Guido Built LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satisfied because our broken phone was taken by the representative and not returned We walked out of the store with a replacement phone so there was no box, no phone, and they owe me a credit If they would like to not resolve this now to my satisfaction my only recourse is to take the establishment to small claims I am waiting for the response so I may know which direction to proceed I cannot locate a tracking number because I have not been in possession of one You cannot STAND on a policy as your out for being responsible POLICY WAS NOT FOLLOWED! So why do I have to suffer!!!!!! [redacted] billing is aware of the situation and has tracking of my conversation dealing with the billing PLUS a month late fees So far those late fees add up to Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not satisfied because...

our broken phone was taken by the representative and not returned.  We walked out of the store with a replacement phone so there was no box, no phone, and they owe me a credit.  If they would like to not resolve this now to my satisfaction my only recourse is to take the establishment to small claims.  I am waiting for the response so I may know which direction to proceed.  I cannot locate a tracking number because I have not been in possession of one.  You cannot STAND on a policy as your out for being responsible.  POLICY WAS NOT FOLLOWED!  So why do I have to suffer!!!!!!  [redacted] billing is aware of the situation and has tracking of my conversation dealing with the 299.00 billing.  PLUS 5.00 a month late fees.  So far those late fees add up to 30.00.
Regards,
[redacted]