Guardian Energy Technologies, Inc.

I went to there website and looked at a product put it in the shopping cart, I started to check out when I decided to wait to make sure I was ordering enoughWith in a hour I was getting calls form Linda asking me if I was ready to complete my orderI informed her when I was ready to order I wouldfor the next three days I got calls asking if I was ready to complete my order our if I needed helpSo finally against my better judgment I completed my orderas soon as I did that the spam emails started trying to sell me more stuffI unsubscribed but yet I was still getting themso I emailed Linda again asking her to stop the emailshe said she would take care or itNow month later I'm getting them againIt really is a shame they sell a great productbut there sale tactic leave a lot to be desiredFor this reason alone I will never buy from them again nor will I ever recommend them to anyoneHow desperate are they that they have to resort to these tactics?

Initial Business Response /* (1000, 5, 2014/10/31) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@gmail.com
Before this complaint came through to us 2pm CST 10/31/14, we had already decided to send him a replacement tank even though this is
not a warranty situationWe were sending the tank today as a "good guy" warranty because we wanted to help him even though how he stored his metal tank in a manner that caused the pressure to leak from the tankThe tank is rustedThat doesn't happen from proper storageSince we have now received this complaint, we are holding the shipment until this is canceled/resolvedOur reward for helping him with over $of product and shipping, even though it is not a warranty should not be a Revdex.com complaint

Deceptive website:
They claim to have the product in-stock and ship it out that day if ordered by 2:00. In reality they don't stock the product and takes at least a couple weeks to ship the product. They won't tell you this ahead of time. I contacted them a few days after I was supposed to receive the product and was told that it should ship in a week or so but couldn't get me an exact date. I had to delay all of the contractors on my basement remodel project due to this. Had I know this, I would have order a different brand.

Complaint: [redacted]
I am rejecting this response because: absolutely nothing new here my calling them is not spending time. Stand by your procuct.
Sincerely,
[redacted]

After going through all the information with the customer regarding how the do it yourself kit was used, it was determined that all he needs to get back up and running to finish his project is a replacement sprayer. Customer demanded whole free replacement kit, a $637 value.  Since all he needs...

is the spray hose, it is unreasonable to expect an entire new kit.  We are fully inside the parameters of the warranty terms and conditions as this is not a manufacturer defect. We're here to help him if he needs help with replacing the sprayer attachment but both Revdex.com complaints must be removed first.

Team Foam it Green spent time on 9/28/16, 10/5/16, 10/6/16, 10/7/16 and 10/10/16 trying to help this customer troubleshoot his do it yourself kit.
Where this stands is that the kit is only warrantied for 30 days after opening the kit.  The customer is only in need of a new spray gun - that is all.  Our offer stands to help them with this $85 part but first they must remove the 2 Revdex.com complaints and now the Rip Off Report.
Our stated warranty is here: https://[redacted].com/why-choose-us/warranty/    It states that if a customer believes the kit is a warranty and we can't work it out over the phone to determine it is manufacturer defect but the customer still believes it is a defect, they must return it for inspection.  Mr. [redacted] is not qualified to determine if this is a warranty.  He has not followed the warranty procedure.
These statements are bordering on slander.  A stated warranty is a legal document that GET takes very seriously about upholding.  We've spent days trying to determine over the phone if this was a manufacturer defect as to avoid Mr. [redacted] having to send the kit back for inspection.  Claiming a company is not following their legal statement just because Mr. [redacted] is not getting what he wants is a very strong, and actionable statement.  Mr. [redacted] should follow the warranty procedure if he would like the kit he has to be considered for warranty by returning it for inspection.  However, again, if it was opened longer than 30 days ago, it is out of warranty.