Guardian Protection Services Inc

June 28, 2016
Revdex.com of Western Pennsylvania
Attention: [redacted] 400 Holiday Drive, Suite 220
Pittsburgh, PA 15220
RE: [redacted] - Complaint ID #[redacted]
Dear Ms. [redacted]:
Thank you for forwarding Ms. [redacted]’ complaint to Guardian Protection Services, Inc. (“Guardian”). Upon...

receipt of your letter, Guardian conducted a thorough review of Ms. [redacted]’ account.
While Guardian maintains its legal right to pursue fulfillment of the full terms of Ms. [redacted]’s Agreement, in light of Ms. [redacted]’ unique circumstances Guardian will accommodate her request to cancel her account without further payment. Please note, upon cancellation Guardian will no longer respond to signals received from Ms. [redacted]’ residence. Guardian apologizes to Ms. [redacted] for any confusion or inconvenience.
In order to finalize cancellation of the account, Guardian will need to speak with Ms. [redacted] directly and will need to obtain her signature on the termination authorization. Ms. [redacted] may complete this process at her convenience by contacting Allan S[redacted] at ###-###-####, ext. [redacted].
Thank you for informing Guardian of this matter. Should you have any questions, please contact me directly at ###-###-####, ext. [redacted].
Sincerely,
Andrew A[redacted] Manager
Customer Care Department

November 21, 2016 Revdex.comAttn: [redacted] 400 Holiday Drive, Suite 220Pittsburgh, PA  15220 RE:        [redacted] – ID #[redacted] Dear Ms. [redacted]   Thank you for advising Guardian Protection Services, Inc....

(“Guardian”) of Ms. [redacted]’s concerns.  Guardian welcomes the opportunity to provide response and facilitate resolution.  For background, please note that the subject security system was sold and installed by [redacted] Security Management, Inc. (“[redacted]”) whereby all aspects of the transaction took place directly with [redacted]. Guardian was not present during any aspect of the sales transaction.   Ms. [redacted] has requested the cancellation of the subject account on behalf of [redacted], the account holder.  Prior to receipt of the subject complaint Guardian had processed cancellation of this account effective December 1, 2016.  Upon receipt of your letter, Guardian reached out to Ms. [redacted] to relay this information.  Ms. [redacted] expressed her satisfaction with this resolution.  Guardian extends its apologies to Ms. [redacted] and Ms. [redacted] for any confusion or inconvenience.  Thank you for allowing Guardian the opportunity to respond to this matter. Should you have any questions, please contact me directly at ###-###-####, ext. [redacted].                                         Sincerely,                                   ...⇄ Kathleen V[redacted], Director                                    ...⇄ Account Management Department

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In Response: Mr. A[redacted] and Guardian are not offering the solution I amrequesting. I want to cancel my contract, I do not want reduced rates, creditsapplied, or an inactive account that will only extend the terms of saidcontract. I am also not offering an early termination fee to GuardianProtection Services. My offer of $250 is for any costs incurred with regards tohaving to cancel the service or reclaim any equipment. As I initially iterated,nowhere does the contract state that I will be required to pay an earlytermination fee. I have again included what is in the contract that Mr. A[redacted]and Guardian are referring to again below:Section 12Termination; Default“If you fail tomake a payment when payment is due, Your system repeatedly generates falsealarms, or You abuse Our staff, We may discontinue installation, monitoring andservice, terminate this Agreement, and recover all damages to which We areentitled including, without limitation, the value of the work performed and theamount due to Us for the unexpired term of the Agreement, including loss ofprofits. You also agree to pay for any and all collection agency fees, attorneyfees and related costs, whenever this matter is referred to collection andwhether or not a suit is filed. We may impose a monthly late fee on allpayments more than thirty (30) days past due in an amount equal to $5.00 eachuntil paid, or the maximum amount permitted by Pennsylvania law, whichever isless. The provisions of this agreement that apply to any claim or suit willsurvive the cancellation, termination or expiration of this Agreement. Youagree to pay Us $25.00 any time Your check, credit card charge, or ACH debit isreturned to Us whether for lack of funds or otherwise. Your obligations underthis agreement continue even if You sell or leave the Premises.”And to Mr. A[redacted]’s statement that“Expensive electronic security equipment was provided and installed at littleor no cost to Mr. [redacted] with the expectation to recover that cost over thefive (5) year initial term of his Agreement”, as the first page of the contractshows, I paid $349 for installation and equipment. Also worth noting, is thatthe [redacted] Technology equipment was already present when we moved into thislocation, which is why we contacted [redacted] in the first place. So the“expensive equipment” was already present and we paid for installation of anyupgrades that were performed at the initial signing of this contract.Thank you, [redacted]

June 6, 2017Revdex.com of Western PennsylvaniaAttn: [redacted] 400 Holiday Drive, Suite 220Pittsburgh, PA 15220RE: [redacted], Case #[redacted]Dear Ms. [redacted]: Thank you for informing Guardian Protection Services, Inc. (“Guardian”) of Mr. [redacted]’ concerns. Guardian appreciates the opportunity to...

provide response and clarify this matter for all parties.Upon receipt of your letter, Guardian conducted a thorough review of Mr. [redacted]’ account. For background, Mr. [redacted]’ account came to Guardian by way of an authorized dealer of Guardian known as Global Alarm Solutions (“Global Alarm”). As such, all aspects of Mr. [redacted]’ sales transaction took place directly with Global Alarm, not Guardian. Guardian was not present during any portion of the sales transaction. In order to establish a Guardian account for Mr. [redacted] and activate 24-hour monitoring and related services, Guardian requires certain paperwork from Global Alarm. All such required paperwork was provided thereby facilitating activation of Mr. [redacted]’ services and subsequent billings. Please note that Global Alarm is a separate and distinct company from Guardian, for which Guardian provides 24-hour monitoring and related services for customers whose systems were sold and installed by Global Alarm. Guardian does not control any day-to-day business activities or any internal policies or procedures of Global Alarm, including security evaluations, sales processes, installation practices or any other aspects of Global Alarm’s business. Our records indicate Mr. [redacted]’ initial transaction with Global Alarm occurred on September 23, 2013 at which time he executed an Authorized Dealer Sales and Monitoring Agreement (“Agreement”). The initial term of the Agreement was for a period of five (5) years. Mr. [redacted] acknowledged the term of the Agreement by affixing his initials beside the separate clause which specifically outlines the initial term. Mr. [redacted] also executed the Agreement by affixing his signature at the bottom of the form. Our records indicate that Mr. [redacted]’ system was installed and activated by Global Alarm on September 26, 2013. On May 23, 2017 with sixteen (16) months remaining in the initial term of his Agreement, Mr. [redacted] informed Guardian that he was moving from the monitored premises. Guardian’s representative explained to Mr. [redacted] that he was ineligible to cancel the account absent payment of an early termination fee. In a good faith effort to assist Mr. [redacted], Guardian’s representative explained that services could be transferred to Mr. [redacted]’ new home, or to a friend/family member. Alternatively, should the new homeowner activate monitoring services under a new Agreement for a minimum of sixteen (16) months, Mr. [redacted] would be relieved from all remaining obligation. Mr. [redacted] stated that he did not wish to transfer services and requested a discount to the early termination fee. After review of Mr. [redacted]’ account, Guardian informed Mr. [redacted] on May 24, 2017 that Guardian would accept a discounted early termination fee of $726 to cancel. Guardian received the subject complaint shortly thereafter. Upon receipt of your letter, Guardian contacted Mr. [redacted] to review his concerns directly. During that conversation, Mr. [redacted] expressed discontent with the sales transaction and further stated that he felt the sale representative had lied to him. Guardian’s representative reviewed the terms of the Agreement and that the initial term was clearly defined in the Agreement. Mr. [redacted] confirmed that he did not read the Agreement until after he had executed the document. Mr. [redacted] also expressed discontent with the early termination fee amount. Guardian’s representative explained that the terms of the Agreement define the early termination fee to be $1,138 however Guardian previously offered to accept a discount of $726 to assist Mr. [redacted]. Mr. [redacted] stated he was unwilling to remit that amount and offered to pay $227. Guardian’s representative explained that Guardian could not accept $227 however in a final gesture of good faith, Guardian would be willing to split the difference and accept $476. Mr. [redacted] disputed the offer of $476. Guardian’s representative explained that $476 was the lowest amount that Guardian could accept and that this amount provided a discount of $662 from the full early termination fee. In a good faith effort to bring swift resolution to this matter, Guardian remains willing to accept the sum of $476 to cancel Mr. [redacted]’ account. Guardian believes the above offer to be fair and reasonable and remains hopeful that Mr. [redacted] will concur. This offer shall remain available until close of business on July 5, 2017. Alternatively, Mr. [redacted] may remit timely monthly payments until such time that he is eligible to cancel the account. Thank you for allowing Guardian the opportunity to address and clarify this matter. Should you have any questions, please contact me at [redacted]. Sincerely,Kathleen V[redacted], Director Account Management Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
"The use of a proprietary code is standard practice in the security industry and is deployed not only to protect consumers from unauthorized tampering of highly sensitive system-level programming, but also to protect sensitive proprietary company-owned information contained within the system." This is NOT "standard practice" and is my core complaint. This is horrible business practice and essentially allows Guardian to hijack the product and hold it ransom to their demands. An example would be if Microsoft were to deploy a program to your computer that would stop you from installing any other software other than Microsoft's software. Guardian is NOT "protecting consumers" and is using poor business practices to hold consumers ransom to their monitoring and services.  The "highly sensitive system-level programming" is a scare tactic to dissuade consumers from using another company to update the system to allow monitoring by anyone but Guardian. Again, this is poor business practices. Being in the technology industry and working for one of the largest computer companies in the world, the information in the system relates to your house and contained sensors as well as the phone number to Guardian for alarm monitoring. The installer code and dealer code allow you, as a homeowner, to add additional sensors and settings to your system, as well as allow other companies to monitor your home. Without these codes, ONLY Guardian is able to add sensors, update core settings and monitor your home, making their organization a MONOPOLY on your home alarm system.
Regards,
[redacted]

While disappointed in [redacted]s handling of the refund and their refusal to even process the refund prior to picking up the equipment, despite their legal / contractual obligation, I understand that it is not a matter that pertains to Guardian Protection Services.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1. The business indicates that they were given my contact information in case of emergency at the property. I reject the idea that a low battery signal constitutes an emergency. Besides which, I never saw any indication that there was ever a low battery to begin with.2. The business is correct, they did send an unnecessary replacement battery. I received the battery, and replaced the old one as indicated. This DID NOT stop the phone calls.3. LOW BATTERY ISSUES ASIDE, the response does not address the repeated unwanted phone calls, which is the nature of my complaint. The fact that I did not have to give a "code word" to receive phone calls in the first place, but have to give one to stop the calls is a ludicrous way to run a business. I have never heard of a company that cannot provide an alternate way to verify a caller's identity.4. Recent changes to the Telephone Consumer Protection Act allow consumers to revoke consent to receive robocalls, like the ones Guardian is issuing to me. Here is the relevant verbiage:"Empowering Consumers to Say ‘Stop’– Consumers have the right to revoke their consent  to receive robocalls and robotexts in any reasonable way at any time."https://www.fcc.gov/document/fcc-strengthens-consumer-protections-against-...⇄ would say that repeated phone calls to a company is a reasonable way to revoke consent. I even told them more than once that what they were doing is illegal, and they did not seem to care at all.5. I still cannot confirm that the phone calls have stopped, and the response to this complaint does nothing to reassure me. When my landlord last spoke with Guardian, they could not even tell her WHY they were still calling me. As far as I can tell, they may still be trying to call me, but I had to go to my phone carrier to have the number blocked.Guardian's communication policies are absolutely absurd and need an overhaul. I should not have to go through a third party (like my landlord) or outside organizations (like the Revdex.com and FCC) to resolve a simple request like "STOP CALLING ME". Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10351252, and find that this resolution is satisfactory to me.  I am fine since Guardian will default the proprietary and other relevant codes to default when they will not be under obligation to protect me as the contract term would be complete. I will wait till the end of the term to get the code.
Regards,
Kiran Choudhary

RE:      [redacted], Case #[redacted] Dear Ms. Cook:   Thank you for informing Guardian Protection Services, Inc. (“Guardian”) of Mr. [redacted]’ additional concerns. Upon receipt of your letter, Guardian contacted Mr. [redacted] directly. During that conversation, Mr. [redacted] disputed the most recent work order and requested that it be removed from his record, further stating that he did not authorize the electronic signature on the document. Guardian’s representative explained that the work order cannot be removed from the file as it details the scope of work completed during the onsite service visit and authorizes the work to be completed. Guardian’s representative also explained that the service fees related to the work order have been waived, however Mr. [redacted] reiterated his opposition to the work order even though he was not charged for services.  Guardian’s representative also reviewed with Mr. [redacted] his concerns related to the [redacted] unit. Mr. [redacted] acknowledged his understanding that the [redacted] device is outside of the warranty offered by Guardian and declined to schedule an onsite service appointment through Guardian as it would not be conducted at no charge. Mr. [redacted] reiterated that he is working directly with [redacted] to replace the unit as [redacted] will replace the device at no charge under their own warranty.  Mr. [redacted] further acknowledged his understanding of the current balance due on the account and that Guardian will not extend any further credits.  At the conclusion of the conversation, Guardian’s representative inquired how we could resolve Mr. [redacted]’ concerns. Mr. [redacted] reiterated his dissatisfaction with the work order, however stated he desired no further assistance.   I am hopeful the above information has assisted to clarify this matter for all parties.  Should you have any questions, please feel free to contact me directly at ###-###-####, ext. [redacted].                                         ...⇄ Sincerely,                                   ...⇄ Andrew A[redacted], Manager                                    �...⇄ Customer Care Department

July 21, 2016   Revdex.com Attn: [redacted] 400 Holiday Drive, Suite 220 Pittsburgh, PA  15220 RE:        [redacted]
* Dear Ms. [redacted]    Thank you for providing Guardian Protection Services, Inc. (“Guardian”)...

with Mr. [redacted]’ complaint dated July 19, 2016.   Before Guardian had the opportunity to contact Mr. [redacted] to discuss his concerns directly, Mr. [redacted] delivered a check in the amount of $750 to Guardian’s corporate headquarters for payment of the early termination fee on July 20, 2016. At that time, Mr. [redacted] requested that Guardian cease any further contact with him.   Pursuant to Mr. [redacted]’ payment of the early termination fee, Mr. [redacted]’ account was cancelled effective July 20, 2016. Guardian apologizes to Mr. [redacted]’ that its efforts to resolve this matter did not meet his expectations.   Thank you for informing Guardian of this matter. Should you have any questions, please contact me directly at ###-###-####, ext. [redacted]. Sincerely, Kathleen V[redacted] Director Account Management Department

April 7, 2016
Revdex.com
Attn: [redacted]
400 Holiday Drive, Suite 220
Pittsburgh, PA 15220
[redacted] – ID #[redacted]
Dear Ms. [redacted]
Thank you for advising Guardian Protection Services, Inc. (“Guardian”) of Mr. [redacted]’s complaint. Guardian values its...

customers and welcomes any opportunity to address a question or concern.
Upon receipt of your letter, Guardian immediately contacted Mr. [redacted]. During that conversation, Guardian’s representative explained that upon completion of the initial term the account renews on a month to month basis to avoid a lapse in services provided, which is why a 30-day notice to cancel is required. Notwithstanding, Guardian will accommodate Mr. [redacted]’s request to cancel the account effective April 20, 2016. The balance due on Mr. [redacted]’s account has been waived and upon cancellation he will receive no further billing statements from Guardian. Mr. [redacted] expressed his satisfaction with this resolution.
On behalf of Guardian, I would like to wish Mr. [redacted] the best and thank him for allowing Guardian to serve his security needs. Should he desire security services in the future, I hope he will consider Guardian.
Thank you for informing Guardian of this matter. Should you have any questions, please contact me directly at ###-###-####, ext. [redacted]
Sincerely,
Andrew A[redacted] Manager
Customer Service Department

January 7, 2016
RE: [redacted] – ID #[redacted]
Dear Ms. Cook:
Thank you for advising Guardian Protection Services, Inc. (“Guardian”) of Ms. [redacted]’s complaint. Guardian values the opportunity to respond and clarify this matter for all parties.
While Ms. [redacted]’s complaint was...

directed to Guardian, it is important to understand that Guardian is contracted by a separate and distinct firm by the name of [redacted], to provide 24-hour monitoring services, telephone customer support services and billing services for their customers. The subject account is among those for which Guardian provides these services. Ms. [redacted]’s sales transaction, system installation and system activation process took place directly between [redacted] and Ms. [redacted]; Guardian was not present and was not involved in any portion of the sales or system installation process. Further, Ms. [redacted]’s contractual arrangement is with [redacted], not Guardian. Guardian is simply an agent for [redacted] to provide services for [redacted] customers as described above.
Additionally, please note that [redacted] is a separate and distinct company from Guardian. Guardian does not control any day-to-day business activities or any internal policies or procedures of [redacted], including security evaluations, sales processes, installation practices or any other aspects of [redacted]’s business.
As background, Guardian’s records indicate that Ms. [redacted] initially engaged [redacted]’s services on March 27, 2013, as memorialized in the Agreement For Monitoring and Installation of Security System (“Agreement”). The initial term of the Agreement is clearly designated as sixty (60) months. Ms. [redacted] acknowledged the initial term by placing her initials beside the separate clause which states, “Company agrees to provide monitoring services for a period of 60 months from the above date.” Ms. [redacted] also executed the Agreement by placing her signature at the bottom of the form. A copy of the Agreement is attached hereto for your review. Guardian’s records indicate Ms. [redacted]’s system was installed and activated by [redacted] on March 29, 2013.
Our records indicate that Guardian had no contact with Ms. [redacted] until two (2) years after installation of her security system. On March 24, 2015, Ms. [redacted] contacted Guardian and stated that her system was not working properly. Ms. [redacted] requested the cancellation of her account as a result. Guardian’s representative informed Ms. [redacted] that all monthly test signals were being received by Guardian which would indicate her system was properly communicating all signals. Guardian’s representative offered to schedule a technician to evaluate the system for any issues however Ms. [redacted] declined and reiterated her request to cancel. Guardian’s representative explained to Ms. [redacted] that she remained within the initial term of her Agreement with [redacted] and was ineligible to cancel her account without payment of an early termination fee.
On March 26, 2015, Ms. [redacted] requested the cancellation of her account due to false alarms. Guardian again offered to schedule a technician at no charge to inspect and repair her system, however Ms. [redacted] declined. Guardian’s representative reviewed Ms. [redacted]’s account and explained that Guardian has no record of receiving false alarm signals from her system. Guardian’s representative also explained that Ms. [redacted] remained within the initial term of her Agreement with [redacted] and was ineligible to simply cancel without further payment. Ms. [redacted] disputed the five (5) year term of her Agreement, further asserting that her copy of the Agreement designated a two (2) year term. Guardian’s representative explained that the Agreement on file with Guardian reflects a five (5) year term and requested that Ms. [redacted] forward a copy of her two (2) year Agreement for Guardian to review. Ms. [redacted] stated she did not possess a copy of the Agreement.
Guardian received no further contact from Ms. [redacted] until receipt of the subject complaint.
Ms. [redacted]’s letter expresses concern that her system is not working properly. Please note, Guardian’s records reflect that all monthly test signals from Ms. [redacted]’s system are being received at the designated time which would indicate Ms. [redacted]’s system is properly transmitting signals. Ms. [redacted] has also expressed concern regarding false alarm events from her system however Guardian has no record of receiving false alarm signals from Ms. [redacted]’s residence. Guardian has on several occasions offered to send a technician to Ms. [redacted]’s residence at no charge to her. Regretfully, Ms. [redacted] has declined all offers of assistance. Guardian’s offer to send a technician at no charge to inspect and make any necessary repairs to Ms. [redacted]’s system remains available to her should she so desire.
Respectfully, Guardian is unable to cancel Ms. [redacted]’s Agreement with [redacted] without further payment as she has requested. Guardian’s records indicate Ms. [redacted] knowingly and willfully executed a five (5) year Agreement with [redacted]. Should Ms. [redacted] locate a copy of her Agreement bearing a two (2) year term, Guardian would be happy to forward that document to [redacted] for review.
I am hopeful the above information has assisted to clarify this matter for all parties. Thank you for providing Guardian the opportunity to address this matter. Should you have any questions, please contact me directly at (800) 533-4827, ext. 12373.
Sincerely,
Andrew A[redacted], Manager
Customer Care Department

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will pay the amount of  
amount of $420.86.Regards,
[redacted]

April 28, 2017 Revdex.com of Western PennsylvaniaAttn:  [redacted]400 Holiday Drive, Suite 220Pittsburgh, PA 15220 RE:      [redacted] Dear Ms. [redacted]:   Thank you for forwarding Mr. [redacted]’s complaint to Guardian Protection...

Services, Inc. (“Guardian”).  Upon receipt of your letter, Guardian reviewed Mr. [redacted]’s account and discovered that invoices were erroneously mailed to Mr. [redacted] subsequent to cancellation of his account. Guardian sincerely apologizes to Mr. [redacted] for the oversight.  Please allow this letter to confirm that the balance due on Mr. [redacted]’s account has been waived and he will receive no further billing statements from Guardian.   Thank you for allowing Guardian to address this matter. Should you have any questions, please feel free to contact me directly at [redacted].                                         ...⇄ Sincerely,                                   ...⇄ John T[redacted], Manager                                    �...⇄ Customer Service Loyalty Department

December 5, 2016 Revdex.com of Western...

PennsylvaniaAttn:  [redacted]400 Holiday Drive, Suite 220Pittsburgh, PA 15220 RE:      [redacted], Case #[redacted] Dear Ms. [redacted]   Thank you for forwarding Mr. [redacted]’s complaint to Guardian Protection Services, Inc. (“Guardian”). Guardian values the opportunity to provide response and facilitate resolution of his concerns.  Mr. [redacted] has expressed dissatisfaction with the camera system installed in his home. Upon receipt of your letter, Guardian contacted Mr. [redacted] to review his concerns directly. During that conversation, Guardian agreed to cancel the camera portion of Mr. [redacted]’s Agreement with Guardian. Accordingly, Mr. [redacted]’s monthly rate will be reduced to $53.99/month with twenty (20) months remaining in the initial term of his Monitoring Agreement. Guardian also provided Mr. [redacted] with a refund of all payments remitted by Mr. [redacted] for camera services to date.  During that conversation, Mr. [redacted] also requested the cancellation of the monitoring portion of his account with Guardian. Guardian’s representative explained that the camera system is a separate Agreement from the Monitoring Agreement. Guardian’s records indicate that Mr. [redacted]’s security monitoring equipment is working properly as evidenced by Guardian’s receipt of all regularly scheduled test signals from Mr. [redacted]’s system. As such, Guardian is respectfully unable to cancel Mr. [redacted]’s security monitoring contract absent payment of an early termination fee.  Should Mr. [redacted] wish to move forward with cancellation, he may do so by contacting Guardian at his convenience, however Guardian remains hopeful that Mr. [redacted] will elect to continue utilizing the security monitoring equipment as designed to provide Mr. [redacted] and his family with peace of mind. Thank you for the opportunity to respond to this matter.  Should you have any questions, please feel free to contact me directly at ###-###-####, ext. [redacted]                                         ...⇄ Sincerely,                                   ...⇄ John T[redacted] Manager                                                                        Customer Service Loyalty Department

May 12, 2016
Re: [redacted] - Complaint #[redacted]
Dear Ms. [redacted]:
Guardian Protection Services, Inc. (“Guardian”) is in receipt of Ms. [redacted]’s most recent comments. Guardian apologizes that its efforts to satisfy Ms. [redacted] have not met her expectations. Notwithstanding, Guardian remains unwilling to incur the substantial costs to dispatch a technician to activate a system in Ms. [redacted]’s new home for the remaining seventeen (17) months in her initial term.
Should Ms. [redacted] wish to cancel her account, she may do so upon remittance of a 30% reduction to the early termination fee in the amount of $487.00. This offer shall remain available to Ms. [redacted] until close of business on June 6, 2016 after which it will be rescinded. Alternatively, Ms. [redacted] may continue to remit timely monthly payments until such time that she is eligible to cancel her account.
Guardian has made every reasonable effort to address Ms. [redacted]’s concerns and remains hopeful the above information is sufficient to close the file with the Revdex.com.
Should you have any questions, please contact me directly at ###-###-####, ext. [redacted].
Sincerely,
Kathleen V[redacted] Director
Account Management Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

June 19, 2017Revdex.com of Western PennsylvaniaAttn: [redacted] 400 Holiday Drive, Suite 220Pittsburgh, PA 15220RE: [redacted], Case #[redacted]Dear Ms. [redacted]: Thank you for informing Guardian Protection Services, Inc. (“Guardian”) of Mr. [redacted]’s complaint. Guardian values the opportunity provider...

response and facilitate resolution of his concerns. Upon receipt of your letter, Guardian conducted a careful review of the subject account. Due to Mr. [redacted]’s unique circumstances, in this instance and in good faith, Guardian will accommodate his request the cancel the account without further payment. Guardian has contacted Mr. [redacted] directly to provide the above explanation. Mr. [redacted] has expressed his complete satisfaction with this resolution. Guardian apologizes to Mr. [redacted] for any confusion or inconvenience. Thank you for the opportunity to respond to Mr. [redacted]’s complaint. Should you have any questions, please contact me directly at [redacted]. Sincerely,Kathleen V[redacted], Director Account Management Department

February 25, 2016
RE: [redacted] – Complaint ID #[redacted]

Dear Ms. [redacted]:
Guardian Protection Services, Inc. (“Guardian”) is in receipt of Ms. [redacted]’ complaint and values the opportunity to respond. The complaint prompted a thorough investigation of Ms. [redacted]’ account and the...

following information is provided in hopes of assisting and clarifying the matter for all parties.
Ms. [redacted]’ initial transaction occurred with Guardian on December 14, 2013, at which time she executed a Monitoring and Repair Agreement (“Agreement”) in order to engage Guardian's services. The initial term of the Agreement was for a period of sixty (60) months. Ms. [redacted] acknowledged the term of the Agreement by affixing her initials beside the separate and bolded clause which specifically designates the sixty (60) month term. Ms. [redacted] also executed the Agreement by affixing her signature at the bottom of the form.
Ms. [redacted] has requested that her name be removed from the account and into the name of Mr. [redacted]. In order to accommodate Ms. [redacted]’ request, Guardian requires that Mr. Jeremy [redacted] execute a new Agreement which acknowledges his acceptance of responsibility for the remaining initial term. Accordingly, Guardian forwarded a new Agreement to Mr. [redacted] for signature however that document was not returned. In September 2015, Guardian forwarded another copy of the Agreement to Mr. [redacted] for signature. To date, Mr. [redacted] has not executed or returned the new Agreement. Guardian has made numerous attempts to contact Mr. [redacted] to discuss this matter with him directly however Mr. [redacted] has not returned the messages left for him by Guardian.
Unfortunately, Guardian is unable to remove Ms. [redacted] from the account absent Mr[redacted]’ execution of the new Agreement. Guardian has made every reasonable effort to reach Mr. [redacted] in order to accommodate Ms. [redacted]’ request. Regretfully, Guardian is at an impasse until such time that Mr. [redacted] contacts Guardian and/or returns the executed Agreement. In the interim, Guardian will continue to reach out to Mr. [redacted] in the hopes that this matter can be resolved in a timely manner.
I am hopeful the above information has assisted to clarify this matter for all parties. Should you have any questions, please contact me directly at ###-###-####, ext. [redacted].
Sincerely,
Sharon G[redacted], Credit Manager
Credit & Collections Department

December 17, 2015
RE: [redacted] – Complaint ID #[redacted]

Dear Ms. [redacted]:
Thank you for forwarding Ms. [redacted] complaint to Guardian Protection Services, Inc. (“Guardian”). Guardian welcomes the opportunity to provide response and bring swift resolution to this matter.
Prior to...

receipt of your letter, Guardian had spoken with Ms. [redacted] on December 14, 2015 and accepted Ms. [redacted] request to cancel her account. Upon cancellation, the balance due on Ms. [redacted] account will be waived and she will receive no further billing statements from Guardian. Ms. [redacted] has expressed her complete satisfaction with this resolution. Guardian sincerely apologizes to Ms. [redacted] for any confusion and wishes her the very best.
Should you have any questions, please contact me directly at ###-###-####, ext. [redacted]
Sincerely,
Andrew A[redacted], Manager
Customer Service Department