Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I received a text from the salesman at Guardian that Tony the owner would come and fix the railing on TuesdayI must admit I was a bit skeptical whether he would showHowever, he came at about 3:30pm He fixed the cracked fastener as well as the railingHe mentioned when he left that he was hoping he could get the fastener a little tighter but it was acceptable for me and so I told him not to worry about it Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Guardian’s response is an outright lieYes, we cancelled the job, only because they would not show up to do the job, they gave us nothing but lies and promises PERIOD! It is also a lie that they are holding my check awaiting pick up, that check was cashed back in November of 2014, The apparent owner Tony, during my phone conversation outright REFUSED to give me my money back, using the most vulgar and uncouth language he could muster, told me right out to go [redacted] myself, real nice, just Google Guardian fence and see who’s the liar hereI have filed a complaint with the Attorney General’s office, this guy is a crook, and I am by no means the only person getting this treatment [redacted] / [redacted] Style Definitions */
This fence and gate was installed within the criteria for in gaps Fences and Railings of 4" or lessBoth gate posts were installed 4" or less from the customer's house and from the neighbor's fenceThe gate was installed on the afternoon of Thursday, May 14thThe customer called on Friday May 15th and complained that her recently purchased puppy had escaped and she was told that somebody would call her backBefore the appropriate person at Guardian could receive the message when he returned to the office on the next business day (Monday, May18th), she had call the Revdex.com on Saturday, May 16th, and complained that nobody called her back After talking with her the following week and meeting her to look at her complaint, Guardian Learned that she had recently purchased a very small puppyEven though the gaps were within tolerance for fences and railings of 4" or less, Guardian agreed to put a filler piece on both gate posts to close the gap even further The customer inspected this additional work and agreed that this resolved her complaintSee attached photos
We received a message on our answering machine on Monday 8/14/and sent a message to Fred who was out of town until Thursday 8/17/He tried to call customer and leave a message for customerWhen he returned he gave contract to office to issue a refund check which we did on 8/18/and mailed to customer.The installer for railings has been off work due to a broken hand which back up the railing jobsWe are sorry for any inconvience to the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I received a text from the salesman at Guardian that Tony the owner would come and fix the railing on TuesdayI must admit I was a bit skeptical whether he would showHowever, he came at about 3:30pm He fixed the cracked fastener as well as the railingHe mentioned when he left that he was hoping he could get the fastener a little tighter but it was acceptable for me and so I told him not to worry about it Regards, [redacted]
Consumer called , stated it is resolvedThe money has been received
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Guardian’s response is an outright lieYes, we cancelled the job, only because they would not show up to do the job, they gave us nothing but lies and promises PERIOD! It is also a lie that they are holding my check awaiting pick up, that check was cashed back in November of 2014, The apparent owner Tony, during my phone conversation outright REFUSED to give me my money back, using the most vulgar and uncouth language he could muster, told me right out to go [redacted] myself, real nice, just Google Guardian fence and see who’s the liar hereI have filed a complaint with the Attorney General’s office, this guy is a crook, and I am by no means the only person getting this treatment [redacted] / [redacted] Style Definitions */
This fence and gate was installed within the criteria for in gaps Fences and Railings of 4" or lessBoth gate posts were installed 4" or less from the customer's house and from the neighbor's fenceThe gate was installed on the afternoon of Thursday, May 14thThe customer called on Friday May 15th and complained that her recently purchased puppy had escaped and she was told that somebody would call her backBefore the appropriate person at Guardian could receive the message when he returned to the office on the next business day (Monday, May18th), she had call the Revdex.com on Saturday, May 16th, and complained that nobody called her back After talking with her the following week and meeting her to look at her complaint, Guardian Learned that she had recently purchased a very small puppyEven though the gaps were within tolerance for fences and railings of 4" or less, Guardian agreed to put a filler piece on both gate posts to close the gap even further The customer inspected this additional work and agreed that this resolved her complaintSee attached photos
We received a message on our answering machine on Monday 8/14/and sent a message to Fred who was out of town until Thursday 8/17/He tried to call customer and leave a message for customerWhen he returned he gave contract to office to issue a refund check which we did on 8/18/and mailed to customer.The installer for railings has been off work due to a broken hand which back up the railing jobsWe are sorry for any inconvience to the customer