Guardian Pest & Home Services

Review: Guardian Pest Control was negligent and left rat poison in my yard and poisoned my dog and will not respond to our repeated requests for payment of the vet bills. This has been going on for over a year. [redacted] at [redacted] and email [redacted] has all the information. She has been trying to get the owner to respond but no action.Desired Settlement: We would like them to pay the vet bills, which exceed $400. We have made repeated requests.

Overall, up until this year this company was just okay with their service. We constantly had to remind them when making appts for service to call us when they come to our home in [redacted] and where we wanted them to spray around the house for bees due to having animals. This information never gets passed from technician to technician. Especially this last year. On our second appt this year, no phone was made were made to us to let us know when they were coming. We did not want our animals outside when this service was being done. Also, we wanted to close our windows/doors when the service was being done. WE found out that that they came one day in July when an invoice was found in the door. They never called so our windows could be shut for this service and we never knew if they sprayed our gutters or not. Over the previous years, they had a good tech that would call us like we asked before he came and that was good since it was what we asked. However, this past year, the service has been going down here. The office manager is short with the customer and their requests and does not pass it on to others. Recently, the office manager was short on the phone when asked to change the date and then she abruptly hangs up on you. Like you inconvenienced her. In addition, when you have to call back to continue the conversation she is terse. Also, it was suppose to be a bi-monthly service, they tried to up the service to be 4-6 weeks versus 8 weeks. You had to constantly remind them about this and how you wanted your service down on your home and when to start it. When talking to Don B[redacted] over the phone today. He was not very receptive to critism on his office manager's phone service or the service that we had had of them in the past. He did not return phone calls in a timely fashion or try to call us when we were available. Also, he never called when he said he was going too. I ended up cancelling our service due to the terse conversation that we had on the phone regarding their communication service from their office manager. I did give him a compliment on his person (Tracy) who did have better communication skills than the office manager did.

After being a loyal customer for over 8 years, I had 2 unpleasant experiences with Guardian Pest Control. This is the 2nd negative experience that I have had in the last 6 months. I didn't bother to go online and list my first experience, thinking it was just an off day for the tech from Guardian Pest Control. Now this is negative experience number 2 and I feel compelled to file a complaint.
This is a vacation/weekend home. I get service every other month. I make my appointment well in advance. I was called 3 days ago by Liz from the Deep River location to confirm my Friday, November 27th 12pm appointment. All was confirmed.
Now on Friday, November 27th 2015, at 1:50pm and I am still waiting on the tech from Guardian to show up.
I called Liz in the office and ask her where the tech is. She replies in an annoyed tone, "I don't know" - hold on" - so she could try and find where the tech was. She gets back on the phone and says he should be there any minute now. I ask her where was he and she says with quite an attitude :that is something you are going to have to find out"!
I couldn't believe that she said that to ME - THE CUSTOMER - THAT I HAD TO FIND OUT WHY HER TECH WAS LATE!
The tech knocked on the door, I asked him (Jared) why he was late and he didn't say a word and just stared at me! I asked him to leave and told him that I wouldn't be using Guardian Pest control again.
I called back Liz and told her that she was out of line asking me to find out why Jared was late.
This happened once before with another tech, who also, when he finally showed up, had a terrible attitude - like he was doing me a favor.
The admiinistrative team and techs should go to a customer service course in how to treat their customers.
I don't need to pay good money for a pest service and deal with such crappy attitudes.
I am finding another service to deal with who values their customers and goes out of their way to let you know that they value their customers and my business.