During the leasing process of my Taoma TRD, I was told that the upgraded package I was considering would have Tech features that would be compatible with my handheld deviceThis was the only reason I decided on the much more expensive package This is simply not the case, it has at best 50% functionality and changes on any given dayThe dealership has updated and replaced parts of the unit, and I have confirmed the functionality of my devices(s) through the manufacturer as 100% functionalThe dealership at this point is refusing to answer any correspondence or provide any resolution for the problem, I am being passed from one emloyee to the next with no email or phonecall replies at this point, and this issue is documented via email nearly year back
Re: Complaint Reference *** (Filed with Toyota Canada Representative on March 8, 2017)
re: VIN No: *** (the "Vehicle")
The following details events from February 21, through to March 8, related to the negligence, deplorable mechanical work and service provided by Guelph ToyotaIt is very fortunate that I - nor was my family - harmed in the following incidents directly associated to the service performed by Guelph Toyota These incidents have led to 1) an improperly cooled engine 2) an engine fire 3) a safety incident that occurred in and in front of my homeA detailed timeline of events are provided
Owner Impact:
I have been economically harmed by this incident
I have lost faith in the safety of this vehicle
I have lost trust with the service providers at Guelph Toyota - specifically in their ability to be truthful, fair and reasonable
Toyota Canada instigated factory repairs of oil consuming (year old) cars in good faith This is a
During the leasing process of my Taoma TRD, I was told that the upgraded package I was considering would have Tech features that would be compatible with my handheld deviceThis was the only reason I decided on the much more expensive package
This is simply not the case, it has at best 50% functionality and changes on any given dayThe dealership has updated and replaced parts of the unit, and I have confirmed the functionality of my devices(s) through the manufacturer as 100% functionalThe dealership at this point is refusing to answer any correspondence or provide any resolution for the problem, I am being passed from one emloyee to the next with no email or phonecall replies at this point, and this issue is documented via email nearly year back
During the leasing process of my Taoma TRD, I was told that the upgraded package I was considering would have Tech features that would be compatible with my handheld deviceThis was the only reason I decided on the much more expensive package This is simply not the case, it has at best 50% functionality and changes on any given dayThe dealership has updated and replaced parts of the unit, and I have confirmed the functionality of my devices(s) through the manufacturer as 100% functionalThe dealership at this point is refusing to answer any correspondence or provide any resolution for the problem, I am being passed from one emloyee to the next with no email or phonecall replies at this point, and this issue is documented via email nearly year back
Re: Complaint Reference *** (Filed with Toyota Canada Representative on March 8, 2017)
re: VIN No: *** (the "Vehicle")
The following details events from February 21, through to March 8, related to the negligence, deplorable mechanical work and service provided by Guelph ToyotaIt is very fortunate that I - nor was my family - harmed in the following incidents directly associated to the service performed by Guelph Toyota These incidents have led to 1) an improperly cooled engine 2) an engine fire 3) a safety incident that occurred in and in front of my homeA detailed timeline of events are provided
Owner Impact:
I have been economically harmed by this incident
I have lost faith in the safety of this vehicle
I have lost trust with the service providers at Guelph Toyota - specifically in their ability to be truthful, fair and reasonable
Toyota Canada instigated factory repairs of oil consuming (year old) cars in good faith This is a
During the leasing process of my Taoma TRD, I was told that the upgraded package I was considering would have Tech features that would be compatible with my handheld deviceThis was the only reason I decided on the much more expensive package
This is simply not the case, it has at best 50% functionality and changes on any given dayThe dealership has updated and replaced parts of the unit, and I have confirmed the functionality of my devices(s) through the manufacturer as 100% functionalThe dealership at this point is refusing to answer any correspondence or provide any resolution for the problem, I am being passed from one emloyee to the next with no email or phonecall replies at this point, and this issue is documented via email nearly year back