Guido's Pizza

First of all, I live a hop, skip, and a jump from this restaurant. And even though there was minor construction going on it was not during their times I had order from them. Each time it took 1 hour to get my wee order.. Once for a reg piza and now a salad.. Speaking of the salad . Large Chef Salad total cost with deliverly charge $18.00 plus tip of $4.50 total $ 22.50 I am a Seinor Citizen on a fixeded income I exceptect at the most a decent eatable meal. well, not from this place even with the pizza the dough u could roll it up in a soft ball and play catch with it. . Now that is ridiculous but not as bad as the salad. Sure there were a lot of cheap store-bought ham, did not see any turkey 1 tiny tomato and little lettuce to speak of with a few sprinkles of tastesless cheese. So sad I will never order from them again from the reasons stated above.

Initial Business Response /* (1000, 5, 2015/07/22) */
We have resolved the issue.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/27) */
Revdex.com Comment - The consumer called the Revdex.com and stated the complaint has been resolved to his satisfaction

Initial Business Response /* (1000, 9, 2015/06/30) */
Re: Case # XXXXXX
[redacted] and [redacted]
To Whom It May Concern:
This letter is in response to complaint made 6-18-205. We believe their request to receive a refund is unjustified.
They purchased 10-16-2014 and they had 3 business...

days in which to cancel their contract
the examples that we use on the board are some of the trips that members have taken or condo's that are available from time-to-time. They have saved members hundreds of dollars. In no way is there a guarantee that every trip or condo is the same price or that they will get the same discounts. I most cases we meet or beat other discounters on the published travel agency rates and up to 30% off full retail rates. There are NO discounts on airfare..so, airfares need to be booked as far out as you can to get the best price.
We are more than willing to try and help Mr. and Mrs. [redacted] with any future travel plans they may have. We know our best discounts come from Condo Rentals, Cruise Packages and Vacation Packages. We also offer discounts on hotels and car rentals. We do not get discounts from airlines and so we can only offer the lowest rate at the time of booking and those bookings are done on-line unless part of a package. (Airlines prices change often).
If you have any questions, please give me a call at XXX-XXX-XXXX.
Sincerely,
[redacted]
Customer Service Manager
Initial Consumer Rebuttal /* (3000, 11, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reply received by the company is indicative of the sales statements made at the time of sale. While a 3-day right of termination is reasonable is most circumstances, for a travel club to expect that the inadequacy of service can be determined within 3 days is nearly impossible and certainly unreasonable. Even if we ran into examples where the "club" couldn't provide us with discounted accommodation, we most certainly would have attributed it to "one of those things" and a "out of ordinary" experience. Which we did initially, however, since then we have attempted to receive subpar service and zero discount from this club.
Claims made, as in this reply, of up to 30% discount, are not only false but deliberately misleading. The "discount" quoted is supposedly off of "everyday" pricing and not the discount expected by those not within the "club". However, the vast majority of these destinations offer regular "discounts" for these same deals. One would be hard pressed to find a "full fare" price outside of the club "deals". So the reported discounts are off of fictional prices, in fact, for the trips we've attempted, the "club" price has been more than the price anyone could receive by a simple search of the internet (a fact carefully hidden during the sales pitch by the way).
We haven't attempted any discounts on airfare, so to include that in this response shows me this is a canned response to a common complaint. The response indicates the "best discounts come from Condo Rentals, Cruise Packages, and Vacation Packages." And while it's true, you can obtain the occasional large discount, they are few and far between. In fact, while on the site there were links stating things like, Las Vegas for as low as [redacted] and when one selects the link, the lowest weekly rate for anytime in the upcoming year was over three times that amount.
In closing we just want to say that the claims made by this company are in the very least extremely exaggerated and at most could be argued to be outright fraudulent. My wife and I are considering referring this matter to the Federal Trade Commission (since people are brought in from across State lines) and the Branson District Attorney's office for possible prosecution. If this "club" could offer even a modicum of the savings pitched as common the price of membership could be justified over time, however, when the "savings" are actually higher priced than non-club offered prices one would rarely, if ever, actually use the club services which would mean the membership price paid will never be recouped. Unconscionable business model, to soak hard working people with promises of common discounts only to fill the contracts with legalese which locks them into a long term condition in which the service provider (the club) has no responsibility to come through with anything resembling the deals used as examples during the sales pitch. So, in short, no this reply isn't acceptable.
Final Business Response /* (4000, 13, 2015/07/14) */
Re: Case # XXXXXX
[redacted] and [redacted]
To Whom It May Concern:
Regarding the comments made on 7-7-2015. There are numerous discounts available for club members and many with substantial discounts. However, that is not for every case. We still have not seen any specifics of a trip or trips either they or We have quoted the details and prices of the trip. Trips need to be apples to apples with all the same parts of the trip and same dates.
We have hotel discounts up to 50% off of the rack rate...sometimes we get 50% off sometimes it is 30%, 20% or what is listed on the travel agents screen. We do have the best corporate rates but many of the hotels are privately held and they sometimes sell lower than our corporate rate.
We have great deals on condo's and they vary on wen you book, where you book as the variable effect the prices. If you are looking within 60 days many times you can find great prices...but when you book 4 or 5 months out they may be higher.
Cruises and Packages we can save members quite a bit on those based on the normal retail prices.
We feel we have a very good program and most of our members feel that way too. we are more than willing to work with Mr. and Mrs. [redacted] on their next trip. On their next trip we are willing to re-bate an additional [redacted] for a hotel stay or if it is a cruise or vacation package [redacted] for that trip.
If you have any questions, please give me a call at XXX-XXX-XXXX
Sincerely,
[redacted]
Customer Service Manager
Final Consumer Response /* (4200, 15, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Re: Case XXXXXX,
If you are looking for specifics regarding the statements I have been making I will offer up the latest attempt to gain a cruise to Alaska (Vacation request #KLT-XXX-XXXXX). A copy of the proposed cruise "deals" were as follows-
Holland America - Cabin Type: VH-BALCONY-DOUBLE OCCUPANCY-CRUISE ONLY Price/Cabin: [redacted] SaverExpress Discount*: [redacted] Final Cost: [redacted] (Taxes, Port Charges, and Fees Included)
Norwegian - Cabin Type: BD-BALCONY-DOUBLE OCCUPANCY-CRUISE ONLY Price/Cabin: [redacted] SaverExpress Discount*: [redacted] Final Cost: [redacted] (Taxes, Port Charges, and Fees Included)
Princess - Cabin Type: BB4-BALCONY-DOUBLE OCCUPANCY-CRUISE ONLY Price/Cabin: [redacted] SaverExpress Discount*: [redacted] Final Cost: [redacted] (Taxes, Port Charges, and Fees Included)
Every one of these "deals" were more expensive (and significantly so in some cases) than deals being offered by the cruise lines themselves for the exact same sailings in the exact same room class, "apples to apples" as you put it. Continuing to quote the marketing material of up to "50% off the rack rate" for hotel discounts (a rate I have yet, in 6 telephone attempts to get accommodation while traveling, to see it, nor the 30%, 20%, etc.). Again, all the "club" claims hold to the letter of the agreements by emphasizing discounts are off the "normal retail rate" which NO ONE sells their own rooms at those "advertised" prices. This is a way to make it sound like your company is providing some kind of service for the very high price being paid by the average person who's taken in by these claims (yes my wife and I ended up being just that kind of client). We paid you [redacted] to get member pricing believing your hype about getting specially negotiated rates in abundance when in fact the rates are very atypical and the actual savings is typically minuscule or nonexistent altogether. Why did I pay you a premium to "negotiate" a fare greater than the typical discount offered by the providers? At this rate of "savings" I will never reach a break-even point for my initial investment (exceeding break-even is a selling point of your company by the way; to justify the initial high price).
Saying you are willing to work with customers is a bit of a joke, when attempting to call you it's very common we reach nothing but an answering system asking us to leave a message and someone would return our call. In the multiple times we've left messages in that labyrinth of phone messaging we have never received a prompt call back. It has always taken several days to hear back. We tried on at least three occasions to obtain assistance with a simple overnight hotel accommodation while traveling and ended up making reservations through a local hotel because we couldn't get someone to get us a "club" price.
Needless to say, but I'll make it clear, the lack of a decent discount caused us to alter our plans for this year and vacation at home entertaining grandchildren so the offering of [redacted] off a [redacted] cruise, which amounts to less than a 7.5% discount off a deal that's already more expensive than readily available deals, and amounts to a minuscule savings when compared against those deals. This saving's, I'll assume, is a one-time offering which means we're back in the same boat of paying [redacted] for discounts which are far from common. I'm not telling you there aren't the occasional deals but they are far, far from typical as alluded to in the marketing.

Initial Business Response /* (1000, 5, 2016/11/19) */
We are sorry they had a bad experience, the fulfillment company was hacked into this summer and they have been rebuilding. We have a brand NEW PLATFORM and we will send them the paperwork to be able to use. It is easier to use and has more...

condo inventory plus you can earn reward credits. We are more than willing to make this work for them. If they need our office they can call XXX-XXXXXXX.

Regarding the letter received dated September 22, 2017.  They do own a specific week and unit at Roark Vacation Resort...they own unit 301 in week 37 in a one bedroom unit.That week was blocked off for some renovation and was not ok for them to use at that time.  In fact, we blocked two...

units off for that week.  We did give them a different 1 bedroom unit 230 which would be a comparable unit and week.We apologize that they were not able to use their specific unit and week for their stay but we also don't want someone to use a unit that has problems.I have spoken with Ms. [redacted] and her biggest complaint was that the unit we put her in had some problems and no one was taking care of.  I assured her this was not normally the case and gave her my number that if she ever has a problem to give me a call.  She seemed fine and friendly by the time our conversation was over.If you have questions, please give me a call at [redacted].

Initial Business Response /* ([redacted]) */
I spoke with [redacted], 2016 and she was looking for a Hawaii vacation and there was not a lot to choose from at that time in condos...but they had hotels. I said that they should call back at first of the year but I am not sure where...

they are calling as I usually get messages to call. Our sales office is closed from Jan 3 to Jan 20 and then they will be in. We close as most of shows are closed at that time. The [redacted] have had the ability to set a concierge appointment or use the website to check acommodations. We are more than willing to help them and assure them that we have some good deals on hotels, condos, cruises etc. Prices are always subject to change and there are NO discounts for airfare. Airlines establish rates and we get them the best we can. We are sorry they feel the way they do but I am sure if they are reasonable we can find them what they want. Just call [redacted].

Initial Business Response /* (1000, 5, 2015/07/30) */
July 30, 2015
RE: Case # XXXXXX
[redacted] and [redacted]
To Whom It May Concern:
This letter is I response to complaint made 7-27-205. We believe their request to receive a refund is unjustified.
They purchased 4-17-2014 and they had 3...

business days in which to cancel their contract. (see attached)
I am not fully aware of their issues but regarding the one example where we saved $100 on a hotel stay did not seem like a bad deal. Regarding their Destin Florida request was for a very highly demanded area, in the summer, and they needed a place for 8-10 people. The supply for those accommodations are limited for travel agents other than using multiple hotel rooms that may have been too expensive. I am sorry that we did not find you something at a reasonable cost. Most of the units in that area are studio, and 1 and 2 bedroom units...and we could have found those units for you.
We are more than willing to try and help Mr. and Mrs. [redacted] with any future travel plans they may have. We kn0w our best discounts come from Condo Rentals, Cruise Packages and Vacation Packages. We also offer discounts on hotels and car rentals. We do not get discounts from airlines and so we can only offer the lowest rate at the time of booking and those bookings are done on-line unless part of a package. (Airlines prices change often). We would like to offer [redacted] towards their next vacation with us, because of their inconvenience.
If you have any questions, please give me a call at XXX-XXX-XXXX.
Sincerely,
[redacted]
Customer Service Manager

Initial Business Response /* (1000, 8, 2017/07/06) */
[redacted]
We have looked into this matter and the contract has been closed. Our records show that no money was ever taken as the first payment was set for June 1 and we had canceled the contract before any fund where taken.
So the...

contract is closed and no money will be charged to them.
Thanks for your time and concern with this matter. If you have any questions, please feel free to0 contact me at [redacted].
[redacted]
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2017/07/07) */
We made a 350 dollar payment on June 3rd. We are trying to get it back even though he said we didn't make a payment that was are down. We tried call in but didn't recieve an answer.
Final Business Response /* (4000, 13, 2017/07/07) */
[redacted]
Again our records show no money was ever received on this contract, The customer can provide me proof of a charge and I will be happy to have a refund done.
Thanks for your time and concern with this matter.
[redacted]
Compliance Officer
Summer Winds Resorts

Initial Business Response /* (1000, 5, 2015/08/22) */
They have been members since 10-09-2014 and they had 3 days in which to cancel. I have not heard any complaints until now. I am more than willing to help with their vacation plans...give me a call at XXX-XXX-XXXX.
Initial Consumer Rebuttal...

/* (3000, 7, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The 3 day time to get a refund is not applicable. We didn't see the problems with this program until we actually tried to use it and make reservations. We were on a mini vacation with my sister and didn't leave Branson to return home for 4 days. We would love to go on a cruise but in looking at their website the cruises are very limited and much more expensive than we can afford. With the last ti enI tried to use the travel agency the reservations they quoted was 2-4 times more expensive than what I found when I researched it. I asked them to find something less expensive and it was still double what I found. In looking over their website very thoroughly the choices are much less than what we were lead to believe. We told them at the presentation that we are living on Socual Security. We can't begin to take the trips that they sponsor. We were very discouraged and disappointed with what the travel agency can actually provide.
Final Business Response /* (4000, 15, 2015/09/14) */
We have offered to help and have not seen any written quotes that we were able to meet or beat. As stated before, Roark has had nothing in our files where they have called in to complain. There are great deals in the program and are willing to help you use.

Initial Business Response /* (1000, 9, 2015/09/16) */
In process of resolution.
Final Business Response /* (1000, 12, 2015/09/21) */
Spoken with customer and are resolving

Initial Business Response /* (1000, 5, 2016/10/31) */
Our travel program is designed for vacation travel and there are fantastic condo rentals for that part of travel. When someone is looking for an extended stay in this case 3 months at one spot...those rentals usually come from a private owner...

and not available on our site. Sometimves, we can assist but especially in Florida not all home owners associations allow extended stays, some make you qualify to stay. We are more than willing to try and help but for this type of vacation it would be more of a service. Our weekly stays are a great deal and they are on our website/ Since this not part of our core program...there is no refund.
Initial Consumer Rebuttal /* (3000, 7, 2016/11/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While the travel program is designed for vacation travel (per the business' response above), that is not what was sold to us at the time of the presentation. During the presentation, [redacted] West told us that we could get 3 months of deeply discounted condo stays in the Southwestern Florida area during the Winter months of January to March. We asked that repeatedly during the time she spoke with us. We were not and are not interested at all in week long stays at other locations. If [redacted] West and Roark Travel club had been honest with us during the presentation and subsequent one-on-one sales pitch, we would not have purchased a membership. [redacted] West's hard sell tactics and flat out lies to us should be grounds to have the contract cancelled and our money refunded.
During the presentation and subsequent sales pitch at our table, we were not shown the website to attempt to enter a stay in Southwestern Florida during January to March to see if anything would appear or if Roark Vacation Travel Club was lying to us (of which obviously they were). This dishonest tactic of hiding the truth and not showing us the product during our time with [redacted] did not allow us to see that she and Roark Vacation Travel Club was flat out lying to us.
Once again, we are not and never were interested in week long condo stays through the United States and abroad. We spend 3 months in southwestern Florida only and Roark Vacation Travel Club and [redacted] West knew this while discussing the Club membership. An honest business partner would take note of this and tell us up front that 3 month winter stays at one locale was not a part of your "core" program.
[redacted] West went as far as to say that Roark Vacation Travel Club could very easily do this and get us great discounts for 3 months stays in Southwestern Florida implying that this was indeed a part of Roark Vacation Travel Club's core business. Mr. [redacted]/Business Owner's Representative states above that this is not a part of their "core" business. Since [redacted] sold the contract as if this was a part of the "core" program, we are still requesting a refund due to deceptive sales practices.
Final Business Response /* (4000, 9, 2016/11/08) */
Evidently, there is some confusion on how the program works. When you use a hotel they have an established rack rate and the percentage saved from the rack rate is where you get 30 to 70% savings. When you are working with condos that belong to individuals for rent there is no established rack rate and they usually charge what they want or go by management company's rates. Long term rentals are established by owners. Our core business is weekly condo stays, hotels, cruises and car rentals. Both the member and their family that they pu on the progrm have the ability to use and save money oveer the years. There is nothing in writing that states, we're going to get anyone any certain discount on long term rentals. As I stated before, we are willing to help make this program work for them and will look into long term stays but only as a service. If they have a copy of theirbill where they are staying for 3 months we will try and help with a discount.
Final Consumer Response /* (4200, 11, 2016/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no confusion on our part how the program worked - as it was described and sold to us by Mrs. [redacted] West. We asked repeatedly (10 - 12 times, if not more) if the Roark Travel Club could get us discounted prices for a 3 month stay in the [redacted] Springs, FL area during the winter months of January through March of each year. My wife and I always winter vacation in this city and do not wish to change locales. We were told by [redacted] West that the Club can absolutely get us beachfront condo rentals at greatly discounted rates in the Bonita Springs area for January through March. [redacted] continually told us (lied on your behalf????) that this (beachfront condo rentals at greatly discounted rates in the Southern Florida area for January through March) is what the program does for its members.
If your staff (including [redacted] West and yourself) were truthful to their prospects/future customers by telling them during the sales presentation what you wrote above, then we would not have purchased the contract with Roark Vacation Travel Club. Your words written above is 100% contrary of what [redacted] West said to us when she was making her deceptive hard sell to us.
What you wrote above makes perfect sense. [redacted] West told us a complete lie to make a sale. If she had been truthful with us in mentioning the information as you wrote above, then it would have been obvious that this Club was not (and still is not) for us. Using deceptive practices and flat out lying to retirees to make a hard sell on something she knows is 100% false is wrong. It is for that reason that we are once again, asking for a refund since we were lied to as your own words says is contrary to what were were told and sold during the sales presentation in October.

Initial Business Response /* (1000, 8, 2017/02/20) */
Mr. and Mrs. [redacted] purchased the first week of timeshare 9/30/1991 and added another week November 3, 2003. This was a real estate transaction. He has the right to sell or give to someone but we do not take back without a fee attached. I have...

offered to try and help him use the program but we do not buy them back.

Initial Business Response /* (1000, 5, 2015/10/22) */
October 21, 2015
Re: Case # XXXXXX
To Whom It May Concern:
This letter is in response to complaint made October 20, 2015. We believe their request to receive a refund is unjustified.
They purchased X-XX-XXXX over 3 years ago and...

they have used the program for a hotel stay. They had 3 business days in which to cancel their contract. (see attached)
I am not fully aware of their issues but I received a call regarding the annual dues of $99 per year and if they did not use and wanted to start back using they would pay [redacted] plus [redacted] re-instatement fee. They were cancelled from using until they paid the the $149. Since Mr. said they were not happy with [redacted] they were told they could switch to another program and we are still willing to do that for them. There would be no additional cost to them and we will take care of first years dues which is the same [redacted]
Regarding our relationship with [redacted] and the member Roark Travel Club did the marketing and sales and [redacted] handled the fulfillment. Attached is the paperwork that discloses both [redacted] and Roark Travel Club on the paperwork that the customer both signed.
If you have any questions,please give me a call at XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is unacceptable. The Company literature was very misleading. The explanation of the [redacted] fee was only paid when we scheduled a reservation not an annual fee. We tried to use to go to [redacted] and was told we were canceled but could pay [redacted] to reinstate. Seems like all we are getting is charged and not any benefit to us. The original contract says this contact is sellable. Since this entire thing seems like a scam, I would like Roark to reimburse us or sell this and refund our money. This is the only resolution we will be happy with.
Final Business Response /* (4000, 9, 2015/11/03) */
Re: Case #XXXXXX
To Whom It May Concern:
In regards to the response written 11-1-2015, If they would pull out thier paperwork it states [redacted] with a 3"x 2" logo at the top with the information on how it works below. Again, they purchased X-XX-XX and they have called CRI to try to make bookings...they were not calling Roark. Why now are they questioning two companies several years later?
Regarding the annual dues they are spelled out completely on [redacted] Memorandum of Understanding which we sent the Revdex.com. If they look at statement #7, it states that there are annual dues of [redacted] and in the event they do not pay those dues for 180 days they go inactive until they pay the [redacted] plus a [redacted] re-instatement fee of [redacted] for a total of [redacted] If they stayed out a year that would have saved them [redacted] This is more than a fair program as most companies that have dues would require them to pay every year.
In regards to selling their member ship...they can give it away or let someone in family use. Of course their membership is sellable but they would need to find someone to pruvhase from them. We do not do re-sales.
We feel there is no reason to refund any monies as everything has been stated in writing and they signed that paperwork that they have read.
If you have any questions, please give me a call at XXX-XXX-XXXX
Sincerely,
[redacted]
Customer Service Manager

Initial Business Response /* (1000, 5, 2016/09/06) */
To Whom It May Concern:
This letter is in response to complaint made [redacted] We are sorry they had
problems with one of their reservations.
They had used the program to book other reservations prior to the reservation
they tried to cancel...

and worked fine. Unfortunately, every hotel has their own
cancellation policy.
Attached is a copy of our "Owner Understanding and Acknowledgement" where it
states "Cancellation and rescheduling policies vary. Members must read and
understand the terms and conditions of each reservation that is booked.
There problem concerning a cancellation does not warrant our cancelling their
membership and returning all the monies paid. However, if they Will send us a
copy of the reservation where they tried to cancel the one night and could not, we
will see what we can do to help.
We are more than willing to try and help Mr. and Mrs. [redacted] with any future
travel plans they may have. If you have any questions, please dive me a call at
XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2017/03/08) */
First of all we never refused to take her new credit card information. Secondly, Saver Express broadcasted to their members they were hacked last summer. They have been working to get back to where they were before that happened. Thirdly, If...

they do not pay the annual dues...they will not be able to use the program. They send out bills expecting most people to pay as they bought the program to use. If they stay out for 6 months or a year they can pay the annual dues and become current members again. I have tried on more than one occassion to try and help the [redacted]'s out by putting them in our new travel program at no additional cost for the membership and we would pay the first years dues. It is a better program as they have more condo space available and they also give reward credits when they travel. They can be used towaard future travel and when anyone listed on their family plan uses they get the reward credits. The only thing they have to do is sign the paperwork regarding use of the platform a license agreement. Mrs has refused, so there is no way to help her. Last time I tried to talk with her she hung up.We are still willing to help her but she will need to either sign the agreement or stay with Saver Express.
Initial Consumer Rebuttal /* (3000, 8, 2017/03/16) */
Info for better business.pfd = Page 1 reads: $99.00 annual dues are frozen for life and payable, if used. Page 7 does not read reflect if used.
RTSN Rollover Packet 2016 [redacted].docx = was provided by Mr. [redacted] is only the worksheet (same as Page 1 of above attachment) and also reads: $99.00 annual dues are frozen for life and payable, if used.
Page 3 - is addressed to a Mr. and Mrs. Furr with their address, violating their confidentiality and ours.
Page 4 and 5 Travel Network Service Owner Agreement, does not resolve our concerns with the annual dues and the ability to access a website which we are paying for and unable to use.
We can not use their services, because we do not have access to the website. We can not get access to the website without paying the $99.00 annual dues. Without access to the website, we can not schedule a vacation or any of the other services they claim to offer us.
We were told we would pay the $99.00 annual fee, if and when we scheduled a vacation and/or purchased their offered services (i.e golf, skiing, rental car, air fare). To date, they have offered no services and no longer are providing us with access to the website to be able to schedule/buy any services. Mr. [redacted] claims that I hung up on him; however, he hung up on me & refuses to talk to me until and unless we sign his documents. His refusal to talk to me came when I advised him of our lack of ability to use his services, our understanding of the annual payments (the wording difference between the worksheet and paragraph 10 of the contract) and I asked to sell this back to them. He advised that they can not buy back this service; however, even timeshares are bought back.
We will not be bullied and forced into signing additional documents that do not resolve our concerns that we are being scammed.
If you need any additional documentation, please feel free to contact me.
Thank you.
[redacted]
Final Consumer Response /* (4200, 20, 2017/04/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Roark has not provided us with any information about this new service. The service as it was sold to us was never usable. They are giving us no assurances that we will be able to use this new mystery service, only ensuring that we are content for another year to continue paying our monthly payments for another year for additional nonservice.
Final Business Response /* (4000, 22, 2017/04/11) */
The only way she would have assurance is to sign agreement so that we can give her a password ** use. You have our response and it is for them to sign the agreement so they can use.

Initial Business Response /* (1000, 5, 2016/08/17) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Sorry they had trouble getting we have sent out their password...sometimes it is malware on their computer that prevents use. We have our new platform that covers everything...

Saver Express did but it handles more and you can earn reward credits that can help pay for future trips. We are offering this free of charge and the annual dues of $99 first year we will pay. FYI Saver Express system had been compromised and that is why some of the trouble. I will reach out to the [redacted]'s to help them.

Initial Business Response /* (1000, 8, 2017/07/06) */
Dear [redacted],
We have looked into this matter and this is not a Summer Winds resort sale. This was done by Roark vacation Resorts. We have recently purchased the Roark vacation resort but we have no records of the person being an owner.
They...

will have to contact Roark vacations to see about any needs on this matter. Please remove the complaint from our records as we did not make the sale.
Thanks for your time and concern with this matter. If you have any questions, please feel free to0 contact me at [redacted].
[redacted]
Compliance Officer
Summer Winds

Initial Business Response /* (1000, 9, 2015/08/04) */
August 3, 2015
Re: Case# XXXXXX
[redacted] and Johnny Carter
To Whom It May Concern:
This letter is in response to complaint made 7-21-205. We believe their request to receive a refund is unjustified.
They purchased 6-02-2015...

and they had 3 business days in which to cancel their contract.
I am sorry that there first experience was not a good one as they were trying to book to close to dates of travel for decent rates. Regarding their Gulf Shores request was for a very highly demanded area, in the summer. [redacted] has to be able to book the same at other travel agents book and do not go to the private sector unless requested.
We are more than willing to try and help [redacted] and [redacted] with any future travel plans they may have. We know our best discounts come from Condo Rentals, Cruise Packages and Vacation Packages. We also offer discounts on hotels and car rentals. We do not get discounts from airlines and so we can only off their lowest rate at the time of booking and those bookings are done on-line unless part of a package. (Airlines prices change ofter). We would like to offer [redacted] towards their next vacation with us, because of their inconvenience.
If you have any questions, please give me a call at XXX-XXX-XXXX.
Sincerely,
[redacted]
Customer Service Manager
Initial Consumer Rebuttal /* (3000, 11, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, I do not accept this response. I have tried on several occasions, not just this one to book with them and there is never anything avaivable. I do not believe they can get the deals they offered, period. I have found cheaper condos and hotels online myself. I have contacted my credit card company and had the [redacted] fee reversed and I have placed a stop payment on the monthly draft. I do not know what else to say, except I WANT MY MONEY BACK and I WANT OUT OF THIS CONTRACT !!!!!!! My next step will be contacting my lawyer with this paperwork I have from them.
Again, there are several things they do not tell you about in this process..... WE are both smokers, all their property is non smoking. They knew we smoked, cause I went and smoked waiting on dude to get to talk to us. We have pets, all condos do not accept pets.... etc..etc... etc... I could go on and on.
Mr. [redacted], needs to talk to someone above him and get this taken care of. I will not be paying Roark, [redacted], WHOEVER another dime !!!!!!
All of this has just been one big JOKE and nothing but a headache !!!!!
Please cancel contract, or I will be contacting my lawyer next.
Thanks
[redacted]
Final Business Response /* (4000, 17, 2015/08/18) */
We stand by our first response and are willing to help. Unfortunately, some markets have a shorter season and get booked up earlier...that limits us to what we can offer.
Final Consumer Response /* (4200, 19, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It wasn't just one time or one place. I tried 2 or 3 locations and times, different condos, hotels, etc.... NOTHING in the price range that was advertisted !!!! Oh, there were plenty of places to go and stay for several, several hundreds of dollars more than what we were told. Or else they referred me to a 1 star hotel. I don't think so.... The only solution for me is to be out of the contract. I have already stopped the payments from my account each month and contacted my credit card company about the first down payment of [redacted]
This is nothing but a SCAM... There is nothing good at all to say about it. Read the reviews on the Revdex.com. I wish I had before hand.
I am asking again, to please cancel my contract with this place and let's end this madness that they know is not right.
I know the next time we come to Branson we are going to another presentation..... I can not to let EVERYBODY in the ROOM and that comes to that location the whole time we are there, know what kind of company this is and how they do business. I will make sure that while I am there, you will NOT SELL anything !!!!!!! I know I am just one person, but like I said. I work hard for my money everyday, and I do not like to be ripped off and that is what has happened here.
Tear up my contract......
Thanks
[redacted]