.On May 5th the real estate agent still hadn’t contacted us to allow access to the homeOn May 9f I sent the following email:***,I did speak with himUnfortunately he's not very motivated to make time for someone to come by during regular working hoursRight now he is telling us that the only time someone can come by is after 7pm or on a weekendIf we are unable to come up with a more reasonable way to retrieve the radio we will be forced to charge you for it.The new owners will only allow access on Monday through Friday after 7pm or on the weekendsI am not I the position to pay a technician overtime for after hour’s emergency call to retrieve equipment that by contract [redacted] was responsible to return [redacted] needs to read his contract especially paragraph 2.1, that requires him to notify us by registered mail days before the contract renews in order to cancelAnd paragraph that states we perform service Monday through Friday between the hours of 8:am and 5:00pmParagraph 13, regarding our ownership of the equipment, 15, removal of equipment, 16, default on his partIf [redacted] can not find his copy of the contract I would be happy to send it to him.I have attempted to work with [redacted] and allow early termination of the contract and to retrieve our equipment, but his inability to take care of his responsibility to make sure that the equipment was returned to us before selling and moving out of the home is out of our control.At this time we will be exercising our contracted [redacted] to charge [redacted] for the equipment he has not returned and if necessary will seek legal action against him.Regards,