Guerrera Landscaping

Complaint: [redacted] I am rejecting this response because: In response to MrG [redacted] ’s rebuttal, unfortunately, MrG [redacted] has a very distorted very of the factsWe were only requesting he stop by to look at a couple of cracked pavers, a grout line and a high spot on a paver that needed further tampering This was probably all of a one hour job We were only asking him or his daughter (Michelle) to stop by and look at them Let’s recap: In response to the free “disrepair” of the wall; there were approximately brick caps that needed to be cut to finish off our wall trim; (5+ minutes, if that) of which I gave his company extra money in my final payment as a gesture in thanking him for allowing his worker to take the time to cut them Although MrG [redacted] views this as “free be”, he was compensated extra $ for the time and effort it took his worker, again, all of minutes, to cut them Which of course, MrG [redacted] neglects to mention On another note, upon demolition of our previous sidewalk, his worker damaged our driveway and he did not realize our driveway was under the sidewalk So lifted the pavement We did not pursue this damageYes, my wife and I were pleased with the job However, as I stated in my previous letter, all the pavers were wet and unfortunately, when wet, everything blended and you cannot see the imperfections clearly until they dry Yes, the sidewalk is beautiful and that is accurate and we commented to Michelle it looked good, but we only noticed some areas after it driedCommunication timeline: voice mail and email 7/23-? we called MrG [redacted] because we wanted to discuss the height of the riser; we had concerns it may have been too high; he assured us all was within code and we accepted his response and disregarded any further discussion around this; furthermore, I do not have a “sister in law” so no one came to the house and tripped Yes it was a concern that riser was not within code and someone might trip, but he assured us we were within code and we dismissed it based on his word However for the record, there does appear to be a code violation and we NOW are going to explore this further 7/we called Michelle to stop by regarding the above that we wanted her to take a look at; she asked us to remind her the following she was involved in fund raiser 8/ 2:PM Sent Michelle a text: Hi Michelle, you wanted me to remind you about the repairs on the sidewalk, Regards, [redacted] 8/ 8:10PM Text from Michelle I will be there next week, promise 8/ 2:23PM Sent Michelle a text HI Michelle, [redacted] wanted me to send you a reminder text, Regards, *** 8/5:PM Text from Michelle I am glad you did, I’ll be by sometime tomorrow RESPONSE ***: thank you, [redacted] will be home 8/ 10:AM Text from Michelle Something came up and I will not have time today I will be by tomorrow 8/ 3:PM Sent Michelle a text Michelle did we miss you Friday ? Regards, [redacted] Actually NO, my daughter is sick with pneumonia and I won’t have the time You can call my dad [redacted] and he will take care of it Sorry RESPONSE ***: I am sorry hope all goes OK, don’t worry about us We will be here I tried to call your dad several weeks ago asking him to stop by but no return call 8/20/ a letter was sent to G [redacted] Landscaping outlining the cracked pavers, grout line and lifted paver; again only asking someone stop by NO RESPONSE 8/ Letter to Better Business Bureau 9/ MrG [redacted] left us a messages via our cell phone outing his response and his reaction to our contacting of the Revdex.com He states in his rebuttal “we did the job correctly Whatever has happened to that workmanship was not there when we left” Does he really believe we could re-arrange a grout line ? The chipped pavers were as a result of the tampering of them into the ground which made them crackObviously, MrG [redacted] very angry that we sent a complaint to the Revdex.com and he was ..vulgar, used profanity and his tone felt threatening while using inappropriate words to convey his anger ...via the message he left I cannot imagine based on a business he owned for years, that we are the first customers that may have asked him to come back to review a couple of areas The only time MrG, showed up on our property was to do the initial estimate, he never returned while the job was being performed nor at the completion of the job so his comments are based on his worker’s assessment He personally never reviewed the end result of the job himself We will continue our quest in correcting these issues with another contractor and consider a small claims court application But we wanted the Revdex.com to be aware of the credibility, lapse of follow up from this company, and unprofessionalism they have portrayed so that other customers may not endure the wrath of MrG [redacted] Overall, it is quite evident MrG [redacted] had absolutely NO intentions of returning to the job site to address any workmanship issues that we had so that is why we had to take this to the next levelIn conclusion, his rebuttal focused on attacking my character and overall he was completely unjustified in doing so He also reinforced and substantiated his unprofessionalism At this juncture based upon MrG [redacted] ’s attitude and his lack of character, I am reluctant to engage in any further business transactions with him but am compelled to share our experience with you and others that may utilize his services Thank you in advance Sincerely, [redacted] and [redacted] , CT *** Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: 
In response to Mr. G[redacted]’s rebuttal,   unfortunately,  Mr. G[redacted] has a very distorted very of the
facts.
We were only requesting he stop by to look at a couple of
cracked pavers, a grout line and a high spot on a paver that needed further
tampering.    This was probably all of a
one hour job.   We were only asking him
or his daughter (Michelle) to stop by and look at them. 
Let’s recap:In response to the 
free  “disrepair” of the
wall;  there were approximately 4 brick
caps that needed to be cut to finish off our wall trim; (5+ minutes, if
that)   of which I gave his company extra
money in my final payment as a gesture in thanking him for allowing his worker
to take the time to cut them.    
Although Mr. G[redacted] views this as “free  be”, he was compensated extra $ for the time
and effort it took his worker, again, all of 5 minutes, to cut them.  Which of course, Mr. G[redacted]  neglects to mention.
On another note, upon demolition of our previous
sidewalk,  his worker damaged our
driveway and he did not realize our driveway was under the sidewalk.  So lifted the pavement.   We did
not pursue this damage.Yes, my wife and I were pleased with the job.  However, 
 as I stated in my previous
letter,  all the pavers were wet and
unfortunately,  when wet, everything
blended and you cannot see the imperfections clearly until they dry.   Yes, the sidewalk is beautiful and that is
accurate and we commented to Michelle it looked good, but we only noticed some
areas after it dried.Communication timeline:  
voice mail and email 
7/23-24 ?  we called
Mr. G[redacted] because we wanted to discuss the height of the riser;  we had concerns it may have been too
high;  he assured us all was within code
and we accepted his response and disregarded any further discussion around
this;  furthermore, I do not have a
“sister in law” so no one came to the house and tripped.   Yes it
was a concern that riser was not within code and someone might trip,  but he assured us we were within code and we
dismissed it based on his word. However for the record, 
 there does appear to be a code
violation and we NOW are going to explore this  further. 7/31 we called Michelle to stop by regarding the above that
we wanted her to take a look at;  she asked
us to remind her the following she was involved in fund raiser
8/7  2:09 PM  Sent Michelle a text:    Hi Michelle,  you wanted me to remind you about the repairs
on the sidewalk,  Regards, [redacted]
8/7  8:10PM   Text from Michelle    I will be there
next week, promise.  
8/12  2:23PM  Sent Michelle a text   HI Michelle,   [redacted]
wanted me to send you a reminder text, 
Regards, [redacted]  
8/12 5:59 PM  Text
from Michelle  I am glad you
did,  I’ll be by sometime tomorrow RESPONSE [redacted]:    thank you, 
[redacted] will be home
8/13  10:21 AM  Text from MichelleSomething came up and I will not have time today.  I will be by tomorrow.
 
8/16  3:41 PM Sent Michelle
a text
 Michelle did we miss
you Friday ?   Regards, [redacted]
 Actually NO, my
daughter is sick with pneumonia and I won’t have the time.  You can call my dad [redacted] and he will
take care of it.  Sorry
RESPONSE [redacted]:    I am
sorry  hope all goes OK,  don’t worry about us.  We will be here.  I tried to call your dad several weeks ago
asking him to stop by but no return call.   
 
8/20/2015  a letter
was sent to G[redacted] Landscaping outlining the cracked pavers, grout line and
lifted paver;  again only asking someone
stop by.
NO RESPONSE
8/31  Letter to RevDex.com
9/1  Mr. G[redacted] left
us a messages via our cell phone outing his response and his reaction  to our contacting of the Revdex.com. 
He states in his rebuttal 
“we did the job correctly. 
Whatever has happened to that workmanship was not there when we
left”. 
Does he really believe we could re-arrange a grout line
?   The chipped pavers were as a result
of the tampering of them into the ground which made them crack.
Obviously, Mr. G[redacted] very angry that we sent
a complaint to the Revdex.com and he was ..vulgar, used profanity and his tone felt
threatening while using inappropriate words to convey his anger ...via the message he left.   I cannot imagine based on a business he owned for
40 years, that we are the first customers that may have asked
him to come back to review a couple of areas. 
 The only time Mr. G, showed up on
our property was to do the initial estimate, 
he never returned while the job was being performed nor at the completion of the job so his comments are based on his
worker’s assessment.  He personally never
reviewed the end result of the job himself.
We will continue our quest in correcting these issues with
another contractor and consider a small claims court application.   But we wanted the Revdex.com to be aware of the
credibility,  lapse of follow up from
this company, and unprofessionalism they have portrayed so that other customers
may not endure the wrath of Mr. G[redacted].
Overall, it is quite evident Mr. G[redacted].  had absolutely NO intentions of returning to
the job site to address any workmanship issues that we had so that is why we
had to take this to the next level.
In conclusion, his rebuttal focused on attacking my
character and overall he was completely unjustified in doing so.  He also reinforced and substantiated his unprofessionalism.   At this juncture based
upon Mr. G[redacted]’s attitude and his lack of character, I am reluctant to engage in any
further business transactions with him but am compelled to share our experience with you and others that may utilize his services. Thank you in advance.
 
Sincerely,
 
 
[redacted] and [redacted], CT [redacted] 
  
     
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
 
In response to Mr. G[redacted]’s rebuttal,   unfortunately,  Mr. G[redacted] has a very distorted very of the
facts.
We were only requesting he stop by to look at a couple of
cracked pavers, a grout line and a high spot on a paver that needed further
tampering.    This was probably all of a
one hour job.   We were only asking him
or his daughter (Michelle) to stop by and look at them. 
Let’s recap:
In response to the 
free  “disrepair” of the
wall;  there were approximately 4 brick
caps that needed to be cut to finish off our wall trim; (5+ minutes, if
that)   of which I gave his company extra
money in my final payment as a gesture in thanking him for allowing his worker
to take the time to cut them.    
Although Mr. G[redacted] views this as “free  be”, he was compensated extra $ for the time
and effort it took his worker, again, all of 5 minutes, to cut them.  Which of course, Mr. G[redacted]  neglects to mention.
On another note, upon demolition of our previous
sidewalk,  his worker damaged our
driveway and he did not realize our driveway was under the sidewalk.  So lifted the pavement.   We did
not pursue this damage.
Yes, my wife and I were pleased with the job.  However, 
 as I stated in my previous
letter,  all the pavers were wet and
unfortunately,  when wet, everything
blended and you cannot see the imperfections clearly until they dry.   Yes, the sidewalk is beautiful and that is
accurate and we commented to Michelle it looked good, but we only noticed some
areas after it dried.
Communication timeline:  
voice mail and email 
7/23-24 ?  we called
Mr. G[redacted] because we wanted to discuss the height of the riser;  we had concerns it may have been too
high;  he assured us all was within code
and we accepted his response and disregarded any further discussion around
this;  furthermore, I do not have a
“sister in law” so no one came to the house and tripped.   Yes it
was a concern that riser was not within code and someone might trip,  but he assured us we were within code and we
dismissed it based on his word. 
However for the record, 
 there does appear to be a code
violation and we NOW are going to explore this  further. 
7/31 we called Michelle to stop by regarding the above that
we wanted her to take a look at;  she asked
us to remind her the following she was involved in fund raiser
8/7  2:09 PM  Sent Michelle a text:
   Hi Michelle,  you wanted me to remind you about the repairs
on the sidewalk,  Regards, [redacted]
8/7  8:10PM   Text from Michelle
    I will be there
next week, promise.  
8/12  2:23PM  Sent Michelle a text
   HI Michelle,   [redacted]
wanted me to send you a reminder text, 
Regards, [redacted]  
8/12 5:59 PM  Text
from Michelle
  I am glad you
did,  I’ll be by sometime tomorrow
 RESPONSE [redacted]:    thank you, 
[redacted] will be home
8/13  10:21 AM  Text from Michelle
Something came up and I will not have time today.  I will be by tomorrow.
 
8/16  3:41 PM Sent Michelle
a text
 Michelle did we miss
you Friday ?   Regards, [redacted]
 Actually NO, my
daughter is sick with pneumonia and I won’t have the time.  You can call my dad [redacted] and he will
take care of it.  Sorry
RESPONSE [redacted]:    I am
sorry  hope all goes OK,  don’t worry about us.  We will be here.  I tried to call your dad several weeks ago
asking him to stop by but no return call.   
 
8/20/2015  a letter
was sent to G[redacted] Landscaping outlining the cracked pavers, grout line and
lifted paver;  again only asking someone
stop by.
NO RESPONSE
8/31  Letter to RevDex.com
9/1  Mr. G[redacted] left
us a messages via our cell phone outing his response and his reaction  to our contacting of the Revdex.com. 
He states in his rebuttal 
“we did the job correctly. 
Whatever has happened to that workmanship was not there when we
left”. 
Does he really believe we could re-arrange a grout line
?   The chipped pavers were as a result
of the tampering of them into the ground which made them crack.
Obviously, Mr. G[redacted] very angry that we sent
a complaint to the Revdex.com and he was ..vulgar, used profanity and his tone felt
threatening while using inappropriate words to convey his anger ...via the message he left.   I cannot imagine based on a business he owned for
40 years, that we are the first customers that may have asked
him to come back to review a couple of areas. 
 The only time Mr. G, showed up on
our property was to do the initial estimate, 
he never returned while the job was being performed nor at the completion of the job so his comments are based on his
worker’s assessment.  He personally never
reviewed the end result of the job himself.
We will continue our quest in correcting these issues with
another contractor and consider a small claims court application.   But we wanted the Revdex.com to be aware of the
credibility,  lapse of follow up from
this company, and unprofessionalism they have portrayed so that other customers
may not endure the wrath of Mr. G[redacted].
Overall, it is quite evident Mr. G[redacted].  had absolutely NO intentions of returning to
the job site to address any workmanship issues that we had so that is why we
had to take this to the next level.
In conclusion, his rebuttal focused on attacking my
character and overall he was completely unjustified in doing so.  He also reinforced and substantiated his unprofessionalism.   At this juncture based
upon Mr. G[redacted]’s attitude and his lack of character, I am reluctant to engage in any
further business transactions with him but am compelled to share our experience with you and others that may utilize his services.
 
Thank you in advance.
 
Sincerely,
 
 
[redacted] and [redacted], CT [redacted] 
  
 
 
 
 
 
Sincerely,
[redacted]

I met with Mr [redacted] at his request to install a paver sidewalk.He also had a  poorly built step that needed rebuilding.We agreed on a price and I did everything that was asked and even went above and beyond to make sure that his walk and step were perfect.We even repaired his wall...

that was in disrepair for free.[redacted] and his wife stood on the walk way admiring it and were extremely pleased with the workmanship.They even tipped the two people that did the job 50 bucks each!!!One of those people is my daughter Michele.She had been in this business for 17 years,has a keen eye for detail and is also I C P I certified pave installer.She always ask the customer at the end of the job if everything looks good.This job was no different.Again they both exclaimed that they were very pleased everything looked great,thank you so much and then they went ahead and wrote a check for the balance,without being asked.We left a sign with our name on it at the street by the driveway entrance.A couple days later [redacted] called and told me that his sister in law tripped on the step and he was afraid of getting sued.He said he was a building inspector and the riser code was 4 inches and the risers we installed were 7 and not to code.This was a red flag!Anybody with a ruler knows better,you would think a Licensed building inspector as he stated to me he was would wouldn"t you?I calmly explained to [redacted] That if what he says is true then every prefabricated stoop at most of the houses built for the last 60 years are out of code because they are between 7 and 7 1/2"Then I got a call from a friendly competitor who warned me about [redacted] and his history of suing people.A couple days went by and [redacted] now leaves me a message about a 1/8" difference in a grout line,1/8 "!!!Some one else called and said they saw my sign in front of [redacted]s driveway and was Sued by [redacted].[redacted] calls again and says that we chipped a paver during install and he wants us to come and fix it.We did the job and did it correctly.Whatever has happened to that workmanship was not there when we left,and they signed off on it.

I met with Mr [redacted] at his request to install a paver sidewalk.He also had a  poorly built step that needed rebuilding.We agreed on a price and I did everything that was asked and even went above and beyond to make sure that his walk and step were perfect.We even repaired his...

wall that was in disrepair for free.
[redacted] and his wife stood on the walk way admiring it and were extremely pleased with the workmanship.
They even tipped the two people that did the job 50 bucks each!!!
One of those people is my daughter Michele.
She had been in this business for 17 years,has a keen eye for detail and is also I C P I certified pave installer.
She always ask the customer at the end of the job if everything looks good.
This job was no different.
Again they both exclaimed that they were very pleased everything looked great,thank you so much and then they went ahead and wrote a check for the balance,without being asked.
We left a sign with our name on it at the street by the driveway entrance.
A couple days later [redacted] called and told me that his sister in law tripped on the step and he was afraid of getting sued.
He said he was a building inspector and the riser code was 4 inches and the risers we installed were 7 and not to code.
This was a red flag!
Anybody with a ruler knows better,you would think a Licensed building inspector as he stated to me he was would wouldn"t you?
I calmly explained to [redacted] That if what he says is true then every prefabricated stoop at most of the houses built for the last 60 years are out of code because they are between 7 and 7 1/2"
Then I got a call from a friendly competitor who warned me about [redacted] and his history of suing people.
A couple days went by and [redacted] now leaves me a message about a 1/8" difference in a grout line,1/8 "!!!
Some one else called and said they saw my sign in front of [redacted]s driveway and was Sued by [redacted] calls again and says that we chipped a paver during install and he wants us to come and fix it.
We did the job and did it correctly.Whatever has happened to that workmanship was not there when we left,and they signed off on it.

Review: We contracted with G[redacted] Landscaping on July 9 2015 to place a paver sidewalk at our [redacted] CT address. The work began week of July 20th and was concluded July 22, 2015 .

Upon the sidewalk pavers drying from being washed down that day, there were a couple of areas we wanted you to consider looking at and perhaps make a couple of adjustments. These areas will probably take all of an hour of time to repair from your professional staff.

We have placed several emails and calls asking for someone to come out to take a look at these areas and appointments were made and scheduled to appear and each was cancelled.

We fail to understand why a such a reputable business like G[redacted] Landscaping would not take the time to consider a service call after a sale?

I am writing this letter in hopes we can resolve this in a timely manner.Desired Settlement: No response to date: Above letter dated August 20, 2015 to owner Mike- to date no response; prior to us writing this letter, several voice mails and email communications transpired between us and Mike's employee (Michelle, the daughter) to share our dissatisfaction with just a couple of areas. Michelle was involved in working with an associate of G[redacted] in putting the sidewalk pavers in for this job. Appointments were schedule by Michelle to stop over; either they were cancelled or no show. Upon our last conversation with her; she said "call my father". Overall, there are couple of cracked pavers that may need to be replaced; another paver too high and not tampered down ; probably take one hour.

Business

Response:

I met with Mr [redacted] at his request to install a paver sidewalk.He also had a poorly built step that needed rebuilding.We agreed on a price and I did everything that was asked and even went above and beyond to make sure that his walk and step were perfect.We even repaired his wall that was in disrepair for free.