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Guitar Control Reviews (41)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the business claims to have "glitches" in their system bur refuses to admit they have charged me for nearly a YEAR prior to my SECOND complaint about being chargedThey have conveniently left out the original corespondence from the FIRST time I email and asked why they were charging meTheir system is faulty and that is not my faultThey took funds from my account without my knowledge or consent and they continued doing so even after I questioned them about the matterI have already shared the original email questioning [redacted] about the charges, which I was assured would stop back in 2012, AugustThey have admitted to having faulty systemsThis should not even be an issue that I should have to waste any more of my time withI have spent HOURS, DAYS, WEEKS, persuing this company for taking funds directly from my bank account without my consentYes, they HAVE refunded me a partial sumI am not willing to allow any company to get away with stealing from meI was a consumer of two of their productsI gladly paid them in full for those two productsThey still owe me for the rest of the funds that were taken from my account without my consent Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It is clearly stated in my very first email to [redacted] , back in 2012, (which I have forwarded screenshots of), that I requested the charges be stopped, cancelled any recurring payment plans AFTER I was paid up, IN FULL, for the original purchaseUnbeknownst to me, I was STILL being charged fees for a service I NEVER used and was completely unaware that it even existedFurthermore, after questioning this issue via email, I attempted to call NUMEROUS times and first, could not get through, then, upon getting through to a representative, I was told by that repthat the charges would be refunded and I would no longer receive any other chargesThis was my FIRST correspondence withgc, back in 2012, upon noticing I was STILL being charged AFYER FULL PAYMENT had been made for my purchased itemWhy is it that a company is allowed to take money from a consumers bank account, which they received the infirmation of from a purchase, and then continue to use that information to take money from said account as if it is their own? It was NOT clearly stated that I would be charged if I did not "cancel" a service I was completely unaware of and After BECOMING aware of the charges, I made every attempt to contact and cancel this serviceIt is most perplexing to me that this is even a discussionI paid for the items I purchased, gc continued to charge me, I cancelled service I was completely unaware of, was STILL charged for cancelled service, and then ensued what I can only describe as a circus on the part of gcWhat is the point of going back & forth about this? This company took money from my bank account without my knowledge and, regardless of their and inaccurate claims, they should have to pay the funds they took without my consentWhy is this even an issue? As mentioned in my last response, they admit to having "glitches" in their systemDoes this company expect me to just give up and be okay with them using my personal banking information as their own? Regards, [redacted] ***

To whom this may concernPlease see our response in REDI purchased an instruction video and then started being charged for a monthly "Guitar God" club that I did not purchase or authorizeI contacted the company and complained and was told that they do not refund "Guitar God" chargesI complained further and they refunded one payment of $19.95, but not the other payment of $that they tookI returned the instructional videos and have not been able to receive the refund of the purchase price of $In fact I have not even had a response from my recent emails.Complaint Product/Service: Guitar Control Big Package 14Purchase Date: 6/26/2015Problem Occurred: 7/22/2015Model: [redacted] Account Number: Order Number: [redacted] Talked to Company: 8/30/2015Talked to Company (2nd): 8/31/2015Talked to Company (3rd): 9/25/2015Name of Salesperson:unknown Purchase Price: $71.00Disputed Amount: $Desired Outcome/Settlement: I wish a prompt refund of all charges back to my bank account Desired Settlement: Refund>>>> Refund is already being processed customer was also advised that all chargesdebited from his card will be refunded

Guitar Control offers a day money back guarantee but does not answer my phone calls and e-mails so the consumer can exercise that guarantee When I complained to my bank they did not answer my bank's phone calls I believe they are con artists

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will accept this response but add a statementHow do I choose to accept or decline when I did not get anything? I took a year subscription for guitar lesson and that expired about eight months agoSo I don't know what they are talking aboutLike I said, I got my refund and cancellation so I acceptRegards, [redacted]

We apologize to [redacted] for any inconvenience this matter has caused himWe will check with our technical team and make sure the links are working, but for [redacted] 'sconcern, his email has been removed from all email listsOur apologies, again, for [redacted] 's unfavorable experienceIf there's anything else we can do to make it up to him just let us know

To whom it may concernPlease see our response in Red belowAfter an initial purchase of guitar instruction videos, guitar control .com charged my credit cardat least three more times for the amount of $19.95.These charges are fraudulent and I would like to let everyone know that this company is on the prowl ...>>>When the customer made his purchase of Mississippi Blues & Beyond Volumes I and II he might have not unclicked the box that signed him up to Guitar God ClubWe also sent an email informing customer about the membershipHe was given days free trial and was informed he can cancel anytime but we did not receive any communication from him about canceling the membershipWe have already canceled his membership and he will not received any other charges for the said club

To whom this may concern:
Please see our response in RED
Complaint Involves:Refund Or Exchange Issues Customer’s Statement of the Problem:I did not receive my order,Keyboards Made Simple Vol 1, which they claim was shipped to me on 11/16/via Economy Air
>>> Our records show
package was shipped to the address customer provided, however, it was returned back to the warehouse because the address is incorrect
Complaint Background:Product/Service: Keyboards Made Simple Vol 1Purchase Date: 11/15/2015Order Number: ***Talked to Company: 12/16/2015Name of Salesperson: Purchase Price: $107.89Disputed Amount: $
>>> The amount charged was only $and not $107.89Desired Outcome/Settlement: I would like a full refund of my purchase price of $which was paid by credit card on 11/15/
>>> Refund has been issued for $
Desired Settlement: Refund
>>> Refund processed and customer was notified
Thank you

To whom this may concern:When customer purchased the product she might have checked on the Killer Keyboards Club.We sent the customer an email informing her about the club and we did not receive any response from her.We already sent a check refund for $and it was mailed 11/3/check
#***.Customer was also assured that membership has been canceled and no other further charges will be made on her account

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

To whom this may concern:
Please see our response in red
It has been weeks and I have not received the product or a return call after multiple attempts at contacting
their customer service 08/04/15: Called customer service and left a detailed message
08/08/15: Emailed customer service through the websiteI received an automated response through email that my report had been received, but no call back
08/13/15: Replied to the automated email response with no call back>>> Upon checking records there was only one email sent and it was still in queue since we have other tickets in line and we advise customers our response time is 2-business daysComplaint Background:
Product/Service: *** *** *** DVD Set
Purchase Date: 7/17/Problem Occurred: 8/5/Model:
Account Number:
Order Number: ***
Talked to Company: 8/5/Talked to Company (2nd): 8/8/Talked to Company (3rd): 8/13/Name of Salesperson:
Online
Purchase Price: $Disputed Amount: $0.00
Desired Outcome/Settlement
With no contact from the company to resolve this issue, I'd like a refund of $158.85.
Desired Settlement:
Refund
>>> order canceled and amount has been refundedJust need to allow 3-business days
for the credit to appear in customer's accountThank you

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

To whom this may concernPlease see our response in REDCustomer’s Statement of the Problem:I joined their guitar god club wich after year you are suppose to get a free guitar, I finished my year and paid the shipping and handling for the guitar on June 10th and still have not received my
guitar, I have contacted them by e-mail many times about it and just am told it was back ordered and they don't know why, on one e-mail I was told I would receive it in the 3rd week of August it is now September and still no guitar and no contact from them telling me why and I am really tired of waiting for the product they owe me>>> NEW STOCKS HAVE ARRIVED AND THIS CUSTOMER"S GUITAR AND STRINGS HAVE ALREADY BEEN SHIPPEDComplaint Background:Product/Service: Electric GuitarPurchase Date: 6/10/2015Model:Account Number:Order Number:Name of Salesperson: Purchase Price: $0.00Disputed Amount: $0.00 Desired Outcome/Settlement:I want my guitar sent to me immediately and I think since I have waited this long and it is because of them It should be sent express Desired Settlement: Delivery of Order >>> PACKAGE HAS BEEN SHIPPED WITH *** TRACKING # ***CUSTOMER WAS ALSO NOTIFIED ABOUT THIS INFOThank you

To whom this may concern:We have already removed the customer's email from all email lists.Customer also didn't contact customer support to expedite the matter.All should be good now.Thanks

As stated in our first response we sent customer a notification about the membership, monthly membership charges can be canceled but are non refundable.The first email we sent was July 14, same day customer made the purchase - we did not receive any communication from customerA follow up email was sent July 27, still we did not receive any communication from customerSeptember 14, 2013, after a year customer sent an email questioning about the $chargeWhen we got this email we replied on thesame day explaining what the charge is for and informed customer that the membership will be canceled and he will no longerreceive any other charges.Customer demanded for a refund, he was advised that monthly charges are non refundable because we sent him emails informinghim about the clubBut still as courtesy we processed refund for the last charge.Whatever reason it is the membership was not canceled as to why he got five more charges, but since he already canceled we processedrefund for the months that he should have not been charged (October to February 2014).But the charges prior to his cancellation can no longer be refunded because we only received cancellation after a year.This only shows that we were honest to process the necessary refundsThank you

Please allow 3-business days for the credit to appear in your account.We also contacted our fulfillment company and they were the ones who told us the address is incorrect.Again, please allow 3-business days for the credit to appear in your account.Thank you

To whom this may concern:Please see our response in
color="#FF0000">RedCustomer’s Statement of the Problem:Reason for Inquiry: Transaction Not Recognized Account: VIP Free Interest Checkin ...*** Date: 2/26/Description: Purchase with ATM card *** *** ** Amount: $Your Message: I have no idea who these people areI just noticed this please block any paymentsI did not authorize any purchase from this companyI have been very ill and did not notice the payments they unlawfully withdrew from my accountI contacted my bank o block itI have received no prouct or services everI am and tone deaf! I do not need this company!! They took $of my SSI>>> Our records show that one *** *** purchased our Chord Mastery online course for $and he might have chosen to join the Guitar God ClubAn email was sent to *** (the email he entered) explaining about the club and monthly chargesHowever, we did not receive any communication from him about the said clubThat club gives customers a day trial period and if they don't want to continue they'll be billed automaticallySo that's what happened here, we did not receive any communication as to why the account got charged.Desired Outcome/Settlement:remove any and all access of this company and alert others to this practice!>>> The membership has been canceled and please be assured that the card will no longer be charged for any other guitar god cub fees.Desired Settlement:Refund-Check>>> As company policy monthly charges are non refundable since we sent a notification about the clubHowever, we offered her a $settlement and she agreed.Necessary documents are atteched.Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response
If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I should not BE FORCED to contact customer serviceIt is my understanding that ALL websites that solicit are required to have an option to "opt out" and that the link is required to work correctlyI tried on numerous occasions and the linked failed every timeI contacted the website on at least occasions to resolve the issue to no availI also learned this website/business has had multiple complaintsHence my actions.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: the business claims to have "glitches" in their system bur refuses to admit they have charged me for nearly a YEAR prior to my SECOND complaint about being charged. They have conveniently left out the original corespondence from the FIRST time I email and asked why they were charging me. Their system is faulty and that is not my fault. They took funds from my account without my knowledge or consent and they continued doing so even after I questioned them about the matter. I have already shared the original email questioning [redacted] about the charges, which I was  assured would stop back in 2012, August. They have admitted to having faulty systems. This should not even be an issue that I should have to waste any more of my time with. I have spent HOURS, DAYS, WEEKS, persuing this company for taking funds directly from my bank account without my consent. Yes, they HAVE refunded me a partial sum. I am not willing to allow any company to get away with stealing from me. I was a consumer of two of their products. I gladly paid them in full for those two products. They still owe me for the rest of the funds that were taken from my account without my consent.
Regards,
[redacted]

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Description: Music Instruction - Instrumental

Address: 1121 Washington Pl, Chesterbrook, Pennsylvania, United States, 19087-5881

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