GuardMe Security

This is a fantastic company that takes time to evaluate the needs of their clients. I spent an hour with our rep and he nailed down the proper system for us. He also followed up after the install to make sure my family was happy. After having a breakin, it was important to use a company that could deliver what they promised.
Guardme Security did just that!!

Complaint: [redacted]
I am rejecting this response because:It's wrong.  They are mischaracterizing the sequence of events and how it was discovered that what they installed is incompatible with the existing equipment in my home.
First of all, there is no audio recording attached to the message.
But even if I accept their unsubstantiated and inaccurate account of the sales call (which I do not), accept that in the conversation, "we did not discuss any fire protection" and their claim that I was informed that they utilize all working hardwired burglar equipment, GuardMe cannot escape the fact that I DID NOT CONTRACT TO HAVE ALL SMOKE ALARMS AND FIRE PROTECTION REMOVED FROM MY SECURITY SYSTEM AND TO HAVE MY HOME AND FAMILY LEFT WITHOUT A WORKING FIRE SYSTEM.  GuardMe and their installers completely failed to inform me and even went so far as to disregard the fact that the smoke alarms/fire protection were an integrated part of the "working hardwired burglar equipment" already installed in my new construction home.  And again accepting GuardMe's inaccurate premises, it was this same same equipment that I rightly assumed they'd be utilizing and not fundamentally changing.  But no.  The installers plowed forward, installed their own equipment, left my smoke alarms detached and removed from the heart of my security system (or whatever GuardMe system they installed) and left.  At any point, this all could have been avoided had anyone paused to point out that state of my current system and the secondary result once the GuardMe equipment was installed.  
As I wrote, it was not until I examined the remains of my security system (2 months later) that I realized what had been done.  I shudder to think about what could have happened before my discovery--my family placed in very real danger.  The installers, at the behest of GuardMe, left my home and my family without any working smoke and fire protection.  They did not notify me of the situation, did not inform me that they were leaving my system in such condition.  And as a further point of correction, it was not me who informed them of the hardwired fire protection.  Sure, I called the company to point out my question about the state of my smoke alarms, but it begs the question.  GuardMe's installers must have been aware of the smoke alarms, their integration into my already installed system and the fact that they were incompatible with GuardMe as they were the ones who pulled out and removed the smoke alarms and fire protection from the heart of my security panel.  And I repeat, this removal was done without my knowledge or consent.  Further, it was not made clear to ME that the fire/smoke alarms were hardwired and, as GuardMe claims, incompatible with equipment GuardMe installed until the installers RETURNED to my home to examine the issues I had raised upon finding the smoke alarms unplugged from the security panel.  Again, this is all GuardMe and the installers.  It was not until it was all too late, my system was left a total mess and they had installed their equipment which is incompatible with my existing system that GuardMe began to propose some sort of fix---a fix that I already stated I am not happy with.  As I originally wrote in my complaint--at a minimum, the installers had an obligation to inform me of the change to my system.  Had they done so, we'd not be in this situation.  But it is also worth stating, that when the problem was brought to light, realizing the installers' mistake and recognizing that the fix being offered is substandard and not what I as the customer want, it is appalling that both the salesman and the company president persist in trying to mischaracterize the issues and lay blame at my feet.  This was a slipshod job and the company has displayed nothing but underhanded and unconscionable tactics to try and bully me into accepting what I do not want.
My desired resolution still stands.  I want all contracts canceled.  I want the GuardMe equipment removed from my home and my [redacted] security system returned to its original state.  And lastly, I want a full refund.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, if the following conditions are met.
The CEO, Mr. [redacted], has agreed to the following: The the alarm system will be up and running after new parts/moving a sensor, Guard Me will be refunding 2 months fees, the account will be taken out of collections.  If these terms are not met, Mr. [redacted] agreed he will cancel the contract and I will no longer be liable.
I am hopeful this situation can be resolved and the two months fees will be refunded ASAP.
Regards,
[redacted]

We arrived at customer's home and replaced thermostat with a brand new one since thermostat was nonresponsive.  Our technician resolved a different issue that was causing the air conditioning to not function properly.  Customer is satisfied with service, assistance from our technician...

and follow up phone call to ensure all is well.

The customer has been released from his 36 month agreement with GuardMe Security.  Nothing further can be offered to this customer.  The claims of damaged walls are from the client choosing to remove the system rather than have GuardMe service the door contact as offered.

The refund has been issued and a new check has been mailed out to the customer at the address they provided. The original refund was sent to his rental property which is why he did not receive it.
 
 Please close and remove this complaint as it has already been worked out by...

the time this was emailed to us. We spoke to the customer yesterday and informed him that the refund was coming.

I have called numerous times for a repair & no one has come out. My alarm is not working properly and I am getting no response when I call for help. This is ridiculous & not professional. I am paid thru May of 2017 so they have my $, but not doing a repair?

Ms [redacted] called into Guardme Security Via our lead provider on January 22nd.  The lead was fielded by [redacted] on our sales team.  The conversation went well but did not result in a sale that day because Ms [redacted] wanted to speak...

to a relative regarding their services to compare.  They agreed to follow up with each other the following week.
Feb 1st, Ms [redacted] called in and was transferred back to [redacted].  [redacted] worked with the manager to create a deal that was acceptable to Ms [redacted].  There was a verbal agreement to move forward and there was a mention by the client to get it installed ASAP.  [redacted] explained that he must pull the credit and that she is required to have a 600 minimum score to qualify for this offer.  Ms [redacted] was then told that she qualified and that they now have to complete our electronic application. 
During the application (agreement) process, Ms [redacted] stopped everything when she didn’t have payment information which is required to complete the agreement.  She then mentioned she wanted to speak to her brother one more time before providing the payment.  [redacted] again mentioned the approval of her credit score and that she was all ready to go but that we needed to complete the paperwork.
Joseph and the prospect spoke several more times via email and she was well aware of the credit inquiry.  It is only now that this complaint is coming to light and I can only assume that Ms [redacted] has decided not to move forward and now wants the inquiry removed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  Business action led to a satisfactory resolution of my issues. Thank you.
Regards,
 [redacted]

Credit was indeed ran on Feb 2nd.  This is correct.  We created an offer to which was verbally agreed to by the prospect so that they could receive the devices they needed at a cost that was acceptable to them.  [redacted] verbally told the client that credit was going to need to be pulled several times.  The customer was prepared to move forward and had to attend to another matter and disconnected the call.  After this conversation, the client did not move forward and the order was never processed.

We cannot remove an inquiry from a credit report because the client decided not to move forward with an offer.

Wow!! I must say Guard ME IS THE ST!! Never felt so welcome from a company before!
I mean Nate O'[redacted] was the best took care of me like no one else and walked me through everything and was very considerate to my needs.
Very Happy!!
Get equipment and service and if you have a problem Nate O'[redacted] is right there to make it right and on top of that works hard to give you the absolute best deal and satisfaction you can get!
This company is the best!
Can't believe these other poser companies get so much notoriety and deserves to be number one on home security top 5 list.

Review: I got guardme security to monitor my home and garage. and their system did not monitor my garage. they said the weather was too cold for their system. I had ADT before this and it worked fine. the only reason I switched was because of the price and they said that their system would be just as good. I gave them over a week to fix it and they didnt so I took their system out and called [redacted] from the security company and he asked that I send the system back to him. The shipping costed me $44.17 and he wont return my calls to make sure that they recieved it which im sure they did because I sent it priority mail. ive never dealt with such dishonest and rude people in my life.Desired Settlement: I want the money that I spent on returning their security system. I sent him all of the bills and he wont return my calls. his mail box is full.

Business

Response:

We have bent over backwards for this customer, and could have held him to contract however, we decided that if he send our equipment back we will part as friends. We will not reimburse the shipping costs, as this was not discussed nor part of the agreement we made. We have lost thousands of dollars on this customer, and could have easily held him to the agreement he made. Our solution was more than fair.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Regards,I have never signed an agreement with GuardMe Security for their services. They promised me that it would monitor my house and garage which it never did. they said it would take 2-3 hours for installation. the man who came to install it took 7 hours and he didnt have his own wiring equipment. they sent me an e-mail on January 27, 2014 and asked for me to send their equipment back. Ive called them several times to resolve the problem. During the middle of the night the alarm continuously went off at 3:00am. I had to fix the holes in my walls from the system they installed that didnt work. Thank you

Business

Response:

The customer has been released from his 36 month agreement with GuardMe Security. Nothing further can be offered to this customer. The claims of damaged walls are from the client choosing to remove the system rather than have GuardMe service the door contact as offered.

Review: I called about a problem with my AC thermostat on Friday, November 6 I have not heard anything about said problem with three days it is hotter than hell here in Orlando Florida I have COPD and my wife has breathing problems also we need AC they need to fix this problem they expect me to pay for my security service I expect them to fix any problemsDesired Settlement: Fix the problem and give me a refund for three months service

Business

Response:

We arrived at customer's home and replaced thermostat with a brand new one since thermostat was nonresponsive. Our technician resolved a different issue that was causing the air conditioning to not function properly. Customer is satisfied with service, assistance from our technician and follow up phone call to ensure all is well.

Review: Once they have your start up costs they do NOT care about you. When asked to speak with management after a poor salesman couldn't fix your issues, they send you right back to the salesman that screwed up. They refuse to call the callback number you give them, they call the other one on file. Also.. They couldn't install camera due to a broken camera. Said we would get new one in 2 days. It's been almost two weeks. Asked for refund. Still no refund. Asked to lower rate to correct rate without camera. Still haven't done that. Asked for signs and stickers which should come with the install.. Nope. Said they would mail them. 2 weeks later still no signs and stickers. Very poor customer service. Not really sure why we chose these guys. Once they have your money you are no longer important.Desired Settlement: FINISH THE JOB! PUT THE CHERRY ON TOP!! SEND SIGNS AND STICKERS AND ADJUST OUR RATE.. PLEASE! That's all we are asking!

Business

Response:

I apologize for the experience you have received thus far.Your rate has been adjusted to the specified agreed amount.Here is the tracking information for your camera to be returned [redacted]. The refund has been processed accordingly.Yard sign tracking information -[redacted] USPSI will contact you to discuss as well.

Review: I have had a problem with my security system for over a month. after repeated phone calls I filed a complaint with Revdex.com regarding this issue. finally someone came and we thought the problem was corrected. actually the problem is worse than it was before. the is they sent replaced a malfunctioning sensor with one that is not working at all.Desired Settlement: repair

Business

Response:

We serviced Mr. [redacted]'s account accordingly and spoke with Mr. [redacted] to confirm all is working properly with the replaced device. He confirmed all is working properly.Our Operations team will contact Mr. [redacted] to understand his concerns and take care of it accordingly.Should Mr. [redacted] ever encounter an issue, he can always contact us at ###-###-####.

Consumer

Response:

as of this date the issue appears to be resolved. Thank you for your assistance

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have formally requested to cancel service within the three days of installation when it did not work and still have it had working service since installed. We have also had three unsuccessful attempts to have it installed two of which both my wife and I have taken off work. The contract is an agreement for service and Guardme has not provided any service.

Below is more detail of all of the issues that we have faced:

I can also assure you that I am not doing business with Guardme given the following issues:

First Installation:

- Did not have the right equipment to do the installation – had to reschedule.

Second installation:

- Was not able to install the Garage Door Opener

- Left equipment laying out on the floor of our loft in our home and did not clean up

- Was not able to connect to Z-wave door lock

- Messed up the z-wave lock to the point where it would not open using the codes that were programmed or factory default codes.

- Lost a screw to the cover to the z-wave lock

- Did not show or explain how the service works or walk through any of the features.

- Alarm began to show error – “battery low” on every contact point for the system

- 4:30 in the morning the alarm went off where the only way to stop the alarm take the cover off of the alarm system and take the battery off. This took over 5 minutes and woke up my 3 and 4 year old children that were in hysterics.

Third installation:

- Installer had to replace a board that he “fried from installing it wrong the first time”

- After installation the alarm said batteryDesired Settlement: Installed equipment taken out and original alarm put back in. Cancel service and monitoring contact.

Business

Response:

Shortly after the original security system upgrade of the customer's EXISTING system & wireless automation, the system and had problems with his Zwave wireless equipmentand its communication. Upon returning to service the system the client was being abrasive with the service tech and the client demanded that the tech leave the home. In the following days the customer wanted to cancel the agreement told us the alarm wasn't working explained and wanted his original system put back in. Option was refused by company and customer started calling us repeatedly to cancel and refusing service. After many calls service of the system was agreed for Monday the 17th. Just hours later the client changed his mind wanted the system removed and started threatening Revdex.com complaint an attorney general complaints. After a long phone conversation with the Vice President GuardMe VP agreed to do our best to move the service call up to Saturday 11/15 but could not confirm as we did not have availablity prior to the scheduled Monday 17th. The GuardMe VP explained we may not have availability but he would do his best to move the schedule and create overtime. As it turned out we did not have a service tech willing to take the overtime and we could not move customers that we had already scheduled but informed client that we will still be there Monday the 17th as scheduled. The client refused and wants Saturday 15th regardless of our lack of availability. Client states that either system is service call is moved from the scheduled Monday 17 to today Saturday 15th. Client is demanding his agreement cancelled since we cannot service the system today but yet we are scheduled for the agreed date of Monday 17th. He demands that if we are not there today he is going to the state Attorney General. Client is now saying that we promised him Saturday 15th however the VP said he would do everything possible and would try is best but could not promise. This was on a recorded line and copy of recording can be provided to the Revdex.com upon consent. The client is not allowing us to come this Monday 11/17/14 as scheduled.

Consumer

Response:

I am rejecting this response because: there are several inaccuracies in the information that they provided:"Shortly after the original security system upgrade of the customer's EXISTING system & wireless automation, the system and had problems with his Zwave wireless equipment and its communication."1. system did not work - in less than 18 hours the system was displaying warning messages on every point where there was alarm point. The alarm monitoring company called to say that the alarm was not working correctly. The alarm went off at 4:00am and could not be turned off without disconnecting the alarm at the panel. The alarm has not been able to be armed since. Even after a third attempt from the installer to come out and fix it.2. After the second botched installation I called immediately and emailed the company within the 3 day grace period to let them know that I no longer wanted the system. At which point no one from Guardme responded"Upon returning to service the system the client was being abrasive with the service tech and the client demanded that the tech leave the home."1. The tech was rude abusive and unprofessional, when confronted about his behavior, the installation tech said that he was leaving. He did not finish the installation and installed it a second time incorrectly. The same issues that were happening the first time were again happening.2. I immediately called Guardme and Monitronics at which time both companies apologized and assured me they would take action.3. After speaking with company representative Michael he again confirmed that it was uncalled for and unheard of from one of their technicians and said that the technician had been let go."In the following days the customer wanted to cancel the agreement told us the alarm wasn't working explained and wanted his original system put back in."1. This request was made immediately following the first I installation and has been made throughout each point.2. Guardme has consistently said that they would not do this - and would not honor the 3 day grace period of consumer protection laws and as outlined in their service contract."Option was refused by company and customer started calling us repeatedly to cancel and refusing service."1. At each point I have allowed one more time to get it right, in which I explained of the week of 11/15 that if it could not be installed to the original specification correctly on 11/15 I we both agreed that we would part ways and they would come back out and install the original system in my home.2. On 11/14 Guardme informed me they could not have a tech out on 11/15 at which point I told them that I would like my original equipment installed and I would exercise my 3 day rights as I have maintained throughout."After many calls service of the system was agreed for Monday the 17th. Just hours later the client changed his mind wanted the system removed and started threatening Revdex.com complaint an attorney general complaints."1. I have never agreed to the 17th, that date was communicated as a date the Guardme had selected without speaking or making sure the date would work with us. When speaking to the monitoring company they informed us that this day had been selected, I am not sure who, how or why that date was selected, but it certainly wasn't agreed to 2. Two vacation days had to be taken to accommodate for additional installation after the first time the tech did not show up with the right equipment on a Saturday. And we were forced to because we have not had a working alarm since the second and third botched installation.3. Since the alarm system has not been working there was a murder in our community less then 4 miles away, at which point we have not had a working alarm. I have 2 young children and a wife whom are at home all day."After a long phone conversation with the Vice President GuardMe VP agreed to do our best to move the service call up to Saturday 11/15 but could not confirm as we did not have availablity prior to the scheduled Monday 17th. The GuardMe VP explained we may not have availability but he would do his best to move the schedule and create overtime. As it turned out we did not have a service tech willing to take the overtime and we could not move customers that we had already scheduled but informed client that we will still be there Monday the 17th as scheduled. The client refused and wants Saturday 15th regardless of our lack of availability. Client states that either system is service call is moved from the scheduled Monday 17 to today Saturday 15th."1. When speaking with Michael we both agreed that if this type of experience was the exception rather than the norm, Guardme would do everything in their power to try to get someone out to our home to get things fixed. Being that it was Tuesday and we had never agreed to or requested the 17th, we agreed to one final date to get things right. We left the call that if that could not happen we would part ways and get the system back to the original installation before they came out."Client is demanding his agreement cancelled since we cannot service the system today but yet we are scheduled for the agreed date of Monday 17th. He demands that if we are not there today he is going to the state Attorney General. Client is now saying that we promised him Saturday 15th however the VP said he would do everything possible and would try is best but could not promise. This was on a recorded line and copy of recording can be provided to the Revdex.com upon consent. The client is not allowing us to come this Monday 11/17/14 as scheduled."1. We both agreed to the resolution and consequences should the resolution not be met.2. I think we have been overly fair given the situation3. Given the contract is two way they have not fulfilled their commitment either and should be held to the service levels and 3 day grace period as a consumer and outlined in their contract.4. I have outlined the avenues that are available to me to help protect me against business that take advantage of customers, as I feel has been done in our situation by Guardme.5. I have thorough documentation of everything outlined in this response.

Business

Response:

I have contacted the customer directly via e-mail and telephone to discuss. We are scheduled for a meeting this evening.

Review: installed security camera system does not meet the advertised equipment that was stated in the invoice.and the control panel is defective.Desired Settlement: I want all defective equipment replaced

Business

Response:

We have been out to service the cameras on 5/23/13 and have not had any communication from the customer regarding their level of satisfaction since. We will reach out to the customer today to discuss.

Business

Response:

I have called and left a voice message. We are very eager to resolve this dispute. Please contact [redacted] ###-###-####. Thank you!

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I have not spoken to [redacted] P. yet. I will try to reach him tomorrow to see if he will resolve this problem.

Regards,

Review: I've been trying to cancel my alarm for over a month and every time I call they asked me for my information and my phone number and they would call me back which is they never and they always make excuses the guy in charge he's in a meeting or add them lunch and he would call me back I even emailed them to cancel my account and the same problem and now I have different company and they still charging me for the service

Business

Response:

The client will be contacted today.

Consumer

Response:

it's not resolved I don't been trying to call the company and same problem nobody can talk to me and I canceled my account

Review: I had a sales rep by the name of [redacted] also known as [redacted] come to my house and leave me a flyer about their security system. I called him to get further information about the system and how it worked and what the total cost would be. I signed a contract with him on 12/20/2014 and a technician was supposed to come out Monday night 12/22/2014 for the install. On Monday I called to cancel services for personal reasons (WITHIN THE 3 BUSINESS DAY GRACE PERIOD GIVEN). When I called I spoke with [redacted] ([redacted]) he was very rude and disrespectful I advised him of my situation he offered to pay my first month of service for me. I explained to him that after further consideration I could not afford these services at this time. He then went on to tell me that "it was too late to get out of your contract" I informed him that as per my contract it states that I have 3 BUSINESS DAYS to cancel. So technically I have until 12/25/2014 to cancel my contract. He then went on to threaten to go after me for payment and send me to collections and to also involve his attorneys. He also stated that they will continue to debit my card/bank account for the monthly fee even if the system isn't set up/installed. I asked him show me where is states that I can not cancel he then stated I ruined his night and hung up on me. I've sent him an email stating I wanted to cancel and I also sent him a text which have all gone unanswered. I sent in the cancellation docs signed and clearly stating I do not want these services as I am entitled to do within the allotted time given. I called customer service numerous times and no one answered the phone. When I was finally able to speak to someone they told me that someone will call me back but they didn't. I attempted to call again this morning and did in fact get [redacted] on the line for him to NOW tell me that this matter is being handled by corporate. My deadline for cancellation is 12/25/14!!!!!Desired Settlement: I would like a refund of my money that they debit out card of 43.99 and out of my contract!!!

Business

Response:

This matter has already been resolved. Customer had one phone call with our office and the contract was cancelled and refund was given.

Review: I purchased an alarm/video camera to protect my home. The salesman,[redacted] withheld the fact that I will need to purchase additional subscriptions in order to record continuously, and the camera is suppose to be a wide angle view camera but does not capture both sides of my property. I also informed him I do not want to be in a 3 yr contract. He instructed me to sign the contract and he will take care of it. After complaining about the camera, it was tampered with. I believe it was someone from Guard Me, and I've stated this to them. [redacted] stated his manager will give me a full refund for the camera but my monthly service price will be the same. An agreed price of $41.95 was agreed upon by [redacted], but is now going back on the refund because I refused to state on a recorded call that I accept the 3 yr contract. No one responds to emails in a timely manner. This has been going on since August 2013 and no one has come out to remove or reposition the camera. Important details of the camera were withheld not allowing me to make a wise decision as a consumer. I've been threatened to be sued and am being commercially raped and forced to do business with this company. Had [redacted] given ALL relevant product info I would not have purchased the camera. I have no complaint with the alarm, it's just the camera and being tricked into a 3 year contract, and Mr. [redacted] going back on his offer to fully refund me on the camera. I've tried to come to an amicable agreement, but because I refuse to correct their lie of binding me to a 3 yr contract, Mr. [redacted] has now closed all doors of communication and any means of resolving this horrible nightmare of a business deal.Desired Settlement: I want Guard Me Security to honor the offer to remove the camera and fully refund me as [redacted] and [redacted] has offered in an email to me on several occassions, and honor and uphold [redacted]'s business decision to not lock me into a 3 year contract. My complaint does not involve the alarm itself. It's an alarm pad. You set it and forget it. There's nothing to like or dislike about it, but the camera and the contract are the issues. s

Business

Response:

Dear Revdex.com,

Customer was provided and professionally installed security system at no charge for equipment and installation valued at over $1000.00 for no up front cost. This is and was done in exchange for a 3 year contract for monitoring at a monthly rate of $49.95 per month. As the customer stated she is happy with the alarm system. She also purchased a camera for outside her home. We have invest 10's of hrs working this customer to make her happy. She refuses to listen to the limitations to this day of what the camera can and cannot do. Her inability to listen and retain what has been explained countless times makes us not believe that [redacted] (her salesperson) mislead her in anyway. Furthermore this customer has repeatedly made the absurd statement that she believes that a staff member of GuardMe must have visited her home and moved the camera we installed. We have asked for any proof for such claim and she had none but continues to make this claim. Furthermore she claims that her salesperson [redacted] asked her to sign the 3 year contact but stated he would "take care of it" not being a 3 year agreement. The customer claims to have proof of such statements in the form of e-mails from [redacted]. I have asked for such proof several times on to be told she will not provided and she feels just asking for that means I am calling her a liar. Not only does the customer want a refund for the camera that she does not like yet works exactly as described but she also wants her monthly contractually obligated fee reduced. As stated in her complaint we have agreed to provide a refund of the money paid for the camera upon its removal. What we have been going back and forth for months and nearly 100 e-mails is about the reduction in price she is demanding. In good faith we offered to reduce to $46.95. Declined by customer. Offered $44.95 declined by customer. Offered $42.95 declined by customer. Customer countered at $41.95 and we excepted. Then customer demands that the installer have refund check in hand at time of camera removal. Furthermore she continues that she has no contract and she will dispute. We explain here are our terms:

GuardMe will refund $375 paid for camera; GuardMe will remove camera from home; GuardMe will reduce rate to $41.95 per month. Customer agrees to 3 year term agreement already signed and will state that she agrees on a recorded line. These are our terms. We have zero obligation to reduce our monthly rate we are doing so in good faith. Lastly she agreed to these terms this morning and now we receive Revdex.com complaint. Customer was contacted 2 times today to schedule camera removal this afternoon. No response!

Consumer

Response:

Guard Me Security has already turned my account over to a collection agency, prior to their initial response to you. l'm unclear how he can turn an account over for a month of services that is inoperable, for the alarm has been shut down since the complaint was filed, so how do I pay for services, I am not receiving?

A request to "repair" the camera was never requested, for the camera works, but has been tampered with. Although I have made it known to Guard Me Security the camera was tampered with, no one offered to come out to reposition it during the entire time I began to complain to them.

The offer to refund me for the camera was accepted on numerous occassions, but continuously retracted by Mr. [redacted] due to my refusal to agree to his request to stop complaining, and to resign my name to further agreements, so instead of sending over a technician to remove the camera, he sent my account over to a very nasty collection agency, who did nothing but threaten me.

This matter has been turned over to the Attorney Generals office for a resolution. My dispute is not, does not, and never stated I didn‘t want the service, for I do want the service.

This complaint remains unresolved. I am more than willing to work this out with them. The alarm has since then been turned off going on two months.