I have attached the correspondence between our Accounting Representative and Ms. [redacted]. A credit was issued to the order placed on February 19, 2016.We followed the process set up with [redacted] in issuing credit. As noted, Ms. [redacted] notified us after we agreed to issue...
credit that the card she used to purchase the product a year ago was no longer valid. In the correspondence, Ms. [redacted] was instructed to speak with [redacted] and her bank to find out the steps needed to receive her credit. She responded that she spoke with them, but never let us know what [redacted] or her bank said to do to resolve the issue, only that we should contact her bank. We let her know we could not do this due to privacy issues. I have also included an e-mail I received yesterday. Again, [redacted] is noting the customer must contact them because we have already issued credit.
I fought for two solid weeks or more to get a refund that this company was willing to give me. First it was issued so they say, 12/31/2016. They it was issued 1/1/2017. It was received into my account and regardless of getting a new debit card from my bank, the bank assured me it would not make a difference and I would get the credit. That credit never showed into my account and they insisted it was refunded and had me talk to the bank, which I did. Talk [redacted], which I did, over and over and over. The credit was never issued to my bank. I asked for a check and they said no when I inquired were the refund was. They being, [redacted] is aka Guardian Technologies. So finally on 1/22/2017 I got an [redacted] Gift card credit of 69.99 after talking to them on chat for about the 11th time. So my question is if they refunded me on 1/1/2017 why did they fight me all this time. They make it sound like they issued a credit. It was [redacted]. Not that I know how all that works. They stone walled me and they said they offered to send me a check well I asked for one and they said no. Please do read the emails. I have some that may not have gone through [redacted].I think they owe me an apology for being so difficult and giving me the run around. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution by [redacted] is satisfactory and the entire issue should not have been this big of a problem.
Regards,
[redacted]
e-mail received 10/9/17 from the company as follows: [redacted], Please see attached backup information pertaining to complaint ID [redacted] contacted us with questions on September 15, 2017. He requested our Support Team contact him. We tried several times to contact...
him leaving messages.After not connecting, on Friday, September 22, 2017, we received an e-mail stating the unit was defective. On Monday, September 25th we received a copy of communications that [redacted] was having with [redacted]. [redacted] offered a return label for the unit or [redacted] was informed he could return the unit to the store.We sent an e-mail to [redacted] asking if he returned the unit, if not we would send him a prepaid label or we could offer troubleshooting for the unit.[redacted] again reached out to [redacted] and sent us a copy of his correspondence. [redacted] never responded to us for a prepaid label. Our policy is for the customer to contact the store they purchased the product from first. A refund would need to be processed at the point of purchase. I spoke with Kimberly at [redacted] Executive offices and the customer has returned the product and a refund has been issued. Patty Patty S[redacted] | Guardian Technologies, LLCCustomer Service Manager26251 Bluestone Blvd P 216-706-2250 x 204Euclid, Ohio 44132 F 216-289-6869[redacted] | www. guardiantechnologies.com
I have attached the correspondence between our Accounting Representative and Ms. [redacted]. A credit was issued to the order placed on February 19, 2016.We followed the process set up with [redacted] in issuing credit. As noted, Ms. [redacted] notified us after we agreed to issue...
credit that the card she used to purchase the product a year ago was no longer valid. In the correspondence, Ms. [redacted] was instructed to speak with [redacted] and her bank to find out the steps needed to receive her credit. She responded that she spoke with them, but never let us know what [redacted] or her bank said to do to resolve the issue, only that we should contact her bank. We let her know we could not do this due to privacy issues. I have also included an e-mail I received yesterday. Again, [redacted] is noting the customer must contact them because we have already issued credit.
I fought for two solid weeks or more to get a refund that this company was willing to give me. First it was issued so they say, 12/31/2016. They it was issued 1/1/2017. It was received into my account and regardless of getting a new debit card from my bank, the bank assured me it would not make a difference and I would get the credit. That credit never showed into my account and they insisted it was refunded and had me talk to the bank, which I did. Talk [redacted], which I did, over and over and over. The credit was never issued to my bank. I asked for a check and they said no when I inquired were the refund was. They being, [redacted] is aka Guardian Technologies. So finally on 1/22/2017 I got an [redacted] Gift card credit of 69.99 after talking to them on chat for about the 11th time. So my question is if they refunded me on 1/1/2017 why did they fight me all this time. They make it sound like they issued a credit. It was [redacted]. Not that I know how all that works. They stone walled me and they said they offered to send me a check well I asked for one and they said no. Please do read the emails. I have some that may not have gone through [redacted].I think they owe me an apology for being so difficult and giving me the run around. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution by [redacted] is satisfactory and the entire issue should not have been this big of a problem.
Regards,
[redacted]
e-mail received 10/9/17 from the company as follows: [redacted], Please see attached backup information pertaining to complaint ID [redacted] contacted us with questions on September 15, 2017. He requested our Support Team contact him. We tried several times to contact...
him leaving messages.After not connecting, on Friday, September 22, 2017, we received an e-mail stating the unit was defective. On Monday, September 25th we received a copy of communications that [redacted] was having with [redacted]. [redacted] offered a return label for the unit or [redacted] was informed he could return the unit to the store.We sent an e-mail to [redacted] asking if he returned the unit, if not we would send him a prepaid label or we could offer troubleshooting for the unit.[redacted] again reached out to [redacted] and sent us a copy of his correspondence. [redacted] never responded to us for a prepaid label. Our policy is for the customer to contact the store they purchased the product from first. A refund would need to be processed at the point of purchase. I spoke with Kimberly at [redacted] Executive offices and the customer has returned the product and a refund has been issued. Patty Patty S[redacted] | Guardian Technologies, LLCCustomer Service Manager26251 Bluestone Blvd P 216-706-2250 x 204Euclid, Ohio 44132 F 216-289-6869[redacted] | www. guardiantechnologies.com