Guild Park Apartments

July 9, This letter is in response to your letter dated July 2, We have addressed all the resident's issuesHowever, I would like to state that there are no record of any work orders for the issues stated in this complaint in our Yardi system at the time in questionI'm not sure who the resident spoke to in regards to this issue in the officeI do know that she spoke to the maintenance technician and he informed her that she had to go to the office to fill out a work orderThis was not done until June 18, To assist the residents that work and can't come to the office during regular business hours which is am to pm, I have allowed residents to pick up blank work orders from the office and drop off in the Rent DropI do not believe this resident has done soAttached you will find all work orders from the date in question including the completed work order created by hand by maintenance and the final created in the system on July 8, I hope this satisfies any and all problems with this complaint, If there are any further questions or concerns, please don't hesitate to contact meYou may also contact me by email at [redacted] [redacted] [redacted]

July 9, 2015 This letter is in response to your letter dated July 2, 2015. We have addressed all the resident's issues. However, I would like to state that there are no record of any work orders for the issues stated in this complaint in our Yardi system at the time in question. I'm not sure who...

the resident spoke to in regards to this issue in the office. I do know that she spoke to the maintenance technician and he informed her that she had to go to the office to fill out a work order. This was not done until June 18, 2015. To assist the residents that work and can't come to the office during regular business hours which is 9 am to 5 pm, I have allowed residents to pick up blank work orders from the office and drop off in the Rent Drop. I do not believe this resident has done so. Attached you will find all work orders from the date in question including the completed work order created by hand by maintenance and the final created in the system on July 8, 2015. I hope this satisfies any and all problems with this complaint, If there are any further questions or concerns, please don't hesitate to contact me. You may also contact me by email at [redacted]   [redacted]

July 9, 2015 This letter is in response to your letter dated July 2, 2015. We have...

addressed all the resident's issues. However, I would like to state that there are no record of any work orders for the issues stated in this complaint in our Yardi system at the time in question. I'm not sure who the resident spoke to in regards to this issue in the office. I do know that she spoke to the maintenance technician and he informed her that she had to go to the office to fill out a work order. This was not done until June 18, 2015. To assist the residents that work and can't come to the office during regular business hours which is 9 am to 5 pm, I have allowed residents to pick up blank work orders from the office and drop off in the Rent Drop. I do not believe this resident has done so. Attached you will find all work orders from the date in question including the completed work order created by hand by maintenance and the final created in the system on July 8, 2015. I hope this satisfies any and all problems with this complaint, If there are any further questions or concerns, please don't hesitate to contact me. You may also contact me by email at [redacted]
[redacted]   [redacted]  [redacted]

Complaint: [redacted]
I am rejecting this response because:  filters were not replaced, maintenance never returned, not sure if mold was fixed since vents still look dirty.  Please fix underneath the sink in kitchen by garbage disposal, leaking and has been. I have a red bucket underdeath.  I did submit a work order before, but I did not do so in original complaint.
Regards,
[redacted]