Guillermo Blanco Towing

We are a hired towing company that patrols and enforce parking rules in several propertiesIf the customer received a warning sticker in the vehicle is because of the vehicle was showing a violation The warning sticker is a courtesy warning that tells the resident the vehicle may be towed if the violation is not taken care of, such as expired registration, or inoperable vehiclesWe do not tow any vehicle without management's approvalIf the customer has any question can contact us or the property managerThanks

I do not understand what he means by "vulgar Spanish"If the customer prefers an answer in Spanish I can write it in Spanish tooI stated the rates in my previous response and offered the customer to contact me about this matterThe next day would be cheaper because there is not an after hour gate feePlease refer the customer to contact me one more time so I can explain to him the charges and fees again and show him the Utah Code where this fees are posted Than you

Complaint: ***
I am rejecting this response because:Both on Saturday and Sunday she stated I don't get how she claims it would be cheaper to pickup a day later when tow lots charge a daily rateAnd the actual driver that released my car said it's a known issue she gives the wrong amountHe explained in more vulgar Spanish
Sincerely,
*** ***

Complaint: ***
I am rejecting this the lady manager your referring to just startedSo of coarse she didn’tI was working with a Male ManagerHe is the one that showed me what I was responsible for
Sincerely,
*** ***

I answer the phone calls giving my nameI handled both callsThe first person requesting information said the vehicle was in a different location in the area that we towed it from, I explained to her many times the rules and what she needed to do to pick up the vehicleShe said
they had emergency items she needed from the vehicle and because of that I agreed to open the gates for her even when it was not day light yet as our policy statesWhile they called the police arguing they should not have to pay for it, I also called the police and explained the situation to the officerThe vehicle was released to them in after hours and we have the pictures of the violationWe show them to the managers when requested and also to the customersthe customer as I told her before can set up a time and come to our office or the community's office and she can see themI understand the frustration of having the vehicle towed and inconvenienceWe perform the job we are requested to do and all private properties have different parking rulesPlease refer the customer to call me if she has any question or concern.Thank you

The customer was given the correct pricesI handled the phone call and even told him the next day would be cheaper.The fees are regulated by the DOT of Utah, $Tow, $per day storage (private tows), $storage(police generated tows), $IVS and $After hour fee.I really would not have any
benefit or reason of giving him the wrong amount.The customer can call me with any question regarding the fees. Thank you

I do not understand what he means by "vulgar Spanish". If the customer prefers an answer in Spanish I can write it in Spanish too. I stated the rates in my previous response and offered the customer to contact me about this matter. The next day would be cheaper because there is not an after hour gate fee. Please refer the customer to contact me one more time so I can explain to him the charges and fees again and show him the Utah Code where this fees are posted.   Than you.

We are a hired  towing company that patrols and enforce parking rules in several properties. If the customer received a warning sticker in the vehicle is because of the vehicle was showing a violation The warning sticker is a courtesy warning that tells the resident the vehicle may be...

towed if the violation is not taken care of, such as expired registration, or inoperable vehicles. We do not tow any vehicle without management's approval. If the customer has any question can contact us or the property manager. Thanks.

I am not sure which Mobile Home park he is referring to, however most of them are private property where residents rent lots to set their mobile homes. So We warn vehicles in violation. and we check all the vehicles at the property including those parked at the open parking areas and open driveways. We warn and tow by management's request. He should refer to his community manager and rules and regulations.

Please see the attached picture. It is a satelital image of where the vehicle was parked.It is a vacant lot. I talked to the community manager regarding this matter and she said that she did not authorize the residents to park there.Please let me know if you may have any question. Thank...

you,   Have a great day!

Complaint: [redacted]
I am rejecting this response because:They did not respond to the question at hand, I asked if they are allowed to go walking through my garage or anyone's garage and put their little stickers on someones car that is not on the public street but it is parked in a private garage?  Why did they avoid the question? Thank you.
Sincerely,
[redacted]

Please see the  previous sent image clearly showing the middle lot driveway where the vehicle was towed from.The customer driveway is on the other side of the house.the vehicle was towed from the middle lot in the image that is a vacant lot. Thank you

Dear Revdex.com:
The customer was illegally parked in front of the home, completely on the grass. I have the picture showing the violation, however it displays the license plate number and I did not attach it protecting the customer's privacy. It is available for you and the customer if you request...

it.
Where the vehicle was parked is clearly not a driveway but the front yard. The customer was offered to pay the boot fee ( $75), or, the vehicle would be towed away, and that would be more expensive. We also checked with the property management and it was not allowed to park there.
Respectfully.
Guillermo Blanco Towing.