Guess?

Requesting full refund for a purse purchased under days became damaged due to manufacturing defect Guess purse purchased on 9-7-The glue of the black binding used to keep the flap that crosses over the opening of the purse came undoneI visited the store on 10-1-2016, for a full refund of $I was informed by the manager, since the purse was Damaged it could not be resold and therefore an exchange could be doneI asked for store credit and she Denied this request She said I would need to fulfill the exchange before the days I made an attempt to find another purse or garment item and could not find anything that I liked in the storeThe same purse was no longer available at the store I provided the original receipt and returned before the days, however the store did not honor their return policyI contacted Customer service Corporate via phone on I was asked to e-mail the original receipt from Store #5018, Sherman Oaks, CA and pictures of the p

gift order was sent with receipt which put me in an embarrassing situation and I had to pay again for a new gift - I request a refund Order # [redacted] Guess.com made a mistake by shipping the gift I ordered for my wife's sister WITH RECEIPT PRICE AND WITHOUT THE GIFT MESSAGE I WROTE This put me in a very embarrassing situation among family members especially I was sending this gift to make relations go better but obviously that was not the case I had to send another gift as an apology in order not to lose my social connections with family through a different channel ( I asked guess.com to do that first but they refused and to make things worse said they will send a return label to ship the gift back !!!) Guess.com customer service admitted that was their error but what they did is that they offered a 15% coupon ( which is irrelevant simply because I will never use them again ) Now I am asking for a full refund for my order as they failed to send what

I was forced charged for of the exact size, color of coats I only wanted I was never asked to confirm the total charged On Thanksgiving Day, I wanted a black leather coat, size small There were none in the store The salesperson checked and the only available coat was online I agreed to have the coat shipped to me w/free shipping This rep did not confirm the amount to be charged and she ordered coats instead of only I wanted her to correct this She got the manager, whom after minutes of checking things on the computer tells me that there is nothing they can do because they "don't know where the coats are being shipped from I could be another store or from the warehouse." She said that she could take my name and number down and on Monday, she could call me to see what they can do She said I could also bring the extra coat back for an exchange I explained that I have issues with this I will not be in town until after the holidays to do an exchang

On 21NOVI ordered a black lace up top with gold bars order # GESECXXXXXXXXXXXXWhen it arrived it was defectiveThe item was misewn and I called customer service letting them knowWithout telling me it was a one time thing(because this was obviously not my fault why would it be a special favor?) they refuned my guess pointsMore recently I had another problem with an orderI ordered a reddish sweaterWhen I got it at home it turned out the shirt was not a sweater but a see through shirtWhen you looked at the item on the website it was not properly displayed and the shirt looked in no way see through on the modelThe order number was GESECXXXXXXXXXXXX completed on 14FEBI had to of course return this shirt because the site did not advertise it properly so I did and I got only $back and no guess rewardsI called customer service who said I should know its a one time credit I already got which I didn'tI explained the story to the women and she completely understoodS

I got a purse that started coming apart after two weeks of very light useI've been contacting G by Guess since last year! They've made one attempt to contact meI was very busy and agitated since I've tried contacting them by phone to no avail and this is my second Revdex.com complaintI informed the lady that the only acceptable resolution was at least a 50% refundIt's been over a week and no refund, no call back, no emailI've shopped at G by Guess for years but this was my last purchaseI've informed everyone with a wallet not to shop at this storeThe quality has diminished and their customer service is non-existent Product_Or_Service: Purse Order_Number: GBGECXXXXXXXXXXXX

DEFECTIVE JEANS RECEIVED A PAIR OF GUESS JEANS FOR CHRISTMAS FROM A FRIEND WORE IT A FEW TIMES AND ONE DAY PUT IT ON AND IT WAS TORN IN FRONT HOW THAT HAPPENED I WOULD NOT KNOW CAN ONLY THINK IT IS DEFECTIVE I CAN UNDERSTAND A TEAR ANY WHERE ELSE DUE TO NEGLIGENCE BUT NOT THE WAY MINE TORE I DID NOT EVEN NOTICE IT MY DAUGHTER LOOKED AT ME AND SAID MOM YOUR JEAN IS TORN A PERSON PAYS A LOT FOR THESE JEANS AND I CAN UNDERSTAND A CHEAP PAIR OF JEANS DOING THIS BUT NOT GUESS I HAVE ANOTHER PAIR THAT I HAVE BEEN WEARING FOR YEARS AS SISSY BOY VERY DISSAPPOINTED AS I CAN'T HAVE THEM FIXED AND IT WAS A PERFECT FIT JEAN AS ARE ALL GUESS JEANS

This company is a very cheap and very layer company they never give you answer for having costomer service we purchased the cloths and we wanted to returned it tgey didnt return and from costomer service promised to take care of us but they igorned us I just want to inform yonge girls who work hard be careful the dont give you money back as they did to my daughter

I have more than just one issueI am so angry right now that I debated whether or not I should even make the complaint at this moment because I am so angry, but anyway, first, I ordered a pocketbook on December 11th and they sent me the WRONG HANDBAGYes, a completely different color!!! I was sent the white and tan handbagI had $in Guess points and I lost them EVEN after I returned the WRONG COLOR BAGI sent the incorrect handbag back and I would like my money back for the shipping fees pleaseI called customer service and they were of absolutely NO HELPI explained to the customer service person that I received the wrong bag and she still wouldn't refund my shipping feesI even wrote a message on my return slip but since I had cancer I was too sick and busy with my chemotherapy to pursue itI am better at the moment (knock on wood)Now I placed another order on March 11th and everything was ok until I received the sunglasses I ordered in a BAGBefore I even opened the

Very poor online system as it filled an order then send you out of stocks email notification hours laterThey did this multiple timesWhen I called they handled my issue very poorlyThe first time I called the agent responded saying she will expedite the shipping for the missing item (Items got stocked in less than hours from send out of stock and messing up my order) Called couple hours later to confirm as the phone was dropped with the first agent after one hour and half of waiting2nd agent said the order wasn't expedited as priority and she will try to expedite itI have a flight to catch on Saturday and this was WednesdayMy original order was a week before that I have a flight on Saturday so time was very tightThey send a notification to the warehouse to upgrade to expedited and after couple escalation they confirmed it was going to be expedited It didn't stop here! toward the end of the day that more items are out of stock (Basically out of items)They sent an email that one item out of stock but when I called they said wait and see maybe you get all items! Then I escalated because I said I need to go to the store and fill up the missing orders and you can't leave me hangingThe rude escalation confirmed the whole out of stocks and that if item out of stocks then they can't do anything! (So why your system filled my order in the first place??? and your agent failed to find out? and then when they sent notification to warehouse they failed to confirm that they don't have the order they agreed to expedite? Who is running that place!!) The rude agent name was Debbie and she refused to give me her last initial or any identification number as employeeShe said you are going back to escalation queue and we will call you back end of day or tomorrow (knowing that I have a flight next day) anywayStay away from guess.caDo yourself a favor and go to the store if you really want their product don't even think that you are saving time by ordering online Time spent was a multiply of the time I would have spent in store Items were shipped into different packages on different days so by the time I confirmed the missing items it was too late This must be the worst online retail I dealt with in Actually wait the worst in the past years No one wanted to be accountable for the mistakes they have done and the poor system they have No wonder they missed on their sales last quarter because if your online retail can't compete with the level of service out there then good luck with your business STAY AWAY FROM GUESS ONLINE!

I received a defective bag for ChristmasAfter contacting customer service four times by phone and times by email, I have not received any response My order number is XXXXXXXXXXXXI have an open complaint number of XXXXXXI received a Weekender bag for Christmas and after six weeks of use, the bags stitching ripped completely from the pocket and caused a tear in the front of the bagI contacted customer service on 2/16/16, 2/19/16, 2/22/16, and 2/25/On the rep told me to send an email with pictures and that I would receive a response within hoursI sent the email on with attached pictures of the defective bagWhen I received no response I continued to call customer serviceI was again told by a representative on the next three consecutive calls that I needed to send an email with attached pictures and that a response would be received within hoursI have not received any response and each time I have called, I made it clear that I already completed

On May 30th, GuessFactory online was selling certain items for $I ordered some items, and the order was confirmedThe second time I went to order items, when I went to check out, the prices all got changed I wrote a complaint on the Guess Factory website and I requested them to honor the prices they had posted online and they apologized for a computer error, and offered a 25% off my next order, but they cancelled my original order

Guess has received my returned pair of jeans since June 23rd and the refund has not yet been providedImmediate assistance was denied I have provided Guess proof of payment and proof of the issues I have been having with a pair of black jeans I purchased at a Guess store in October Guess was recommended to me by my husband who loves every pair he owns from GuestThe fit and the quality in general has proven to be good, except for the colour/dye Ever since I bought the pair of jeans it has stained everything it touchesI have washed it by hand multiple times with water at room temperature as I am unable to put it in the washer anymore, it stains the machine and any piece of clothing that comes to contactI have proof of my fingers and nails tainted by these jeans! Furthermore, I have provided Guess with photos of the state it left my brand new handbag which is now blue, a napkin that was in the back pocket and pictures of the ink in the water when exposed to water fo