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Guardian Property Management & Services, LLC

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Reviews Guardian Property Management & Services, LLC

Guardian Property Management & Services, LLC Reviews (4)

Initial Business Response /* (1000, 5, 2016/02/03) */
Dear Mr***,
We have offered to helpYou have done a few things to limit our availability to assist1) In speaking with the other occupant in your home, mostly via email, you have requested that we do not enter your unit unless you
are homeYou requested service as soon as possibleIn an effort to accommodate your requests, we scheduled a technician to assess your complaint the next day between the hours of 1pm-4pmWe offered to go in if you were unable to be thereThe other occupant in your home emailed back letting Guardian know this was not availableWe have been waiting for you to let us know when we can send a technician to your homePlease respond with some available times so we may coordinate schedulesThe email address is ***@guardianprop.com
Kind Regards,

Initial Business Response /* (1000, 5, 2015/12/08) */
Dear Resident(s),
We have received your notes on the Security Deposit Disposition as well as the notice from the Revdex.com regarding your complaintThank you for your patience while we addressed these issues
The first item
you mention in your notes on the disposition is your charge to us in the amount of $2,for missed work due to a fallen tree, and $for damages to your car caused by the fallen treeClaims relating to this incident should be addressed by either your renter's insurance or your car insuranceGuardian Property Management is not liable for damages caused by circumstances out of our control, such as the storm that caused the fallen treeThe damage was not incurred due to Guardian or its representativesFurthermore, you mention in your complaint with the Revdex.com that you are charging us for lost wages for two weeks of missed work during the time the tree was being cleaned upHowever, you stated in previous communications with Guardian that you did not miss work and were in fact able to get your car outGuardian Property Management does not feel it is responsible for these charges as stated by you
Your notes also indicate that you feel you are not responsible for November rent because your notice was received within a day notice of your vacate date under Minnesota ordinances due to your month-to-month statusHowever, this ordinance only applies if there is no written lease or the lease does not specifyPer your lease, you are required to give a full two month notice even if you are in a month-to-month statusThis was explained to you in an email dated September 21stYour notice to vacate letter was not received by our office until September 8th, and did not indicate a final move out date but instead referenced November and December as possible vacate datesYour move out date of October 31st was not confirmed until September 24th, which is later than the required notice per your leaseIn light of this, the charge for November rent is valid
Also noted is the charge for damage to the fridgeYou stated that you in no way damaged the fridgeHowever, as shown in the pictures you received with your Security Deposit Disposition, the fridge was dented and scratched, and was missing a bar in the fridge doorThese constitute the damages you were charged for with regards to the fridge
You mention in both your notes and the complaint form that you were charged $for drip pans for the stoveHowever, on your Security Deposit Disposition letter it does state that the charge was for drip pans as well as the stove being excessively dirtyYou also state that you did not damage any doors and left a furnace filter on the counterAs you can see in the pictures you received, there were multiple doors that were missing or needed repair due to holes and damaged hingesThere was also no furnace filter left in the property at the time of the move out inspectionThese damages are above wear and tear and are valid tenant charges
In both your complaint and notes to Guardian, you note that you do not believe you are responsible for the lawn maintenance chargeAs a renter, you are responsible for leaving the property in move-in-ready condition regardless of the condition at the time of your move inThis means that everything inside and outside of the property must be in mocondition when you vacate the property for the final timeMaintaining the lawn "as is" from when you moved in does not meet these requirementsPrior to you vacating the property, you were notified that the yard would need to be maintained including leaf cleanup before you vacated, and that you would be charged if this was not done in an effort to give you the opportunity to avoid that chargeThis charge is valid
Your last note states that you were only supposed to have an outstanding amount of $prior to your move out inspection being completedAfter reviewing your tenant ledger, we are able to confirm that the outstanding amount is incorrectPer an email dated September 30th, your account was to be credited an additional $By mistake, your account was only credited the initial $The charges to your account will be reduced by $91.75, leaving the total amount due $1,
Your final point in the complaint form is that you feel Guardian does not care about its rentersOne of Guardian's foremost values is the relationship the company has with both past and present rentersThe company feels all charges brought against the security deposit are valid
Thank you,
Guardian Property Management
Initial Consumer Rebuttal /* (3000, 7, 2015/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, I find it hilarious that Guardian feels they are in no way responsible for ANYTHING, but I'm responsible for everything you feel like charging me forThe fallen tree charges were supposed to be submitted to the owner's policy as directed by your maintenance departmentYou were supposed to take care of thatWhy should I have to pay out of pocket for repairs when the tree that fell was dead and should have been removed by you as the property manager long before it fell? Your company neglected to handle it's responsibilitiesSince it was your responsibility to remove the tree, I will be suing for lost wages and damagesI was hoping to be able to come to a reasonable agreement out of court, but since your company clearly only cares about making outrageous charges, there's really nothing else I can doIt's ridiculous that I'm expected to get the short end of the stick here when you have absolutely no proof of the condition of the home when I moved inThe fridge was already dented and scratched, no doors were missing at all, a brand new furnace filter was left - so that's just an outright lie, and according to the MN tenant rights, door hinges that need repair IS wear and tearDrip pans IS wear and tearYard maintenance WAS kept up on to how it was when I moved inI should in no way be expected to improve the property, but maintain it, which I didIf your company doesn't get rid of these outrageous charges, including Nov rent, the next person you will hear from is my lawyer and we will be in courtI will also make it my personal mission to spread the word on just how horrible your company is and just how you ACTUALLY treat your tenants
Final Business Response /* (4000, 9, 2015/12/10) */
Dear Resident,
Guardian Property Management stands by our response regarding the charges to the security deposit based on the documentation we have provided previously and the attached lease
Thank you,
Guardian Property Management

Initial Business Response /* (1000, 5, 2015/12/03) */
We are in receipt of the complaint by Ms. [redacted]. Her information is incorrect. Please see attached documents. Ms. [redacted] was evicted. An eviction summons was filed with Ramsey county on 7/16/2015. In court, on 7/28/15, an agreement for...

her vacate date was entered into the court documents along with her eviction summons.
Please refer to the attached documents from Ramsey County District Court.
Addtionally, Ms. [redacted] still owes GPM 1,034.93. Please submit payment to our office promptly. We have attached your tenant ledger for reference.
Kind Regards,
Guardian Property Management
Initial Consumer Rebuttal /* (3000, 7, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, it is important to note that GPM notified me in early May 2015 that they were NOT renewing my lease and I was to vacate by 7/31/2015 because of the barking from my dogs. I agreed to this, and we did speak in July of 2015 regarding my moving out and the rent being late but I will circle back around to this...
The court has stated that we had reached a settlement which we had. The court had also stated that an eviction was not necessary since my lease was up as of 7/31/15 and that my deposit was going to be my July Payment. The settlement agreement as provided shows that I would vacate the property by 12pm on 7/31/15 which was done- therefore the settlement had been adhered to. Furthermore, as for the balance owed, none of this was discussed in court- as you can see the court date (7/28) was prior to move out date of 7/31 and so the carpet fee replacement and cleaning charges I don't even know what this refers to! Unit 1 was also hooked on top my electricity.
GPM, I would also like for you to address the fact that garage unit for Unit 1 which was heavily used was apparently being billed to my junction box for Excel energy which we came to find out when it was shut off as I was having a financial hardship. How much money did that cost me as your tenant throughout the 12 months that I lived there I wonder? Was this disclosed to me when I moved in? No. Has this been fixed for your future tenants? I was already moving out on 7/31 and GPM KNEW that before filing for an eviction. The eviction came only when I was late on my payment. GPM knew then they could keep my deposit- this was communicated prior to court. Ruining my rental record with an eviction is unnecessary and wrong. I need to use what would have been my July rent to secure a new home for my daughter and I and I stated you can keep the deposit. Now you are adding court fees to that? This is unnecessary and the court said the same thing. Also- the unit WAS clean when we left it. It was a pigsty when I moved in. If you refer to page 2 of 2 on the tenant ledger report there are 6 charges that I am disputing and this itemized list was not provided to me. These total 1504.04.
These charges are: Electricity Utility Income - 6/7/15 to 7/7/15 Elec & Gas 73.71 1,217.60
08/13/2015 Electricity Utility Income - 7/7/15 to 7/31/15 Electric & Gas Bill 74.00
08/17/2015 Eviction Filing Charge - Eviction Filing Charge 432.00
08/17/2015 Maintenance Fee Income - Carpet Replace 639.33
08/17/2015 Cleaning Income - Cleaning of Dirty Unit 265.00
08/17/2015 Maintenance Fee Income - Replace Dirty Blind 20.00.
My deposits totaled $1600. My last month of rent and late fee were $1080 and even if you get to charge me for electrical of $147.41 that is still significantly less then what is said to be owed. It was bad enough you are trying to say I was "evicted" on my rental record now you are coming after me for money that I was unaware of and disagree owing you. Carpet replacement? Cleaning of dirty unit?
It is VERY important to note that GPM notified my in early May that they were NOT renewing my lease and I was to vacate by 7/31/2015 because of the barking from my dogs. GPM no longer allows dogs in this building. I explained to GPM in early July that since I needed to move I needed my July rent for a new deposit and they could keep my current deposit. I cannot help that a building that allowed for dogs had then decided to not renew my lease because they changed their pet policy. There were 2 residents that complained about the dogs previously and they were unemployed weirdos on drugs and booze that lived like slobs who also vacated the premises themselves a month prior. I know because I had to live with them. As the ledger shows I was paying my rent every month. If it was a little late they were able to receive a healthy $50 late fee from me every time. I explained to GPM that I am a single mother and I did not have extra several thousands of dollars laying around for moving; that is why the July rent was delayed. They knew the circumstances in July. Filing an eviction is adding insult to injury and the judge even stated that it was unnecessary since the lease was up. In a nutshell, my lease was not renewed as of May because of my barking Chihuahua , and GPM decided to say no dogs in the building so that forced me to move and forced me to have to produce an additional several thousands to rent a new place. I communicated this to GPM and they were told to keep my deposits which they did. The additional money owed for cleaning and carpet and court fees is all unnecessary. You can plainly see what happened here, that they DID NOT need to take me to court for an eviction because my lease was up on 7/31. Besides adding what I call bogus charges they are destroying my rental record and any person with their head screwed on right can see that they did not need to attempt to evict me. Please remove the eviction from my rental record. That is what I am asking for. The balance owing is a separate matter and that is something that also needs to be addressed.
Final Business Response /* (4000, 9, 2015/12/09) */
We will not be removing the eviction. It was filed because the tenant did not pay her July rent(I have emails that says she would pay it) I would have to disagree that the "Court" would state any of the above as Ms. [redacted] stated. They would not tell anyone that their security deposit would be allowed to be used as their last month's rent. Pursuant to MN Statute;
Subd.504B.178 INTEREST ON SECURITY DEPOSITS; WITHHOLDING SECURITY DEPOSITS; DAMAGES; LIMIT ON WITHHOLDING LAST MONTH'S RENT.
8.Withholding rent. No tenant may withhold payment of all or any portion of rent for the last payment period of a residential rental agreement, except an oral or written month to month residential rental agreement concerning which neither the tenant nor landlord has served a notice to quit, or for the last month of a contract for deed cancellation period under section 559.21 or a mortgage foreclosure redemption period under chapter 580, 581, or 582, on the grounds that the deposit should serve as payment for the rent. Withholding all or any portion of rent for the last payment period of the residential rental agreement creates a rebuttable presumption that the tenant withheld the last payment on the grounds that the deposit should serve as payment for the rent. Any tenant who remains in violation of this subdivision after written demand and notice of this subdivision shall be liable to the landlord for the following:

(1) a penalty in an amount equal to the portion of the deposit which the landlord is entitled to withhold under subdivision 3 other than to remedy the tenant's default in the payment of rent; and
(2) interest on the whole deposit as provided in subdivision 2, in addition to the amount of rent withheld by the tenant in violation of this subdivision.
We do not intend to remove the UD as it is valid & was filed for valid reason.

Initial Business Response /* (1000, 15, 2015/07/01) */
Per a phone call from the company, they stated that they have been in contact with the complainant and that everything should be resolved. They stated that the tenant has moved out and was not charged for a lock change (they credited his...

account for that amount).
Initial Consumer Rebuttal /* (2000, 17, 2015/07/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

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Address: 708 Cleveland Ave SW Ste 160, New Brighton, Minnesota, United States, 55112-3550

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