Gucci Store

------- Forwarded message ---------- From: [redacted] < [redacted] > Date: Tue, Aug 12, at 12: PM Subject: ID [redacted] - [redacted] To: " [redacted] " < [redacted] > [redacted] I am following up on our previous conversation about [redacted] *** As discussed Gucci is an separate entity from [redacted] and operates under their own companies policiesThey do have the same billing address as our location Their office phone number is ###-###-#### Thank you Please do not hesitate in reaching out if you have any further questions Best regards, Daniel Daniel L [redacted] Assistant General Manager, Operations [redacted] # [redacted] City Avenue [redacted] , PA [redacted] T ###-###-#### F ###-###-#### [redacted]

-------- Forwarded message ----------From: Date: Thu, Aug 14, at 12:PMSubject: Complaint ***To: ***" Dear *** ***,It was a pleasure speaking with youTo follon the Complaint regarding the *** *** Gucci, the issue has been resolved to my satisfactionThe manager (Monica D***) contacted me and has agreed to issue a $Gucci credit to me to cover the difference in the sale price of the bag.I appreciate the time and effort you put forth for this complaint and truly value the service Revdex.com provides.Regards,*** ***

------- Forwarded message ----------
From: [redacted] <[redacted]>
Date: Tue, Aug 12, 2014 at 12:01...

PM
Subject: ID [redacted]
To: "[redacted]" <[redacted]>
[redacted]
 
I am following up on our previous conversation about [redacted].  As discussed Gucci is an separate entity from [redacted] and operates under their own companies policies. They do have the same billing address as our location.  Their office phone number is ###-###-#### .
 
Thank you.  Please do not hesitate in reaching out if you have any further questions.
 
Best regards,
Daniel
 
Daniel L[redacted]
Assistant General Manager, Operations
 
[redacted] #**
[redacted]
333 City Avenue
[redacted], PA [redacted]
T ###-###-####
F ###-###-####
 
[redacted]

Review: I purchased a gucci bag for $1750 at the [redacted] location on ~April 29th. There was another bag I really liked so I mentioned to the salesperson that I might return to purchase that one also. To give you some background information, I had visited [redacted] and [redacted] the same day and both salespeople at those stores had told me there would be designer bag sales (Gucci, Fendi etc) coming up in June. I asked teh Gucci salesperson (name withheld) about this "upcoming sale" mentioned by the folk at [redacted] and [redacted] and was told she knew nothing about it and there was rarely ever a sale. I believed her, purchased the bag, and went my way. This same salesperson then called me a few days after my 30 day return window was over, to notify me there was indeed a salegoing on, in case I was still interested in the other bag. I went online to check out the sale, only to find the bag I had purchased for $1750 was now down to $1229. I was horrified! I had barely taken this bag out anywhere since I purchased it and would have waited for the sale before purchasing if the rep had not deliberately withheld information for the sake of her commission. I called the store thinking this would be a simple case of price adjustment; I explained I was not looking for money back, but would appreciate a store credit in the difference (approximately $500) to put toward the other bag I liked that was also on sale. The salesperson was off a few days, then promised to look into it but never got back to me, and I was basically being given the run-around. I called the Gucci.com customer service and was told the [redacted] Gucci is "independent" and not under their domain. They provided the corporate #, which I called and was transferred to regional manager (Coleen W[redacted]). I left a voicemail and sent an email on June 11th, but heard nothing back. I feel cheated (like I dealt with a used car salesman who intentionally withheld information). For such a "high end" product, I have found customer service to be deplorable!!Desired Settlement: If the sale is still on, I would like the difference (~$500) in store credit to apply to the other bag; otherwise, I would like a price adjustment with the $500 returned to me. This is not an unreasonable request.

Business

Response:

------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Tue, Aug 12, 2014 at 12:01 PM

Subject: ID [redacted]

To: "[redacted]" <[redacted]>

I am following up on our previous conversation about [redacted]. As discussed Gucci is an separate entity from [redacted] and operates under their own companies policies. They do have the same billing address as our location. Their office phone number is ###-###-#### .

Thank you. Please do not hesitate in reaching out if you have any further questions.

Best regards,

Daniel

Daniel L[redacted]

Assistant General Manager, Operations

[redacted] #**

333 City Avenue

[redacted], PA [redacted]

T ###-###-####

F ###-###-####