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Guardian Relocation, Inc

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Reviews Guardian Relocation, Inc

Guardian Relocation, Inc Reviews (3)

Initial Business Response /* (1000, 5, 2015/06/26) */
Mr *** *** did utilize Atlas Van Lines and ABC Moving & Storage for his move from Indianapolis, IN to St Louis, MO in 08/Mr *** household goods were placed into storage at ABCThe ***'s household goods had full value
protection(insurance)while his company paid for the monthly storage and valuation for the first nine monthsAfter the first nine months the cost of the ***'s storage/valuation became the responsibility of the ***'sThe ***'s opted not to pay for the full value protection as they were paying the monthly storage invoicesBecause they discontinued the full value coverage the coverage converts to $per pound per article
I did visit the ***'s home to survey the furniture damage and property damageAnd at that time I explained the valuation coverage that the ***'s had on their household goodsNo questions were asked that I recall so I assumed everything was understood
ABC sent reputable 3rd party repair firms out to the ***'s residence to access the damages, both entities stepped away from repairing damages because of what they over heard the client say "pending lawsuits" Both of these companies shared theirs thoughts on the subject
It's apparent that the ***'s did not understand the mover's liability factorWe can reopen the claim to further discussThis can be worked out but it needs to be fair for all parties

Initial Business Response /* (1000, 5, 2014/11/18) */
Gentlemen;
ABC Moving & Storage has reached out to the client and has tried to resolve this claim issueAttached is the response letter from ABC outlining the legal responsibility that ABC has under the transportation agreement and
Bill of Lading that the client signed prior to the actual moveThe response letter also notes what the valuation coverage was ($per lbs per article) and that this was the coverage selected by the client and signed for by the client
The research shows that all documents; bill of lading and inventories were noted, detailed and signed for by the client at the time of pick up and final deliveryThe claim settlement letter mailed to the client from ABC has not been returned to us, thus stalling the claim processThe offer for the claim settlement still stands and will be honored when settlement letter is received
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2014/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The damage to the floor was not caused by any other contractorsAll the damage to the floor is next to furniture which ABC was responsible for movingSpecifically all the painting downstairs was done before we moved into the home and we had a plumber working on the bathroomsNo other workers could have caused the damage to the floor in the exact location of the furniturePlease review the pictures again
Final Consumer Response /* (3000, 12, 2015/03/06) */
03/10/15: They washed their hands of it and have not offered to fix the floorWe did not accept the $The charges were disputed with VISAWe are out the $1,requesting for damagesI feel the $1,we requested as a settlement is fairI have a dinning room chair that were destroyedThese damages were based on the movers not doing their jobThe best resolution would be to fix the floorThe painter completed the painting before the floor was put inThe floor repair would be $
03/24/15: Let's close this thing outI will accept the offer of $I am not entirely satisfied and still believe the movers damaged my floor
Final Business Response /* (1000, 13, 2015/03/06) */
03/10/15: Mediator called business and left voice maul message for *** ***
03/11/15: I will need to look into the case, since this was last yearGive me a few days to look into the case
03/16/15: This has reached this level because they keep escalatingWhen we were asked to do local moves for the consumer they signed for the basic valuation at $The alternative was to have full replacement but this was an additional expenseThe weight of the piece damaged X = $They believe we damaged their floor and but we did a walk through and nothing was brought to our attentionThe painters were still thereIf I did something then I will take responsibilityLet me think about it and I will call you back
03/23/15: Mediator called business and left voice mail message for *** ***
03/24/15: I sent a letter outlining the items claimed and what my obligations areThe claim settlement for $standsI will offer and additional $as a good will gestureI do not have any documentation my workers damaged their floor
03/24/15: I will draft a new letter and wait for the consumer to return the signed document and then I will draft the check

Initial Business Response /* (1000, 5, 2015/03/02) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@abcatlas.com
To whom it may concern,
ABC Moving & Storage has reached out to the client and has tied to resolve this claim issue. Attached is the...

response letter from ABC outlining the legal responsibility that ABC has under the transportation agreement and Bill of Lading that Mrs. [redacted] signed prior to the actual move. The response letter also notes what the valuation coverage was ($.60 per lb. per article coverage at no charge to the client) and that was the coverage selected by the client. The research shows that the documents; non-binding estimate and Bill of Lading were noted , detailed and signed for by the client at the time of pick up and delivery. The claim settlement letter mailed to the client from ABC has not been returned to us, thus stalling the claim settlement process. The offer for claim settlement still stands and will be honored when settlement letter is received. Thank you!

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Address: 633 Goddard Ave, Chesterfield, Missouri, United States, 63005-1103

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