Here is a quick update on this complaint: We had a Hays representative met with this homeowner to address this same concern back on 4/15/15, 5/1/15, 7/18/ We did address a couple small items on their roof each time and were told by [redacted] that all was done to their satisfaction With that said, our owner, Brian H***, is contacting [redacted] today to try to inspect their roof today to see if there is anything else that can be done to bring this to a successful resolutionPlease let me know if you need any additional information from me at this time Otherwise, I will provide an update after Brian re-inspects the roofSincerely, Jacob Jacob [redacted] PresidentJust to add a note to this I have already spoke with the Mron this claim after the below mentioned dates and everything was fine at that timeI left a message with the Mrsat her day time # today and asked her to call me to set up a meeting with them both at the same timeBrian H***Owner—————————————————Hays + SonsE Thompson RoadIndianapolis, IN Office: 317-672-1950Mobile: [redacted]
This is to acknowledge receipt of the complaint initiated by Ms*** In response to same, we submit the following:Hays + Sons entered into a contract to perform repairs to the property in question on or around April 14, 2016, for the amount of approximately $21,000.00.Additional approved repairs changed the contract amount to approximately $31,000.00.Ms [redacted] insurance carrier approved the scope of repairs in the above amount, and we secured an endorsed contract change order and authorization on July 25, At this time, Ms [redacted] presented us with her personal check for progress payment in the amount of $11, However, the checked was returned to our bank for insufficient funds.The project is nearly 99% complete, but the total payments made to date equal approximately 33%.Ms [redacted] was notified that we could not proceed with the final repairs without receipt of the $11,that was delinquent, and place the balance of the funds in an escrow account for issuance once the punch list of repairs are completed.We have been advised that the insurance carrier has issued payment in the amount of $30,868.24, less the applicable $1,insurance policy deductible.Ms [redacted] elected to endorse the project completion documents, acknowledging completion and satisfaction, with only one day of work pending.Ms [redacted] was advised that if anyone incurred any injury related to the property in question, that she notify the insurance carrier promptly
This is to acknowledge receipt of Mr*** complaint, and thank you for same.Please be advised that MrC*** is no longer employed by Hays + Sons, and our General Manager, Josh K*** has taken over the handling of this matter.MrK*** met with Mr*** on July 5, 2017, to conduct a joint
meeting and inspection of Mr*** dwelling.At this time, the refrigerator leak has been repaired, and the low spot in the floor will be leveled.The other items we will address are as follows; replace HVAC register cover and repair baseboards.Upon completion of the above mentioned repairs, we will conduct an additional joint meeting and inspection with Mr***, to confirm his acceptance and satisfaction.If you require any additional information and or documentation, please contact me at your convenience.Thank you!
This is to acknowledge receipt of Ms***'s complaint, dated July 29, 2017.While the decking/underlayment is outside our scope of work, our General Manager, Grant S***, will personally contact Ms***, at her convenience, to schedule a meeting and inspection, to review the scope of work
performed, to ensure it was/is completed in a satisfactory and workmanlike manner.If any additional work is necessary, we will coordinate same with Ms*** to schedule and complete promptly.In the meantime, if you have any questions or wish to discuss this matter in further detail, please contact me at your convenience.Thank you!
While we are aware of Mrs***’ concerns, we have taken every possible measure to resolve them. We met with, called, texted, and emailed Mrs*** multiple times to come to a resolution We did our best to accommodate both her disability and her time by scheduling with her
based on her availability.Regarding the construction portion of the job, we credited her $7,off of the contract and refunded her $3,that we were overpaid for work not completed. Additionally, we offered to credit her $1,for any damage to contents and the stone wall. She has been unwilling to accept either settlement. To address the specifics:-Cabinetinstalled two sets of cabinets in the kitchen. The first cabinet selection was signed by her based off of a cabinet front sample showed to her We installed what she selected but she did not like them so we pulled them out and installed cabinets she selected in person at *** *** by looking at an actual sample kitchen in their show roomAll cabinets are the same size as what she had except the one above the stoveShe specifically noted to the design center that she was not putting a microwave above the stoveWe were not involved in that decision. We verified with the both the store and manufacturer that they were correct. Regarding installation, we verified with the manufacturer that all cabinets were installed in a workmanlike fashion. There was drywall touchup and final trim needed but the homeowner would not allow us to complete the work because she was unwilling to accept the cabinets.-Stone wall - We did back up very close to the wall in order to load the truck since we couldn't park in the driveway. Based on pre-loss photos, the wall looks exactly the same as it did prior to the lossWe tried to settle with her for $to more than cover any expense for new stonesShe did not accept the settlement.Floors - In our room photos, there is very little actual floor visible. The majority of it was covered with her furniture, rugs and piles of stacked contentsThe insurance company paid her to have the floors refinishedShe preferred to use her own contractor for the floor refinishingAt the time of our last visit, the floors had not yet been refinished. Additionally, she had a plumber in the kitchen area and upstairs replacing an old cast iron plumbing stackThis process required them busting out concrete that was surrounding the pipeThey had a blanket on the floor trying to protect it but there were chunks of concrete all over the kitchen and through the living room which was the path they were using to carry it outWe put down tarps and cardboard to try to protect the floors from them.Furniture/Contents-Through our photo documentation, we were able to show all but a couple items were not damaged by us. We made multiple attempts to try and schedule a settlement, but the homeowner canceled several scheduled face-to-face meetings until she eventually just stopped responding to schedule any other meetingsWe offered to give her $1,to cover the damaged/missing contents which far exceeded the value of the items.Basement/Final Clerefunded all basement cleaning and final cleaning line items back to the homeowner.Paint- The paint work was done properlyThere were areas that needed touched up as part of a punch listWe were onsite with a crew to take care of them but were not permitted to work by the homeowner.Gas Pipe-The gas pipe was not part of our scope of work nor was it ever indicated that we damaged throughout the course of the job. Again, the homeowner hired plumbers and other contractors to work on the home during the course of our work so we were not the only contractors there.Finally, the homeowner’s assertion that we stated that “we should be paid for a job we didn’t do” and that we caused additional damage to the home is absolutely false. In an effort to compromise, we tried to offer a number of reasonable solutions and refunded work not completed. When the demands became unreasonable, we notified her both in person and in writing that we would be sending her a refund with an itemized list of credits so she could move forward with another contractor
We do agree that the project has taken too long but *** *** timeline is not accurate and he has contributed to some of the delaysThe fire did occur in July We were contacted on July 15th to inspect and were authorized on July 25th to work on initially mitigating the mold and
discarding unsalvageable items so that a scope of work could be accurately written The final scope of work for the reconstruction of the home was approved on September 10th We were set to move forward on the project, but could not do so until *** *** signed a contract which *** *** did on November 12th From there, we completed the majority of the work from November 12th to April 10th when *** *** signed a certificate of completion with an addendum of punch list items During that time period, we take full responsibility for the delay in completing the job, but it should be noted that there were several days where our contractors either were unable to access the home or unable to continue work based on having to deal with *** *** We worked to address several of the items quickly, but stopped work on the fireplace and pellet stove when *** *** become unresponsive and advised that he was unwilling to pay the final portion of our contract The fireplace and pellet stove account for significantly less than the amount of money owed We would be willing to credit the full value of the items to *** *** if we would prefer for us not to fix them We have called and stopped by *** *** home several times since July and have never been able to meet with him After four months, our only course of action was to begin lien proceedings.*** *** signed and selected all building materials on the job All building materials purchased were used on this job only and any excess were returned to the supplier or left with *** *** We do acknowledge that several material changes were made in agreement with *** ***, who chose to have us remodel his floor plan and make a number of changes to the home through the course of work I have advised *** *** that I am willing to go through any changes and material selections again because he never raised any concerns prior to them being installed Additionally, we are required to warrant the quality of materials and our workmanship for five years from completion of the job Because of this, we do not use substandard material on our work If *** *** were to run into a material or workmanship concern within that time period, it is both our desire and contractual obligation to fix it.*** *** is correct that we stopped by the local building department to get the final certificate of occupancy issued Throughout the job, there has been significant oversight with the building department, health department, and local police because *** *** chose to live in a tent in the backyard while construction was being completed We wanted to confirm that all of our work was approved prior to moving *** *** back in the home If we are able to pick up the demo fund check and deliver it to the homeowner, then we will do that In nearly all instances, the township will mail the check We typically ask when the check will be mailed to let the homeowner know when to expect it In all instances, the check is made out only to the homeowner so nothing can be cashed without his written endorsement, which was explained to him.In conclusion, we do agree with *** *** that there are still some items that need to be addressed As discussed with *** ***, we are open to either fixing the items within the scope that need to be addressed or crediting those items back to him To do so, we would need to meet to agree on a compromise of how to proceed We would truly like to come a compromise as quickly as possible
I’m following up on this customer complaint. I’m happy to let you know we’ve successfully resolved this issue and you should be hearing from Mr*** to retract this complaint. Here is an overview of what happened and how we fixed it: As Mr*** states, we were paid to replace
individual shingles back in as a result of wind damage. After recent strong winds, Mr*** had a shingle pop up. The General Manager of our Lafayette office, Josh ***, spoke with Mr*** to resolve his concern. He offered to have a different roofing crew go out and fix the shingle that popped up and do an inspection of his entire roof to make sure there aren’t any other issues that should be addressed. In addition, we have agreed to extend Mr***’s warranty for another year to make sure there aren’t any additional issues that pop up. We completed the repair to the shingle along with the roof inspection on Wednesday, 3/2. We will be sending him a revised warranty extending it by a year on Monday. At that time, Mr*** will contact Revdex.com to retract his complaint. Please let me know if you need any additional information regarding this complaint. It’d be greatly appreciated if you will let me know once Mr*** contacts you to retract itJacob
Ms. [redacted]:This is to acknowledge receipt of Mrs. [redacted]'s complaint, and thank you for same.Please be advised that this is the first form of communication we have received from Mrs. [redacted], as we had only previously worked with and through Mr. [redacted].It was our understanding that we had addressed...
Mr. [redacted]'s concerns and resolved them to his satisfaction. However, we are willing to meet with Mr. and Mrs. [redacted] at their property to address any additional concern(s) they may have.At this time, we will contact the [redacted]'s to schedule an onsite meeting and inspection to specifically address any and all concerns that they may have.If you have any questions or wish to discuss this matter in further detail, or require any additional information and or documentation, please contact me at your convenience
Here is a quick update on this complaint: We had a Hays representative met with this homeowner to address this same concern back on 4/15/15, 5/1/15, 7/18/15. We did address a couple small items on their roof each time and were told by [redacted] that all was done to their...
satisfaction. With that said, our owner, Brian H[redacted], is contacting [redacted] today to try to inspect their roof today to see if there is anything else that can be done to bring this to a successful resolution. Please let me know if you need any additional information from me at this time. Otherwise, I will provide an update after Brian re-inspects the roof. Sincerely, Jacob Jacob [redacted] PresidentJust to add a note to this I have already spoke with the Mr. on this claim after the below mentioned dates and everything was fine at that time. I left a message with the Mrs. at her day time # today and asked her to call me to set up a meeting with them both at the same time. Brian H[redacted]Owner—————————————————Hays + Sons...⇄ E Thompson RoadIndianapolis, IN 46227 Office: 317-672-1950Mobile: [redacted]
This is to acknowledge receipt of the complaint initiated by Ms. [redacted]. In response to same, we submit the following:Hays + Sons entered into a contract to perform repairs to the property in question on or around April 14, 2016, for the amount of approximately $21,000.00.Additional approved...
repairs changed the contract amount to approximately $31,000.00.Ms. [redacted] insurance carrier approved the scope of repairs in the above amount, and we secured an endorsed contract change order and authorization on July 25, 2016. At this time, Ms. [redacted] presented us with her personal check for progress payment in the amount of $11,000.00. However, the checked was returned to our bank for insufficient funds.The project is nearly 99% complete, but the total payments made to date equal approximately 33%.Ms. [redacted] was notified that we could not proceed with the final repairs without receipt of the $11,000.00 that was delinquent, and place the balance of the funds in an escrow account for issuance once the punch list of repairs are completed.We have been advised that the insurance carrier has issued payment in the amount of $30,868.24, less the applicable $1,000.00 insurance policy deductible.Ms. [redacted] elected to endorse the project completion documents, acknowledging completion and satisfaction, with only one day of work pending.Ms. [redacted] was advised that if anyone incurred any injury related to the property in question, that she notify the insurance carrier promptly.
Here is a quick update on this complaint: We had a Hays representative met with this homeowner to address this same concern back on 4/15/15, 5/1/15, 7/18/ We did address a couple small items on their roof each time and were told by [redacted] that all was done to their satisfaction With that said, our owner, Brian H***, is contacting [redacted] today to try to inspect their roof today to see if there is anything else that can be done to bring this to a successful resolutionPlease let me know if you need any additional information from me at this time Otherwise, I will provide an update after Brian re-inspects the roofSincerely, Jacob Jacob [redacted] PresidentJust to add a note to this I have already spoke with the Mron this claim after the below mentioned dates and everything was fine at that timeI left a message with the Mrsat her day time # today and asked her to call me to set up a meeting with them both at the same timeBrian H***Owner—————————————————Hays + SonsE Thompson RoadIndianapolis, IN Office: 317-672-1950Mobile: [redacted]
This is to acknowledge receipt of the complaint initiated by Ms*** In response to same, we submit the following:Hays + Sons entered into a contract to perform repairs to the property in question on or around April 14, 2016, for the amount of approximately $21,000.00.Additional approved repairs changed the contract amount to approximately $31,000.00.Ms [redacted] insurance carrier approved the scope of repairs in the above amount, and we secured an endorsed contract change order and authorization on July 25, At this time, Ms [redacted] presented us with her personal check for progress payment in the amount of $11, However, the checked was returned to our bank for insufficient funds.The project is nearly 99% complete, but the total payments made to date equal approximately 33%.Ms [redacted] was notified that we could not proceed with the final repairs without receipt of the $11,that was delinquent, and place the balance of the funds in an escrow account for issuance once the punch list of repairs are completed.We have been advised that the insurance carrier has issued payment in the amount of $30,868.24, less the applicable $1,insurance policy deductible.Ms [redacted] elected to endorse the project completion documents, acknowledging completion and satisfaction, with only one day of work pending.Ms [redacted] was advised that if anyone incurred any injury related to the property in question, that she notify the insurance carrier promptly
Revdex.com: I have reviewed the response made by the businessI am willing to meet with them to discuss how this may be resolved Regards, [redacted]
This is to acknowledge receipt of Mr*** complaint, and thank you for same.Please be advised that MrC*** is no longer employed by Hays + Sons, and our General Manager, Josh K*** has taken over the handling of this matter.MrK*** met with Mr*** on July 5, 2017, to conduct a joint
meeting and inspection of Mr*** dwelling.At this time, the refrigerator leak has been repaired, and the low spot in the floor will be leveled.The other items we will address are as follows; replace HVAC register cover and repair baseboards.Upon completion of the above mentioned repairs, we will conduct an additional joint meeting and inspection with Mr***, to confirm his acceptance and satisfaction.If you require any additional information and or documentation, please contact me at your convenience.Thank you!
This is to acknowledge receipt of Ms***'s complaint, dated July 29, 2017.While the decking/underlayment is outside our scope of work, our General Manager, Grant S***, will personally contact Ms***, at her convenience, to schedule a meeting and inspection, to review the scope of work
performed, to ensure it was/is completed in a satisfactory and workmanlike manner.If any additional work is necessary, we will coordinate same with Ms*** to schedule and complete promptly.In the meantime, if you have any questions or wish to discuss this matter in further detail, please contact me at your convenience.Thank you!
While we are aware of Mrs***’ concerns, we have taken every possible measure to resolve them. We met with, called, texted, and emailed Mrs*** multiple times to come to a resolution We did our best to accommodate both her disability and her time by scheduling with her
based on her availability.Regarding the construction portion of the job, we credited her $7,off of the contract and refunded her $3,that we were overpaid for work not completed. Additionally, we offered to credit her $1,for any damage to contents and the stone wall. She has been unwilling to accept either settlement. To address the specifics:-Cabinetinstalled two sets of cabinets in the kitchen. The first cabinet selection was signed by her based off of a cabinet front sample showed to her We installed what she selected but she did not like them so we pulled them out and installed cabinets she selected in person at *** *** by looking at an actual sample kitchen in their show roomAll cabinets are the same size as what she had except the one above the stoveShe specifically noted to the design center that she was not putting a microwave above the stoveWe were not involved in that decision. We verified with the both the store and manufacturer that they were correct. Regarding installation, we verified with the manufacturer that all cabinets were installed in a workmanlike fashion. There was drywall touchup and final trim needed but the homeowner would not allow us to complete the work because she was unwilling to accept the cabinets.-Stone wall - We did back up very close to the wall in order to load the truck since we couldn't park in the driveway. Based on pre-loss photos, the wall looks exactly the same as it did prior to the lossWe tried to settle with her for $to more than cover any expense for new stonesShe did not accept the settlement.Floors - In our room photos, there is very little actual floor visible. The majority of it was covered with her furniture, rugs and piles of stacked contentsThe insurance company paid her to have the floors refinishedShe preferred to use her own contractor for the floor refinishingAt the time of our last visit, the floors had not yet been refinished. Additionally, she had a plumber in the kitchen area and upstairs replacing an old cast iron plumbing stackThis process required them busting out concrete that was surrounding the pipeThey had a blanket on the floor trying to protect it but there were chunks of concrete all over the kitchen and through the living room which was the path they were using to carry it outWe put down tarps and cardboard to try to protect the floors from them.Furniture/Contents-Through our photo documentation, we were able to show all but a couple items were not damaged by us. We made multiple attempts to try and schedule a settlement, but the homeowner canceled several scheduled face-to-face meetings until she eventually just stopped responding to schedule any other meetingsWe offered to give her $1,to cover the damaged/missing contents which far exceeded the value of the items.Basement/Final Clerefunded all basement cleaning and final cleaning line items back to the homeowner.Paint- The paint work was done properlyThere were areas that needed touched up as part of a punch listWe were onsite with a crew to take care of them but were not permitted to work by the homeowner.Gas Pipe-The gas pipe was not part of our scope of work nor was it ever indicated that we damaged throughout the course of the job. Again, the homeowner hired plumbers and other contractors to work on the home during the course of our work so we were not the only contractors there.Finally, the homeowner’s assertion that we stated that “we should be paid for a job we didn’t do” and that we caused additional damage to the home is absolutely false. In an effort to compromise, we tried to offer a number of reasonable solutions and refunded work not completed. When the demands became unreasonable, we notified her both in person and in writing that we would be sending her a refund with an itemized list of credits so she could move forward with another contractor
We do agree that the project has taken too long but *** *** timeline is not accurate and he has contributed to some of the delaysThe fire did occur in July We were contacted on July 15th to inspect and were authorized on July 25th to work on initially mitigating the mold and
discarding unsalvageable items so that a scope of work could be accurately written The final scope of work for the reconstruction of the home was approved on September 10th We were set to move forward on the project, but could not do so until *** *** signed a contract which *** *** did on November 12th From there, we completed the majority of the work from November 12th to April 10th when *** *** signed a certificate of completion with an addendum of punch list items During that time period, we take full responsibility for the delay in completing the job, but it should be noted that there were several days where our contractors either were unable to access the home or unable to continue work based on having to deal with *** *** We worked to address several of the items quickly, but stopped work on the fireplace and pellet stove when *** *** become unresponsive and advised that he was unwilling to pay the final portion of our contract The fireplace and pellet stove account for significantly less than the amount of money owed We would be willing to credit the full value of the items to *** *** if we would prefer for us not to fix them We have called and stopped by *** *** home several times since July and have never been able to meet with him After four months, our only course of action was to begin lien proceedings.*** *** signed and selected all building materials on the job All building materials purchased were used on this job only and any excess were returned to the supplier or left with *** *** We do acknowledge that several material changes were made in agreement with *** ***, who chose to have us remodel his floor plan and make a number of changes to the home through the course of work I have advised *** *** that I am willing to go through any changes and material selections again because he never raised any concerns prior to them being installed Additionally, we are required to warrant the quality of materials and our workmanship for five years from completion of the job Because of this, we do not use substandard material on our work If *** *** were to run into a material or workmanship concern within that time period, it is both our desire and contractual obligation to fix it.*** *** is correct that we stopped by the local building department to get the final certificate of occupancy issued Throughout the job, there has been significant oversight with the building department, health department, and local police because *** *** chose to live in a tent in the backyard while construction was being completed We wanted to confirm that all of our work was approved prior to moving *** *** back in the home If we are able to pick up the demo fund check and deliver it to the homeowner, then we will do that In nearly all instances, the township will mail the check We typically ask when the check will be mailed to let the homeowner know when to expect it In all instances, the check is made out only to the homeowner so nothing can be cashed without his written endorsement, which was explained to him.In conclusion, we do agree with *** *** that there are still some items that need to be addressed As discussed with *** ***, we are open to either fixing the items within the scope that need to be addressed or crediting those items back to him To do so, we would need to meet to agree on a compromise of how to proceed We would truly like to come a compromise as quickly as possible
I’m following up on this customer complaint. I’m happy to let you know we’ve successfully resolved this issue and you should be hearing from Mr*** to retract this complaint. Here is an overview of what happened and how we fixed it: As Mr*** states, we were paid to replace
individual shingles back in as a result of wind damage. After recent strong winds, Mr*** had a shingle pop up. The General Manager of our Lafayette office, Josh ***, spoke with Mr*** to resolve his concern. He offered to have a different roofing crew go out and fix the shingle that popped up and do an inspection of his entire roof to make sure there aren’t any other issues that should be addressed. In addition, we have agreed to extend Mr***’s warranty for another year to make sure there aren’t any additional issues that pop up. We completed the repair to the shingle along with the roof inspection on Wednesday, 3/2. We will be sending him a revised warranty extending it by a year on Monday. At that time, Mr*** will contact Revdex.com to retract his complaint. Please let me know if you need any additional information regarding this complaint. It’d be greatly appreciated if you will let me know once Mr*** contacts you to retract itJacob
Ms. [redacted]:This is to acknowledge receipt of Mrs. [redacted]'s complaint, and thank you for same.Please be advised that this is the first form of communication we have received from Mrs. [redacted], as we had only previously worked with and through Mr. [redacted].It was our understanding that we had addressed...
Mr. [redacted]'s concerns and resolved them to his satisfaction. However, we are willing to meet with Mr. and Mrs. [redacted] at their property to address any additional concern(s) they may have.At this time, we will contact the [redacted]'s to schedule an onsite meeting and inspection to specifically address any and all concerns that they may have.If you have any questions or wish to discuss this matter in further detail, or require any additional information and or documentation, please contact me at your convenience
Here is a quick update on this complaint: We had a Hays representative met with this homeowner to address this same concern back on 4/15/15, 5/1/15, 7/18/15. We did address a couple small items on their roof each time and were told by [redacted] that all was done to their...
satisfaction. With that said, our owner, Brian H[redacted], is contacting [redacted] today to try to inspect their roof today to see if there is anything else that can be done to bring this to a successful resolution. Please let me know if you need any additional information from me at this time. Otherwise, I will provide an update after Brian re-inspects the roof. Sincerely, Jacob Jacob [redacted] PresidentJust to add a note to this I have already spoke with the Mr. on this claim after the below mentioned dates and everything was fine at that time. I left a message with the Mrs. at her day time # today and asked her to call me to set up a meeting with them both at the same time. Brian H[redacted]Owner—————————————————Hays + Sons...⇄ E Thompson RoadIndianapolis, IN 46227 Office: 317-672-1950Mobile: [redacted]
Revdex.com:
I have reviewed the response made by the business. I am willing to meet with them to discuss how this may be resolved.
Regards,
[redacted]
This is to acknowledge receipt of the complaint initiated by Ms. [redacted]. In response to same, we submit the following:Hays + Sons entered into a contract to perform repairs to the property in question on or around April 14, 2016, for the amount of approximately $21,000.00.Additional approved...
repairs changed the contract amount to approximately $31,000.00.Ms. [redacted] insurance carrier approved the scope of repairs in the above amount, and we secured an endorsed contract change order and authorization on July 25, 2016. At this time, Ms. [redacted] presented us with her personal check for progress payment in the amount of $11,000.00. However, the checked was returned to our bank for insufficient funds.The project is nearly 99% complete, but the total payments made to date equal approximately 33%.Ms. [redacted] was notified that we could not proceed with the final repairs without receipt of the $11,000.00 that was delinquent, and place the balance of the funds in an escrow account for issuance once the punch list of repairs are completed.We have been advised that the insurance carrier has issued payment in the amount of $30,868.24, less the applicable $1,000.00 insurance policy deductible.Ms. [redacted] elected to endorse the project completion documents, acknowledging completion and satisfaction, with only one day of work pending.Ms. [redacted] was advised that if anyone incurred any injury related to the property in question, that she notify the insurance carrier promptly.