My name is [redacted] and I am the owner of Guido's ice cream shop in *** I have been running this seasonal business for years and thankfully nothing like this has ever happenedI want to let [redacted] know that I am very sorry that this happened to her and I did the best that I could to look into the situationI counted the draw that night and it came out correct I also had a meeting w the two girls that were working there that night and they both said that they remember taking ***'s order and giving her the correct change backWhat my girls are trained to do is ring in the order, tell the customer the price of their order, announce the amt the customer gives them out loud , punch in the amt the customer gives them and then the register will tell us what change to give customer back and the girls should count the change back to the customer out loud as they give it to them Had [redacted] have noticed that she was shorted money , I would have immediately , counted the draw w her there to immediately determine if the customer was shorted change In this case [redacted] said she just put her change in her pocket and didn't realize anything until the next dayI feel very bad about this [redacted] , but I truly don't have an extra to give you I know its not much, but I would like to offer you some gift certificates to the ice cream shop if that would help
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Thank you for responding to meAs I stated before, I came back as soon as I realized that I was shorted the moneyEven if I had noticed, turned around, and driven from *** back to ***, you would've been closed and the same thing would've happenedI did not put the money into my pocket as you said, where it could easily fall outI put the money directly into my walletI should have been more vigilant in counting the change immediately, but there was some confusion with my order and I was distractedAlso, I assumed by asking the young woman taking my money if she could make change for a $that she would give me proper changeEven in your responses to me you are changing your storyAt first you said the drawer was $over, in this response you say it was "correct"In my eyes, those are not the same. I will not accept gift certificates because I have no interest in returning to an establishment where someone is so dishonest - whether it be you or one of your employeesThe only thing I would accept is the $that is owed meI will be sharing my feelings via social media Regards,
*** ***
My name is *** *** and I am the owner of Guido's ice cream shop in ***. I have been running this seasonal business for years and thankfully nothing like this has ever happened. I want to let *** know that I am very sorry that this happened to her
and I did the best that I could to look into the situation. I counted the draw that night and it came out correct. I also had a meeting w the two girls that were working there that night and they both said that they remember taking ***'s order and giving her the correct change back. What my girls are trained to do is ring in the order, tell the customer the price of their order, announce the amt the customer gives them out loud , punch in the amt the customer gives them and then the register will tell us what change to give customer back and the girls should count the change back to the customer out loud as they give it to them. Had *** have noticed that she was shorted money , I would have immediately , counted the draw w her there to immediately determine if the customer was shorted change. In this case *** said she just put her change in her pocket and didn't realize anything until the next day. I feel very bad about this *** , but I truly don't have an extra 80.00 to give you. I know its not much, but I would like to offer you some gift certificates to the ice cream shop if that would help
My name is [redacted] and I am the owner of Guido's ice cream shop in *** I have been running this seasonal business for years and thankfully nothing like this has ever happenedI want to let [redacted] know that I am very sorry that this happened to her and I did the best that I could to look into the situationI counted the draw that night and it came out correct I also had a meeting w the two girls that were working there that night and they both said that they remember taking ***'s order and giving her the correct change backWhat my girls are trained to do is ring in the order, tell the customer the price of their order, announce the amt the customer gives them out loud , punch in the amt the customer gives them and then the register will tell us what change to give customer back and the girls should count the change back to the customer out loud as they give it to them Had [redacted] have noticed that she was shorted money , I would have immediately , counted the draw w her there to immediately determine if the customer was shorted change In this case [redacted] said she just put her change in her pocket and didn't realize anything until the next dayI feel very bad about this [redacted] , but I truly don't have an extra to give you I know its not much, but I would like to offer you some gift certificates to the ice cream shop if that would help
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Thank you for responding to meAs I stated before, I came back as soon as I realized that I was shorted the moneyEven if I had noticed, turned around, and driven from *** back to ***, you would've been closed and the same thing would've happenedI did not put the money into my pocket as you said, where it could easily fall outI put the money directly into my walletI should have been more vigilant in counting the change immediately, but there was some confusion with my order and I was distractedAlso, I assumed by asking the young woman taking my money if she could make change for a $that she would give me proper changeEven in your responses to me you are changing your storyAt first you said the drawer was $over, in this response you say it was "correct"In my eyes, those are not the same. I will not accept gift certificates because I have no interest in returning to an establishment where someone is so dishonest - whether it be you or one of your employeesThe only thing I would accept is the $that is owed meI will be sharing my feelings via social media Regards,
*** ***
My name is *** *** and I am the owner of Guido's ice cream shop in ***. I have been running this seasonal business for years and thankfully nothing like this has ever happened. I want to let *** know that I am very sorry that this happened to her
and I did the best that I could to look into the situation. I counted the draw that night and it came out correct. I also had a meeting w the two girls that were working there that night and they both said that they remember taking ***'s order and giving her the correct change back. What my girls are trained to do is ring in the order, tell the customer the price of their order, announce the amt the customer gives them out loud , punch in the amt the customer gives them and then the register will tell us what change to give customer back and the girls should count the change back to the customer out loud as they give it to them. Had *** have noticed that she was shorted money , I would have immediately , counted the draw w her there to immediately determine if the customer was shorted change. In this case *** said she just put her change in her pocket and didn't realize anything until the next day. I feel very bad about this *** , but I truly don't have an extra 80.00 to give you. I know its not much, but I would like to offer you some gift certificates to the ice cream shop if that would help