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Guerrero Law Offices P.C.

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Reviews Guerrero Law Offices P.C.

Guerrero Law Offices P.C. Reviews (8)

Revdex.com: At this time, my complaint, ID [redacted] regarding Guerrero Law Offices P.Chas been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] is looking forward to hear from me to as He says "so we can move successfully and positively to an intended loan modification"But, I do not wish to have [redacted] assisting me or representing me in any form as I said in my complaint, I want back the money We paid for a service that was not done [redacted] shows a list of phone calls His office made attempting to contact me, all of which were made after I contacted him on February *, 2014, but [redacted] shows no record of any attempts of his office contacting me after May 2013, states that I never contacted him after that, which is true because I was waiting for Him to call me, He being the lawyer my husband and I contacted and pay to help us, He being the person we contracted to deal with our Lender, He the person that knows about the Law and rules and regulations and all the programs out there to assist Homeowners like me and with homes like he calls mine "severely underwater", He that we trusted, He that we put our hopes to help us resolve this matter, Did not He or someone in his office wonder what was happening? or care enough to follow up with us? Did [redacted] o and his very well equipped office with State of the Art phone system called us at any time during that length of time?Yes, then [redacted] [redacted] We misunderstood you when you told us not to worry that you will assist us, that communication is the key that we will be hearing a lot from you and the we will be in contact with your [redacted] being her the person handling Loan modificationsWhen we ask [redacted] what to tell our lender [redacted] said "you can tell them to contact me, I am your Lawyer now"Before those two letters from April */ [redacted] and April *** that [redacted] refers responding to my complaint in which our loan Modification was denied due to required documents that were requested prior but not received by our Lender were devastated for us in our hope to keep our house that has been our home for more than ten yearsI always brought to [redacted] s office all the documents that were needed, all the letters I was getting from our lender I will fax them to his office and hand delivered them most of the time What really made wonder was the way [redacted] 's [redacted] took my concern at this point, made me feel that it was me not bringing the paperworkI asked her what to do and she told me she will call me backI waited and then I called back, I don't remember how many times or how oftenBut there was no answer until I called and was able to speak with [redacted] I remember he said he was submitting a new application and I remember signing some papersBut no my husband was not there so I brought the documents home for him to sign and to bring them back the following day and I was still waiting for [redacted] until that Saturday * of february, when my husband and I drove to [redacted] 's office to talk to him wishing for him to be there so he can tell us what happenedBut we spoke on the phone and one more time, disappointment in the way he treated our case and us for that matter by not knowing anything about our situationI understand that on until 213, not just many months behind in our mortgage payments as [redacted] 's records show, and there is proof of thisSo *** my husband goes back to work and *** this lender sells or transfers (I do not know the correct term) to another lender and this lender will not work with us to resume our payments, continue with the Forbearance plan or work a way for us to be able to make the payments in our mortgage, at this point we looked for help and the rest is very well knownThis was only to clarify the records about our mortgage and payments [Your Answer Here In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

I would like to start out is saying that we apparently have no dispute in this matterWhat we do have is a lack of communicationMy paralegal has stated that many and numerous calls and voice messages were left for this client and they all went unansweredAs stated preciously, I can only access days of past phone callsCablevision has requested a substantial sum of money for records past the daysWhat apparently happened is that this client decided to work with the lender directly after our submissionMy contract with my clients at that time had a flawIt stated that I would obtain a loan modification*** ***, like anyone of my client’s with a similar contract would be entitled to a full refund of fees if my office did not obtain the modificationUnfortunately, since all documents, including the final loan modification and all requests for documents go to the homeowner in non-litigated matters and I therefore have no control over the flow of documentsMy present contract states that the fee is non-refundable after a full package has been submitted
I searched the public records this past week and this home is not in foreclosureSince the complaint was filed, I cannot communicate with their lender to ask what happenedDoes anyone reading this complaint find it strange that someone would wait days to contact your lawyer if you were so scared? I have such an incredible relationship with all my clientsI am very curious as to what happened hereThis person apparently knows how to write well and knows how to emailWhy the reluctance to communicate with me personally? She has my email
So why did this client not ask for a refund when she spoke to me on the phone? Why did she not show up at the appointment that was made and state that she wanted a refund? Any client that wishes to discuss their matter can obtain a face to face appointment with me at any time as seen by my actions after her recent phone callIf this client was indeed so scared, why wait such an inordinate lengthy period of time before she would call and make an appointment with me? Why not send me an email? Why not just ask? Why the reluctance to communicate?
I clearly misinterpreted the initial complaintThis person needs to call my office or send me an email and make an appointment with me, and I will gladly refund her any monies paid to my office

This is in response to the complaint of *** *** *** (ID# ***)
I would like to begin this response with my 100% concern for *** *** and each and every client this office servesMy office
boasts an almost perfect record with loan modifications and foreclosure litigationMy office is well recognized on Long Island amongst the Plaintiff’s bar as a highly competent and efficient officeI am most concerned here with the lack of communication with this particular clientMy favorite part of the day is the late afternoon and early evening when I get to return all the day’s callsThe client communication is what drives my huge successThere is a system in my office whereby all messages are routed to me via email electronicallyI have been in business since and this is the first time I have received such a complaint and therefore this response is also a way to find out what went wrong here and what is the solution
It is my belief that we have some type of misunderstanding*** *** called my office on Saturday, February *, about 11:a.mShe apparently thought I would be in that Saturday but I had decided to make all appointments for that weekend on SundayI have a weekly radio show that airs every Saturday morning that is pre-recorded and I take phone calls at my home office that is over miles awayPhone calls are forwarded so I may take questions voiced on my showShe called that morning and I gladly spoke to her and she said she had left me messages and I did not call backI scanned my emails and I did not see any messages by herI did get annoyed at her comments as I have such a high standard in returning phone calls that I did say I could fire any paralegal that did not forward messages but this paralegal in particular has not been fired and works one day a week since the beginning of this yearShe wanted an appointment for Sunday but all the slots were filled wit h appointments along with Monday and TuesdayThe first slot available was 1:p.mWednesday and she agreed to meetI did say I would call her the morning of the meeting to tell her what we would needShe did ask about her file and I told her that I was not physically in the office and calls were forwarded to my home office and I would need to look at the physical file to see the statusI have hundreds of open files and I think it would be reasonable if I did not know the details at that moment being outside the office
On Monday the *** day of February, I assigned the task to my main paralegal who sated she would call *** *** the day of the meetingI also calendared a call *** *** to explain where we were with the fileOur office utilizes Cablevision voice services and every incoming and outgoing call is marked for up to daysThe following is the log for the past days as of February **, to the phone number *** *** gave me to contact her (***)The last four digits have been masked for privacy purposes
*** *** *** *** *** *** *** ** ***
* *** *** *** *** *** *** *** ** ***
* *** *** *** *** *** *** *** ** ***
* *** *** *** *** *** *** *** ** ***
* *** *** *** *** *** ***
*** ** ***
Each one of the calls were seconds because only a voice message was leftThere were no incoming calls from this number in the past days
The following is the log for the past days as of February **, to the phone number we had in her file as a home number(***)
*** *** *** *** *** *** *** ** ***
* *** *** *** *** *** *** *** ** ***
* *** *** *** *** *** *** *** ** ***
There are no incoming calls from this number within the last days
This office received the Revdex.com complaint the afternoon of February **, and therefore, no further attempts were made to contact *** ***
The above actions do not reflect the actions of a negligent business and quite to the contrary reflects a ready, willing and able attempt to take immediate action
I first met with *** *** in August and at our initial meeting, it was determined that *** *** along with her husband had the hardship and income to support a loan modificationThis office will submit an application once all documents and paperwork are providedWhile matters of strategy and attorney-client privilege cannot be disclosed here, it was determined that it would be best to wait until the beginning of to submit the package and a full package consisting of pages was submitted via facsimile with transmittal receipt on January **, After communications with the lender, it was determined that further documentation would be necessary and therefore, on January **, documents consisting of pages was transmitted via facsimile with transmittal receipt to the lenderFurther communications with the lender determined explanations on some financials and therefore, on February *, documents consisting of pages was transmitted via facsimile with transmittal receipt to the lenderThereafter, our client received a letter dated April *, asking for further documentation and then two days later received a letter dated April *, stating they were denied because we did not respond to the prior written requestsI therefore told the client that we had to resubmit a new package immediately and I met with the client Tuesday, May **, at 2:** p.mto collect new documentations and financialsDue to this meeting, a second full package consisting of pages was submitted via facsimile with transmittal receipt on May **, And this was the last set of documents to the lenderAll of the aforementioned documents are available for inspection
Now the question is why there is no further documentation from the client, nor further communications with the clientThere are no documents in the file past the May **, submission that is very strangeClients are told to bring in any missing documents letters and I do not see anyClients are told to bring a new bank statement and paystubs automatically each month and I see none in the fileI see in the complaint that an email exists for *** *** which I was unaware ofA scan of my email and my paralegal’s email shows no emails from *** *** or to *** ***Our email server indexes every email and message and there if just zero communication with the clientThe last email is between myself and my paralegal on May **, at 1:p.mregarding the pending submissionThis is highly irregular and I have not experienced this with any other client*** *** herself in her complaint states that she last called to speak to me on May *, and she did not hear b ack from meI personally met with her and her husband on Tuesday, May **,
As demonstrated by the technology in this office, and my statements, I personally made phone calls to the client on the dates and times stated above that resulted in full voice mails and an inability to leave messages and my paralegals have made similar statementsThe last outbound call to the *** number shown above on February **, at 9:a.mfor seconds resulted in a voice conversation with my paralegal asking *** *** to come in that day with the updated financialsA complete new package was prepared yet *** *** never made the February **, 2014, 1:p.mappointment
What can be done in this situation? The type of loan that this client has in a Non-GSE Conventional loan and the house is severely underwaterThis means that is not an FHA or Fannie/Freddie loan with insurance and the mortgage payoff is higher that the value of the homeTherefore, the passage of time has had virtually zero detrimental effect on this clientFurthermore, *** *** was already significantly behind when she first visited meI would be glad to resubmit the file and with a commitment to have verifiable “email communication” with *** ***There would be no additional costs to the client
The relationship between client and attorney in a loan modification matter is very close and the need to work “together” is paramountI own a storefront building and no appointment is required for clients that wish to drop off updated documents or letters from the lenderBy law, all paper communications must go to the homeowner’s address in a non-litigated matterWhich is why this matter is all the strangerThis client has access to me any time of day, days a week although I choose one day off in a weekend being either a Saturday or SundayI would also like to reiterate that my joy and pleasure in this business is the very client communication this client is complaining ofThe fact that this client states in her very complaint that the last message to my office is May *, is unbelievable in its length of time to todayI suspect there is something else that remains unsaid here
What actions have I taken due to this situation? I have gone through every single file where I have not heard from the client in the past days and followed up with a phone call and if that was not viable, a certified letter reminding the client that they must “actively” participate in this processDocuments submitted to lenders go stale after days from the first submittalOnce the package is submitted, lenders take up to to days to get out a missing documents letter and by the time the requested documents are submitted again, then the first documents go stale and new documents are requested in a non-ending cycle of frustrationWe are not immune to these lender inefficiencies that are the source of lawsuits across the country
I look forward to hearing from *** *** so we can move successfully and positively to an intended loan modificationI would love to keep my record of almost 100% success intact
Very truly yours,
GUERRERO LAW OFFICES, P.C
*** ** *** ***
*** *** ***
*** *** *** ***
###-###-#### tel
###-###-#### fax
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:  [redacted] is looking forward to hear from me to as He says "so we can move successfully and positively to an intended loan modification". But, I do not wish to have [redacted] assisting me or representing me in any form as I said in my complaint, I want back the money We paid for a service that was not done. [redacted] shows a list of phone calls His office made attempting to contact me, all of which were made after I contacted him on February *, 2014, but [redacted] shows no record of any attempts of  his office contacting me after May 2013, states that I never contacted him after that, which is true because I was waiting for Him to call me, He being the lawyer my husband and I contacted and pay to help us, He being the person we contracted to deal with our Lender, He the person that knows about the Law and rules and regulations and all the programs out there to assist Homeowners like me and with homes like he calls mine "severely underwater", He that we trusted, He that we put our hopes to help us resolve this matter, Did not He or someone in his office wonder what was happening? or care enough to follow up with us? Did [redacted]o and his very well equipped office with State of the Art phone system called us at any time during that length of time?. Yes, then [redacted]  We misunderstood you when you told us not to worry that you will assist us, that communication is the key that we will be hearing a lot from you and the we will be in contact with your [redacted] being her the person handling Loan modifications. When we ask [redacted] what to tell our lender [redacted] said "you can tell them to contact me, I am your Lawyer now". Before those two letters from April */** and April [redacted] that [redacted] refers responding to my complaint in which our loan Modification was denied due to required documents that were requested prior but not received by our Lender were devastated for us in our hope to keep our house that has been our home for more than ten years. I always brought to [redacted]s office all the documents that were needed, all the letters I was getting from our  lender I will fax them to his office and hand delivered them most of the time.  What really made wonder was the way [redacted]'s [redacted] took my concern at this point, made me feel that it was me not bringing the paperwork. I asked her what to do and she told me she will call me back. I waited and then I called back, I don't remember how many times or how often. But there was no answer until I called and was able to speak with [redacted]. I remember he said he was submitting a new application and I remember signing some papers. But no my husband was not there so I brought the documents home for him to sign and to bring them back the following day and I was still waiting for [redacted] until that Saturday * of february, 2014 when my husband and I drove to [redacted]'s office to talk to him wishing for him to be there so he can tell us what happened. But we spoke on the phone and one more time, disappointment in the way he treated our case and us for that matter by not knowing anything about our situation. I understand that on 2/*/14 [redacted] was not in the office and he needed to review his or our records, but later when his [redacted] called us leaving a message or many messages as [redacted] shows from his call records to attend our appointment and met with them to proceed to file a new application really tell us that [redacted] did not do what he was paid for which was to work with our Lender in our behalf to try and to get a Loan Modification to help us save our home because if he did [redacted] will know that at this point we do not need to do that anymore. Therefore we are requesting our money back, we want this over, we want to forget all the time waisted, all the wait, all the nights we put our kids to bed not knowing if there will be a home for them the next day, the anguish, the despair, and many other feelings that can not be put in words. I am also glad that [redacted] mentioned his radio show because that is how we heard from him and listening to what he said and for the knowledge he showed about Loan Modifications and such we though of [redacted] being the person that could help us. Were we wrong? I think we already answered. Lastly, our records show that we were under The Home Affordable Unemployment Program Forbearance Plan Agreement from 3/**/12 until 2/**/13, not just many months behind in our mortgage payments as [redacted]'s records show, and there is proof of this. So [redacted] my husband goes back to work and [redacted] this lender sells or transfers (I do not know the correct term) to another lender and this lender will not work with us to resume our payments, continue with the Forbearance plan or work a way for us to be able to make the payments in our mortgage, at this point we looked for help and the rest is very well known. This was only to clarify the records about our mortgage and payments.

[Your Answer Here
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
At this time, my complaint, ID [redacted] regarding Guerrero Law Offices P.C. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]

Review: On August **,2012 My husband [redacted] and myself [redacted] contracted [redacted] to assist us with our Home Modification for which we agreed to pay his fee of $3,500. $2,500 were paid on August **, 2012 and $1,000 Sixty days later. We are filing this complaint because nothing has been done on his part. The first and only time we met with him was to sign this contract after that the only contact was [redacted] his [redacted] or [redacted] who usually took my messages and concerns. His offices would not contact me, I was the one always calling them. The last time I called them was May *, 2013 left a message for [redacted] and I never heard back from them until this Saturday February *, 2014 when I called and spoke to [redacted] who obviously did not know anything about my case, blamed everything on his [redacted] that he said he fired for that reason and asked me to send him paper work and meet with him again to reopen the case. At this point and after 18 months of waiting for his help all I want from him is my money back and nothing else. I will appreciate all the help and assistance in this matter and to prevent this happening to anybody else in the future.Desired Settlement: We would like to get our money back which comes out to $3,500 due to his breech of contract.

Business

Response:

This is in response to the complaint of [redacted] (ID# [redacted])

I would like to begin this response with my 100% concern for [redacted] and each and every client this office serves. My office boasts an almost perfect record with loan modifications and foreclosure litigation. My office is well recognized on Long Island amongst the Plaintiff’s bar as a highly competent and efficient office. I am most concerned here with the lack of communication with this particular client. My favorite part of the day is the late afternoon and early evening when I get to return all the day’s calls. The client communication is what drives my huge success. There is a system in my office whereby all messages are routed to me via email electronically. I have been in business since 1998 and this is the first time I have received such a complaint and therefore this response is also a way to find out what went wrong here and what is the solution.

It is my belief that we have some type of misunderstanding. [redacted] called my office on Saturday, February *, 2014 about 11:12 a.m. She apparently thought I would be in that Saturday but I had decided to make all appointments for that weekend on Sunday. I have a weekly radio show that airs every Saturday morning that is pre-recorded and I take phone calls at my home office that is over 50 miles away. Phone calls are forwarded so I may take questions voiced on my show. She called that morning and I gladly spoke to her and she said she had left me messages and I did not call back. I scanned my emails and I did not see any messages by her. I did get annoyed at her comments as I have such a high standard in returning phone calls that I did say I could fire any paralegal that did not forward messages but this paralegal in particular has not been fired and works one day a week since the beginning of this year. She wanted an appointment for Sunday but all the slots were filled wit h appointments along with Monday and Tuesday. The first slot available was 1:00 p.m. Wednesday and she agreed to meet. I did say I would call her the morning of the meeting to tell her what we would need. She did ask about her file and I told her that I was not physically in the office and calls were forwarded to my home office and I would need to look at the physical file to see the status. I have hundreds of open files and I think it would be reasonable if I did not know the details at that moment being outside the office.

On Monday the [redacted] day of February, I assigned the task to my main paralegal who sated she would call [redacted] the day of the meeting. I also calendared a call [redacted] to explain where we were with the file. Our office utilizes Cablevision voice services and every incoming and outgoing call is marked for up to 90 days. The following is the log for the past 90 days as of February **, 2014 to the phone number [redacted] gave me to contact her ([redacted]). The last four digits have been masked for privacy purposes.

Each one of the calls were 13 seconds because only a voice message was left. There were no incoming calls from this number in the past 90 days.

The following is the log for the past 90 days as of February **, 2014 to the phone number we had in her file as a home number. ([redacted])

There are no incoming calls from this number within the last 90 days.

This office received the Revdex.com complaint the afternoon of February **, 2014 and therefore, no further attempts were made to contact [redacted].

The above actions do not reflect the actions of a negligent business and quite to the contrary reflects a ready, willing and able attempt to take immediate action.

I first met with [redacted] in August 2012 and at our initial meeting, it was determined that [redacted] along with her husband had the hardship and income to support a loan modification. This office will submit an application once all documents and paperwork are provided. While matters of strategy and attorney-client privilege cannot be disclosed here, it was determined that it would be best to wait until the beginning of 2013 to submit the package and a full package consisting of 71 pages was submitted via facsimile with transmittal receipt on January **, 2013. After communications with the lender, it was determined that further documentation would be necessary and therefore, on January **, 2013 documents consisting of 25 pages was transmitted via facsimile with transmittal receipt to the lender. Further communications with the lender determined explanations on some financials and therefore, on February *, 2013 documents consisting of 4 pages was transmitted via facsimile with transmittal receipt to the lender. Thereafter, our client received a letter dated April *, 2013 asking for further documentation and then two days later received a letter dated April *, 2013 stating they were denied because we did not respond to the prior written requests. I therefore told the client that we had to resubmit a new package immediately and I met with the client Tuesday, May **, 2013 at 2:** p.m. to collect new documentations and financials. Due to this meeting, a second full package consisting of 88 pages was submitted via facsimile with transmittal receipt on May **, 2013. And this was the last set of documents to the lender. All of the aforementioned documents are available for inspection.

Now the question is why there is no further documentation from the client, nor further communications with the client. There are no documents in the file past the May **, 2013 submission that is very strange. Clients are told to bring in any missing documents letters and I do not see any. Clients are told to bring a new bank statement and paystubs automatically each month and I see none in the file. I see in the complaint that an email exists for [redacted] which I was unaware of. A scan of my email and my paralegal’s email shows no emails from [redacted] or to [redacted]. Our email server indexes every email and message and there if just zero communication with the client. The last email is between myself and my paralegal on May **, 2013 at 1:12 p.m. regarding the pending submission. This is highly irregular and I have not experienced this with any other client. [redacted] herself in her complaint states that she last called to speak to me on May *, 2013 and she did not hear b ack from me. I personally met with her and her husband on Tuesday, May **, 2013.

As demonstrated by the technology in this office, and my statements, I personally made phone calls to the client on the dates and times stated above that resulted in full voice mails and an inability to leave messages and my paralegals have made similar statements. The last outbound call to the [redacted] number shown above on February **, 2014 at 9:40 a.m. for 36 seconds resulted in a voice conversation with my paralegal asking [redacted] to come in that day with the updated financials. A complete new package was prepared yet [redacted] never made the February **, 2014, 1:00 p.m. appointment.

What can be done in this situation? The type of loan that this client has in a Non-GSE Conventional loan and the house is severely underwater. This means that is not an FHA or Fannie/Freddie loan with insurance and the mortgage payoff is higher that the value of the home. Therefore, the passage of time has had virtually zero detrimental effect on this client. Furthermore, [redacted] was already significantly behind when she first visited me. I would be glad to resubmit the file and with a commitment to have verifiable “email communication” with [redacted]. There would be no additional costs to the client.

The relationship between client and attorney in a loan modification matter is very close and the need to work “together” is paramount. I own a storefront building and no appointment is required for clients that wish to drop off updated documents or letters from the lender. By law, all paper communications must go to the homeowner’s address in a non-litigated matter. Which is why this matter is all the stranger. This client has access to me any time of day, 6 days a week although I choose one day off in a weekend being either a Saturday or Sunday. I would also like to reiterate that my joy and pleasure in this business is the very client communication this client is complaining of. The fact that this client states in her very complaint that the last message to my office is May *, 2013 is unbelievable in its length of time to today. I suspect there is something else that remains unsaid here.

What actions have I taken due to this situation? I have gone through every single file where I have not heard from the client in the past 45 days and followed up with a phone call and if that was not viable, a certified letter reminding the client that they must “actively” participate in this process. Documents submitted to lenders go stale after 90 days from the first submittal. Once the package is submitted, lenders take up to 45 to 60 days to get out a missing documents letter and by the time the requested documents are submitted again, then the first documents go stale and new documents are requested in a non-ending cycle of frustration. We are not immune to these lender inefficiencies that are the source of lawsuits across the country.

I look forward to hearing from [redacted] so we can move successfully and positively to an intended loan modification. I would love to keep my record of almost 100% success intact.

Very truly yours,

GUERRERO LAW OFFICES, P.C.

###-###-#### tel

###-###-#### fax

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: [redacted] is looking forward to hear from me to as He says "so we can move successfully and positively to an intended loan modification". But, I do not wish to have [redacted] assisting me or representing me in any form as I said in my complaint, I want back the money We paid for a service that was not done. [redacted] shows a list of phone calls His office made attempting to contact me, all of which were made after I contacted him on February *, 2014, but [redacted] shows no record of any attempts of his office contacting me after May 2013, states that I never contacted him after that, which is true because I was waiting for Him to call me, He being the lawyer my husband and I contacted and pay to help us, He being the person we contracted to deal with our Lender, He the person that knows about the Law and rules and regulations and all the programs out there to assist Homeowners like me and with homes like he calls mine "severely underwater", He that we trusted, He that we put our hopes to help us resolve this matter, Did not He or someone in his office wonder what was happening? or care enough to follow up with us? Did [redacted]o and his very well equipped office with State of the Art phone system called us at any time during that length of time?. Yes, then [redacted] We misunderstood you when you told us not to worry that you will assist us, that communication is the key that we will be hearing a lot from you and the we will be in contact with your [redacted] being her the person handling Loan modifications. When we ask [redacted] what to tell our lender [redacted] said "you can tell them to contact me, I am your Lawyer now". Before those two letters from April */** and April [redacted] that [redacted] refers responding to my complaint in which our loan Modification was denied due to required documents that were requested prior but not received by our Lender were devastated for us in our hope to keep our house that has been our home for more than ten years. I always brought to [redacted]s office all the documents that were needed, all the letters I was getting from our lender I will fax them to his office and hand delivered them most of the time. What really made wonder was the way [redacted]'s [redacted] took my concern at this point, made me feel that it was me not bringing the paperwork. I asked her what to do and she told me she will call me back. I waited and then I called back, I don't remember how many times or how often. But there was no answer until I called and was able to speak with [redacted]. I remember he said he was submitting a new application and I remember signing some papers. But no my husband was not there so I brought the documents home for him to sign and to bring them back the following day and I was still waiting for [redacted] until that Saturday * of february, 2014 when my husband and I drove to [redacted]'s office to talk to him wishing for him to be there so he can tell us what happened. But we spoke on the phone and one more time, disappointment in the way he treated our case and us for that matter by not knowing anything about our situation. I understand that on 2/*/14 [redacted] was not in the office and he needed to review his or our records, but later when his [redacted] called us leaving a message or many messages as [redacted] shows from his call records to attend our appointment and met with them to proceed to file a new application really tell us that [redacted] did not do what he was paid for which was to work with our Lender in our behalf to try and to get a Loan Modification to help us save our home because if he did [redacted] will know that at this point we do not need to do that anymore. Therefore we are requesting our money back, we want this over, we want to forget all the time waisted, all the wait, all the nights we put our kids to bed not knowing if there will be a home for them the next day, the anguish, the despair, and many other feelings that can not be put in words. I am also glad that [redacted] mentioned his radio show because that is how we heard from him and listening to what he said and for the knowledge he showed about Loan Modifications and such we though of [redacted] being the person that could help us. Were we wrong? I think we already answered. Lastly, our records show that we were under The Home Affordable Unemployment Program Forbearance Plan Agreement from 3/**/12 until 2/**/13, not just many months behind in our mortgage payments as [redacted]'s records show, and there is proof of this. So [redacted] my husband goes back to work and [redacted] this lender sells or transfers (I do not know the correct term) to another lender and this lender will not work with us to resume our payments, continue with the Forbearance plan or work a way for us to be able to make the payments in our mortgage, at this point we looked for help and the rest is very well known. This was only to clarify the records about our mortgage and payments.

[Your Answer Here

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Sincerely,

On August **,2012 My husband [redacted] and myself [redacted] contracted [redacted] to assist us with our Home Modification for which we agreed to pay his fee of $3,500. $2,500 were paid on August **, 2012 and $1,000 Sixty days later. We are filing this complaint because nothing has been done on his part. The first and only time we met with him was to sign this contract after that the only contact was [redacted] his [redacted] or [redacted] who usually took my messages and concerns. His offices would not contact me, I was the one always calling them. The last time I called them was May *, 2013 left a message for [redacted] and I never heard back from them until this Saturday February *, 2014 when I called and spoke to [redacted] who obviously did not know anything about my case, blamed everything on his [redacted] that he said he fired for that reason and asked me to send him paper work and meet with him again to reopen the case. At this point and after 18 months of waiting for his help all I want from him is my money back and nothing else. I will appreciate all the help and assistance in this matter and to prevent this happening to anybody else in the future.

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Description: LAWYERS, REAL ESTATE LOAN MODIFICATION

Address: 1836A Fifth Avenue, Bay Shore, New York, United States, 11706

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