Guideposts

*** *** ***t] Sent: Tuesday, March 21, 3:PM To: *** Subject: *** My magazine finally arrivedIt took six weeks from the time they cashed my check until it arrivedIt is a two month series ( March/April..May/June
etc) so I had missed the daily readings for days by the time I received my first magazine*** ***

We charge an estimate fee of $This fee is for the time it takes to trouble shoot a piece of equipment and research the price and availability of partsIf the unit can be repaired the estimate fee will be applied to the cost of the repairIf the unit cannot be repaired because parts are no
longer available or if the customer declines the estimateThe customer only owes for our time to troubleshoot the unit (estimate fee)Estimate fees collected are non-refundable as stated by large signs on our front floor After trouble shooting Mr*** chainsaw, we researched the price and availability of partsThe part needed for proper repair was no longer manufacturedWe tried to find the part through multiple suppliers and contacted other lawnmower shops looking for this discontinued partWe made a good effort to try and locate the partWe are sorry Ivir*** in unhappy, but the policy of the store is clear and services were renderSincerely, *** ***