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Guernsey's Reviews (2)

[redacted] purchased this instrument a few weeks after the public auction of many other instruments had concluded. The guitar advertised as lot no. 180 – an Antonio de Torres Classical Guitar – was labeled as such based on information given to Guernsey’s by the consigner, which was then reviewed...

by several leading independent experts. It is commonplace for bidders who participate in auctions and post-auction sales to inspect the item(s) they wish to purchase in person; in the five weeks leading up to the public auction, the two public preview days immediately preceding the auction, and the six weeks after the sale in which Guernsey’s engaged in post-auction sales, not once did [redacted] attempt to come to New York or have an associate or expert come to view this guitar on his behalf. As per the Terms & Conditions of the auction which are published in the catalogue in capital letters and on all online bidding platforms utilized by Guernsey’s, “ALL PROPERTIES ARE SOLD AS IS, AND NEITHER WE NOR THE CONSIGNER MAKE ANY WARRANTIES OR REPRESENTATIONS TO ANY LOT SOLD…”. [redacted] was successful in having his post-auction bid on lot no. 180 accepted by the consigner – a bid that was significantly lower than the published estimate in the auction catalogue. After paying for and receiving the guitar, only then did [redacted] bring the instrument to one expert, where said expert stated this guitar was most likely not built by Antonio de Torres, but rather in Torres’ studio by his then star pupil, [redacted]. According to information provided to us from the guitar expert by [redacted], the guitar labeled as lot no. 180 was still considered to be an instrument whose value was upwards of $100,000, seeing as [redacted] is a celebrated Spanish luthier. [redacted] paid only $36,000 for a guitar that is still deemed to be worth a six-figure sum. [redacted] had contacted Guernsey’s after he learned the guitar labeled as a Torres could be a [redacted]; although the Terms & Conditions state that we do not have to make any refund, we attempted to assist him. (We offered him other guitars that were also valuable as a trade-out option, for example.) Unfortunately, all of this came to light well after the end of the public auction and post-auction sale period, and the consigner – a man who owed a significant sum to the IRS – had already been paid. (The consigner essentially made no money on this sale as all profits were immediately seized by the Federal Government.) This consigner even owes Guernsey’s a substantial sum which we have been attempting to collect. Guernsey’s and its counsel has sent numerous certified letters to the consigner, as well as having made a plethora of phone calls and e-mails in an effort to get outstanding issues resolved; however, as of yet we have been unsuccessful . [redacted]’s correspondence has always been attended to by one of three Guernsey’s employees familiar with this matter.

Review: I purchased what was advertised as an authentic Lot# 180, 1862 Antonio de Torres guitar from Guernsey's auction house for $36000. After I received the guitar it became apparent admittedly by Guernseys and other experts that the guitar was a counterfeit guitar. The auction house will not return my money and take the falsely advertised guitar back.Desired Settlement: I want to return the guitar and get my $36000 back for the counterfeit instrument.

Business

Response:

[redacted] purchased this instrument a few weeks after the public auction of many other instruments had concluded. The guitar advertised as lot no. 180 – an Antonio de Torres Classical Guitar – was labeled as such based on information given to Guernsey’s by the consigner, which was then reviewed by several leading independent experts. It is commonplace for bidders who participate in auctions and post-auction sales to inspect the item(s) they wish to purchase in person; in the five weeks leading up to the public auction, the two public preview days immediately preceding the auction, and the six weeks after the sale in which Guernsey’s engaged in post-auction sales, not once did [redacted] attempt to come to New York or have an associate or expert come to view this guitar on his behalf. As per the Terms & Conditions of the auction which are published in the catalogue in capital letters and on all online bidding platforms utilized by Guernsey’s, “ALL PROPERTIES ARE SOLD AS IS, AND NEITHER WE NOR THE CONSIGNER MAKE ANY WARRANTIES OR REPRESENTATIONS TO ANY LOT SOLD…”. [redacted] was successful in having his post-auction bid on lot no. 180 accepted by the consigner – a bid that was significantly lower than the published estimate in the auction catalogue. After paying for and receiving the guitar, only then did [redacted] bring the instrument to one expert, where said expert stated this guitar was most likely not built by Antonio de Torres, but rather in Torres’ studio by his then star pupil, [redacted]. According to information provided to us from the guitar expert by [redacted], the guitar labeled as lot no. 180 was still considered to be an instrument whose value was upwards of $100,000, seeing as [redacted] is a celebrated Spanish luthier. [redacted] paid only $36,000 for a guitar that is still deemed to be worth a six-figure sum. [redacted] had contacted Guernsey’s after he learned the guitar labeled as a Torres could be a [redacted]; although the Terms & Conditions state that we do not have to make any refund, we attempted to assist him. (We offered him other guitars that were also valuable as a trade-out option, for example.) Unfortunately, all of this came to light well after the end of the public auction and post-auction sale period, and the consigner – a man who owed a significant sum to the IRS – had already been paid. (The consigner essentially made no money on this sale as all profits were immediately seized by the Federal Government.) This consigner even owes Guernsey’s a substantial sum which we have been attempting to collect. Guernsey’s and its counsel has sent numerous certified letters to the consigner, as well as having made a plethora of phone calls and e-mails in an effort to get outstanding issues resolved; however, as of yet we have been unsuccessful . [redacted]’s correspondence has always been attended to by one of three Guernsey’s employees familiar with this matter.

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Description: AUCTIONEERS

Address: 65 East 93rd Street, New York, New York, United States, 10128

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