Ultimately Mr [redacted] would like [redacted] to pay him the money he feels that he is owed from the [redacted] However, [redacted] provided the training that Mr [redacted] requested and paid for and Mr [redacted] subsequently received his instrument ratingIn addition to providing Mr [redacted] with flight instruction, [redacted] allowed Mr [redacted] , at no cost to himself, to ride along and receive additional advanced flight instruction on our nightly cargo flight on two separate occasionsThis courtesy was extended to Mr [redacted] because he was a good customer and indicated a keen interest in professional aviationThis additional flight instruction and operating experience exists outside of the typical [redacted] instrument flight training and was conducted in a complex, high performance turboprop aircraft Total flight time was approximately hours at a value of approximately $7000, for which he paid nothing With these facts in mind [redacted] will not refund any money to Mr [redacted] He paid for and received the training that he requested from our company [redacted] made every attempt to correct this situation and get Mr [redacted] some sort of reimbursement from the [redacted] There is nothing else that our company can do to further this situation
Complaint: [redacted] I am rejecting this response because: / [redacted] Style Definitions */ I have reviewed the response from the Flight School [redacted] at [redacted] and appreciate their timely response in regards to my complaintHowever, I must respectfully disagree with their assessment and claims of the situation I have documentation of correspondence with the Flight School [redacted] regarding my [redacted] claim via cellular text message on 9/25/and email on 10/2/These are the earliest DOCUMENTED contacts about my claim with the Flight School [redacted] I had mentioned it at least once verbally before thatThese facts refute that I did not inform [redacted] about my intentions until November 2014, as they claimI recognize that the time difference is not substantial, but their misrepresentation of the timeline is curious Furthermore, I have additional documentation of informing an [redacted] of the flight school about my intentions to use the [redacted] on 4/17/2014, before my training beganThis [redacted] was an integral part of my Instrument Rating trainingAdditionally, I have documentation from this [redacted] on 4/21/that he had completed his [redacted] “checkout” with the [redacted] of the flight schoolHe had to perform this checkout flight with the [redacted] before being able to participate in my training under the [redacted] program that [redacted] offers [redacted] training is required for students who want to use [redacted] fundsOne would logically conclude that the [redacted] and Flight School [redacted] at [redacted] would have queried this [redacted] about why he needed the [redacted] checkoutAny reasonable person familiar with the circumstances would conclude that the [redacted] told the [redacted] and Flight School [redacted] that he had a student who was planning to use [redacted] funds for Instrument training and had to conduct training under [redacted] ***However, this [redacted] has since passed awayThroughout my training, he became a close friend of mine, and I had hoped [redacted] would not put me in the position of having to bring him into this situation In the response to my complaint, [redacted] has expressly stated that they were not properly approved through the [redacted] to offer **-funded training, neither were they aware of the **’s requirement to dual enroll students in the Instrument and Commercial programsBeing unaware of the requirements does not excuse being deficient of the requirements, just as being unaware of a criminal law does not excuse being in violation of that lawAlso, I have stated and can show that my intentions to use the [redacted] were clear before training startedIf there were any issues, [redacted] should have stated these at this time, before my training startedIn the role of a student at [redacted] , I depended on their proper understanding of the process to successfully secure my reimbursement from the **Instead, there was a systemic problem with their ***approved Training Course Outlines, an issue beyond my control and outside of my knowledge, yet recently admitted by the flight school [redacted] has stated that there was no way for them to know that they were deficient of [redacted] standards, yet diligent and active research on the part of the flight school would have shown them that they were not within standards of services offeredWhen dealing with such large sums of customer funds as those involved in paying for flight training, this responsibility should have been inherent in the operations of the flight school With consideration of these points, I, and I assume any logical person, would deduct that had I acted in the same manner at a flight school with a proper understanding of the [redacted] requirements and proper approval through the ***, the flight school would have properly enrolled me, submitted the correct documents to the **, and successfully secured reimbursement for my training However, I did conduct training at [redacted] , and I would not have been able to initiate [redacted] funding of training at this flight school unless the flight school was already listed as a vocational flight training provider with the **, which they were when I started and are nowEven now, a search of the **’s database of providers shows [redacted] listed as an approved provider for vocational Commercial Pilot and Instrument Pilot trainingThese approved programs are listed separately on the [redacted] website, further leading to me or any perspective student depending on [redacted] to know that dual enrollment is requiredAdditionally, there is no mention on the [redacted] website, the [redacted] website, nor issued to me verbally or in writing from the flight school that enrollment at [redacted] is a requirement for [redacted] funding, as mentioned in [redacted] ’s response to my complaintLastly, the [redacted] database lists four “certifying officials for programs” at [redacted] By the information provided to me, only two of these officials (the Flight School [redacted] and the [redacted] ) have personally contacted the [redacted] at least once in regards to my situationThe [redacted] of the company and the [redacted] of the company, to my knowledge, have made no efforts to help meBased on [redacted] ’s assurance that veterans are important to their business, why have only 50% (two out of four) of the officials at the flight school contacted the [redacted] in regards to my situation when the financial loss to me is so great and the stated desire of the company is that my claim be successfully reimbursed? Outside of the logistics of the situation, [redacted] has stated that they believe it important to take care of veterans, and, I presume, any customer of theirs regardless of veteran statusI wholeheartedly believe that the individual people who manage and work at [redacted] care about veterans, as many are veterans themselvesHowever, the impact of and response to the actions and negligence of the company as an inhuman organization indicate otherwiseAs a customer who spent over $10,with [redacted] in 2014, I expected more active effort from a privately-owned business with a relatively small client base in a small city to help make an unfortunate situation right, regardless of circumstances or fault, for a customer who, by every logical measure, expected to be reimbursed half of that amount through benefits earned while serving in the US military in a combat zoneSo far, as a customer of modest income, I do not find their efforts proportionate to my financial lossAs stated by [redacted] , I have paid them $10,and received trainingYet, I am the sole stakeholder in the outcome of this situationIf the circumstances were different and the reimbursement had come through, [redacted] would still have their $10,In the current circumstances where I have not received reimbursement, [redacted] still has $10,of revenue from meThey have no vested, quantifiable interest in helping me solve the situation to my benefitQuite the contrary, to the company, the best outcome to their interests is that I give up, keep quiet, and accept the current reality so that the company experiences no further inconvenience The most expedient and convenient resolution for [redacted] is the one where they don’t have to worry about or hear from me anymore Prior to filing a complaint with the Revdex.com, I gave [redacted] multiple opportunities to work with the [redacted] and [redacted] to solve the situationI was very patient and civil with the company, never once saying a cross word or drawing on personal attacksI even tried to solve the situation by filing a [redacted] inquiry into the [redacted] to get more informationThis inquiry only further indicated that [redacted] had not properly executed the processI tried to rectify the situation with [redacted] directly by asking for alternative assistance in my career pursuits, outside of financial reimbursementThe company was unwilling to provide any kind of restitution in this form for their mistakes nor take any responsibility for the outcomeEven still in their response to my complaint, they offer no solution, yet I am still without any reimbursement or favorable resolution to my situationYes, I received the Instrument Rating, but it does me no practical good if I do not have the funds to continue in Commercial Pilot training If $represents a significant financial loss for [redacted] , an established, successful business with millions of dollars in assets, imagine what kind of loss it represents for a 25-year old veteran seeking to further his career through flight training Regards, [redacted]
Ultimately Mr [redacted] would like [redacted] to pay him the money he feels that he is owed from the [redacted] However, [redacted] provided the training that Mr [redacted] requested and paid for and Mr [redacted] subsequently received his instrument ratingIn addition to providing Mr [redacted] with flight instruction, [redacted] allowed Mr [redacted] , at no cost to himself, to ride along and receive additional advanced flight instruction on our nightly cargo flight on two separate occasionsThis courtesy was extended to Mr [redacted] because he was a good customer and indicated a keen interest in professional aviationThis additional flight instruction and operating experience exists outside of the typical [redacted] instrument flight training and was conducted in a complex, high performance turboprop aircraft Total flight time was approximately hours at a value of approximately $7000, for which he paid nothing With these facts in mind [redacted] will not refund any money to Mr [redacted] He paid for and received the training that he requested from our company [redacted] made every attempt to correct this situation and get Mr [redacted] some sort of reimbursement from the [redacted] There is nothing else that our company can do to further this situation
Complaint: [redacted] I am rejecting this response because: / [redacted] Style Definitions */ I have reviewed the response from the Flight School [redacted] at [redacted] and appreciate their timely response in regards to my complaintHowever, I must respectfully disagree with their assessment and claims of the situation I have documentation of correspondence with the Flight School [redacted] regarding my [redacted] claim via cellular text message on 9/25/and email on 10/2/These are the earliest DOCUMENTED contacts about my claim with the Flight School [redacted] I had mentioned it at least once verbally before thatThese facts refute that I did not inform [redacted] about my intentions until November 2014, as they claimI recognize that the time difference is not substantial, but their misrepresentation of the timeline is curious Furthermore, I have additional documentation of informing an [redacted] of the flight school about my intentions to use the [redacted] on 4/17/2014, before my training beganThis [redacted] was an integral part of my Instrument Rating trainingAdditionally, I have documentation from this [redacted] on 4/21/that he had completed his [redacted] “checkout” with the [redacted] of the flight schoolHe had to perform this checkout flight with the [redacted] before being able to participate in my training under the [redacted] program that [redacted] offers [redacted] training is required for students who want to use [redacted] fundsOne would logically conclude that the [redacted] and Flight School [redacted] at [redacted] would have queried this [redacted] about why he needed the [redacted] checkoutAny reasonable person familiar with the circumstances would conclude that the [redacted] told the [redacted] and Flight School [redacted] that he had a student who was planning to use [redacted] funds for Instrument training and had to conduct training under [redacted] ***However, this [redacted] has since passed awayThroughout my training, he became a close friend of mine, and I had hoped [redacted] would not put me in the position of having to bring him into this situation In the response to my complaint, [redacted] has expressly stated that they were not properly approved through the [redacted] to offer **-funded training, neither were they aware of the **’s requirement to dual enroll students in the Instrument and Commercial programsBeing unaware of the requirements does not excuse being deficient of the requirements, just as being unaware of a criminal law does not excuse being in violation of that lawAlso, I have stated and can show that my intentions to use the [redacted] were clear before training startedIf there were any issues, [redacted] should have stated these at this time, before my training startedIn the role of a student at [redacted] , I depended on their proper understanding of the process to successfully secure my reimbursement from the **Instead, there was a systemic problem with their ***approved Training Course Outlines, an issue beyond my control and outside of my knowledge, yet recently admitted by the flight school [redacted] has stated that there was no way for them to know that they were deficient of [redacted] standards, yet diligent and active research on the part of the flight school would have shown them that they were not within standards of services offeredWhen dealing with such large sums of customer funds as those involved in paying for flight training, this responsibility should have been inherent in the operations of the flight school With consideration of these points, I, and I assume any logical person, would deduct that had I acted in the same manner at a flight school with a proper understanding of the [redacted] requirements and proper approval through the ***, the flight school would have properly enrolled me, submitted the correct documents to the **, and successfully secured reimbursement for my training However, I did conduct training at [redacted] , and I would not have been able to initiate [redacted] funding of training at this flight school unless the flight school was already listed as a vocational flight training provider with the **, which they were when I started and are nowEven now, a search of the **’s database of providers shows [redacted] listed as an approved provider for vocational Commercial Pilot and Instrument Pilot trainingThese approved programs are listed separately on the [redacted] website, further leading to me or any perspective student depending on [redacted] to know that dual enrollment is requiredAdditionally, there is no mention on the [redacted] website, the [redacted] website, nor issued to me verbally or in writing from the flight school that enrollment at [redacted] is a requirement for [redacted] funding, as mentioned in [redacted] ’s response to my complaintLastly, the [redacted] database lists four “certifying officials for programs” at [redacted] By the information provided to me, only two of these officials (the Flight School [redacted] and the [redacted] ) have personally contacted the [redacted] at least once in regards to my situationThe [redacted] of the company and the [redacted] of the company, to my knowledge, have made no efforts to help meBased on [redacted] ’s assurance that veterans are important to their business, why have only 50% (two out of four) of the officials at the flight school contacted the [redacted] in regards to my situation when the financial loss to me is so great and the stated desire of the company is that my claim be successfully reimbursed? Outside of the logistics of the situation, [redacted] has stated that they believe it important to take care of veterans, and, I presume, any customer of theirs regardless of veteran statusI wholeheartedly believe that the individual people who manage and work at [redacted] care about veterans, as many are veterans themselvesHowever, the impact of and response to the actions and negligence of the company as an inhuman organization indicate otherwiseAs a customer who spent over $10,with [redacted] in 2014, I expected more active effort from a privately-owned business with a relatively small client base in a small city to help make an unfortunate situation right, regardless of circumstances or fault, for a customer who, by every logical measure, expected to be reimbursed half of that amount through benefits earned while serving in the US military in a combat zoneSo far, as a customer of modest income, I do not find their efforts proportionate to my financial lossAs stated by [redacted] , I have paid them $10,and received trainingYet, I am the sole stakeholder in the outcome of this situationIf the circumstances were different and the reimbursement had come through, [redacted] would still have their $10,In the current circumstances where I have not received reimbursement, [redacted] still has $10,of revenue from meThey have no vested, quantifiable interest in helping me solve the situation to my benefitQuite the contrary, to the company, the best outcome to their interests is that I give up, keep quiet, and accept the current reality so that the company experiences no further inconvenience The most expedient and convenient resolution for [redacted] is the one where they don’t have to worry about or hear from me anymore Prior to filing a complaint with the Revdex.com, I gave [redacted] multiple opportunities to work with the [redacted] and [redacted] to solve the situationI was very patient and civil with the company, never once saying a cross word or drawing on personal attacksI even tried to solve the situation by filing a [redacted] inquiry into the [redacted] to get more informationThis inquiry only further indicated that [redacted] had not properly executed the processI tried to rectify the situation with [redacted] directly by asking for alternative assistance in my career pursuits, outside of financial reimbursementThe company was unwilling to provide any kind of restitution in this form for their mistakes nor take any responsibility for the outcomeEven still in their response to my complaint, they offer no solution, yet I am still without any reimbursement or favorable resolution to my situationYes, I received the Instrument Rating, but it does me no practical good if I do not have the funds to continue in Commercial Pilot training If $represents a significant financial loss for [redacted] , an established, successful business with millions of dollars in assets, imagine what kind of loss it represents for a 25-year old veteran seeking to further his career through flight training Regards, [redacted]