Guardian Termite & Pest Control

Initial Business Response / [redacted] (1000, 5, 2015/11/20) */ Ms [redacted] , I am sorry to hear that you are experiencing this issueUnfortunately, the issues that you have been experiencing on each of your returns (charging failures) have been determined to be caused by physically damaged ports on the deviceAs each return product is tested ant charged past 50% before shipping back tot eh customer, the damage has been happening when charging at your locationEven though physical damage does void the manufacturer's warranty, we have made several exceptions in your case, but I am afraid that we will not be able to cover your shipping of another physically damaged device to us Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Read my report clearlyfirst ones sent, were wrong onesthen last one was defective, because yes indeed it was charged to 68%tried to charge to 100%never happenedGot down to 31%, tried again and tried other cords and still wouldn't happenso clearly was already defective!!!!

Initial Business Response / [redacted] (1000, 5, 2015/11/20) */ Ms***, I am sorry to hear that you are experiencing this issueUnfortunately, the freeze and popup issue you are experiencing is a software problem cause by your Google Play Services, which is not covered under the Manufacturer's warranty Despite this, we had you send the item in for a hardware check, and found no issues with the hardware on the deviceWe even sent you an additional cable and charger at your requestAccording to our notes, you did not notify any of our technicians about the issue regarding the black/grey screen lockupIf you will please contact our technicians by email at [redacted] @machspeed.com, and include information on this issue, as well as a picture of the screen, we would be happy to look into this issue for you Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/11/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) First, I called to inform the company that I had mistakenly sent the items which came in the original box wihen I sent the tablet for repairTherefore you were merly returning my chargerSecond, It is not the buyers responsibility to ensure that the Google works properly on the tablet its the Manaufacturers responsibility! Third the black/grayish screen only appeared after I received the tablet back in the mailI did call the help desk and the guy old me he would need to troubleshoot the issueTherefore the following day I bought my tablet with me and called back only for the next technician to offer me a RMA but I will have to pay for shipping AGAINHe didnt even attempt to troubleshoot the device per the prior technician's requestIt seems like pretense or advertising to me since Mach Speed/Trio is aware of this issue with GoogleGoogle will fix the device for $However, I just purchased this tablet in July it should NOT have issuesI'm requesting a full refund Sincerely, Final Business Response / [redacted] (4000, 10, 2015/11/30) */ Mrs***, I apologize that you were not happy with the responseIf you will please contact our technicians by email at [redacted] @machspeed.com, and include information on this issue, as well as a picture of the screen, we would be happy to look into this issue for you Final Consumer Response / [redacted] (4200, 13, 2015/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, I have already called the technicans twice regarding the new issueAs of yesterday my daughter gave me my Christmas gift (new tablet) early due to the stress Mach Speed/Trio has causedAt this time I just would like my money returned Thank you, ***

Initial Business Response / [redacted] (1000, 8, 2015/10/28) */ Ms [redacted] , I am showing that you have agreed to a replacement tablet (and accepted a pre paid shipping label) from our company on 10/21/When the item is received, the device will be tested and repaired or replaced as necessary

Initial Business Response / [redacted] (1000, 5, 2015/12/17) */ Ms***, I am sorry to hear about his issueif you will please forward your request, along with images of the damage you are describing to [redacted] @machspeed.com, we would be happy to look into this situation for you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have already contacted them I informed them that the battery swelled up like a balloon and caused damage to the tablet [redacted] at Mach Technologies told me it was out of warranty and they where unable to replacementI purchased this on Nov 30, the damage happen on Dec 1, I requested to speak with a Supervisor and he transferred me to a lead person unfortunately I do not remember his nameIn our conversion he told me they were aware of the batteries doings this and because it happened on the Dec it was not his problem he further told me that it was not the fault if it over chargedThe damage to this devise I believe is a manufacture defect in the charger allowing the battery to over chargeThe lead person admitted they have had issues with this but refused to fix the issue with me

Initial Business Response /* (1000, 5, 2015/11/20) */
Ms***, I am sorry to hear that you are experiencing this issueUnfortunately, the issues that you have been experiencing on each of your returns (charging failures) have been determined to be caused by physically damaged ports on the
deviceAs each return product is tested ant charged past 50% before shipping back tot eh customer, the damage has been happening when charging at your locationEven though physical damage does void the manufacturer's warranty, we have made several exceptions in your case, but I am afraid that we will not be able to cover your shipping of another physically damaged device to us
Initial Consumer Rebuttal /* (3000, 7, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Read my report clearlyfirst ones sent, were wrong onesthen last one was defective, because yes indeed it was charged to 68%tried to charge to 100%never happenedGot down to 31%, tried again and tried other cords and still wouldn't happenso clearly was already defective!!!!

Initial Business Response /* (1000, 5, 2015/09/14) */
Mrs***, I apologize for the difficulty that you have had in getting ahold of someone about this issueI have forwarded your contact information to our support staff, and you can expect them to reach out to you today

Initial Business Response /* (1000, 5, 2015/12/23) */
Mr***,
I am very sorry to hear about this issueThese tablets come with a full year from date of purchase warranty, and if you will please contact our VIP tech support department at 1.844.400.8746, or by email at
***@machspeed.com, we would be happy to help you get this issue resolved
I am showing that you have contacted us once previously on 03/of this year due to a similar issue

Initial Business Response /* (1000, 5, 2015/11/20) */
Ms. [redacted], I am sorry to hear that you are experiencing this issue. Unfortunately, the freeze and popup issue you are experiencing is a software problem cause by your Google Play Services, which is not covered under the Manufacturer's warranty....

Despite this, we had you send the item in for a hardware check, and found no issues with the hardware on the device. We even sent you an additional cable and charger at your request. According to our notes, you did not notify any of our technicians about the issue regarding the black/grey screen lockup. If you will please contact our technicians by email at [redacted]@machspeed.com, and include information on this issue, as well as a picture of the screen, we would be happy to look into this issue for you.
Initial Consumer Rebuttal /* (3000, 8, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, I called to inform the company that I had mistakenly sent the items which came in the original box wihen I sent the tablet for repair. Therefore you were merly returning my charger. Second, It is not the buyers responsibility to ensure that the Google works properly on the tablet its the Manaufacturers responsibility! Third the black/grayish screen only appeared after I received the tablet back in the mail. I did call the help desk and the guy old me he would need to troubleshoot the issue. Therefore the following day I bought my tablet with me and called back only for the next technician to offer me a RMA but I will have to pay for shipping AGAIN. He didnt even attempt to troubleshoot the device per the prior technician's request. It seems like false pretense or advertising to me since Mach Speed/Trio is aware of this issue with Google. Google will fix the device for $99.00. However, I just purchased this tablet in July it should NOT have issues. I'm requesting a full refund.
Sincerely,
Final Business Response /* (4000, 10, 2015/11/30) */
Mrs. [redacted], I apologize that you were not happy with the response. If you will please contact our technicians by email at [redacted]@machspeed.com, and include information on this issue, as well as a picture of the screen, we would be happy to look into this issue for you.
Final Consumer Response /* (4200, 13, 2015/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, I have already called the technicans twice regarding the new issue. As of yesterday my daughter gave me my Christmas gift (new tablet) early due to the stress Mach Speed/Trio has caused. At this time I just would like my money returned.
Thank you,
[redacted]

Initial Business Response /* (1000, 8, 2015/10/28) */
Ms. [redacted], I am showing that you have agreed to a replacement tablet (and accepted a pre paid shipping label) from our company on 10/21/15. When the item is received, the device will be tested and repaired or replaced as necessary.

Initial Business Response /* (1000, 5, 2015/11/20) */
Thank you for contacting us regarding this issue. Unfortunately, as the manufacturer, we are not able to issue a refund for your purchase price, as plainly listed in our warranty policy at http://www.triotablets.com/pages/warranty. I am showing...

that this device was returned to us twice once on 03/04/15 for a charging issue, which the device was returned when no issues were found (able to charge in our testing facility), and a second time on 04/29/15, which was replaced due to a damaged charging port.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
These tablets are junk!!!! and my sister [redacted] has gone through four tablets in 1 year. Either a refund or send a better tablet instead of a trio.

Initial Business Response /* (1000, 5, 2015/12/17) */
Ms. [redacted], I am sorry to hear about his issue. if you will please forward your request, along with images of the damage you are describing to [redacted]@machspeed.com, we would be happy to look into this situation for you.
Initial Consumer...

Rebuttal /* (3000, 7, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already contacted them I informed them that the battery swelled up like a balloon and caused damage to the tablet. [redacted] at Mach Technologies told me it was out of warranty and they where unable to replacement. I purchased this on Nov 30, 2014 the damage happen on Dec 1, 2015. I requested to speak with a Supervisor and he transferred me to a lead person unfortunately I do not remember his name. In our conversion he told me they were aware of the batteries doings this and because it happened on the Dec 1 2015 it was not his problem he further told me that it was not the fault if it over charged. The damage to this devise I believe is a manufacture defect in the charger allowing the battery to over charge. The lead person admitted they have had issues with this but refused to fix the issue with me.